CHANGES.md 738 KB

#6.0.0.beta1 2017-??-??

  • 2020-03-18 Auto response signing option added.
  • 2018-12-31 Added option to limit number of active agent accounts.
  • 2018-12-04 Fixed upload cache filename cleanup and filename cleanup optimization.
  • 2018-12-03 Fixed infinite loop on filename generation.
  • 2018-05-29 Configurable access to sensitive generic agent ops.
  • 2018-05-29 Generic agent notification handling fixes.
  • 2017-11-13 Fixed incorrect postmaster filter matching.
  • 2017-11-13 Enhanced configurable access to archive searching in agent panel.
  • 2017-10-16 Fulltext searching performance optimization for MySQL.
  • 2017-10-05 Configurable access to archive searching in agent panel.
  • 2017-10-04 Fixed Need ObjectID! error on AgentTicketMove with article dynamic field.
  • 2017-10-04 Fixed bug#12461 - Chrome can not display attached PDF files since 5.0.14.
  • 2017-05-08 OTRS Daemon task start/finish message logging added.
  • 2017-03-31 Hardcoded OTRS in preference label removed.
  • 2017-03-31 Allow to hide transifex link using AdsAndExternalReportsEnabled.
  • 2017-03-31 PL translation update.
  • 2017-03-26 Fixed bug#12650(PR#1636) - SendCustomerNotification does not respect newly assigned mail address. Thanks to S7!
  • 2017-03-24 Fixed bug#12720(PR#1672) - Settings window of Complex LinkObject is not translated. Thanks to S7!
  • 2017-03-24 Modernized address book. It is now possible to search for all configured custom user and customer fields.
  • 2017-03-21 Fixed bug#12188(PR#1661) - Dashboard stats do not refresh automatically. Thanks to S7!
  • 2017-03-18 (PR#1550) Added possibility to prevent return of attachments content in Generic Interface TicketGet operation and added FileID, thanks to Esteban Marín
  • 2017-03-18 Changed TicketSearch GenericInterface operation dynamic fields API parameters.
  • 2017-03-18 Fixed bug#12655 - Invalid WSDL for TicketSearch operation.
  • 2017-03-17 Use the configured product name in messages and other places instead of hardcoded "OTRS".
  • 2017-03-13 Fixed bug#12491 - TicketSlaveLinkAdd, TicketSlaveLinkDelete, TicketMasterLinkDelete events are not triggered.
  • 2017-03-10 Fixed bug#12477 - Untranslated string in 7 days statistic.
  • 2017-03-10 HTML table handling enhanced (force ckeditor not to drop table formatting).
  • 2017-03-10 Allow to hide additional ads using AdsAndExternalReportsEnabled.
  • 2017-03-10 Translations update.
  • 2017-03-09 Implemented new System Configuration mechanism.
  • 2017-03-08 Fixed bug#12502 - Agent gets "Session invalid" if large group names are used.
  • 2017-03-06 Merged FAO OTRSAppointmentCalendar.
  • 2017-02-25 Translations update.
  • 2017-02-23 HTML table creating and pasting added, paste as plain text added.
  • 2017-02-23 CSS tuning for sidebar stuff.
  • 2017-02-22 Added footer margin in popup windows.
  • 2017-02-17 Fixed bug#8853 - Hardcoded Priority and State in bin/otrs.FillDB.pl.
  • 2017-02-17 Add support for setting owner and responsible via filter also for follow-ups, thanks to Renée Bäcker.
  • 2017-01-20 Added command to list configured queues, thanks to Martin Burggraf.
  • 2017-01-13 Blinking mechanism for queues is now disabled by default (can be enabled using Ticket::Frontend::AgentTicketQueue###Blink).
  • 2016-12-19 Added the posibility to filter content of the CCI Dashboard Widget.
  • 2016-12-08 Updated CPAN module YAML to version 1.20.
  • 2016-11-25 (PR#1124) Added new SysConfig setting 'Daemon::Log::RotationType' to use internal or external log file rotation mechanism, thanks to Pawel Boguslawski.
  • 2016-11-21 Redesigned admin overview screen; add items as favourite by hovering over it and clicking the star icon; switch between grid and listview by clicking the icon on the top right.
  • 2016-11-21 Counters incremented transactionally in database.
  • 2016-11-16 Fixed race condition in ArticleCreate.
  • 2016-11-15 Fixed Error Use of uninitialized value $GetParam{"EmailFrom"} in lc at [...]NewTicket.pm line 172.
  • 2016-11-14 Fixed error argument "" isn't numeric in numeric eq (==) at [...] AdminUserGroup.pm line 153.
  • 2016-11-08 Fixed quotation in log message.
  • 2016-11-04 Make it possible to search for emtpy dynamic fields via the TicketSearch API, thanks to Rolf Schmidt and Moritz Lenz.
  • 2016-11-02 Added sort criteria to TicketSearch call in PendingCheck console command. Thanks to Torsten Thau.
  • 2016-10-31 Removed default queue group restriction from TicketQueueOverview dashlet.
  • 2016-10-28 Fixed agent UserFullname update issues on lastname change in LDAP.
  • 2016-10-28 Fixed bug#12374 - ticket deleting on postgresql is slow.
  • 2016-10-26 Updated translations, thanks to all translators.
  • 2016-10-26 Size limit for e-mail messages created in OTRS web panels.
  • 2016-10-24 Fixed e-mail address validation while sending autoresponses and article creation on send errors.
  • 2016-10-21 Fixed bug#12285 - Invalid customer user still receive admin notification.
  • 2016-10-20 Simplified the way how fontawesome is being integrated to ease future updates and updated to 4.6.3.
  • 2016-10-19 Fixed Use of uninitialized value $Param{"To"} in string ne at /opt/otrs//Kernel/Modules/AgentTicketCompose.pm.
  • 2016-10-13 Configurable resolver timeout.
  • 2016-10-12 Fixed use of uninitialized value in string eq errors.
  • 2016-10-10 Fixed undef-empty string comparison in user preferences management.
  • 2016-10-10 Disabled warnings on internal unicode chacter printing.
  • 2016-10-10 Added new counters to Maint::Monitoring::CheckCounter command.
  • 2016-10-05 Fixed handling hidden files and filter quotation fixes.
  • 2016-10-03 Fixed searching for strings with ! in Sphinx.
  • 2016-09-30 Attachment name validation added.
  • 2016-09-30 Fixed escaping values passed to LDAP filters.
  • 2016-09-28 Column list validation before saving agent preferences.
  • 2016-09-28 Fixed error Can't locate object method "EventHandler" in NotifyAgentGroupOfCustomQueue and NotifyAgentGroupOfCustomQueue.
  • 2016-09-27 Blocking external content using CSP.
  • 2016-09-21 Fixed bug#12065 - queue and state not mandatory.
  • 2016-09-14 Fixed error Argument "" isn't numeric in bitwise xor () at [...]MatchDBSource.pm.
  • 2016-09-14 Fixed typo in HTML tag.
  • 2016-09-13 Optimized user and customer lists generation.
  • 2016-09-12 Fixed bug#11365 - ACLs editor shows actions where ACLs does not apply.
  • 2016-09-08 Made possible to define ServiceIDs and SLAIDs as default shown ticket search attributes, thanks to Paweł Bogusławski.
  • 2016-09-08 Fixed status passing and redundant TicketGet calls, thanks to Paweł Bogusławski.
  • 2016-09-08 Fixed bug#5420 - Email received with many recipients or large 'From' can't be created in OTRS.
  • 2016-09-07 Fixed empty attachment links and file size formatting, thanks to Paweł Bogusławski.
  • 2016-09-07 Fixed errors on entering AdminCustomerUser with RunInitialWildcardSearch disabled.
  • 2016-08-31 Added option to display number of all customer tickets in AgentTicketZoom.
  • 2016-08-31 Daemon::Log::RotationType option added.
  • 2016-08-30 Product name in messages instead of hardcoded OTRS.
  • 2016-08-29 Configurable shortcut icon.
  • 2016-08-25 Added possibility to send encrypted emails to multiple recipients.
  • 2016-06-07 Added index for searching dynamic field text values.
  • 2016-08-18 Added per-address email loop protection setting (PostmasterMaxEmailsPerAddress), thanks to Moritz Lenz.
  • 2016-08-12 Fixed bug#12229 - Queue is not selectable if the name contains "<" or ">" characters.
  • 2016-08-11 Extended searching for customers and customer users.
  • 2015-08-01 Updated CPAN module CGI to version 4.32.
  • 2016-08-01 Fixed typo in charset name.
  • 2016-07-26 Added a new postmaster filter to decrypt and handle encrypted mails.
  • 2016-07-18 Fixed bug#7860 - AgentTicketSearch and Statistics are missing TicketPending option.
  • 2016-07-13 Added a javascript templating mechanism. Use Core.Template.Render() to fill given templates from either files or strings with data.
  • 2016-06-29 Simple ticket printout attaching.
  • 2016-06-29 Ticket PDF printout logic in agent panel moved to central location.
  • 2016-06-29 Both types of move possible using MoveType parameter.
  • 2016-06-28 Added parameter AdsAndExternalReportsEnabled to enable ads and reporting bugs over public net.
  • 2016-06-28 Added button with external URL in AgentTicketZoom ticket menu.
  • 2016-06-28 Fixed error log flooding with less important messages.
  • 2016-06-28 Added static stat TicketAccountedTimeList.
  • 2016-06-24 Improved TicketSearch() to return error on a search for inexistent dynamic fields instead of ignoring them, thanks to Moritz Lenz.
  • 2016-06-23 Configurable bcrypt cost.
  • 2016-06-21 Services and SLAs enabled by default and label tuning on AgentTicketSearch.
  • 2016-06-21 Fixed error removing shm for log on OTRS startup.
  • 2016-06-21 Fixed unnecessary merge errors when link already exists.
  • 2016-06-20 Error on initial agent login from LDAP.
  • 2016-06-20 Fixed risky status passing and redundant TicketGet calls.
  • 2016-06-17 Fixed uninitialized counters after TicketSearch calls without permissions.
  • 2016-06-16 Fixed errors when processing incomplete session data.
  • 2016-06-16 Fixed plain e-mails saving with unfolded headers.
  • 2016-06-16 Fixed empty attachment links and ugly filesize formatting.
  • 2016-06-10 Fixed hiding attachments with Content-ID found anywhere in the message body.
  • 2016-06-08 Initial payload adapted to Polish.
  • 2016-06-08 Optimal EnterMode in CKeditor.
  • 2016-06-07 Added index for searching dynamic field text values.
  • 2016-06-07 Fixed premature end of script headers error when using long URL.
  • 2016-06-06 Added checks for length of words in search terms when using search index/StaticDB backend.
  • 2016-06-06 Fixed bug#12020 - Option CaseSensitive has no impact on external customer database.
  • 2016-06-03 Improved default procmail config (disabled comsat and added postmaster pipe waiting), thanks to Pawel Boguslawski.
  • 2016-06-03 Speed up TicketNewMessageUpdate, thanks to Moritz Lenz.
  • 2016-06-03 Make it possible to re-enable auto responses from Postmaster filters by setting X-OTRS-Loop to no/false, thanks to Pawel Boguslawski.
  • 2016-06-03 Make it possible to configure which ticket state types to show striked trhough in the link table, thanks to Renée Bäcker.
  • 2016-06-03 Improved web upload cache performance, thanks to Pawel Boguslawski.
  • 2016-06-03 Added an interactive OTRS API shell (Dev::Tools::Shell, aka REPL), special thanks to Thorsten Eckel.
  • 2016-06-03 Added dynamic field support for customer users and companies. To set it up: 1) Add dynamic fields for the new types (via AdminDynamicField). 2) Extend the CustomerUser and CustomerCompany mapping with the dynamic fields. See example mappings in Kernel::Config::Defaults.
  • 2016-06-03 Fixed empty attachment ignoring and hardcoced english file size unit names.
  • 2016-06-02 Fixed error Undefined value as a SCALAR reference at UploadCache/FS.pm.
  • 2016-06-02 Unused code removed from TicketOverview/Medium.pm.
  • 2016-05-31 Fixed invalid UTF-8 characters stripping when article displaying or forwarding; fixed possible log flooding.
  • 2016-05-27 Upload cache cleanup command name changed, unit test added.
  • 2016-05-27 Fixed Internal Server Error on attachment removal page reload.
  • 2016-05-25 Fixed premature end of script headers error when using long URL.
  • 2016-05-24 Whitelisted characters allowed in filenames for security.
  • 2016-05-19 7 Day Stats performance optimizations.
  • 2016-05-19 Faster new stat add operation.
  • 2016-05-18 Added follow up detection based on Message-ID e-mail header.
  • 2016-05-18 Fixed missing OTRS tags in AdminTemplate after Frontend::RichText change.
  • 2016-05-12 Added MailReprocessSpoolDir option.
  • 2016-05-11 Fixed IMAPS server TLS certificate verification.
  • 2016-05-10 Allow X-OTRS-Loop to reenable autoresponses.
  • 2016-05-10 Fixed inline image corruption when uploading file with the same name.
  • 2016-05-05 Added otrs.Console.pl Maint::Monitoring::CheckCounter command.
  • 2016-05-04 Added the possiblity to configure the responsible field as mandatory (enabled by default for AgentTicketResponsible, if responsible feature is enabled), thanks to S7.
  • 2016-05-02 Internal article type preseved in AgentTicketCompose and AgentTicketForward.
  • 2016-04-29 Reduced error log noise by reducing the log level of less important messages, thanks to Pawel Boguslawski.
  • 2016-04-29 Fixed parsing CSV data with quoted values containing newlines, thanks to Pawel Boguslawski.
  • 2016-04-29 Added support for real time zones like Europe/Berlin. Dropped support for time offsets like +2.
  • 2016-04-28 Fixed error log flooding with less important messages.
  • 2016-04-27 Added extended agent properties synchronization from LDAP backend.
  • 2016-04-27 Fixed wrong proposed default article type when replying/forwarding.
  • 2016-04-26 Unlocked options to disable nag notifications.
  • 2016-04-26 Added possibility to push custom data directly from Perl code to JavaScript without having to embed it into templates.
  • 2016-04-26 Added possibility to translate strings directly in JavaScript files.
  • 2016-04-25 Fixed parsing CSV data with quoted values containing newlines.
  • 2016-04-25 SolutionStartResetOnReopen option added.
  • 2016-04-22 Added possibility to set the ticket title in Postmaster filters, thanks to Renée Bäcker.
  • 2016-04-21 Frequently used OTRS modules preload added.
  • 2016-04-20 Image pasting as data URI reenabled.
  • 2016-04-19 Added ExtFQDN option, parameter name fixed, internal data removed from some Message-IDs.
  • 2016-04-15 Added possibility to use multiple named captures in Postmaster filters, thanks to Renée Bäcker.
  • 2016-04-12 Added ssha256 password hash type login support for backawrd compatibility.
  • 2016-04-08 Removed dummy 'Reply All' and 'Forward' options to align with 'Reply' select, thanks to Nils Leideck.
  • 2016-04-01 Fixed dropdown for CustomerTicketOverview.
  • 2016-04-01 Changed reply template selection to not include -Reply- anymore but a label instead, thanks to Nils Leideck.
  • 2016-03-31 Removed unnecessary comma at the end of list.
  • 2016-03-30 Fixed link recognition.
  • 2016-03-29 Added possibility to configure default headers for outgoing emails (Sendmail::DefaultHeaders), thanks to Renée Bäcker.
  • 2016-03-25 Parameter name corrected in message in EmbeddedImagesExtract().
  • 2016-03-23 Fixed handling whitespaces around = in Content-Type/charset token.
  • 2016-03-22 NotificationEmailDefaultTemplate option added.
  • 2016-03-22 Added hdesk.pl notification e-mail template.
  • 2016-03-22 CustomerNotificationsDisabled option added.
  • 2016-03-21 Configurable out of office message.
  • 2016-03-18 Disabled comsat and added postmaster pipe waiting in procmail sample config.
  • 2016-03-16 Configurable footers, headers and login message.
  • 2016-03-15 OTRS version number removed from HTTP and e-mail headers.
  • 2016-03-15 OTRS version number removed from PDF properties.
  • 2016-03-11 Enhanced CSS styling of rich text editor and HTML e-mails.
  • 2016-03-11 Allow quoted font family names in Frontend::RichText::DefaultCSS.
  • 2016-03-08 Fixed error while self-creating customer account.
  • 2016-03-07 Replace link of inline content regexp fix.
  • 2016-03-04 Fixed empty sender name in response.
  • 2016-03-04 Fixed bug#11787 - No Ticket::StateAfterPending found with manual state update.
  • 2016-03-03 Fixed bug#7542 - Results of HistoryTicketStatusGet() are slightly wrong (and don't take time zones into account)
  • 2016-03-03 Fixed bug#11872 - TicketGet function returns SolutionTime variable.
  • 2016-03-03 Fixed bug#8631 - "ghost" tickets after merge.
  • 2016-03-02 Fixed bug#8313 - No such package: package-x.x.x message in package installation.
  • 2016-03-02 Fixed bug#8055 - Disable Add/Edit customers when usign LDAP.
  • 2016-03-01 Updated CPAN module Net::SSLGlue to version 1.055.
  • 2016-03-01 Fixed bug#11858 - Queues can just choose between 50 Calendar.
  • 2016-02-19 Fixed bug#11468 - Using SVG images for Agent and Customer logo requires additional CSS.
  • 2016-02-19 Added dynamic filter fields to several admin frontends, thanks to Nils Leideck.
  • 2016-02-19 Fixed bug#8298 - Made use of "Submit" and "Save" buttons more consistent, thanks to Niels Dimmers.
  • 2016-02-18 Upload cache performance fix.
  • 2016-02-18 Drop deprecated unused ObjectLockState package and gi_object_lock_state table.
  • 2016-02-16 Added possibility to create non-singleton objects to the ObjectManager via Create().
  • 2016-02-16 Add support for JSON pretty print, thanks to Renée Bäcker.
  • 2016-02-05 Removed deprecated methods CustomerUserList() and GetTableData() (S7).
  • 2016-02-04 Modularized AgentTicketZoom, thanks to Moritz Lenz. It is now possible to add own widgets in the ticket zoom.
  • 2016-02-01 Upload cache performance fix.
  • 2015-12-15 Informatyka Boguslawski sp. z o.o. sp.k. author notice moved from upstream file headers to AUTHORS.md
  • 2015-12-15 Copyright added (IB#1047660).
  • 2015-12-15 Object manager fix in Sphinx module (IB#1046583).
  • 2015-12-11 hdesk.pl skin added (IB#1047726).
  • 2015-12-10 Initial payload adapted to Polish (IB#1047543).
  • 2015-12-09 Fixed problem with UTF-8 argument passed to otrs.Console.pl (IB#1047660).
  • 2015-12-09 Initial payload adapted to Polish (IB#1047543).
  • 2015-12-03 Communication with external services disabled by default (IB#1046362).
  • 2015-12-16 Fixed bug#6333 - Ticket merging does not work with customized state name.
  • 2015-12-15 Fixed bug#8653 - Sysconfig option ComposeExcludeCCRecipients for AgentTicketCompose is obsolete.
  • 2015-17-27 Added possibility to restrict Zoom and Print screens in the customer interface by using ACLs. Thanks to Sanjin Vik @ s7design.
  • 2015-17-27 Improved Generic Agent performance at deleting old execution times. Thanks to Moritz Lenz @ noris networks.
  • 2015-11-27 Improved command Maint::Ticket::InvalidUserCleanup. It can now now both unlock tickets of invalid users and also (optionally) change their state to make sure they will not be overlooked. Thanks to Moritz Lenz @ noris networks.

#5.0.19 2017-??-??

