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If you need to modify already existing framework Perl module files or tt template files
for customizations, you can do this in the $OTRS_HOME/Custom/ directory.


  You need to modify Kernel/System/ to add an customization, copy
  Kernel/System/ to Custom/Kernel/System/ and modify it.
  This module will be used instead of the original

This method also works for tt files. Just place them in Kernel/Output/HTML/$ThemeName,
and they will be used if the theme is selected.

If you use Apache + mod_perl or PerlEx, any Perl module files placed in this directory
will only be loaded by your web server after you restarted it.