  • 2017-03-24 Updated translations, thanks to all translators.
  • 2017-03-24 Fixed bug#12719(PR#1671) - The result of SQL box displays the unique column headers not with the right character encoding. Thanks to S7!
  • 2017-03-24 Fixed bug#12614 - PopUpAction doesn't work on the Create phone Ticket or Create e-mail ticket widgets.
  • 2017-03-24 Fixed bug#12718(PR#1668) - There is no check for the similar names when creating a mail filter. Thanks to S7!
  • 2017-03-24 Fixed bug#12703(PR#1663) - dynamic list and dynamic matrix interpret agent/user Userfirstname. Thanks to S7!
  • 2017-03-23 Fixed bug#12723 - TicketNumber generators uses TicketCheckNumber() in a wrong way.
  • 2017-03-23 Fixed bug#12701(PR#1666) - Default values of "Owner" and "Responsible" fields placed in the activity dialogs in the process tickets cannot be settled. Thanks to S7!
  • 2017-03-23 Fixed bug#12702 - TicketTypeUpdate not seen in Ticket history.

#5.0.18 2017-03-28

  • 2017-03-22 Updated translations, thanks to all translators.
  • 2017-03-22 Fixed bug#12716(PR#1667) - Activity dialog causes an Error in customer interface. Thanks to S7!
  • 2017-03-20 Fixed bug#12684(PR#1649) - The format buttons are missing from the stacked area chart on the dashboard if the language is not English. Thanks to S7!
  • 2017-03-17 Fixed bug#12683(PR#1651) - There is a difference between key and content display in the Events Ticket Calendar. Thanks to S7!
  • 2017-03-17 Fixed bug#12695(PR#1657) - Collapse/Expand event does not work after submit table configuration (e.g. Linked) in AgentTicketZoom. Thanks to S7!
  • 2017-03-17 Fixed bug#12611(PR#1656) - Dropdown fields in large overview not modernized. Thanks to S7!
  • 2017-03-17 Fixed bug#12382 - TicketSolutionResponseTime and TicketAccountedTime do not appear in Dynamic Metric but incorrectly in Dynamic List.
  • 2017-03-14 Fixed: Net::SSLGlue issues warnings on modern systems.
  • 2017-03-14 Fixed bug#12676(PR#1645) - Ticket delete slows exponentially with dynamic fields. Thanks to S7!
  • 2017-03-14 Improved backpup.pl to really only dump the database if -t dbonly is specified.
  • 2017-03-13 Fixed bug#12571 - Missing column descriptions in External backends.
  • 2017-03-13 Fixed bug#12679(PR#1644) - Customer Menu can be clicked through in a certain instance. Thanks to S7!
  • 2017-03-13 Fixed bug#12685 - Typos in TicketSearch operation in WSDL.
  • 2017-03-10 Fixed bug#12569 - Missing explanation users (with visual impairments) in the 'Preferences' page.
  • 2017-03-10 Fixed bug#12602 - The error message during editing the process ticket appears in English.
  • 2017-03-10 Fixed bug#12678 - DynamicField Date and DateTime only have the default values for 10 years in past and 1 year in future for the search.
  • 2017-03-10 Fixed bug#12600 - The speech bubble (alternative text) is missing for New Article column on the Dashboard widgets.
  • 2017-03-10 Fixed bug#12624 - AgentTicketSearch gets broken with very long search templates.
  • 2017-03-10 Fixed bug#12663(PR#1642) - AgentTicketZoom does not jump to first unread article when it's not on the first page. Thanks to S7!
  • 2017-03-10 Fixed bug#12677 - OTRS breaks with DBD::mysql 4.042.
  • 2017-03-09 Fixed bug#12669(PR#1641) - ToolBar icon 'Ticket in my Services' is shown without access to tickets. Thanks to S7!
  • 2017-03-08 Fixed bug#12657(PR#1640) - Search result different on DynamicFields if DB is case sensitive. Thanks to S7!
  • 2017-03-07 Fixed bug#12565 - The translation is missing in the setting belonging to dynamic fields on the Generic Agent edit view.
  • 2017-03-07 Fixed bug#12661(PR#1639) - In overview views wrong dates are displayed in the Created column. Thanks to S7!
  • 2017-03-07 Fixed bug#12665 - The search button in the main navigation is not visible sometimes.
  • 2017-03-06 Fixed bug#12273 - ACLs do not work if referencing on DF with value 0.
  • 2017-03-03 Follow-up for bug#12443 - Activity dialog doesn't check process status before submit.
  • 2017-03-03 Fixed bug#11880 - TicketSolutionResponseTime - No Values when Solution Time it NOT in use.
  • 2017-03-03 Fixed bug#12659 - Process editor freezes when "No data found" element is dragged on canvas.
  • 2017-03-03 Fixed bug#12253 - Stats per Customer User not possible.
  • 2017-03-03 Fixed bug#12585 - Samples are not translated in the search view of text type dynamic field.
  • 2017-03-03 Fixed bug#12554 - The change of FirstnameLastnameOrder does not affect QueueView.
  • 2017-03-03 Fixed bug#12648 - User cache is beeing deleted every time a user logins and LDAP sync causes a user update.
  • 2017-03-02 Fixed bug#9729(PR#1631) - An article body may be replaced with attachments in AgentTicketZoom. Thanks to S7!
  • 2017-03-02 Fixed bug#4640(PR#1635) - Wrong variable in Auto Responses. Thanks to S7!
  • 2017-03-02 Fixed bug#8657(PR#1634) - PasswordMinSize returns %s instead of minimum size in the AgentPreferences. Thanks to S7!

#5.0.17 2017-03-07

  • 2017-02-27 Updated translations, thanks to all translators.
  • 2017-02-24 Fixed bug#12612 - Exchange of the axis and the translations doesn't work in the dashboard statistic widgets.
  • 2017-02-24 Fixed bug#12628(PR#1623) - Sorting of columns in Dashboard-Ticket-Widgets is toggling with every refresh of the widget. Thanks to S7!
  • 2017-02-24 Unified the search from text and textarea dynamic fields (bug#12118).
  • 2017-02-22 Updated translations, thanks to all translators.
  • 2017-02-22 Fixed bug#12596(PR#1625) - AgentTicketQueue articles are not displayed properly. Thanks to S7!
  • 2017-02-18 Fixed bug#12443 - Activity dialog doesn't check process status before submit.
  • 2017-02-17 Fixed bug#12552 - Merging Tickets will not move linked objects to target ticket.
  • 2017-02-17 Fixed bug#12573 - Permissions are not completely translated.
  • 2017-02-17 Follow-up fix for bug#12487: Statistic with a '+' in the CustomerId doesn't work.
  • 2017-02-17 Fixed bug#12595 - Not able to search for tickets at customer portal with brackets within login name.
  • 2017-02-17 Fixed bug#12555 - Deleting tickets via GenericAgent does not remove tickets completely (immediately?).
  • 2017-02-17 Fixed bug#12564 - Values that belong to the checkbox, appear in English in the statistics settings.
  • 2017-02-17 Fixed bug#12620 - bug with spec file for SLES 11.
  • 2017-02-16 Fixed bug#12546 - SOAP:1007 SRT: Unsupported xstream found: ("HTTP Code 200 : OK").
  • 2017-02-14 Added the possibility to configure ticket notification recipients by OTRS-tags (replaced with values from current ticket).
  • 2017-02-14 Fixed bug#12558(PR#1603) - Filtering of "Available Columns" in Allocation List is not working well when columns are changed. Thanks to S7!
  • 2017-02-13 Fixed bug#12606 - In LinkObject module the class names are not translated even if they are translated in the language file.
  • 2017-02-10 Fixed bug#12588 - Unicode characters crash Postmaster with HTMLUtil.pm error.
  • 2017-02-10 Fixed bug#10918 - Reducing available processes by ACLs not possible.
  • 2017-02-09 Fixed bug#12548 - In the search menu the examples are delusive.
  • 2017-02-08 Follow-up fix for bug#10691: add new config setting PostMaster::NewTicket::AutoAssignCustomerIDForUnknownCustomers to control creation of tickets with unknown customers.
  • 2017-02-04 Fixed bug#12591 - Statistic preview for ticket list statistic is very slow in systems with many tickets.
  • 2017-02-03 Fixed bug#12287 - Missing date validation for ITSM date and datetime fields.
  • 2017-02-03 Fixed bug#12549 - Columns not translated in several widgets and views.
  • 2017-02-03 Fixed bug#12533 - Setting a Dynamic Field to = 0 in a activity dialogue does not set the value but deletes it.
  • 2017-02-03 Fixed bug#12577(PR#1606) - Select All Checkboxes in Ticket Overview screens. Thanks to S7!
  • 2017-02-01 Fixed bug#12458 - JavaScript events do not work when Customer History is loaded.
  • 2017-01-27 Fixed bug#12559 - Moving ticket to disabled queue causes corrupted layout.
  • 2017-01-27 Fixed bug#11902 - Stats - TicketSolutionResponseTime does not show any Escalation - First Response Time.
  • 2017-01-26 Fixed bug#12547 - System maintenance arranges notes in time order.
  • 2017-01-24 Fixed bug#12529 - Notifications break AgentTicketBulk.
  • 2017-01-20 Fixed bug#12528 - Problem with dash as value in a modernized form field.
  • 2017-01-20 Follow-up fix for bug#11810 - not translated to spanish when answering from AgentTicketZoom screen.
  • 2017-01-20 Fixed bug#4512 - HTMLUtils ToAscii forces line breake on fixed line-length 78.
  • 2017-01-20 Fixed bug#12543 - Missing header and footer after file upload in CustomerTicketProcess.
  • 2017-01-20 Fixed bug#12536 - It's possible for an GenericAgent task to be submitted multiple times and depending on the jobs configuration, lead to a Denial of Service.
  • 2017-01-17 Fixed bug#12481 - URLs in Chat are not converted to clickable links.

#5.0.16 2017-01-24

  • 2017-01-16 Updated translations, thanks to all translators.
  • 2017-01-13 Fixed bug#12494 - Not able to start chat at AgentTicketZoom and CIC with customer.
  • 2017-01-12 Updated translations, thanks to all translators.
  • 2017-01-06 Fixed bug#12523 - Can't cache: StatID has no time period, so you can't cache the stat!.
  • 2017-01-06 Fixed bug#12516 - Error when next state is not set and state is disabled in AgentTicketPhoneCommon.
  • 2017-01-06 Fixed bug#12421 - Wrong out of office state in statistics.
  • 2017-01-06 Fixed bug#12512 - https RSS feeds don't use the proxy.
  • 2016-12-23 Fixed bug#12471 - out of office time calculation wrong if user time zone differs from OTRS default.
  • 2016-12-23 Fixed bug#10691 - No CustomerID shown after TicketCreate (for unknown customers).
  • 2016-12-23 Fixed bug#12480 - Bulk function ignores queues <-> agent/role permissions. Thanks to S7 (PR#1590).
  • 2016-12-20 Fixed bug#11197 - AJAX Error while being logged in but nothing is done for a while.
  • 2016-12-19 Fixed bug#12501 - Mandatoy dyn. multiselect field occur error message in AgentTicketEmailOutbound.
  • 2016-12-16 Fixed bug#12486 - Return-path is set to "<>" instead of having SMTP-From identical to Mailheader-From.
  • 2016-12-16 Fixed bug#12435 - otrs.Console.pl Maint::Stats::Generate - ISO-8859 encoding.
  • 2016-12-16 Improved the support data collection to work without a internal web request.
  • 2016-12-16 Follow-up fix for bug#12040 - Emails are incorrectly attached to tickets.
  • 2016-12-16 Fixed bug#12473 - Banner cannot be disabled in customer interface.
  • 2016-12-09 Fixed bug#12487 - Statistic with a '+' in the CustomerId doesn't work.
  • 2016-12-09 Fixed bug#12429 - Nested form elements in AgentLinkObject prevent submit, thanks to Thorsten Eckel.

#5.0.15 2016-12-13

  • 2016-12-07 Fixed bug#12483 - YAML load problems with dynamic fields.
  • 2016-12-07 Updated translations, thanks to all translators.
  • 2016-12-04 Fixed bug#12439 - Import/Export of notifications do not work between two instances.
  • 2016-12-02 Fixed bug#12472 - Bug in Output Filter Frontend::Output::FilterText###AAAUR: wrong FTP recognition.
  • 2016-12-02 Fixed bug#12467 - Column header in excel format start from second row.
  • 2016-11-29 Fixed bug#12293 - Auto response presents confidential information from internal communication to customer user. Please note that for this fix, the configuration setting "PostMaster::PostFilterModule###000-FollowUpArticleTypeCheck" was renamed to "PostMaster::PreCreateFilterModule###000-FollowUpArticleTypeCheck". If you had customized the old setting, please also apply your customizations to the new setting.
  • 2016-11-25 Fixed bug#12464 - Customer History table is still visible even though no selected customer users, thanks to S7.
  • 2016-11-25 Fixed bug#12457 - text/html Part only E-Mails with HTML Entities are Converted to Incorrect Charset.
  • 2016-11-25 Fixed bug#12450 - Error handling with ???. Thanks to Dorothea Doerffel.
  • 2016-11-25 Fixed bug#1370 - Postmaster filters with 2 match conditions doesnt work.
  • 2016-11-25 Fixed bug#12461 - Chrome can not display attached PDF files since 5.0.14.
  • 2016-11-22 Fixed bug#12445 - Save and finish button does not "finish" in statistics.
  • 2016-11-21 Fixed bug#11548 - Filtering the greek symbol sigma "Σ".
  • 2016-11-21 Fixed bug#12302 - Default column config for customer and customer user data.
  • 2016-11-21 Fixed bug#12357 - CustomerTicketProcess Problem paste or upload image.
  • 2016-11-18 Removed superfluous colons in table heading, thanks to Balázs Úr (PR#1566).
  • 2016-11-18 Fixed error when importing emails without valid address in From field, thanks to Paweł Bogusławski (PR#1559).
  • 2016-11-18 Fixed warnings when saving permissions for users and roles, thanks to Paweł Bogusławski (PR#1557).
  • 2016-10-10 Disabled warnings on internal unicode chacter printing, thanks to Pawel Boguslawski.
  • 2016-11-18 Fixed bug#12427 - Missing table cell in Customer User Management modal screen.
  • 2016-11-18 Moved the save buttons into a separate widget for better usability in AdminACL, thanks to urbalazs.
  • 2016-11-18 Fixed an issue where the group selection in SysConfig would lead to empty results in the content area, thanks to S7
  • 2016-11-18 Fixed bug#12438 - Race condition in ArticleCreate.
  • 2016-11-18 Fixed bug#12353 - DynamicField Multiselect default value is not correct on creation. Thanks to S7!
  • 2016-11-18 Fixed bug#12418 - Blinking mechanism not working.
  • 2016-11-12 Fixed bug#10825 - in Reply-Template, thanks to S7.
  • 2016-11-11 Improved output of customer data in AdminSession.
  • 2016-11-11 Fixed bug#12415 - Problems with malformed utf8 chars in emails.
  • 2016-11-11 Fixed bug#12403 - Ticketview M or L actionline in ie11 not working.
  • 2016-11-11 Fixed bug#12383 - OTRS does way to many DBD::Pg ping test.
  • 2016-11-11 Fixed bug#12405 - Admin Notification does not show realname.
  • 2016-11-11 Fixed bug#12410 - ACL GUI doesn not contain AgentTicketSearch.
  • 2016-11-11 Fixed bug#12395 - Support Data Collector Plugin Table Charset incorrectly reports utf8 Problem for a Table View.
  • 2016-11-11 Fixed bug#12408 - Missing SecretConfigOptions in TemplateGenerator.
  • 2016-11-08 Fixed bug#12401 - Same HTML IDs in the statistics edit screen (x-axis, y-axis and filter).
  • 2016-11-07 Fixed bug#12400 - Package manager does not list freely selectable features via cloud service.
  • 2016-11-06 Fixed bug#8998(PR#1033) - Empty sender name in response, thanks to Pawel Boguslawski.
  • 2016-11-04 Fixed bug#12378 - TicketNumber in LinkObject sort columns can't change its position.
  • 2016-11-04 Fixed bug#12317 - DropDown with many values has doubled scrollbar.
  • 2016-11-04 Fixed bug#12384 - Stats translates ticket type values.
  • 2016-11-04 Fixed bug#12316 - No tickets found, empty lines in customer user management on () in uid. Thanks to Paweł Bogusławski (PR#1510).
  • 2016-11-04 Fixed bug#12397 - backup.pl doesn't backup articles in special case. Thanks to Jens Pfeifer.
  • 2016-11-04 Fixed bug#12391 - Base64 encoded image does not display in article.
  • 2016-11-04 Fixed bug#12369 - Errors in deleting tickets. Thanks to S7.
  • 2016-11-04 Fixed bug#12367 - * in CustomerID breaks all CustomerUser.CustomerIDs.
  • 2016-11-04 Follow-up fix for bug#9460 - Under some circumstances OTRS does not join Tickets to the Customernumber.
  • 2016-11-02 Fixed bug#12388 - Using obsolete GenericAgent module jobs causes errors in logs. Thanks to Paweł Bogusławski.
  • 2016-10-28 Fixed bug#12364 - Blank lines at top of signature lost when editing.
  • 2016-10-28 Fixed bug#12349 - Module not working properly ArchiveRestore.
  • 2016-10-28 Fixed bug#12334 - Net::SSLGlue issues warnings on modern systems.
  • 2016-10-27 Fixed bug#12380 - GenericInterface: Buttons to mapping configuration are missing session data.

#5.0.14 2016-11-01

  • 2016-10-27 Added a new support data collector plugin to check for spooled (incorrectly processed) emails.
  • 2016-10-26 Added a new agent session limit prior warning notification (SysConfig setting 'AgentSessionLimitPriorWarning') and added the concurrent agent management for the otrs business solution.
  • 2016-10-25 Added notification type handling for NotificationList in NotificationEvent backend.
  • 2016-10-25 Added caching to NotificationEvent backend.
  • 2016-10-23 Fixed bug#11766 - Ticket unlock via Generic Interface not possible.
  • 2016-10-21 Fixed bug#12311 - Process names are listed by ID instead of by name.
  • 2016-10-18 Fixed bug#12284 - Precious little information regarding SMIME signatures.
  • 2016-10-09 Fixed bug#12343 - Cache kept for ViewableLocks.
  • 2016-10-09 Fixed bug#12351 - Multiple sort / order parameters for Ticket::Frontend::Agent::Dashboard.
  • 2016-10-07 Fixed bug#11073 - Default expanded article in queue view (preview mode) should not be an autoreply.
  • 2016-10-07 Fixed bug#12294 - modern field breaks when we minimize Free Field widget and the form is still open.
  • 2016-10-07 Fixed bug#12208 - Print Process Information screen can not be canceled/closed.
  • 2016-10-06 Improved sandboxing of displayed attachments.
  • 2016-09-30 Fixed bug#12341 - Wrong in ProcessManagement Transition Actions.
  • 2016-09-30 Fixed bug#666 - INSERTs into 'ticket_history' fail sometimes.
  • 2016-09-30 Added warning message for Console commands executed in non UTF-8 terminal.
  • 2016-09-30 Fixed bug#12272 - Tickets in status "removed" get reopened from Junk Queue.
  • 2016-09-28 Fixed bug#12331 - pdf generation runs in to errors on spllited pages because of many columns.
  • 2016-09-27 Fixed bug#4640 - Wrong variable in Auto Responses.
  • 2016-09-27 Fixed bug#11805 - Cancel the Bulk Action always unlocks tickets.
  • 2016-09-27 Fixed bug#11710 - Using ArticleFilter causes numeration issues.
  • 2016-09-23 Fixed bug#12306(PR#1474) - SOAP won't use certificates, thanks to Thorsten Eckel.
  • 2016-09-23 Fixed bug#12328 - Translate State, Lock and Priority values in the Lined ticket widget (Complex).
  • 2016-09-22 Fixed bug#12283 - If Customer users <-> Groups is activated, some queues are not available in the customer interface, when starting a process ticket.
  • 2016-09-21 Fixed bug#12313 - Spam log error in AdminSysConfig.
  • 2016-09-21 Added possibility to define Minimum and Maximum framework version in opm files (e.g. 5.0.x).
  • 2016-09-20 Fixed bug#12310 - Error when invoking the installer with SecureMode = 1.
  • 2016-09-19 Fixed bug#12309 - LinkObject Complex Table column sorting only works for tickets.
  • 2016-09-16 Fixed bug#12305 - Incorrect charset handling in content type of SOAP messages.
  • 2016-09-15 Fixed bug#12126 - Daemon's Task SpoolMailsReprocess causes loop tickets.
  • 2016-09-15 Fixed bug#12301 - CSV reading code is broken, thanks to Pawel Boguslawski.

#5.0.13 2016-09-20

  • 2016-09-14 Updated translations, thanks to all translators.
  • 2016-09-12 Fixed bug#12297 - AdminCustomerUser and AdminCustomerCompany generate log errors if RunInitialWildcardSearch is disabled.
  • 2016-09-09 Fixed bug#12290 - LDAP Size Limit exceeded is marked as error.
  • 2016-09-09 Fixed bug#5149 - Incomplete multipart/mixed processing causes incomplete display of e-mails.
  • 2016-09-05 Added new console commands to print (Maint::Log::Print) and clear (Maint::Log::Clear) the OTRS log.
  • 2016-09-05 Followup for bug#11922 - Notification to non RealCustomer.
  • 2016-09-02 Fixed bug#12199 - ProcessManagement: Comma separated Lastnames are not shown correctly on article creation.
  • 2016-09-02 Fixed bug#12079 - Regex in transition condition not working for empty match.
  • 2016-09-02 Added additional positive ResponseCodes for Generic Interface transport module REST, thanks to Robert Ullrich.
  • 2016-09-02 Fixed bug#12280 - GenericAgent job does not send out notifications, even when the option is set to Yes. Thanks to Johannes Hoerburger.
  • 2016-09-02 Fixed bug#12257 - Ticketnotification: Ticketfilter of a uncheck checkbox doesn't work.
  • 2016-09-02 Fixed bug#7288 - Hyperlink creation cuts URLs after a closing square bracket.
  • 2016-09-01 Fixed bug#12106 - Use of uninitialized value in splice.
  • 2016-08-26 Fixed bug#12233 - ACL for restricting services depending on queue does not work as exspected.
  • 2016-08-26 Fixed bug#10608 - Can't search tickets by CustomerID that contain quotes.
  • 2016-08-26 Fixed bug#12270 - AdminMailAccount - Mail account password returned back to form.
  • 2016-08-26 Fixed bug#12259 - Images in a note are lost when using "reply to note".
  • 2016-08-26 Fixed bug#12263 - Time-related search attributes only cover last 10 years.
  • 2016-08-22 Fixed bug#12264 - Incorrect link to ACL documentation.
  • 2016-08-19 Fixed bug#12236 - ACL - negate a role.
  • 2016-08-19 Fixed bug#12242 - GenericInterface Dynamic Fields with multiple values not possible (TicketCreate).
  • 2016-08-19 Fixed bug#12261 - SupportBundle generator dialog has double separator lines.
  • 2016-08-19 Fixed bug#12225 - actual day can not be added if a dynamic field (Date) requires future date.
  • 2016-08-19 Fixed bug#12258 - restore.pl doesn't work with crypted passwords.
  • 2016-08-19 Fixed bug#12222 - closing curly bracket in hyperlink.
  • 2016-08-19 Fixed bug#12210 - GenericAgent can not be submitted if a dynamic field (Date) requires future date.
  • 2016-08-19 Fixed bug#12243 - Modern input fields leaves broken selection on search field remove.
  • 2016-08-19 Fixed bug#12256 - Parameter "Active" in method QueueStandardTemplateMemberAdd is optional but method returns if not set.
  • 2016-08-19 Fixed bug#9460 - Under some circumstances OTRS does not join Tickets to the Customernumber.
  • 2016-08-18 Fixed bug#12246 - HTML mail not displayed correctly.
  • 2016-08-18 Fixed bug#12252 - Support Bundle cannot be created via GUI if cloud services are disabled.
  • 2016-08-15 Fixed bug#12245 - Missing information for Article Dynamic Fields update event thanks to Rene (rwese).
  • 2016-08-15 Fixed a problem with the axis exchange not working correctly in the OTRS Business Solution:tm: reports.
  • 2016-08-12 Fixed bug#4389 - Singular/plural issue with age.
  • 2016-08-12 Fixed bug#12218 - PostmasterFilter, not possible to set X-OTRS-DynamicField.
  • 2016-08-12 Fixed bug#8705 - StandardResponse2QueueByCreating in wrong Sysconfig area.
  • 2016-08-12 Fixed bug#4439 - Ticket sort order is based on database ids.
  • 2016-08-12 Fixed bug#12224 - Plain password stored in database temporarily when adding new users.
  • 2016-08-12 Follow-up fix for bug#12150 - Ticket::HookDivider missing in TicketZoom and History View.
  • 2016-08-08 Fixed bug#12205 - Default setting for Ticket::Frontend::CustomerTicketMessage###TicketTypeDefault incorrect.
  • 2016-08-09 Fixed bug#12232 - Modern input fields leaves a broken value on refresh.
  • 2016-08-05 Fixed bug#12086 - Labels overflows for some languages.
  • 2016-08-05 Fixed bug#12221 - Key/value fields are very small in AdminProcessManagementTransitionAction.

#5.0.12 2016-08-09

  • 2016-08-03 Updated translations, thanks to all translators.
  • 2016-07-29 Fixed bug#12196 - SOAP Response missing trailing slash.
  • 2016-07-24 Followup for bug#12090 - 2 second sleep between email fetching causes bad performance on systems with high email traffic.
  • 2016-07-13 Fixed bug#12118 - Text Area filter doesn't work for Statistic.
  • 2016-07-13 Fixed bug#12189 - ACL beginning with @ results in 500 internal server error.
  • 2016-07-12 Fixed bug#12185 - Sometimes page leave confirmation is shown when completing a popup action.
  • 2016-07-12 Fixed bug#12083 - When no result is found for a stats the result is 0.
  • 2016-07-12 Fixed bug#12182 - CIC - Customer Login still shows merged tickets as closes tickets.
  • 2016-07-12 Fixed bug#12181 - Object StateAction -> Names are not readable.
  • 2016-07-11 Corrected date format for Thai and added new Indonesian language translation, thanks to all translators.
  • 2016-07-11 Fixed bug#11934 - GenericAgent - not possible to uncheck a checkbox.
  • 2016-07-08 Fixed bug#12179 - Wrong OTRS tags conversion in transition actions called by Generic Agent over multiple tickets.
  • 2016-07-08 Fixed bug#12105 - "Create summation row" and "Create summation column" are transposed.
  • 2016-07-08 Fixed bug#12177 - "Close ticket" and "Close window".
  • 2016-07-08 Fixed bug#12150 - Ticket::HookDivider missing in TicketZoom and History View.
  • 2016-07-08 Fixed bug#12134 - Tag wrongly documented.
  • 2016-07-08 Fixed bug#7108 - Email not sent if FQDN has port number in it.
  • 2016-07-07 Fixed bug#12178 - CustomerUser in Config.pm breaks the system.
  • 2016-07-06 Fixed bug#8671 - Can not link to archived ticket.
  • 2016-07-04 Fixed bug#12147 - Transition Action - to set Service and SLA.
  • 2016-07-01 Fixed bug#12141 - Wrong check for needed objects.
  • 2016-07-01 Fixed bug#8640 - Article bounce does not conform to rfc 2822.
  • 2016-07-01 Fixed bug#12111 - Auto response sometimes not translated in German.
  • 2016-07-01 Fixed bug#12120 - Untranslated words in dashboard stats.
  • 2016-07-01 Fixed bug#11248 - FollowUp handling on internal mails does not work at all times.
  • 2016-07-01 Fixed bug#12124 - Usability bug - Attributes in Stats are not shown like in 4.
  • 2016-06-30 Improved debug output of Maint::PostMaster::Read.
  • 2016-06-27 Fixed bug#11986 - Wrong class paramenter for Admin Menu in Navbar.
  • 2016-06-27 Fixed bug#12097 - Ticket responses with non-breaking whitespace cause PostgreSQL database error.
  • 2016-06-27 Fixed bug#11596 - Invalid byte sequence for encoding "UTF8": 0xa0 PostgreSQL.
  • 2016-06-27 Fixed bug#10970 - byte sequence errors on notifications.
  • 2016-06-27 Followup for bug#12078 - Change wording for better translation, thanks to Balázs Úr.
  • 2016-06-24 Don't write error log entry on first LDAP user login, thanks to Pawel Boguslawski.
  • 2016-06-24 Fixed bug#9000 - shm errors on OTRS server startup.
  • 2016-06-23 Fixed bug#11981 - GenericTicketConnector ignoring "OR" in full text search.

#5.0.11 2016-06-28

  • 2016-08-03 Updated translations, thanks to all translators.
  • 2016-06-22 Updated translations, thanks to all translators.
  • 2016-06-22 Fixed bug#12143 - TicketSearch: if you filter a search attribute and then select 'all', the search screen disappear.
  • 2016-06-21 Fixed bug#12114 - Reply to an outbound email-internal may fail to be classified as email-internal.
  • 2016-06-21 Fixed bug#12100 - Error Premature end of script headers: index.pl when using long URL.
  • 2016-06-20 Improved performance of CustomerGroup::GroupMemberList(), thanks to Thorsten Eckel.
  • 2016-06-17 Fixed bug#11920 - Activity Dialogs will not translated.
  • 2016-06-15 Fixed bug#12131 - Parameter --with-header does not work.
  • 2016-06-15 Fixed bug#12088 - Possible race condition in scheduler worker daemon.
  • 2016-06-14 Fixed bug#11848 - Generic agent don't set pending time without new pending state.
  • 2016-06-14 Fixed bug#11816(PR#940) - Ticket::Service::KeepChildren parameter - invalid Parent Service.
  • 2016-06-13 Fixed bug#12078 - AdminCustomerUser timeout because of too many customer users.
  • 2016-06-13 Faster new stat add operation, thanks to Pawel Boguslawski.
  • 2016-06-09 Fixed bug#12129 - Process Management: Ticket locks even when is not needed, thanks to Thorsten Eckel.
  • 2016-06-09 Fixed bug#12128 - Can not store 0 in Admin Customer screen, thanks to Renée Bäcker.
  • 2016-06-09 Fixed bug#12116 - Tooltip error messages in combination with modern input fields.
  • 2016-06-09 Fixed performance issue in PermissionUserGet(), thanks to Thorsten Eckel.
  • 2016-06-06 Fixed bug#12122 - Wrong offset in substr function, ForeignKeyCreate function.
  • 2016-06-05 Add CustomerCompanyName Column to Dashboard and CIC, thanks to Ernst Oudhof.
  • 2016-06-04 Fixed bug#12094 - Stats matrix with month columns and year rows gets first row wrong.
  • 2016-06-03 Fixed bug#12110 - ACL Queue limitation not working in CustomerTicketProcess, thanks to Thorsten Eckel.
  • 2016-06-03 Added support for fractional timeunits in GenericInterface TicketConnector, thanks to Jonas Wanninger.
  • 2016-06-03 Fixed bug#12085 - CIC search links don't work when customer login contains parentheses.
  • 2016-06-23 Fixed Internal Server Error on attachment removal page reload, thanks to Pawel Boguslawski.
  • 2016-06-03 Fixed bug#9241 - Ticket searching in GenericAgent not working as expected.
  • 2016-06-03 Fixed bug#8761 - OTRS doesn't recognize URLs which contain nested URLs.
  • 2016-06-02 Fixed bug#11775 - Link search term preserved when target object is changed.
  • 2016-06-01 Fixed bug#12093 - OTRS Modern reply field issue.
  • 2016-05-27 Fixed bug#12005 - Daemon / Scheduler will not run commands.
  • 2016-05-27 Fixed bug#12074 - Redundant and confusing code in Kernel/System/TemplateGenerator.pm.
  • 2016-05-27 Fixed bug#12018 - HTML body not retrieved on by GI operation TicketGet (Added HTMLBodyAsAttachment parameter to retrieve is as an attachment).
  • 2016-05-27 Fixed dynamic field backend POD, Thanks to Thorsten Eckel.
  • 2016-05-27 Fixed bug#12090 - 2 second sleep between email fetching causes bad performance on systems with high email traffic.
  • 2016-05-25 Fixed bug#12099 - Passing parameters to CustomerTicketMessage doesn't work correctly.
  • 2016-05-23 Added debugging switch for AJAX errors. Set Frontend::AjaxDebug to 1 in order to see more details in case of any "error during ajax communication" errors.
  • 2016-05-21 Fixed bug#12012 - JSON Response contains all Dynamic Fields in Article response.
  • 2016-05-20 Fixed bug#12069 - enabling/disabling Article Filter show wrong article.
  • 2016-05-19 7 Day Stats performance optimizations, thanks to Pawel Boguslawski.
  • 2016-05-20 Fixed bug#12087 - AdminTemplate loses HTML tags.
  • 2016-05-20 Fixed bug#8153 - When configuration area is not activated, it is still editable.
  • 2016-05-20 Fixed bug#12084 - Missing day names from 7 Day Stat.
  • 2016-05-20 Fixed bug#12066 - Hamburger icon shows up unwanted.
  • 2016-05-19 Followup for bug#9950 - Ticket Split takes uses system address as the customer.
  • 2016-05-15 Added possibility to sign and/or encrypt ticket notifications.
  • 2016-05-13 Fixed bug#12045 - Not possible to create a Ticket using TransitionAction::TicketCreate with Owner instead of OwnerID.
  • 2016-05-12 Fixed bug#12062 - From field with dot is filled with spaces.
  • 2016-05-12 Fixed bug#9345 - OTRS exceeds 998 character limit in References Line of E-Mail Header.
  • 2016-05-12 Fixed bug#12061 - Secure::DisableBanner is ignored in Notification Mail.
  • 2016-05-12 Fixed bug#12058 - Attribute CreatedQueues and CreatedQueueIDs in dashboard widget does not work.

#5.0.10 2016-05-17

  • 2016-05-11 Updated translations, thanks to all translators.
  • 2016-05-11 Re-added missing console command Dev::Tools::GenericInterface::DebugRead, thanks to Rolf Schmidt.
  • 2016-05-10 Updated translations, thanks to all translators.
  • 2016-05-09 Fixed bug#12053 - Use of uninitialized value $ModuleDirectory in concatenation (.) or string.
  • 2016-05-04 Fixed bug#12040 - Emails are incorrectly attached to tickets.
  • 2016-05-04 Fixed bug#12044 - PostMaster process crashed if a non existent ticket type is set via PostMaster filter.
  • 2016-05-04 Fixed bug#12031 - SubSelected class not applied to My Tickets in CustomerTicketOverview Navigation.
  • 2016-05-04 Fixed bug#12048 - error message with HTML
    code.
  • 2016-05-04 Fixed bug#12049 - Encoding problems in REST transport.
  • 2016-04-29 Fixed bug#11614 - LDAP Auth loses Agent-Group relationships every 2nd login.
  • 2016-04-29 Fixed bug#12036 - Escalation Notification % does not work for short intervals.
  • 2016-04-29 Fixed bug#12033 - Wrong value selected automatically for Responsible in Bulk action..
  • 2016-04-29 Fixed bug#12039 - Wrong default article type in reply.
  • 2016-04-27 Fixed bug#11783 - EscalationsCheck alwasy triggers every Event.
  • 2016-04-26 Improved the way user last used zoom view type is stored for Timeline view in OTRS Business Solution:tm:.
  • 2016-04-25 Fixed bug#11729 - FAQ zoom elements are not collapsed correctly in IE if iframes are empty.
  • 2016-04-22 Fixed bug#12017 - Modernized forms do not work as exspected in conjunction with ACLs.
  • 2016-04-22 Fixed bug#12009 - Request-URI Too Large The requested URL's length exceeds the capacity limit for this server.
  • 2016-04-22 Fixed bug#12015 - FollowUpArticleTypeCheck.pm never fulfilled / check if current sender is customer (do nothing).
  • 2016-04-21 Added package verification information to Admin::Package::List console command, use bin/otrs.Console.pl Admin::Package::List --show-verification-info (to show package verification information) or bin/otrs.Console.pl Admin::Package::List --show-verification-info --delete-verification-cache (to show package verification information deleting the cache before).
  • 2016-04-15 Fixed bug#12008 - Problem with UTF-8 argument passed to otrs.Console.pl.
  • 2016-04-15 Fixed bug#11171 - Missing translation entries.
  • 2016-04-15 Fixed bug#11996 - AgentCustomerSearch causes log errors.
  • 2016-04-15 Fixed bug#11430 - (Ticket )Cache won't get updated on DynamicField ValueDelete.
  • 2016-04-15 Fixed bug#11994 - Activating PreferencesGroups###CSVSeparator triggers internal server error.
  • 2016-04-15 Fixed bug#11992 - Cannot add or update a child row: a foreign key constraint fails when saving customer user theme.
  • 2016-04-12 Fixed bug#11749 - Customer Search: attributes can't add with '+'.
  • 2016-04-08 Fixed bug#11921 - Wrong attachment is deleted if deleting from multiple attachments from template in new ticket.
  • 2016-04-08 Fixed bug#11917 - Generic Interface does show empty/wrong results when a space (+) is used with in the name.
  • 2016-04-08 Make out of office message configurable (setting OutOfOfficeMessageTemplate).
  • 2016-04-08 Improve X-Mailer email header if Secure::DisableBanner is active to avoid the mail being classified as SPAM, thanks to Renée Bäcker.
  • 2016-04-08 Fixed bug#11982 - Follow-up: Labels overlap each other also on line charts.
  • 2016-04-08 Fixed bug#11970 - Kill all sessions button text too long for button.
  • 2016-04-08 Fixed bug#11990 - Kernel/Config/ files matching regex .pm may throw an error while loading.
  • 2016-04-08 Fixed bug#11842 - Restful API with data type Boolean.
  • 2016-04-08 Fixed bug#4640 - Wrong variable in Auto Responses.
  • 2016-04-06 Fixed bug#11975 - Use of uninitialized value $NotUseTag in /opt/otrs/Kernel/System/Package.pm.
  • 2016-04-05 Fixed bug#11918 - Placement of activities and other elements shifted.
  • 2016-04-05 Fixed bug#11980 - Priority sorting in dashboard widgets not working for a custom column.
  • 2016-04-04 Fixed bug#11973 - Mapping backend "Simple" can't get initialized multiple times. Thanks to Thorsten Eckel.
  • 2016-04-04 Fixed bug#11353 - Not able to filter for CustomerID with brackets () at TicketViews.
  • 2016-04-04 Fixed bug#11982 - Labels overlap each other on stacked area charts.
  • 2016-04-04 Fixed bug#11978 - Something missing from PreferencesGroups###TicketOverviewFilterSettings description.
  • 2016-04-04 Fixed bug#11979 - When OpenMainMenuOnHover is disabled, overlays open twice.
  • 2016-04-04 Fixed bug#939 - Change title to another text to distinguish it in other languages.
  • 2016-04-04 Fixed bug#11948 - Dest preselect by URI in CustomerTicketMessage.
  • 2016-04-04 Fixed bug#11966 - Creation of new LDAP-Users not working with GoogleAuthenticator activated.
  • 2016-03-30 Fixed bug#11922 - Notification to non RealCustomer.

#5.0.9 2016-04-05

  • 2016-03-30 Updated translations, thanks to all translators.
  • 2016-03-28 Fixed bug#11957 - Inform agents not working, the agent who is different to owner not received notification.
  • 2016-03-22 Fixed bug#11836 - Pending date selection impossible due ACL limitation.
  • 2016-03-22 Fixed bug#11956 - locked tickets for invalid users are not shown in support data collector.
  • 2016-03-22 Fixed bug#11954 - Can't handle double quotes as option value in modernized InputFields, thanks to Thorsten Eckel.
  • 2016-03-22 Fixed bug#11944 - Inline images possible although image functionality is disabled.
  • 2016-03-21 Fixed bug#11067 - Using a filter breaks the role - agent allocation in the admin interface.
  • 2016-03-18 Fixed bug#11952 - Generic Interface - TicketUpdate operation - DynamicFields not possible empty value.
  • 2016-01-15 Follow-up fix for bug#11560 - Error for connection to cloud on OTRS in a network which outbound access is blocked.
  • 2016-03-18 Fixed bug#11811 - Error processing mail with incorrectly encoded emoticons.
  • 2016-03-18 Fixed bug#11939 - Ticket move permission problem.
  • 2016-03-18 Fixed bug#11894 - Notification to agents with write permissions ignores user roles.
  • 2016-03-18 Fixed bug#11930 - Error 500 when searching string that ends with "\" in AdminCustomerUser.
  • 2016-03-17 Fixed bug#11937 - Error opening PackageManager.
  • 2016-03-14 Fixed bug#11528 - Group Name like 'test::Support::1st Line' is not possible to use for group restrictions.
  • 2016-03-11 Fixed bug#11324 - OTRS webservices TicketGet operation returns always all articles.
  • 2016-03-10 Fixed bug#10117 - Filter in queue view for customer userID shows only customers from given backend.
  • 2016-03-10 Fixed bug#7301 - Customer can reply to merged tickets, wrong ticket will be reopened.

#5.0.8 2016-03-15

  • 2016-03-09 Updated translations, thanks to all translators.
  • 2016-03-09 Fixed bug#11560 - Error for connection to cloud on OTRS in a network which outbound access is blocked.
  • 2016-03-08 Fixed bug#11893 - Pending reminder events not triggered if there are no valid pending auto states.
  • 2016-03-08 Fixed bug#11840 - Inline images not displayed after ticket create via ProcessManagement.
  • 2016-03-08 Fixed bug#11914 - Modernized InputField Dropdowns not working after AJAX reload.
  • 2016-03-06 Fixed bug#11899 - Columns are stored multiple times in preferences.
  • 2016-03-04 Fixed bug#11913 - Description in SysConfig breakes when you click 'more'.
  • 2016-03-03 Fixed bug#9441 - Display of seconds after attachment upload.
  • 2016-03-03 Fixed bug#11912 - Answer to email-internal is preset to email-external.
  • 2016-03-03 Fixed bug#11791 - Can't use FullTextSearch with Russian words.
  • 2016-03-03 Fixed bug#11754 - OwnerOnly is not respected in Dashboard Widget for Upcoming Events.
  • 2016-03-03 Fixed bug#11526 - Some dropdowns in AgentTicketZoom do not use modernized input fields.
  • 2016-03-03 Fixed bug#8188 - Disabled skins are still used.
  • 2016-03-03 Fixed bug#6492 - Saving Search Templates.
  • 2016-03-03 Fixed bug#11249 - EventsTicketCalendar: dynamic fields' value isn't translated for dropdown dynamic field type.
  • 2016-03-02 Fixed bug#11877 - Closing AgentLinkObject popup throws JavaScript error in IE 11.
  • 2016-03-02 Fixed bug#11839 - Generic Agent does not filter a value int text DF.
  • 2016-03-02 Fixed bug#11745 - apostrophe in email can't be searched.
  • 2016-03-02 Fixed bug#11873 - Click on disabled branches in modern inputs result provokes jquery errors.
  • 2016-03-02 Fixed bug#11150 - Handling of dashboard widget names with special characters.
  • 2016-03-02 Fixed bug#10117 - Filter in queue view for customer userID shows only customers from given backend.
  • 2016-03-02 Fixed bug#11810 - not translated to spanish when answering from AgentTicketZoom screen.
  • 2016-03-02 Fixed bug#8154 - Uninstall button can be pressed twice.
  • 2016-03-01 Fixed bug#11835 - Events Ticket Calendar disappears when EndTime before StartTime.
  • 2016-03-01 Fixed bug#11901 - Process Configuration ist destroyed in IE11 if changing data in e.g. Activity popup.
  • 2016-03-01 Fixed bug#11804 - Too much whitespace in AgentTicketCustomer popup.
  • 2016-03-01 Fixed bug#11855 - Y-axis labels of TicketStats dashboard module cut off if more than 3 digits long.
  • 2016-03-01 Fixed bug#11168 - Lost condition in AgentTicketSearch.
  • 2015-03-01 Fixed bug#11116 - No Loading symbol while searching for customer.
  • 2016-03-01 Fixed bug#11888 - Customer Information center closed ticket counter includes merged and removed.
  • 2016-03-01 Fixed bug#11886 - ACL Action missing.
  • 2016-03-01 Fixed bug#11854 - Using the spam button with a restricting ACL leads to useless error message, thanks to S7.
  • 2016-03-01 Fixed bug#11220 - Highlighting broken for holiday dates in Calendar Datepicker.
  • 2016-03-01 Fixed bug#11897 - Text in the Queue View is not translateable.
  • 2016-03-01 Fixed bug#11900 - Browser zoom: Link page design broken.
  • 2016-03-01 Fixed bug#11234 - Attachments lost due to filename collision in ArticleStorageFS.
  • 2016-03-01 Fixed bug#11866 - Customer history destroys the customer information.
  • 2016-02-29 Fixed bug#11874 - Restrict service based on state when posting a note.
  • 2016-02-29 Fixed bug#11693 - Display issues with new style fields filters with many entries.
  • 2016-02-29 Fixed bug#11757 - otrs.Console.pl Maint::Stats::Generate - language option not working.
  • 2016-02-29 Fixed bug#11821 - Invisible fields are validated in ActivityDialogs.
  • 2016-02-29 Fixed bug#11878 - Dashboard Widget Online removes menu bar if Italian language is set.
  • 2016-02-26 Fixed bug#10303 - Created Date Not Available as a Dashboard Column.
  • 2016-02-26 Fixed bug#11891 - Unit Tests fail if MIME::EncWords is installed.
  • 2016-02-23 Fixed bug#11882 - Untraslatable string.
  • 2016-02-23 Fixed bug#8971 - NewPhoneTicket toolbar button - does not check group settings, thanks to S7.
  • 2016-02-23 Fixed bug#11179 - InformUser and InvolvedUser can be injected even if they are disabled in SysConfig.
  • 2016-02-23 Fixed bug#11807 - Inconsistent key navigation in modernized input fields.
  • 2016-02-22 Fixed bug#11862 - Ticket Notification Management - 'Send by default' has no impact.
  • 2016-02-18 Deprecated unused ObjectLockState package and gi_object_lock_state table.
  • 2016-02-15 Fixed bug#11870 - Missing quoting in Layout::AgentQueueListOption().

#5.0.7 2016-02-16

  • 2016-02-10 Updated translations, thanks to all translators.
  • 2016-02-08 Made both the Subject and Reference follow up checks optional, so that they can be turned off.
  • 2016-02-08 Add new config setting Package::AllowLocalModifications. If this setting is active, local modifications will not be highlighted as errors in the package manager and the support data collector.
  • 2016-02-04 Added a --quiet option to suppress console command output, thanks to Moritz Lenz.
  • 2016-02-01 Fixed bug#11820 - Match on !~ "int" for external articles not enough.
  • 2016-02-01 Fixed bug#11838 - New tabs opened from links in a sandboxed Iframe cannot execute JavaScript.
  • 2016-02-01 Fixed bug#11829 - Main and ticket menu subentries disappear.
  • 2016-01-26 Fixed bug#11827 - Invalid or missing default ticket type throws error in log.
  • 2016-01-25 Fixed bug#11825 - Agent Notification Preferences cannot be set in AdminUser.
  • 2016-01-25 Added new button "Remove Quote" to richtext editor.
  • 2016-01-22 Fixed bug#11813 - Changing agent email address disables his notifications preferences.
  • 2016-01-21 Fixed bug#11818 - Missing required settings in default TicketConnecor SOAP yaml web service.
  • 2016-01-21 Fixed bug#11817 - SLAID from TicketGet response Article has wrong cardinality in WSDL.
  • 2016-01-21 Fixed bug#11803 - Got no ProcessEntityID or TicketID and ActivityDialogEntityID!.
  • 2016-01-21 Fixed bug#6350 - Sort order in "Auto Responses <-> Queues", thanks to S7.
  • 2016-01-21 Fixed bug#11802 - Customer user can get access to all ticket data.
  • 2016-01-19 Fixed bug#11717 - Views with iFrames not scrollable on iOS.
  • 2016-01-15 Follow-up fix for bug#11696 - Queue overview displays Queues with no avaible tickets.
  • 2016-01-15 Do not let customers know if other tickets exist or not (thanks to Renée Bäcker).
  • 2016-01-15 Fixed bug#11786 - Reference of undefined variable in AgentTicketSearch.
  • 2016-01-15 Fixed bug#11794 - Agent with quote in this name cannot list owner.
  • 2016-01-15 Fixed bug#11801 - Default value "Lock after follow-up" changed in Queue Management.

#5.0.6 2016-01-19

  • 2016-01-13 Updated translations, thanks to all translators.
  • 2016-01-12 Fixed bug#11798 - HTML preview on Ticket Notification is broken.
  • 2016-01-12 Improved OTRS Business Solution:tm: availability check to be performed only on already upgraded systems.
  • 2016-01-12 Fixed bug#11793 - Wrong subgroup for agent preference settings.
  • 2016-01-12 Fixed bug#11728 - Dashboard Widget: Attributes OwnerIDs is not working.
  • 2016-01-11 Updated CKEditor to version 4.5.6.
  • 2016-01-10 Added Hungarian notification event messages, thanks to Balazs Ur.
  • 2016-01-08 Fixed a bug where chat message times would not include user time zone information.
  • 2016-01-07 Fixed bug#11755 - PGP MIME signed email with long lines does not verify signature correctly.
  • 2016-01-07 Slightly improved fatal error screen.
  • 2016-01-04 Added new Thai translation.
  • 2015-12-22 Fixed bug#10969 - Problem whith SMIME-Cert that is valid for more than one E-Mail-Address.
  • 2015-12-22 Fixed bug#11764 - Wrong Ticket::Frontend::AgentTicketService###DefaultColumns subgroup.
  • 2015-12-22 Fixed bug#11765 - Wrong Sysconfig descriptions in Kernel/Config/Files/Ticket.xml.
  • 2015-12-22 Improved support for Hungarian, thanks to Balazs Ur.
  • 2015-12-17 Fixed bug#11759 - AgentStats does not work if you try to configure the x-axis of an ITSMConfigItem statistic.
  • 2015-12-16 Fixed bug#11628 - DynamicField - BaseSelect.pm - missing check of DF in parameter Template in method "EditFieldValueGet".
  • 2015-12-16 Fixed bug#11696 - Queue overview displays Queues with no avaible tickets.
  • 2015-12-16 Fixed bug#9038 - Default Ticket Type in Emails.....
  • 2015-12-16 Fixed bug#11695 - Inconsistency with the sorting icon.
  • 2015-12-16 Fixed bug#8760 - digest algorithm SHA1 is hardcoded in PGP/MIME signed messages.
  • 2015-12-16 Fixed bug#3688 - Emails to a "deeply merged" ticket are added to the wrong ticket.
  • 2015-12-15 Fixed bug#3785 - issuing cron jobs include backup files from them.
  • 2015-12-15 Fixed bug#8828 - No embedded images in autoresponses.
  • 2015-12-15 Fixed bug#7730 - Security: Notification Tags can be used to display critical data in Answers.
  • 2015-12-15 Fixed bug#11373 - CustomerID in AgentTicketPhone accepts any value, thanks to S7.
  • 2015-12-15 Fixed bug#10883 - Do not hardcode X-Frame-Options: SAMEORIGIN.
  • 2015-12-15 Fixed bug#11182 - otrs.SyncLDAP2DB.pl produces invalid SQL statements.
  • 2015-12-15 Fixed bug#11705 - Ticket filters are displayed incorrectly.
  • 2015-12-14 Fixed bug#7708 - Only 400 agents available in AdminUser.
  • 2015-12-14 Fixed bug#11406 - Values of a dynamic field of type multiselect are not shown in dashoard ticket calendar.
  • 2015-12-14 Fixed bug#11286 - Default-Value "X-Envelope-To" instead of "Envelope-To" in PostmasterX-Header.
  • 2015-12-14 Fixed bug#11738 - Generate Support Bundle throws errors when HTTPS is used as HTTPTYPE.
  • 2015-12-14 Fixed bug#10510 - Problem sending attachments with wrong mime type.
  • 2015-12-14 Fixed bug#11722 - Undefined for undefined variable at requesting LostPasswordToken, thanks to Norihiro Tanaka.
  • 2015-12-14 Fixed bug#11733 - Field details in activity dialogs are not correctly loaded if they contain single quotes.
  • 2015-12-11 Fixed bug#11667 - Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 read timeout.

#5.0.5 2015-12-15

  • 2015-12-08 Updated translations, thanks to all translators.
  • 2015-12-08 Fixed bug#11721 - $Self->{Debug} is not passed to frontend modules.
  • 2015-12-07 Fixed bug#10266 - Time Units can not be displayed and used in process Activity Dialogues.
  • 2015-12-04 Follow-up fix for bug#11625 - Daemon tasks error messages does not show the task name.
  • 2015-12-04 Fixed bug#11652 - Jobs from the GenericAgent Config file use wrong ticket limit.
  • 2015-12-04 Fixed bug#11680 - Error in support data collector.
  • 2015-12-03 Fixed bug#11666 - Problem Creating DynamicField For Article and Including It on an Activity Window.
  • 2015-12-03 Fixed bug#11712 - Sysconfig validation fills newly added field with default value.
  • 2015-12-03 Fixed bug#8511 - TemplateGenerator.pm - Use of uninitialized value in substitution iterator at 1028.
  • 2015-12-02 Fixed bug#11096 - action URL overwrites permission settings thanks to S7.
  • 2015-12-02 Fixed bug#11709 - In move notification is replaced with ticket comment, not last customer body, thanks to S7.
  • 2015-12-02 Fixed bug#11708 - Missing Ticket Escalation cron task.
  • 2015-11-30 Fixed bug#11700 - IE is closing popup directly after opening it.
  • 2015-11-30 Fixed bug#11686 - Signature Management does not keep an inserted image when editing the source HTML.
  • 2015-11-27 Fixed bug#9074 - No owner restriction via ACL using Frontend -> Action.
  • 2015-11-27 Fixed bug#11694 - Various errors in GenericTicketConnectorSOAP.wsdl file, thanks to Cyrille Bollu.
  • 2015-11-26 Fixed bug#11692 - Typo in AdminNotificationEvent.tt (Attibutes).
  • 2015-11-26 Fixed bug#11393 - ACL not hiding Process NavBar link when Type is Menu.
  • 2015-11-26 Fixed bug#11574 - Dashboard - Queue - Attributes of the Widget are not used in the 'Tickets in my Service' view.
  • 2015-11-26 Fixed bug#11605 - New ticket notification names are not translated in agent preferences.
  • 2015-11-26 Fixed bug#9061 - Initial queues are set to "Ticket lock after follow-up: yes".
  • 2015-11-26 Fixed bug#11663 - View type not saved to UserPreferences in AgentTicketZoom.
  • 2015-11-26 Fixed bug#11688 - otrs.Console.pl Maint::Session::ListExpired shows wrong message.
  • 2015-11-25 Fixed bug#9152 - Event based notification with attachments does not quote article content.

#5.0.4 2015-12-01

  • 2015-11-24 Updated translations, thanks to all translators.
  • 2015-11-24 Fixed bug#11654 - Internal server error with limit 0 in out-of-office-dashboard.
  • 2015-11-24 Fixed bug where some special unicode characters (line terminators) were not correctly encoded to JSON.
  • 2015-11-24 Fixed bug#11472 - Process Management: Activity Dialog configuration for Article field is default set to "Do not show field".
  • 2015-11-24 Fixed bug#10931 - Reply to note does not use the origin note subject, thanks to S7.
  • 2015-11-23 Added the possibility to set notifications as mandatory. Agents will be forced to chose at least one method for such notifications on their preferences.
  • 2015-11-23 Fixed bug#11677 - Stale entries in article_search table prevent ticket from being deleted.
  • 2015-11-20 Fixed bug#11675 - A wrong cron schedule such as 2 2 31 2 * (Feb 31th) causes daemon to hang.
  • 2015-11-20 Fixed bug#11647 - Ticket Notifications Broke when RichText is turned off.
  • 2015-11-20 Fixed bug#10938 - Missing translation 'Linked As' in OTRS Interface.
  • 2015-11-20 Fixed bug#11607 - charset string in body gets replaced.
  • 2015-11-20 Add possibility to XMLExecute command to only run pre or post SQL, thanks to Elias Probst.
  • 2015-11-19 Fixed bug#11168 - Lost condition in AgentTicketSearch, thanks to Norihiro Tanaka.
  • 2015-11-18 Don't show warning about running otrs.Console.pl --allow-root as root as this changes the output stream.
  • 2015-11-17 Fixed bug#7987 - Ticket dashboard modules not working with unlocked tickets attributes, thanks to S7.
  • 2015-11-16 Fixed bug#11205 - Popup window height does not check for actual screen height.
  • 2015-11-16 Fixed bug#11651 - All customers shown as invalid if using an LDAP backend.
  • 2015-11-13 Fixed bug#11351 - S/Mime signed mails always show "Signature verified before!".
  • 2015-11-06 Fixed bug#11348 - Error handling in AgentTicketForward.
  • 2015-11-12 Added dutch stopwords, thanks to Thomas Wouters.
  • 2015-11-11 Added translation strings form Kernel/Output/HTML/Templates/Standard sub-directories.
  • 2015-11-11 Fixed bug#11642 - Console Command Dev::Tools::TranslationsUpdate skips nested .tt files when gather translation strings.
  • 2015-11-11 Fixed bug#11641 - SchedulerDB TaskUnlockExpired() Need String! message..
  • 2015-11-11 Set all OTRS Daemon cron tasks SysConfig settings to "Expert" ConfigLevel.

#5.0.3 2015-11-17

  • 2014-11-11 Updated translations, thanks to all translators.
  • 2015-11-11 Fixed bug#11601 - OTRS 5 - 2fa and password change - error.
  • 2015-11-09 Fixed bug#11511 - Text length for title is cut off after 50 characters.
  • 2015-11-09 Fixed bug#11630 - Localization French.
  • 2015-11-09 Fixed bug#11320 - Invalid customer user can update password.
  • 2015-11-09 Fixed bug#11633 - When running the Maint::Database::Check before upgrading a confusing message appears.
  • 2015-11-09 Fixed bug#11572 - Multiple responsive layout issues in AgentTicketCompose.
  • 2015-11-09 Fixed bug#5509 - Wrong umlauts if bounce function is used.
  • 2015-11-09 Fixed bug#11475 - Kernel::System::MailAccount::IMAP->Fetch() could delete unprocessed mails from server.
  • 2015-11-08 Fixed bug#11592 - NotificationArticleType ignored at notification for customer.
  • 2015-11-08 Fixed bug#11632 - TicketNotification, English is not always the default language.
  • 2015-11-06 Fixed bug#9884 - Solution Time counts wrong on daylight time changes.
  • 2015-11-06 Follow-up fix for bug#11586 - Cannot show collapsed view by default if config Ticket::Frontend::ZoomExpand is true.
  • 2015-11-06 Follow-up fix for bug#11194 - Download button for dashboard stats visible even if no permissions for AgentStats exist.
  • 2015-11-06 Fixed bug#10477 - Printing: numbering of article does not equal to the numbering of PDF.
  • 2015-11-05 Fixed bug#11600 - Dynamic Field of type multiselect is not substituted correctly.
  • 2015-11-05 Fixed bug#11340 - Broken value after copying values from DynamicField multiselect to multiselect during process transition action TicketCreate.
  • 2015-11-05 Fixed bug#11625 - Daemon tasks error messages does not show the task name.
  • 2015-11-05 Fixed bug#11492 - Stats do not honor the Ticket::Service::KeepChildren parameter.
  • 2015-11-05 Fixed bug#11595 - Infinite notification loop caused by ArticleCustomerNotification.
  • 2015-11-05 Fixed bug#11350 - Translation for string Created not working at Dashboard widget.
  • 2015-11-05 Fixed bug#11269 - Admin Service: empty value for description field shows as () below the form field.
  • 2015-11-05 Fixed bug#11468 - Using SVG images for Agent and Customer logo requires additional CSS.
  • 2015-11-05 Fixed bug#11616 - _DBGroupRoleGet will return incorrect permissions.
  • 2015-11-03 Fixed bug#11565 - New article notification(star) and entry created for agent that creates the ticket.
  • 2015-11-03 Added possibility to search for console commands. Just use bin/otrs.Console.pl Help SearchTerm to search for commands similar to SearchTerm.
  • 2015-11-03 Added Sphinx full text searching module for OTRS (IB#1046583).
  • 2015-11-02 Added memcached cache module for OTRS (IB#1046574).
  • 2015-11-02 Fixed bug#11558 - Empty Agent preferences tooltip in AdminNotificationEvent.

#5.0.2 2015-11-03

  • 2015-10-30 Fixed bug#11608 - Console command Dev::Tools::TranslationsUpdate skips the first language.
  • 2015-10-30 Fixed bug#11552 - No modernized input fields in the dashboard stat settings.
  • 2015-10-30 Fixed bug#11575 - Logo overlaps toolbar when using slim skins.
  • 2015-10-30 Fixed bug#11604 - AgentTicketForward is still using the old select fields style.
  • 2015-10-18 Updated translations, thanks to all translators.
  • 2015-10-27 Fixed richtext editor drag and drop functionality for images.
  • 2015-10-26 Fixed bug#11559 - Can not upgrade user preferences for notification with DBUpdate-to-5.pl, thanks to Norihiro Tanaka.
  • 2015-10-23 Fixed bug#11545 - When Phone or Email ticket created, runtime error.
  • 2015-10-22 Fixed bug#11570 - Calling AgentStatisticsReports does not show the correct message when OpenMainMenuOnHover is disabled.
  • 2015-10-22 Fixed bug#11553 - In some languages the buttons to create a statistics have diffrent heights.
  • 2015-10-22 Fixed bug#11557 - Ticket Notifications in personal preferences is sorted badly.
  • 2015-10-20 Fixed LogObject call in InterfaceInstaller.pm.

#5.0.1 2015-10-20

  • 2015-10-19 Fixed bug#11566 - Once per day notification setting is not honored if sendmail backend is used under certain circumstances.
  • 2015-10-16 Fixed bug#11562 - Tickets with status 'pending auto close -/+' will be closed as usually, but a 'Ticket locked out' notification is send to agents.
  • 2015-10-15 Added new 'Unformatted' template for email notification method.
  • 2015-10-15 Fixed bug#11556 - Searching in inputfields does not hide non-matching entries.
  • 2015-10-14 Updated CPAN module URI to version 1.69.
  • 2015-10-14 Updated CPAN module Text::Diff to version 1.43.
  • 2015-10-14 Updated CPAN module SOAP::Lite to version 1.19.
  • 2015-10-14 Updated CPAN module REST::Client to version 273.
  • 2015-10-14 Updated CPAN module PDF::API2 to version 2.025.
  • 2015-10-13 Updated translations, thanks to all translators.
  • 2015-10-13 Fix missing ticket cache clear after ticket merge, fixes Ticket#2015092442000716.
  • 2015-10-13 Updated CKEditor to version 4.5.4.
  • 2015-10-12 Fixed bug#11535 - Listed message for disabled languages in ticket notification management, thanks to S7.
  • 2015-10-12 Fixed bug#11519 - Old message in AgentTicketBounce, thanks to Norihiro Tanaka.
  • 2015-10-12 Fixed bug#11510 - AgentTicketMove empty by sysconfig changes.
  • 2015-10-12 Fixed bug#11255 - Forwarding Templates do not work with rich text disabled.
  • 2015-10-10 Fixed bug#11260 - Missing translation escalation, thanks to S7.
  • 2015-10-09 Fixed bug#11467 - ACL does not work with Dest Link in Customer::ModuleRegistration, thanks to S7.
  • 2015-10-09 Fixed bug#11513 - Out of Office is missing in owner dropdown.
  • 2015-10-09 Fixed bug#11530 - Some messages are not translatable, thanks to S7.
  • 2015-10-09 Fixed bug#11544 - Missing Dynamic Field Name in container div class in Customer Interface.

#5.0.0.rc1 2015-10-13

  • 2015-10-08 Updated translations, thanks to all translators.
  • 2015-10-07 Fixed bug#11541 - Wrong HTML quoted on text sending 2 or more notifications.
  • 2015-10-06 Updated CKEditor to version 4.5.3.
  • 2015-10-06 Updated qUnit to version 1.19.0.
  • 2015-10-06 Updated MomentJS to version 2.10.6.
  • 2015-10-06 Updated jQuery Validate to version 1.14.0.
  • 2015-10-06 Updated FullCalendar to version 2.4.0.
  • 2015-10-06 Updated d3 to verion 3.5.6.
  • 2015-10-06 Updated CanVG to version 1.4.
  • 2015-10-05 Fixed bug#11517 - Error in password of customer user is blank with Oracle Database, thanks to Norihiro Tanaka.
  • 2015-10-05 Fixed bug#11527 - Validation highlights wrong field.
  • 2015-10-05 Fixed bug#11523 - Attachments from a selected template disappear when add another attachment.
  • 2015-10-05 Fixed bug#11532 - Error messages generated by DBUpdate-to-5.pl.
  • 2015-10-05 Fixed bug#11531 - uninitialized value $identifier in DBUpdate-to-5.pl.
  • 2015-10-03 Updated CPAN module Mozilla::CA to version 20150826.
  • 2015-10-03 Updated CPAN module MIME::Tools to version 5.507.
  • 2015-10-03 Updated CPAN module Locale::Codes to version 3.36.
  • 2015-10-02 Fixed bug#11524 - HTMLUtils::Truncate() dies if string contains an utf8 character that needs more than 2 bytes.
  • 2015-10-02 Updated CPAN module HTTP::Headers to version 6.11.
  • 2015-10-02 Updated CPAN module Excel::Writer::XLSX to version 0.85.
  • 2015-10-02 Fixed bug#11471 - Generic Agent: Select fields can not be unset.
  • 2015-10-01 Fixed bug#11525 - Wrong HTML quoted on notification for ticket created from plain text email.
  • 2015-10-01 Fixed bug#11486 - endless recursion if sub module of Layout is buggy.
  • 2015-09-30 Fixed bug#11514 - Unable to use bulk action in mobile mode.
  • 2015-09-29 Fixed bug#11516 - Pending time will be ignored in the console command for the pending auto close check.
  • 2015-09-29 Fixed bug#11515 - Ticket notifications sends the content of the previous notification on the same event.
  • 2015-09-29 Fixed bug#11507 - No ticket event notifications with out of office enabled, but not within ooO timeframe..
  • 2015-09-29 Updated DejaVu fonts to version 2.35.
  • 2015-09-25 Stats::Dynamic::TicketList: Add 'NumberOfArticles' ticket attribute. Thanks to Elias Probst.
  • 2015-09-25 Fixed bug#11078 - Extra newline is inserted in the text wrapping.
  • 2015-09-25 Fixed bug#8220 - OutOfOffice does not check if end date is before start date.
  • 2015-09-25 Fixed bug#11317 - When service is mandatory in customerfrontend - error occurred!.
  • 2015-09-25 Fixed bug#11196 - "Created by" detail missing in PDF print.
  • 2015-09-25 Fixed bug#11352 - Wrong behaviour of AdminCustomerUser::RunInitialWildcardSearch.
  • 2015-09-25 Fixed bug#11496 - Search field shown even if type and service disabled.
  • 2015-09-25 Fixed bug#11152 - Ending of daylight saving time caused system collapse.
  • 2015-09-25 Fixed bug#11315 - subservice not apparent in overview when many services are in the list.
  • 2015-09-25 Fixed bug#4661 - stored searches are lost after changing the username of an agent or customer.
  • 2015-09-25 Fixed bug#11457 - Agent language preference select field is not translated.
  • 2015-09-24 Fixed bug#11502 - DynamicField based ACLs does not work in AgentTicketPhoneCommon.

#5.0.0.beta5 2015-09-29

  • 2015-09-24 Updated translations, thanks to all translators.
  • 2015-09-23 Added SysConfig settings (Daemon::Log::STDOUT, Daemon::Log::STDERR) to control the redirection of standard streams to log files.
  • 2015-09-23 Added missing SysConfig setting (Daemon::Log::DaysToKeep) to customize the number of days to keep the otrs.Daemon.pl log files, default to 1 day.
  • 2015-09-23 Fixed otrs.Daemon.pl old log files delete, added mechanism to also delete current log files if they have no content.
  • 2015-09-23 Added '--force' option to otrs.Daemon.pl 'stop' action to reduce the time the main daemon waits for its child processes to stop (from 30 secs to 5 secs).
  • 2015-09-23 Added default values for statistic time field selections instead of max/min values.
  • 2015-09-23 Fixed bug#10530 - HTML emails not properly displayed (parts missing).
  • 2015-09-22 Fixed bug#11495 - AdminCustomerUser only shows the first 250 CustomerIDs in dropdown.
  • 2015-09-21 Fixed bug#11470 - AgentPreferences shows "My Services" even when Ticket::Service is disabled.
  • 2015-09-21 Fixed bug#11481 - AutoResponse will be sent altough it is set to invalid.
  • 2015-09-18 Fixed bug#11441 - It is not possible to sort by Owner.
  • 2015-09-18 Added new console command to create customer companies, thanks to babafou.
  • 2015-09-18 Fixed bug#10878 - bulk action for owner change: tickets are not locked.
  • 2015-09-18 Fixed bug#11283 - Cropped upper part of the column filters.
  • 2015-09-18 Fixed bug#10984 - Issues when adding customer users using "Customer user" link.
  • 2015-09-18 Fixed bug#11112 - Number of affected tickets of GenericAgent job via web interface is limited hardcoded.
  • 2015-09-18 Fixed bug#11307 - Reference to uninitialized value at change of sort order of search result in AgentTicketSearch.
  • 2015-09-18 Fixed bug#11330 - LogModule::LogFile::Date creates log files ending in single digit.
  • 2015-09-17 Added the time zone support in the statistics for systems which use UTC as system time and with active TimeZoneUser feature.
  • 2015-09-17 Fixed bug#11387 - TimeZoneUser setting not working within stats.
  • 2015-09-17 Fixed bug#9744 - In 7 Day Stats, stats displayed in GMT.
  • 2015-09-16 Fixed a nasty JSON::XS crash on some platforms.
  • 2015-09-11 Fixed bug#11462 - Article sort order not respected in Print.

#5.0.0.beta4 2015-09-15

  • 2015-09-09 Updated translations, thanks to all translators.
  • 2015-08-19 Followup for bug#11367 - timezone in time stamps of outgoing mails is always UTC.
  • 2015-09-04 Improved modernized input fields to ignore accents when searching (thanks to Dusan Vuckovic). This will find México when you just search for Mexico.
  • 2015-09-02 Fixed bug#11437 - Filter not available if Y-axis is not defined.
  • 2015-09-02 Fixed bug#11321 - Translate is called twice on Months of Year.
  • 2015-09-01 Fixed bug#11465 - New ticket notifications not working correctly.
  • 2015-08-31 Fixed bug#11438 - Daemon not running.
  • 2015-08-31 Improved otrs.Daemon.pl PID detection mechanism.
  • 2015-08-31 Fixed bug#11264 - Reducing article dropdown dynamic fields via ACL does not work.
  • 2015-08-31 Fixed bug#11398 - Selecting a template in AgentTicketPhone (and likely other components) silently overrides existing content, losing data.
  • 2015-08-31 Fixed bug#11435 - If opening navigation bar or sidebar in responsive mode, OTRS jumps back to the top of the window.
  • 2015-08-31 Fixed bug#11460 - CustomerSearch fails for searches containing '_'.
  • 2015-08-28 Added the new time scale values 'half-year(s)' and 'quarter(s)' and the possibility to select a upcoming relative time value for the statistic time field.
  • 2015-08-28 Fixed bug#11450 - Modern input fields does not refresh correctly in Ticket Search.
  • 2015-08-28 Fixed bug#11400 - Inconsistency in AgentTicketZoom and AgentTicketCompose.
  • 2015-08-28 Fixed bug#11309 - Bug in Statistic Deletion.
  • 2015-08-28 Fixed bug#8146 - Generate report in Chinese from command line.

#5.0.0.beta3 2015-09-01

  • 2015-08-25 Followup for bug#9460 - Under some circumstances OTRS does not join Tickets to the Customernumber.
  • 2015-08-25 Fixed search dialog call from navigation bar.
  • 2015-08-25 Added new Galician translation, thanks to ARTURO MONDELO RUIZ-FALCO.
  • 2016-08-24 Changed Scheduler Cron task definition 'Params' attribute: from string to array.
  • 2015-08-21 Fixed bug#11302 - Out of office data incorrect.
  • 2015-08-20 Fixed bug#11405 - AgentTicketForward not possible to hide by ACL.
  • 2015-08-19 Fixed bug#11440 - TransitionAction TicketLockSet typo, thanks to Torsten Thau (c.a.p.e. IT).
  • 2015-08-19 Fixed bug#11436 - Auto response will not generated.
  • 2015-08-19 Followup for bug#11367 - timezone in time stamps of outgoing mails is always UTC.
  • 2015-08-18 Added transition action TicketArticleCreate capability to use current user information, if 'From' attribute is not defined, thanks to Jaroslav Balaz (Mühlbauer).
  • 2015-08-18 Fixed bug#11279 - auto reply with DynamicFields from webservice.
  • 2015-08-18 Fixed bug#11416 - incoming tickets might be assigned to wrong customer due to fuzzy e-mail address matching.
  • 2015-08-17 Added AgentTicketBulk screen capability load plugin modules.
  • 2015-08-13 Added switchable display of sender and recipients (realname or full field incl. email address) in ticket zoom for agent and customer interface.

#5.0.0.beta2 2015-08-18

  • 2015-08-10 Fixed bug#11413 - Responsible list is not filled in AgentTicketResponsible.
  • 2015-08-10 Added funnel icon to "Filters" button on input fields when the list values is using a filter, thanks to Dusan Vuckovic (Mühlbauer)..
  • 2015-08-10 Added new parameter "ExpandFilters" to Layout::BuildSelection() to show input fields filters list by default when values list is shown, thanks to Dusan Vuckovic (Mühlbauer).
  • 2015-08-10 Fixed bug#11429 - New input fields duplicate values show duplicate names when selected, thanks to Dusan Vuckovic (Mühlbauer).
  • 2015-08-07 Added support to activate filters by default in input fields, thanks to Dusan Vuckovic (Mühlbauer).
  • 2015-08-07 Fixed bug#11427 - Wrong sorting for modernize input fields without a alphanumeric sorting, thanks to Dusan Vuckovic (Mühlbauer).
  • 2015-08-06 Removed external commands execution capability from scheduler daemon Cron tasks.
  • 2015-08-06 Added fetchmail wrapper.
  • 2015-08-05 Added possibility to execute otrs.Console.pl as root.
  • 2015-08-05 Added otrs.postmaster.pl for backwards compatibility.
  • 2015-08-05 Fixed bug#11419 - Selection of multiple values of Multiselect DynamicFields in AgentTicketPhone is not possible due AJAX refresh, thanks to Dusan Vuckovic (Mühlbauer).
  • 2015-08-04 Fixed bug#11420 - New input fields are wider that expected when they are in the sidebar.
  • 2015-08-04 Fixed bug#11418 - Input fields in AgentTicketEmailOutbound are not consistent with other screens, thanks to Dusan Vuckovic (Mühlbauer).
  • 2015-08-03 Followup for bug#11367 - timezone in time stamps of outgoing mails is always UTC.

#5.0.0.beta1 2015-08-04

  • 2015-07-17 Finished existing outbound element sorting for SOAP transport. Added graphical sorting functionality.
  • 2015-07-16 Added two factor authentication layer and google auth algorithm to agent and customer interface.
  • 2015-07-16 Switched to case insensitive sorting for select fields.
  • 2015-07-16 Modernized input fields, thanks to Dusan Vuckovic (Mühlbauer).
  • 2015-07-15 Added possibility of opening new process ticket screen with a preselected process to CustomerTicketProcess (taken from AgentTicketProcess).
  • 2015-07-13 Added possibility to define a time difference for pending states during ticket create or update, using the generic ticket connector (GenericInterface), thanks to Frederic Van Espen.
  • 2015-07-13 Updated CPAN module parent to version 0.234.
  • 2015-07-13 Updated CPAN module YAML to version 1.15.
  • 2015-07-13 Updated CPAN module XML::Parser::Lite to version 0.721.
  • 2015-07-13 Updated CPAN module XML::TreePP to version 0.43.
  • 2015-07-13 Updated CPAN module URI to version 1.68.
  • 2015-07-13 Updated CPAN module Text::CSV to version 1.33.
  • 2015-07-13 Updated CPAN module Selenium::Remote::Driver to version 0.26.
  • 2015-07-13 Updated CPAN module SOAP::Lite to version 1.14.
  • 2015-07-13 Updated CPAN module REST::Client to version 272.
  • 2015-07-13 Updated CPAN module Net::IMAP::Simple to version 1.2206.
  • 2015-07-13 Updated CPAN module Net::SSLGlue to version 1.054.
  • 2015-07-13 Updated CPAN module Net::HTTP to version 6.09.
  • 2015-07-13 Updated CPAN module Mozilla::CA to version 20141217.
  • 2015-07-13 Updated CPAN module MailTools to version 2.14.
  • 2015-07-13 Updated CPAN module MIME::Tools to version 5.506.
  • 2015-07-13 Updated CPAN module Locale::Codes to version 3.35.
  • 2015-07-13 Updated CPAN module Linux::Distribution to version 0.23.
  • 2015-07-13 Updated CPAN module libwww-perl to version 6.13.
  • 2015-07-13 Updated CPAN module JavaScript::Minifier to version 1.14.
  • 2015-07-13 Updated CPAN module Excel::Writer::XLSX to version 0.84.
  • 2015-07-13 Updated CPAN module Encode::Locale to version 1.05.
  • 2015-07-13 Updated CPAN module Email::Valid to version 1.196.
  • 2015-07-13 Updated CPAN module Algorithm::Diff to version 1.19_03.
  • 2015-07-10 Updated CPAN module CGI to version 4.21.
  • 2015-07-09 Added support for SOAP requests with chunked Transfer-Encoding, thanks to Frederic Van Espen.
  • 2015-07-09 Added possibility to add or change auto-increment columns during 'TABLE ALTER' SQL statements for PostgreSQL.
  • 2015-07-02 Removed external dependency to PDF::API2 by bundling it. Dropped HTML print view in favor of PDF.
  • 2015-06-30 Added OTRS Scheduler daemon task handlers for: generic agent, cron, and asynchronous executor tasks.
  • 2015-06-30 Ported OTRS Scheduler to the OTRS Daemon architecture.
  • 2015-06-30 Added OTRS Daemon sub-framework.
  • 2015-06-30 Added possibility to execute any method of any object asynchronously Kernel/System/AsynchronousExecutor.
  • 2015-06-30 Increased flexibility for time based generic agent jobs to be executed even each minute.
  • 2015-06-30 Added CronEvent wrapper Kernel/System/CronEvent.
  • 2015-06-29 Redesigned statistics GUI.
  • 2015-06-11 Added possibility to define read only SysConfig settings.
  • 2015-06-11 Added possibility to disable a Date/Time field (created with Layout object BuildDateSelection()).
  • 2015-06-10 Added possibility to show tickets from subqueues in AgenTicketQueue. Default on initial view is configurable (show or hide subqueue tickets).
  • 2015-06-08 Updated 7 day stats dashboard widget to use d3 instead of flot and removed flot completely.
  • 2015-06-08 Updated jQuery to 2.1.4; jQuery UI to 1.11.4; FontAwesome to 4.3.0; FullCalendar to 2.3.1, StackTrace to 0.6.4.
  • 2015-06-02 Updated jstree to version 3.1.1.
  • 2015-06-02 Ported all frontend modules to the ObjectManager.
  • 2015-06-01 Added the possibility to extract translation strings directly from Perl code.
  • 2015-05-27 Fixed wrong column types in PostgreSQL.
  • 2015-05-26 Added new function Kernel::System::HTMLUtils::HTMLTruncate(), to trim HTML strings without loosing the tag structure.
  • 2015-05-26 Added possibility to replace some removed tags in Kernel::System::HTMLUtils::Safety() with a custom string.
  • 2015-05-26 Added possibility to remove image tags in Kernel::System::HTMLUtils::Safety().
  • 2015-05-18 Added storable wrapper /Kernel/System/Storable.pm.
  • 2015-05-18 Removed AutoConnectNo feature from DB.pm.
  • 2015-05-18 Added support for Gentoo/emerge in bin/otrs.CheckModules.pl, thanks to Elias Probst.
  • 2015-05-13 Removed support for IE8 and IE9.
  • 2015-05-12 Only show article accounted time if there is a nonzero value, thanks to Paweł Bogusławski.
  • 2015-05-12 Removed support for pre output filters. This can cause bad performance problems and can be replaced by post output filters that render their own templates instead.
  • 2015-05-08 Changed format for all successful messages in customer login screen, thanks to S7.
  • 2015-04-24 Added possibility to create a ticket without article in transition action "TicketCreate".
  • 2015-04-21 Improved performance of ticket merging in bulk action, thanks to Moritz Lenz.
  • 2015-04-21 Added support for multiple mirror databases (failsafe).
  • 2015-04-16 Added possibility to use list of TicketIDs (array reference) as a parameter for TicketSearch().
  • 2015-04-13 Addition to fix of bug#10712 - Incorrect utf8 in ZZZAuto.pm (via SysConfig) also for hash keys.
  • 2015-04-10 Support customer company data in ticket small overviews, thanks to Renée Bäcker.
  • 2015-04-10 Added searching for article flags, thanks to Moritz Lenz.
  • 2015-04-09 Added no match message for administration screens that use filters, thanks to S7.
  • 2015-04-01 Added link from dashboard queue overview to AgentTicketQueue for better usability, thanks to Norihiro Tanaka.
  • 2015-03-31 Fixed bug#11200 - Wrong realization of Dynamic Fields in SOAP Response.
  • 2015-03-26 Fixed bug#10978 - AgentTicketCompose: Deactivate ArticleTypes isn't possible.
  • 2015-03-24 Added new console interface for a massively improved user and developer experience on the commandline.
  • 2015-03-24 Removed Kernel::System::Crypt layer to use Kernel::System::Crypt::PGP and ::SMIME directly.
  • 2015-03-20 Let LWP::UserAgent handle https-proxy commands, thanks to Michiel Beijen.
  • 2015-03-20 Added possibility to specify minimum log level, thanks to Renée Bäcker.
  • 2015-02-23 Added Ping() to Kernel::System::DB.pm API.
  • 2015-02-06 Fixed bug#11054 - HTMLUtils::Safety breaks links.
  • 2015-02-03 Fixed bug#11029 - Improved wording for responsible to make it more consistent.
  • 2015-01-21 Improved fulltext filters in Ticket::SearchIndex::Filters.
  • 2015-01-15 Show 'add agent' and 'add group' action in UserGroup overview, thanks to ReneeB.
  • 2015-01-09 Improved stopword lists for StaticDB fulltext index to improve perfromance of fulltext searches. It is recommended to rebuild the fulltext search index.
  • 2015-01-08 Added new indices to link_relation table.
  • 2015-01-07 Fixed ticket# 2015010142053495 - Unable to change password in customer interface.
  • 2015-01-06 Added ACLs handling for Owner and Responsible on screen load for AgentTicketOwner and AgentTicketResponsible.

#4.0.11 2015-08-04

  • 2015-07-13 Fixed bug#11386 - Wrong behavior for the relative period 'the last week(s)' in the stats time field.
  • 2015-07-10 Fixed bug#11295 - 'No such user' notification while otrs automatically responses to client ticket.
  • 2015-07-09 Fixed bug#11191 - Dashboard ticket filter TYPE.
  • 2015-07-09 Fixed syntax error in generated SQL of Kernel::System::Group::GroupGroupMemberList when called with parameter UserIDs.

#4.0.10 2015-07-14

  • 2015-07-08 Updated translations, thanks to all translators.
  • 2015-07-07 Fixed bug#11367 - timezone in time stamps of outgoing mails is always UTC.
  • 2015-07-03 Fixed bug#11337 - Customer Information Center does not show CustomerUsers.
  • 2015-06-30 Fixed bug#11325 - Dashboard TicketList: Queuefilter in an empty list shows inactive queues, too.

#4.0.9 2015-06-23

  • 2015-06-22 Fixed bug#11347 - BuildSelection() + TreeView loose selected ID if ARRAY-HASH data is used.
  • 2015-06-19 Added option to package manager list action, to show deployment info of installed packages.
  • 2015-06-17 Updated translations, thanks to all translators.
  • 2015-05-21 Fixed bug#11287 - Scheduler warning links to non-existent module.
  • 2015-05-21 Followup for bug#10837 - Reply in process ticket on webrequest article fills customer mail into "cc" instead of "to".
  • 2015-05-21 Followup for bug#11199 - GI MappingSinple screen is not consistent.
  • 2015-05-20 Extended the support data collector with an asynchronous mechanism with the possibility to collect data asynchronously (offline).
  • 2015-05-13 Fixed bug#11290 - Lang parameter not correctly validated.
  • 2015-05-11 Fixed bug#11277 - Search for multiple ticket numbers with GenericInterface.

#4.0.8 2015-05-12

  • 2015-05-15 Fixed bug#11241 - Queue Filter: only the subqueue Name is displayed.
  • 2015-05-06 Updated translations, thanks to all translators.
  • 2015-05-04 Fixed preselecting CustomerID when creating a new customer user from CIC, thanks to Elias Probst.
  • 2015-04-30 Fixed bug#11102 - Refresh bug on process client interface using ie8
  • 2015-04-28 Added new console command to list all installed package files.
  • 2015-04-28 Fixed bug#11262 - AJAX calls keep session alive.
  • 2015-04-27 Added new support data check for prefork MPM.
  • 2015-04-24 Fixed bug#11246 - Information Disclosure on "Outbound E-Mail".
  • 2015-04-24 Fixed bug#10534 - Wildcard hacking the customer information center.
  • 2015-04-24 Fixed bug#10988 - Queues will not be visible in CustomerTicketMessage, if they are using a group which was newly created.
  • 2015-04-23 Fixed bug#11139 - StaticDB - Search incorrect.
  • 2015-04-21 Activated customer company support for the default customer user configuration.
  • 2015-04-20 Fixed bug#10961 - Adding email recipients via addressbook does not update customer information.
  • 2015-04-17 Fixed bug#11244 - Slave database not used in OTRS 4.
  • 2015-04-16 Fixed bug#11123 - DynamicFieldText RegEx message problem on create and edit.
  • 2015-04-14 Fixed bug#11226 - Tags in transition actions work only if there is only a tag in the field.
  • 2015-04-10 Fixed bug#11237 - SpellChecker logs an error if text is empty or '0'.
  • 2015-04-10 Fixed issue with double SessionID parameter in some links.
  • 2015-04-10 Fixed bug#11167 - DashboardEventsTicketCalendar week starting day should be configurable.
  • 2015-04-10 Fixed bug#11185 - Mismatch between shown columns order and default columns order and in DashboardTicketGeneric.
  • 2015-04-10 Fixed bug#11163 - Uninitialized value warning in Excel output in AgentTicketSearch.
  • 2015-04-09 Fixed bug#11156 - No translated headers in Excel output in AgentTicketSearch.
  • 2015-04-09 Fixed bug#11219 - Uninitialized warning in Kernel::Output::HTML::DashboardCalendar.
  • 2015-04-09 Fixed bug#11232 - OTRS does not recognize language "vi" as it only provides "vi_VI".
  • 2015-04-07 Fixed display bug in IE when showing ticket list tables with only one entry (Ticket#2015031842001505).
  • 2015-04-02 Fixed bug#11161 - ticket_history table is always joined in TicketSearch.
  • 2015-04-01 Fixed bug#11214 - Ticket Zoom JS breaks on French language.
  • 2015-03-31 Fixed bug#11211 - REST WADL file does not pass validation tests.
  • 2015-03-30 Fixed bug#11207 - Wrong column encoding in Kernel::System::Notification::NotificationGet().
  • 2015-03-30 Fixed bug#9449 - Generic Agent ticket actions can't be unselect.
  • 2015-03-28 Fixed bug#11204 - SOAP WSDL file does not pass validation tests.
  • 2015-03-27 Fixed bug#11202 - Dashboard errors on only admin group user.
  • 2015-03-27 Fixed bug#11201 - GI: Use of uninitialized value in string ne at AdminGenericInterfaceWebservice.pm.
  • 2015-03-26 Fixed bug#11199 - GI MappingSinple screen is not consistent.
  • 2015-03-26 Fixed bug#10837 - Reply in process ticket on webrequest article fills customer mail into "cc" instead of "to".
  • 2015-03-26 Improved ServiceList() cache, tanks to Norihiro Tanaka.
  • 2015-03-26 Fixed bug#11117 - AutoResponse messages not "comply" Customer Language.
  • 2015-03-26 Fixed bug#10995 - Characters not correctly managed by OTRS scripts..

#4.0.7 2015-03-31

  • 2015-03-25 Updated translations, thanks to all translators.
  • 2015-03-24 Fixed bug#11189 - Go to Dashboard link in No Permissions screen is broken.
  • 2015-03-23 Fixed bug#11194 - Download button for dashboard stats visible even if no permissions for AgentStats exist..
  • 2015-03-23 Fixed bug#11104 - Invalid utf-8 parameters not filtered sufficciently.
  • 2015-03-20 Fixed bug#11072 - DynamicField Filter in AgentDashboard accepts only one value.
  • 2015-03-20 Fixed bug#10702 - Can't select customer and/or public interface in AdminACL.
  • 2015-03-20 Fixed bug#11178 - Undefined variable warning with "Reply to note" in AgentTicketZoom.
  • 2015-03-20 Fixed bug#11188 - SOAP WSDL TicketGet response is incomplete.
  • 2015-03-20 Fixed bug#10816 - apache2 with mod_deflate enabled will not start.
  • 2015-03-19 Fixed bug#11181 - outputfilters pre not matching on includes.
  • 2015-03-13 Fixed bug#11119 - Activity Dialog can't be hidden if ACL features Action condition in CustomerTicketZoom.
  • 2015-03-13 Fixed bug#11136 - uninitialized value $RealName NotificationEvent.pm line 717.
  • 2015-03-13 Fixed bug#11106 - Owner type is ignored if set previous owner to blanc in AgentTicketOwner.
  • 2015-03-06 Fixed bug#11084 - Transition do not store more than one criteria in a condition.
  • 2015-03-06 Fixed bug#11142 - At times, undefined variable warning in agent interface.
  • 2015-03-06 Fixed bug#11147 - SLA can not be set over Free Fields Dialog.
  • 2015-03-06 Fixed bug#11113 - Internal server error at importing with IMAP.
  • 2015-03-06 Fixed bug#11135 - Use of uninitialized value warning in CustomerCompanyList.
  • 2015-03-05 MySQL: Added check for innodb_log_file_size setting to both the installer and the support data collector in order to make sure it matches the minimum requirements.
  • 2015-03-04 Fixed bug#11097 - Generic Agent - Event Delete Icon disappear.
  • 2015-03-04 Fixed bug#11137 - Installer fails on Oracle.
  • 2015-03-03 Fixed bug#11133 - Not possible to change customer.
  • 2015-03-03 Fixed bug#11115 - Error from GenericInterface using SOAP and TicketGet operation.
  • 2015-03-03 Fixed bug#11134 - TicketAccountedTime dynamic field restriction does not work anymore.
  • 2015-03-03 Fixed bug#11088 - placeholders in mailto-links don't get replaced, thanks to Thorsten Eckel.
  • 2015-03-02 Fixed wrong header in customer login.
  • 2015-03-02 Fixed bug#11120 - Logged invalid message at login failure, thanks to Norihiro Tanaka.
  • 2015-03-02 Fixed bug#11128 - Uninitialized variable warning in dashboard after addition of new dynamic field, thanks to Norihiro Tanaka.
  • 2015-02-27 Fixed bug#11065 - Transitions based in DynamicFields Multi-Select does not work.
  • 2015-02-27 Make sure article data is escaped properly in timeline view.
  • 2015-02-25 Fixed bug#10820 - memory cache does not get updated.
  • 2015-02-23 Improved performance on Article Attachment read from Database.
  • 2015-02-20 Allow multiline chat feeds; reduced chat request polling frequency.
  • 2015-02-23 Improved automated scrolling of article table in TicketZoom, if a new active article is not completely visible in the article table.

#4.0.6 2015-02-24

  • 2015-02-18 Updated translations, thanks to all translators.
  • 2015-02-13 Fixed bug#11038 - Notification is not sent.
  • 2015-02-13 Added otrs.CheckCloudServices.pl script to help to diagnose cloud services connection problems.
  • 2015-02-09 Fixed bug#10905 - ArticleContent with Inline-Images are not shown completely.
  • 2015-02-09 Fixed bug for IE8 - Handle jQuery selectors correctly (Ticket#2014120242045831).
  • 2015-02-06 Fixed bug#10942 - Adressbook search does not permit to add contacts via click.
  • 2015-02-06 Fixed bug#11011 - OTRS does not honor customer change.
  • 2015-02-03 Fixed bug#10902 - Missing translations on login screen.
  • 2015-02-03 Fixed bug#11047 - Missing translation when updating password.
  • 2015-02-03 Fixed bug#11050 - Wrong sortation of Ticket Overview settings.
  • 2015-02-03 Fixed bug#10955 - Missing translations in Dashboard and TicketOverview settings.
  • 2015-01-29 Fixed bug#10968 - Dashlet: Filter Attributes with more then one CustomerID doesn't work.
  • 2015-01-28 Fixed bug#11033 - Wrong webservice update confirmation text.
  • 2015-01-28 Fixed bug#11023 - SQL error with "0 oracle" for article body in Ticket Search.
  • 2015-01-27 Fixed bug#11037 - TranstionAction smart thats should support instead of .
  • 2015-01-27 Added OTRS Business Solution:tm: dynamic fields removal on downgrade to OTRS Free.
  • 2015-01-27 Added DB consistency checks to the deployment check for the OTRS Business Solution:tm:.
  • 2015-01-27 Fixed bug#10198 - ORA-1795 occurrs, if a lot of tickets are selected at Column Filter in TicketOverviwSmall.
  • 2015-01-26 Fixed bug#11034 - generic interface invoker event delete and add bug.
  • 2015-01-24 Fixed bug#11018 - Internal Server Error, instead of warning.
  • 2015-01-24 Improved migration script to be tolerant on missing ProcessManagement Transition Actions.
  • 2015-01-22 Fixed bug#11021 - ProcessManagement: TransitionAction delete does not check if is used.
  • 2015-01-22 Fixed bug#11019 - ACLs for hiding Processes are not working anymore in 4.0.
  • 2015-01-20 Updated translations, thanks to all translators.
  • 2015-01-20 Message about opening external links from articles is now removable.
  • 2015-01-20 Removed buttons for System Registration if System Registration is disabled.
  • 2015-01-19 Fixed bug#10980 - InterfaceCustomer.pm has no translation.

#4.0.5 2015-01-20

  • 2015-01-14 Updated translations, thanks to all translators.
  • 2015-01-12 Fixed bug#10992 - "Delete Filter" unsets general navigation selection in overviews.
  • 2015-01-09 Fixed bug#9856 - gpg option 0xlong breaks decryption of emails.
  • 2015-01-09 Fixed bug#10492 - ORA-03113 Error after scheduler start.
  • 2015-01-08 Fixed bug#10884 - /etc/init.d/otrs running httpd is not detected on CentOS 7.

#4.0.4 2015-01-13

  • 2015-01-08 Updated translations, thanks to all translators.
  • 2015-01-06 Fixed bug#10967 - Error 500 instead of showing a finished process.
  • 2015-01-06 Fixed bug#10972 - AgentTicketProcess - Form not loading when RichText Editor is turned off.
  • 2015-01-05 Fixed bug#10895 - Dynamic Field shown information in customer interface is not consistent with agent interface.
  • 2015-01-05 Fixed bug#10898 - Reply to note does not select the origin note sender.
  • 2014-12-22 Fixed bug#10551 - Error: No Process configured! - Agent interface.
  • 2014-12-18 Added Invoker name requirement in Generic Interface Invoker constructor.
  • 2014-12-18 Fixed bug#10954 - Column title disappear in list for CustumerCompany.
  • 2014-12-18 Fixed bug#10934 - Error while splitting ticket.
  • 2014-12-18 Fixed bug#10945 - Invalid CustomerCompanys are not marked invalid in CIC.
  • 2014-12-18 Fixed bug#10802 - Ticket Count in Dashboard Widget with set Filter.
  • 2014-12-17 Fixed bug#10572 - ActivityDialogEntityID not working in ACLs from Process screens reducing States.
  • 2014-12-16 Fixed bug#10574 - DropDown "Crypt" is to large.
  • 2014-12-16 Fixed bug#10957 - Low "Max" attribute from Layout BuildSelection breaks execution.
  • 2014-12-15 Fixed bug#10941 - Process activity names not correctly displayed in process information widget.
  • 2014-12-12 Followup for bug#10724 - Sorting of DynamicField object types based on its Prio does not work.
  • 2014-12-12 Fixed bug#10948 - CloseParentAfterClosedChilds ACL does not work anymore.

#4.0.3 2014-12-16

  • 2014-12-11 Updated translations, thanks to all translators.
  • 2014-12-11 Fixed bug#10935 - "bin/otrs.ArticleStorageSwitch.pl" not working any more.
  • 2014-12-10 Fixed bug#10868 - Impossible to remove filter in dashboard-block when no tickets are found.
  • 2014-12-10 Fixed bug#10904 - Upon entering CIC, search only returns hits during the first search.
  • 2014-12-10 Fixed bug#10873 - Agent names sorted incorrectly in AgentTicketSearch.
  • 2014-12-10 Fixed bug#10944 - Multiple selection in Tree Selection also affects filtered elements.
  • 2014-12-09 Follow-up fix for bug#6284 - Problem with unicode characters when using FastCGI.
  • 2014-12-09 Fixed bug#10899 - SplitQuote in WYSIWYG editor creates unnecessary empty quote line when splitting quote at end of line.
  • 2014-12-08 Fixed bug#10830 - Textarea Limitation in Generic Agent.
  • 2014-12-08 Fixed bug#10914 - Migration issue to 4.0.1 (mssql).
  • 2014-12-08 Fixed bug#10920 - ProcessManagement: Deleting Activities from canvas does not update process layout.
  • 2014-12-08 Fixed bug#10801 - Editor is extremely slow with large articles.
  • 2014-12-05 Re-added possibility to have a custom RSS feed in Agent Dashboard.
  • 2014-12-05 Enhanced Permission Checks in GenericInterface Ticket Connector.
  • 2014-12-05 Fixed bug#10926 - Missing Apache2::Reload.pm.
  • 2014-12-05 Follow-up for bug#10613 - Fixed the problem with calling TicketGet() twice.
  • 2014-12-05 Fixed bug#10922 - There is no automatic wildcard search in AdminCustomerCompany by default.
  • 2014-12-05 Fixed bug#10929 - Twice rewrap body in CustomerTicketZoom.
  • 2014-12-05 Show only services assigned to the customer user in customer ticket search (configurable).
  • 2014-12-05 Fixed bug#10932 - JS error if no entry in queue list.
  • 2014-12-04 Fixed bug#10634 - ProcessManagement: Can not use an arbitrary email address as a CustomerUser.
  • 2014-12-04 Fixed bug#10901 - Database Update to 4.pl.
  • 2014-12-04 Removed incorrect notice about SQL query length. (#d0bd52b)
  • 2014-12-03 Improved the AdminRegistration frontend for systems without a running scheduler.
  • 2014-12-03 Improved stability of RegistrationUpdate handling.
  • 2014-12-02 Fixed bug#10917 - Wrong messages for password reset.
  • 2014-12-02 Fixed bug#10916 - Missing values AgentTicketEscalation / Localize function call does not work.
  • 2014-11-28 Fixed bug#10897 - PDFs don't open in browser.
  • 2014-11-28 Fixed bug#10839 - ACL cannot set possible TicketType in AgentTicketPhone and AgentTicketEmail.
  • 2014-11-28 Fixed bug#10776 - Medium and Large view don't indicate active filters.
  • 2014-11-28 Fixed bug#10808 - Set of pending time is not working at all in Frontend::Agent::Ticket::ViewNote.
  • 2014-11-28 Fixed bug#10843 - Adding Queue's with same name in AdminQueue leads to SQL error message.

#4.0.2 2014-12-02

  • 2014-11-27 Updated translations, thanks to all translators.
  • 2014-11-27 Fixed bug#10906 - SysConfig settings are mistakenly reset.
  • 2014-11-25 Added overview of data that is transferred to cloud.otrs.com. Only call BusinessPermissionCheck for registered systems.
  • 2014-11-24 Fixed bug#10892 - TicketActionsPerTicket open multiple popups at TicketOverview.
  • 2014-11-24 Fixed bug#10857 - JS added too often in AgentTicketOverviewSmall.
  • 2014-11-24 Fixed bug#10639 - Set of pending time/state not working properly (process management).
  • 2014-11-23 Fixed bug#10893 - Missing log name partitions in Service Center.

#4.0.1 2014-11-25

  • 2014-11-21 Added possibility to turn of SSL certificate validation.
  • 2014-11-20 Updated translations, thanks to all translators.
  • 2014-11-18 Fixed bug#10879 - GenericInterfae: TicketSearch operation does not take escalation parameters.
  • 2014-11-18 Fixed bug#10812 - SOAP Response is always in version SOAP 1.2.
  • 2014-11-18 Fixed bug#10083 - SMIME and Email address detection is case sensitive (for the right part)..
  • 2014-11-18 Fixed bug#10841 - ORA-00932 in DBUpdate-to-4.pl.
  • 2014-11-18 Fixed bug#10872 - Dynamic field regular expressions don't work.
  • 2014-11-18 Fixed bug#10712 - Incorrect utf8 in ZZZAuto.pm (via SysConfig).
  • 2014-11-18 Fixed bug#10826 - German - Translation Problem.
  • 2014-11-18 Fixed bug#10506 - Title mouse over text is truncated.
  • 2014-11-18 Fixed bug#10678 - Dates off by one on area diagram in dashboard widget.
  • 2014-11-18 Added new Swahili language translation, thanks to all translators.

#4.0.0.rc1 2014-11-18

  • 2014-10-30 Updated translation files, thanks to all translators.
  • 2014-11-12 Fixed bug#10866 - Wrong default article shown in AgentTicketZoom.
  • 2014-11-11 Fixed bug#7369 - LinkQoute fails for some characters in hash or parameter.
  • 2014-11-11 Fixed bug#8404 - Wrong sorting of responses dropdown in TicketZoom.
  • 2014-11-11 Fixed bug#8781 - 508 Compliance: In Ticket Overviews the title attribute of large view link is incorrect.
  • 2014-11-10 Fixed bug#10669 - Maxlength validation of textarea dynamic fields does not work correctly in IE.
  • 2014-11-10 Fixed bug#10471 - Missing translations for tooltips of TicketOverviewSmall columns.
  • 2014-11-10 Fixed bug#10850 - Double-quoted special characters in title of dynamic field sidebar output in TicketZoom.
  • 2014-11-07 Fixed bug#10856 - TicketHistoryGet() dynamic field values.
  • 2014-11-07 Fixed bug#10805 - Open tickets in 3 days show right function but wrong number.
  • 2014-11-04 Added the possibility to define a sleeptime to a lot of .pl scripts.
  • 2014-11-04 Fixed bug#10838 - Adding types with same name in AdminType leads to SQL error message.
  • 2014-11-03 Fixed bug#10799 - AgentTicketFreeText displays Service on top of queue.
  • 2014-11-03 Fixed bug#10842 - Customers missing when searching..
  • 2014-11-03 Fixed bug#10706 - dashboard settings are lost by different user login.
  • 2014-11-03 Fixed bug#10786 - TimeZoneUserBrowserAutoOffset not working with SSO.
  • 2014-11-03 Fixed bug#10613 - Tickets can be selected for bulk, even if locked.
  • 2014-10-31 Fixed bug#10577 - Service Center does not show MOD_PERL version on Ubuntu 14.04.
  • 2014-10-30 Fixed bug#10679 - Texts in notification tags loose their empty lines and spaces.

#4.0.0.beta5 2014-11-04

  • 2014-10-30 Updated translation files, thanks to all translators.
  • 2014-10-30 Fixed bug#10656 - Generated CSV file cannot display Chinese characters in MS Excel.
  • 2014-10-28 Added Excel export as an alternative to CSV export.
  • 2014-10-28 Added calendar specific weekday start options for date picker.
  • 2014-10-28 Fixed bug#8460 - Smart tag is display with HTML coding tags.
  • 2014-10-28 Added a small delay for opening the submenus of the main navigation when OpenMainMenuOnHover is enabled.
  • 2014-10-28 Reimplemented otrs.SetPermissions.pl. It is now much faster and has a --skip-article-dir option.
  • 2014-10-27 Updated SupportDataBundle email address.
  • 2014-10-27 Fixed bug#10587 - Find.pm "Can't cd to .." error in DynamicField subdirectories.
  • 2014-10-23 Fixed bug#10665 - Backup script should delete incomplete backups.
  • 2014-10-23 Added possibility to search for 'NotTicketFlags', thanks to Moritz Lenz.
  • 2014-10-23 Added the possibility to define a custom logo per skin. Fallback will be still AgentLogo.
  • 2014-10-22 Fixed bug#10828 - MyServices select misbehaves on empty values.
  • 2014-10-22 Fixed bug#10820 - memory cache does not get updated.
  • 2014-10-21 Improved IndexAccelerator SQL to use proper JOINs, thanks to Moritz Lenz.
  • 2014-10-20 Fixed bug#5252 - For pending- and escalation-notification only the standard calendar is used.
  • 2014-10-20 Fixed bug#10041 - Queue Based Calendars not shown only the standard calendar is used.
  • 2014-10-17 Fixed bug#10817 - generic agent ticket date filter 'year' one year has 365 instead of 356.
  • 2014-10-17 Fixed bug#10813 - GenericInterface event handler only listens to ticket events.
  • 2014-10-17 Fixed bug#10810 - Reference of uninitialized value at login.

#4.0.0.beta4 2014-10-21

  • 2014-10-16 Updated translations, thanks to all translators.
  • 2014-10-16 Fixed bug#10631 - Search attribute are unordered.
  • 2014-10-16 Added new screen for outgoing emails on a ticket that are not replies.
  • 2014-10-16 Follow-up fix for bug#10644. Make sure that params get passed to any modules used. Make tests more robust.
  • 2014-10-14 Added flat design skin for the customer interface.
  • 2014-10-14 Fixed bug#10728 - Removing watcher does not work on ticket merge.
  • 2014-10-14 Fixed bug#10750 - Strange tree view in complex tree of queues.
  • 2014-10-14 Fixed bug#10790 - Editing fields in Activity Dialogs not possible in IE8.
  • 2014-10-14 Fixed bug#10725 - Translation affects suggested article type.
  • 2014-10-14 Improved email address validity check to conform to RFC 5321, thanks to gitbensons.
  • 2014-10-14 Added cache benchmark script, thanks to ib.pl.
  • 2014-10-14 Fixed bug#10579 - Error with &-sign in an eMail address.
  • 2014-10-14 Fixed bug#10621 - Queues are false sorted in Ticket Zoom select box.
  • 2014-10-13 Changed default skin for CKEditor to bootstrapck, http://ckeditor.com/addon/bootstrapck.
  • 2014-10-07 Fixed support data collection hangs in some mod_perl environments.
  • 2014-10-07 Added the possibility to restrict customer self registration by email address whitelist or blacklist.
  • 2014-10-07 Fixed customer account creation message.
  • 2014-10-07 Added new dashboard module that shows the output of an external command, thanks to ib.pl.

#4.0.0.beta3 2014-10-07

  • 2014-09-29 Fixed bug#10588 - Search profile names with special characters break functionality.
  • 2014-09-26 Added functionality to search for the last change time of the ticket (TicketLastChangeTimeOlderMinutes, TicketLastChangeTimeNewerMinutes, TicketLastChangeTimeNewerDate, TicketLastChangeTimeOlderDate).
  • 2014-09-25 Readded AgentZoom.pm to fix compatibility problems of older systems.
  • 2014-09-23 Fixed bug#10759 - Migrate ProcessManagement EntityIDs can't use string error.
  • 2014-09-23 Fixed bug#10758 - isn't numeric in numeric eq (==) error on Article.pm.
  • 2014-09-22 Fixed bug#10749 - generic agent limitted by notifications for escalations.
  • 2014-09-22 Fixed bug#10460 - Namespace error in Internet Explorer Compatibility Mode.
  • 2014-09-22 Fixed bug#8290 - Browser Detection is skipped when using Single Sign On.
  • 2014-09-22 Fixed bug of new navigation sorting in IE8.

#4.0.0.beta2 2014-09-23

  • 2014-09-18 Added possibility to disable sysconfig import via configuration.
  • 2014-09-17 Fixed bug#10736 - Wrong update behavior for the proccess change time by the scheduler, when a time zone is used.
  • 2014-09-16 Updated translations, thanks to all translators.
  • 2014-09-15 Added dependency check for Perl module Time::Piece.
  • 2014-09-12 Fixed bug#10724 - Sorting of DynamicField object types based on its Prio does not work.
  • 2014-09-12 Added Apache MD5 as a new password hashing backend, thanks to Norihiro Tanaka.
  • 2014-09-12 Make KeepChildren in service lists configurable, thanks to Peter Krall.
  • 2014-09-12 Fixed bug#5189 - Queue name not updated in QueueView after rename for StaticDB.
  • 2014-09-12 Fixed bug#10718 - Typo in $HOME/Kernel/System/Ticket/Article.pm.
  • 2014-09-12 Fixed bug#10582 - Adding templates with same name in AdminTemplate leads to SQL error message.
  • 2014-09-10 Fixed bug#8008 - Session ID should not be visible in the address bar after logging in if cookies are used.
  • 2014-09-10 Fixed bug#10717 - Incomplete error message creating CryptObject.
  • 2014-09-09 Fixed bug#10715 - Wrong object name in CloseParentAfterClosedChilds.pm.
  • 2014-09-09 Fixed bug#10714 - Wrong Object call in TicketUpdate Operation.
  • 3024-09-09 Followup fix for bug#9418 - Incorrect decoding email subject and From token
  • 2014-09-04 Fixed bug#10708 - ProcessManagement: ActivityDialog Description short and long are not displaying.

#4.0.0.beta1 2014-09-09

  • 2014-09-03 Fixed bug#10208 - Added additional checks to see if something has changed and invalidates a spell check which had already been done, thanks to S7.
  • 2014-08-25 Added task type icon to activities, thanks to Nils Leideck.
  • 2014-08-29 Fixed bug#10128 - WorkingTime/DestinationTime roundtrip exposes calculation errors.
  • 2014-08-25 Updated CPAN module YAML to version 1.09.
  • 2014-08-25 Updated CPAN module URI to version 1.64.
  • 2014-08-25 Updated CPAN module Net::SSLGlue to version 1.053.
  • 2014-08-25 Updated CPAN module Net::IMAP::Simple to version 1.2205.
  • 2014-08-25 Updated CPAN module Net::HTTP to version 6.07.
  • 2014-08-25 Updated CPAN module Locale::Codes to version 3.31.
  • 2014-08-25 Updated CPAN module LWP::Protocol::https to version 6.06.
  • 2014-08-25 Updated CPAN module LWP to version 6.08.
  • 2014-08-25 Updated CPAN module Email::Valid to version 1.194.
  • 2014-08-25 Updated CPAN module CGI::Emulate::PSGI to version 0.18.
  • 2014-08-25 Updated CPAN module CGI::Fast to version 2.02.
  • 2014-08-25 Updated CPAN module CGI to version 4.03.
  • 2014-08-18 Added Attachment Name option in ticket search screens.
  • 2014-08-18 Added ProcessManagement Dashboard widget (for valid running process tickets).
  • 2014-08-18 Fixed bug#10682 - Customers are able to search in non customer articles.
  • 2014-08-15 Moved Scheduler backend files from Kernel/Scheduler to Kernel/System/Scheduler.
  • 2014-08-07 Removed possibility to start scheduler from GUI.
  • 2014-08-07 Added possibility to use Date and Date/Time dynamic fields as restrictions in statistics.
  • 2014-08-07 Removed AgentZoom.pm.
  • 2014-08-04 Removed CacheInternal.pm. Caching is now done with the global Cache object stored in the ObjectManager, which also does in-memory caching.
  • 2014-07-25 Added possibility to use process ticket information as dynamic values for transition actions.
  • 2014-07-25 Added new Process Management transition action to create a new ticket.
  • 2014-07-25 Added possibility to enroll existing tickets into a process.
  • 2014-07-25 Added new Process Management transition debugging options.
  • 2014-07-25 Re-enabled update feature during process import.
  • 2014-07-25 Changed ProcessManagement EntityIDs to random strings.
  • 2014-07-24 Fixed bug#8244 - QueueView hides queues that do not have at least one unlocked ticket.
  • 2014-07-22 Fixed bug#10644 - Module parameters in GenericAgent are copied to ticket parameters
  • 2017-07-21 Changed Action based Ticket ACLs format from a hash form to an array form just like the other ACLs, including possibility to define Action based Ticket ACLs in the PossibleNot and PossibleAdd sections.
  • 2017-07-21 Added new Ticket ACL debugging options.
  • 2014-07-21 Added [Not], [NotRegExp] and [Notregexp] modifiers for all Ticket ACL sections.
  • 2014-07-21 Added possibility to combine different Ticket ACLs with Possible, PossibleAdd and PossibleNot sections.
  • 2014-07-21 Added PossibleAdd section to Ticket ACls.
  • 2014-07-21 Added "My Services" feature including: "Status View", "Tickets in My Services" filter for ticket based dashboard dashlets and more notification options under agent preferences.
  • 2014-07-21 Added DTL -> TT migration script for templates.
  • 2014-07-18 Changed customer user item to font awesome, thanks to Nils Leideck.
  • 2014-07-16 Added Generic Interface Transport HTTP REST
  • 2014-07-14 Added possibility to reply directly to internal and external notes.
  • 2014-07-10 Fixed bug#10623 - Ticket owner is not shown regardless what is configured, thanks to Renee Bäcker.
  • 2014-07-10 Changed default settings to use a quick connect string instead of SID to connect to an oracle database, because SID is not working with an Oracle RAC cluster.
  • 2014-07-10 Changed default settings of oracles NLS_LANG variable from UTF8 to AL32UTF8 to fix problems with 4 byte unicode character.
  • 2014-07-08 Linked tickets of a specific type (e.g. merged) can now be hidden via SysConfig option.
  • 2014-07-08 Added: Customizable main navigation bar item sorting on a per-user basis with drag & drop.
  • 2014-07-07 Fixed bug#7531 - Queue and Service delimiter '::' should be replaced in the output by ': :' to allow browsers a line break.
  • 2014-06-30 Fixed bug#10581 - wrong underline color in ivory slim menu module links..
  • 2014-06-26 Fixed bug#10396 - OTRS, MySQL, utf8 charset and non-BMP characters problem(thanks to ib.pl).
  • 2014-06-23 Fixed bug#10522 - HTTP 500 error when uploading attachments to ticket on Windows.
  • 2014-06-23 Added edit and delete icon fonts to process management canvas elements, thanks to Nils Leideck.
  • 2014-06-10 Fixed bug#10549 - SelectAllCheckboxes doesn't work as expected.
  • 2014-05-19 Fixed bug#10519 - Opening and closing popups in ProcessManagement leads to performance issues.
  • 2014-05-19 Updated jsPlumb, Farahey and label spacer code.
  • 2014-05-16 Added: unlock ticket if owner is away, thanks to Moritz Lenz.
  • 2014-05-16 Added merging of dynamic fields on ticket merge, thanks to Moritz Lenz.
  • 2014-05-16 Detect cookie capability before login, thanks to Moritz Lenz.
  • 2014-05-16 Added support for HTTP basic auth in WebUserAgent, thanks to Renée Bäcker.
  • 2014-05-15 Added per user limit for agent and customer sessions.
  • 2014-05-06 Customer online list now links to the CIC.
  • 2014-04-16 Speedup TicketACLs by gather only the needed data from the DB based in the ACLs requirements, thanks to Moritz Lenz @ noris networks.
  • 2014-04-15 Added foreign db param to the customer user map.
  • 2014-04-04 Fixed bug#10371 - Missing Note and NoteMandatory options for AgentTicketMove.
  • 2014-04-01 Fixed bug#10320 - PostMaster Filter // possibility to Set more Email Headers.
  • 2014-03-24 Fixed bug#10400 - AgentTicketProccess will not use error messages of dynamic field drivers.
  • 2014-03-20 Fixed bug#10141 - invalid agents can't be selected in search form.
  • 2014-03-20 Fixed bug#10208 - NeedSpellCheck does not work.
  • 2014-03-20 Fixed bug#10385 - Wrong Queue ID for Errors and FormUpdate in AgentTicketActionCommon.
  • 2014-03-13 Fixed bug#4224 - Unused variable $From, thanks to Bernhard Schmalhofer.
  • 2014-03-13 Fixed bug#5114 - No Rich Text Editor on Notification (Event).
  • 2014-03-07 Added possibility to display tickets with thousands of articles, thanks to Moritz Lenz @ noris network. GUI improvements pending.
  • 2014-03-04 Fixed bug#8903 - Forward Email - not inline attachments with Content-ID.
  • 2014-03-04 Added a new central ObjectManager to simplify singleton object creation and usage. Thanks a lot to Moritz Lenz @ noris network.
  • 2014-03-04 Fixed bug#10244 - No mouseover popup for fields in ActivityDialogs.
  • 2014-02-24 Updated CPAN module parent to version 0.228.
  • 2014-02-24 Updated CPAN module YAML to version 0.90.
  • 2014-02-24 Updated CPAN module XML::TreePP to version 0.42.
  • 2014-02-24 Updated CPAN module Net::SSLGlue to version 1.052.
  • 2014-02-24 Updated CPAN module Net::IMAP::Simple to version 1.2204.
  • 2014-02-24 Updated CPAN module Mozilla::CA to version 20130114.
  • 2014-02-24 Updated CPAN module MailTools to version 2.13.
  • 2014-02-24 Updated CPAN module MIME::Tools to version 5.505.
  • 2014-02-24 Updated CPAN module Locale::Codes to version 3.29.
  • 2014-02-24 Updated CPAN module JavaScript::Minifier to version 1.11.
  • 2014-02-24 Updated CPAN module JSON::PP to version 2.27203.
  • 2014-02-24 Updated CPAN module JSON to version 2.90.
  • 2014-02-24 Updated CPAN module Email::Valid to version 1.192.
  • 2014-02-24 Updated CPAN module Crypt::PasswdMD5 to version 1.40.
  • 2014-02-24 Updated CPAN module CGI to version 3.65.
  • 2014-02-24 Updated CPAN module SOAP::Lite to version 1.11.
  • 2014-02-24 Updated CPAN module XML::Parser::Lite to version 0.719.
  • 2014-02-24 Removed CPAN module Apache2::Reload from Kernel/cpan-lib/ because this module is included in mod_perl 2.0.5 and later.
  • 2014-02-24 Fixed bug#10295 - DateInFuture / DateNotInFuture validation.
  • 2014-02-21 Added new options to check dynamic fields of type text on patterns relating to error messages (translated), if they do not match.
  • 2014-02-21 Added new options to restrict dynamic fields of type date/datetime on future or past dates.
  • 2014-02-20 Fixed bug#10093 - Dyn Field not used in auto-reply subject
  • 2014-02-18 Fixed bug#10258 - yellow color for UnreadArticles.
  • 2014-02-18 Re-implemented Process Management ProcessImport().
  • 2014-02-13 Added browser check for IE10 in compatibility mode.
  • 2014-02-03 Improved DynamicFields history entries and events to also include the previous value, thanks to Dietmar Berg!
  • 2014-02-03 Follow-up for bug#6802 - Consider window resize properly.
  • 2014-02-03 Fixed bug#10177 - Missing sources in tarball.
  • 2014-02-03 Fixed bug#9616 - Too long activities and transitions are not displayed correctly.
  • 2014-02-03 Fixed bug#7440 - Ticket overviews don't show column headers for priority and unread articles in small mode.
  • 2014-02-03 Added process management canvas label spacer to avoid overlapping transition labels.
  • 2014-01-31 Fixed bug#6802 - Navigation broken if many modules installed.
  • 2014-01-31 Fixed bug#4512 - HTMLUtils ToAscii forces line breake on fixed line-length 78.
  • 2014-01-31 Fixed bug#6671 - GenericAgent - Ticket-Action should be renamed to Ticket-Attribute.
  • 2014-01-31 Fixed bug#6742 - Move mask in new window: Note is not required.
  • 2014-01-27 Use Template::Toolkit for template rendering instead of DTL. Upgrading instructions for Perl code will follow in the developer manual.
  • 2014-01-24 Removed json2.js, it is no longer needed because all supported browser have built-in json support now (see bug#10079).
  • 2014-01-10 Fixed bug#10145 - %A is not correctly substituted in Language::Time().
  • 2014-01-10 Make it possible to pass HTTP headers to WebUserAgent, thanks to Renée Bäcker.
  • 2014-01-10 Added functionality to unlock just one single ticket in otrs.UnlockTickets.pl, thanks to Martin Gross @ rtt.ag.
  • 2013-12-16 Improved mail address parsing speed, thanks to Moritz Lenz!
  • 2013-12-13 Fixed bug#10090 - Problems with special characters in Kernel/System/WebUserAgent.pm.
  • 2013-12-12 Added additional information to install commands for different distributions (see perl bin/otrs.CheckModules.pl -h) for more information.

#3.3.9 2014-09-09

  • 2014-11-03 Fixed bug#10845 - No date search if TimeInputFormat is Input.
  • 2014-10-14 Fixed bug#8535 - Only first 1000 Tickets are shown in CustomerInterface.
  • 2014-10-14 Fixed bug#10729 - Dynamic Fields are shown incorrect at Ticket Overview, thanks to S7.
  • 2014-09-12 Fixed bug#10710 - Adding agent with username that has already existed in AdminUser leads to SQL error message, thanks to S7.
  • 2014-09-12 Fixed bug#10703 - Fulltext field is not added by default if there are not default fields in Ticket search, thanks to S7.
  • 2014-08-29 Fixed bug#10697 - Column name in CSV report of stats is lowercase.
  • 2014-08-29 Fixed bug#10652 - Process tickets without any articles create empty lines in AgentTicketSearch CSV result file.
  • 2014-08-29 Fixed bug#10607 - SQL Box can change the database.
  • 2014-08-28 Fixed bug#10700 - Bugfix: TimeUnits not written if E-Mail is sent via BulkAction.
  • 2014-08-28 Fixed bug#10699 - Cannot add new customer (company).
  • 2014-08-21 Fixed bug#10497 - CustomerUser secondary database access opens multitude of database connections.
  • 2014-08-08 Fixed bug#9756 - Owner will be set after QueueMove screen AND undo.
  • 2014-08-08 Fixed bug#10606 - Dynamic fields in dashboard overview are empty.
  • 2014-08-07 Updated Danish translation, thanks to Lars Jørgensen.
  • 2014-08-01 Fixed bug#10670 - It is possible to start the scheduler more than once.
  • 2014-07-29 Fixed bug#10598 - Field tags not parsed properly in auto response subject.
  • 2014-07-29 Fixed bug#10658 - Issue with multiple customer company backends.
  • 2014-07-29 Fixed bug#10622 - eMail address only with uppercases - wrong display.
  • 2014-07-29 Fixed bug#10596 - Manual Generic Agent Run doesn't show archived tickets as affected.
  • 2014-07-29 Fixed bug#10601 - ExternalTicketNumberRecognition produces errors in log file.
  • 2014-07-17 Fixed bug#10612 - Wrong Time in DashboardField "Changed", thanks to S7.
  • 2014-07-10 Fixed bug#10595 - Standard Replies are false sorted in Ticket Zoom select box.
  • 2014-07-07 Fixed bug#10534 - Wildcard hacking the customer information center, thanks to S7.
  • 2014-07-03 Fixed bug#10586 - In Customer Portal no attachments are shown.
  • 2014-06-30 Fixed bug#6601 - Changing search options changes order of fields, thanks to S7.
  • 2014-06-23 Fixed bug#10246 - ProcessManagement: ConditionLinking OR in a Transition doesn't work.
  • 2014-06-23 Fixed bug#10559 - "Previous Owner" don't use the FirstnameLastnameOrder configuration.
  • 2014-06-23 Fixed bug#10532 - PostMasterMailbox.pl hangs parsing mails.
  • 2014-06-23 Fixed bug#10578 - Service selection in GA Ticket Action allows multi select.

#3.3.8 2014-06-24

  • 2014-06-16 Fixed bug#10524 - Internal Dynamic Fields in Activity Dialog.
  • 2014-06-16 Updated Brazilian Portugese translation, thanks to Murilo Moreira de Oliveira.
  • 2014-06-13 Fixed bug#10508 - (Agent|Customer)TicketProcess javascript errors when uploading attachments/having server errors.
  • 2014-06-10 Fixed bug#10521 - OutputFilterText AutoLink CVE.
  • 2014-06-03 Fixed bug#10430 - backup.pl doesn't work with PostgreSQL unix sockets.
  • 2014-06-03 Fixed bug#5012 - Merging a watched ticket into another should "transfer" the Watch status to the final ticket, thanks to Michiel Beijen!
  • 2014-06-02 Fixed bug#10544 - Upgrade to OTRS 3.3.7 breaks connection to external customer user tables.
  • 2014-05-28 Fixed bug#10535 - ACLListGet() produces DB warning message.
  • 2014-05-28 Fixed bug#10163 - subject shows only 30 characters, thanks to S7designcreative.
  • 2014-05-28 Updated Latin Serbian translation, thanks to S7designcreative.
  • 2014-05-28 Updated Cyrillic Serbian translation, thanks to S7designcreative.
  • 2014-05-16 Fixed bug#10427 - Bulk action locks tickets - cancel keeps them locked.
  • 2014-05-15 Fixed bug#10513 - Some SupportData Plugin Identifiers ends with ::.
  • 2014-05-14 Updated Latin Serbian translation, thanks to S7designcreative.
  • 2014-05-12 Fixed bug#8494 - Possibility to split quotes in rich text editor.
  • 2014-05-09 Fixed bug#10491 - CIC not always accessible via TicketZoom.
  • 2014-05-09 Updated Swedish translation, thanks to Peter Krantz.

#3.3.7 2014-05-13

  • 2014-05-08 Fixed bug#10475 - otrs.RebuildFulltextIndex.pl - multiple output lines.
  • 2014-05-07 Updated Japanese translation, thanks to Toshihiro Takehara.
  • 2014-05-07 Updated Swedish translation, thanks to Peter Krantz.
  • 2014-05-02 Fixed bug#9350 - Initial notes by ticket split not visible it the ticket zoom.
  • 2014-05-02 Fixed bug#10501 - Support-Data Swap plugin reports KB instead of MB.
  • 2014-05-02 Fixed bug#10458 - Can't use system registration with some OTRS-IDs.
  • 2014-04-29 Fixed bug#10470 - Need FormID! error when embedding image when creating a Process Ticket.
  • 2014-04-28 Fixed bug#9876 - CaseSensitive option wrong in CustomerCompany.
  • 2014-04-17 Removed OTRS Scheduler Service startup files in favor of Watchdog mode via cron jobs.
  • 2014-04-17 Fixed bug#10468 - Wrong regexp in Kernel/System/HTMLUtils.pm line 171.
  • 2014-04-17 Fixed bug#10441 - Eventbased notification - infinite loop.
  • 2014-04-17 Fixed bug#10428 - Event Notification ArticleSend Loop.
  • 2014-04-17 Fixed bug#10462 - Translation of static statistic widgets (Dashboard).
  • 2014-04-16 Added OTRS Scheduler Watchdog mode.
  • 2014-04-17 Fixed bug#10469 - Adding Links in AgentLinkObject not possible if no search term was selected.
  • 2014-04-16 Fixed bug#10464 - Closing link delete screen in AgentTicketPhone reloads page for temporary links.
  • 2014-04-16 Fixed bug#10461 - Link to CustomerTicketProcess in Customer interface displayed even though no process is available..
  • 2014-04-16 Fixed bug#8253 - Missing hover texts for actions in German translation of AgentTicketZoom.
  • 2014-04-15 Fixed bug#10442 - Translation of states in statistic widgets (Dashboard).
  • 2014-04-11 Fixed bug#10395 - E-mail header parsing bug.
  • 2014-04-11 Fixed bug#10394 - rfc822 attachments name creating bug and validation enhancement.
  • 2014-04-11 Fixed bug#10449 - Safer commands to upgrade OTRS using PostgreSQL.
  • 2014-04-10 Fixed bug#10402 - Transition or Transition Action popup a login page.
  • 2014-04-10 Fixed bug#10446 - otrs.PostMasterMailbox.pl Unknown encoding '3DISO-8859-2?=' at /usr/local/otrs/Kernel/System/Encode.pm line 367.
  • 2014-04-10 Fixed bug#9592 - Ticket history overflows for dynamic field.
  • 2014-04-10 Fixed bug#8207 - Wrong encoding in graphs.
  • 2014-04-10 Fixed bug#10416 - Customer selection is not translated.
  • 2014-04-10 Fixed bug#9098 - The system still consider the customer_ids, even after field is empty on table customer_user.
  • 2014-04-09 Fixed bug#10202 - Process Modules, Dynamic Fields, and ACLs with AJAX update.
  • 2014-04-08 Fixed bug#10432 - ACLs not working correctly in CustomerTicketZoom (Message Followup).
  • 2014-04-04 Fixed bug#10436 - Error message in syslog about ACL then there is no ACL defined.
  • 2014-04-04 Fixed bug#10438 - Strange sorting of columns in Ticket Dashboard widgets.
  • 2014-04-04 Fixed bug#10425 - Customer Information in AgentTicketZoom.
  • 2014-04-03 Followup for bug#10340 - Dynamic field not visible in queue view screen (AgentTicketOverviewSmall.dtl).
  • 2014-04-03 Fixed bug#10406 - Ticket Templates Type "Create" will be not translated.
  • 2014-04-03 Fixed bug#10378 - SessionID created with generic interface wont work using it as Agent.
  • 2014-04-01 Fixed bug#10399 - Columns Settings lost after search.
  • 2014-04-01 Fixed bug#10431 - Fallback configuration for scheduler log is wrong.
  • 2014-04-01 Fixed bug#10426 - Scheduler RegistrationUpdate task dies with PostgreSQL DB.
  • 2014-03-31 Fixed bug#10362 - .procmailrc is reset with wrong permissions on otrs.SetPermisssion.pl execution.
  • 2014-03-30 Fixed bug#10350 - Events Ticket Calender: In case TicketCalendarStartTime=TicketCalendarEndTime, displayed ticket event time frame always 2 hours.
  • 2014-03-28 Enhanced DiskSpacePatitions SupportDataCollector plugin to deal correctly with multiple partitions with the same name.
  • 2014-03-27 Followup for bug#10130 - Events Ticket Calendar not working.

#3.3.6 2014-04-01

  • 2014-03-27 Fixed bug#10412 - customer.pl: Use of uninitialized value $Param{"Title"}.
  • 2014-03-27 Fixed bug#10413 - vertical scroll not shown in search screen.
  • 2014-03-27 Updated French translation, thanks to Guillaume Houdmon..
  • 2014-03-25 Extended the OTRS system registration to optionally also send the support assessment data along with the system registration data. Support assessment data is improved and extended and can be accessed in the new Service Center module of the admin area.
  • 2014-03-25 Fixed bug#10405 - When using the search feature of the tree selection overlay, one is not able to expand subtrees of matching entries.
  • 2014-03-24 Fixed bug#10340 - Dynamic field not visible in queue view screen (AgentTicketOverviewSmall.dtl).
  • 2014-03-24 Fixed bug#10397 - DynamicField configuration in SysConfig 'DefaultOverviewColumns' causes JS error.
  • 2014-03-21 Fixed bug#10368 - Ticket title isn't shown.
  • 2014-03-21 Updated Japanese translation, thanks to Toshihiro Takehara..
  • 2014-03-21 Fixed bug#10381 - AgentTicket*View has invalid SortBy options.
  • 2014-03-21 Fixed bug#10383 - Missing 'DefaultColumns' SysConfig for AgentTicketSearch view.
  • 2014-03-21 Fixed bug#10384 - out-of-office information not displayed in Ticket Zoom.
  • 2014-03-20 Fixed bug#10379 - ACL Not Working.
  • 2014-03-20 Fixed bug#10369 - Ticket::Frontend::Quote does not work with RichText Editor.
  • 2014-03-20 Improved handling of cachekeys in Stats.pm to prevent cacheing problems in the dashboard stats.
  • 2014-03-18 Fixed bug#10334 - Deleting the attachment deletes the recepients too.
  • 2014-03-18 Fixed bug#10374 - OTRS does not protect against clickjacking.
  • 2014-03-15 Fixed bug#10364 - Inline images displayed as attachment in SMIME and PGP signed messages.
  • 2014-03-14 Fixed bug#10251 - SMIME signing fail on mails with attachements.
  • 2014-03-14 Fixed bug#10277 - Statistics per agent also shows invalid agents.
  • 2014-03-14 Fixed bug#10318 - Dynamic Field: Multi Select does not allow empty values.
  • 2014-03-14 Fixed bug#10365 - Custom State types not working with "otrs.PendingJobs.pl" any more.
  • 2014-03-14 Fixed bug#10349 - System Email notification external not highlighted correctly.
  • 2014-03-13 Fixed bug#10361 - Incorrect handling of special characters in DynamicFields.
  • 2014-03-11 Fixed bug#10324 - Customer user field still marked as empty even after providing data.
  • 2014-03-11 Fixed bug#10019 - Tickets via "In line action bar" cannot be moved.
  • 2014-03-10 Fixed bug#10283 - MouseOver on the Transitions does not show transition actions.
  • 2014-03-10 Fixed bug#10241 - ACL-Editor Bug..
  • 2014-03-10 Fixed bug#10338 - Empty Content-ID causes strange result -> HTML-tags are "corrupted".
  • 2014-03-07 Fixed bug#9951 - Line breaks at the end of salutation templates are not saved.
  • 2014-03-07 Fixed bug#10275 - Problem with encoding in attachment.
  • 2014-03-07 Fixed bug#10085 - Postmaster incorrectly decodes headers, causes garbage in the database.
  • 2014-03-06 Fixed bug#10336 - Problem with symlinked theme directories.
  • 2014-03-06 Fixed bug#10328 - Error in AdminPostMasterFilter if the name of DynamicField changed.
  • 2014-03-04 Fixed bug#10264 - Description (espacially article description) in processes are shown on improper place.
  • 2014-03-03 Fixed bug#10240 - Restricting process list by ACLs is only working with UserID.
  • 2014-03-03 Fixed bug#10299 - "Ouf of Office" shows inactive agents.
  • 2014-03-03 Fixed bug#10321 - Applying Filters to tickets in Status View or Queue View will log out session..
  • 2014-03-03 Fixed bug#9600 - When a ticket is deleted by generic agent job, No such TicketID error.
  • 2014-02-28 Fixed bug#9675 - No use Ticket::Hook in AgentLinkObject.
  • 2014-02-28 Updated Japanese translation, thanks to Norihiro Tanaka!
  • 2014-02-27 Fixed bug#10300 - Special character in customer id cuts off string..
  • 2014-02-27 Fixed bug#10309 - mails with an empty return-path header must not trigger auto responses in OTRS.
  • 2014-02-21 Fixed bug#10245 - Use of uninitialized value $Param{"Value2"} in string.
  • 2014-02-21 Fixed bug#10182 - Customer email suddenly treated by OTRS as 'email-internal'.
  • 2014-02-21 Fixed bug#10285 - No use Ticket::Hook in CustomerTicketZoom.
  • 2014-02-21 Fixed bug#9787 - Queue field doesn't appear in ProcessMgmt.
  • 2014-02-21 Fixed bug#10222 - Customer search during ticket creation - OTRS shows details also if no customer match the search.
  • 2014-02-20 Fixed bug#10259 - GenericInterface: mapping key can't map from / to 0.

#3.3.5 2014-02-25

  • 2014-02-20 Improved HTML filter.
  • 2014-02-19 Followup fix for bug#10116 - Random ordering of columns in "Small" ticket lists.
  • 2014-02-17 Updated Japanese translation, thanks to Norihiro Tanaka!
  • 2014-02-17 Updated Brazilian Portugese translation, thanks to Murilo Moreira de Oliveira!
  • 2014-02-17 Updated Polish translation, thanks to Wojciech Myrda.
  • 2014-02-13 Added feature to download report data shown in dashboard stats as CSV and PDF.
  • 2014-02-13 Fixed bug#6323 - Graph/Chart generation selects slice/background color identical to text color.
  • 2014-02-13 Fixed bug#10248 - OTRS Portal - Overview of registered systems.
  • 2014-02-13 Followup for bug#9011 - New value after value mapping can't be 0.
  • 2014-02-13 Fixed bug#9673 - CustomerTicketMessage does not show loading icon for dynamic fields.
  • 2014-02-13 Fixed bug#10249 - Restore.pl bugs on Postgresql restore failed on DB.
  • 2014-02-13 Fixed bug#7818 - Menu simplification is not working for item "responsible".
  • 2014-02-11 Added new option "bin/otrs.LoaderCache.pl -o generate" to generate the loader cache for all frontend modules. This can be useful in cluster setups.
  • 2014-02-07 Fixed bug#10214 - Value "0" for DynamicsFields prevents TicketCreation.
  • 2014-02-07 Fixed bug#10201 - Wrong column sort order in ticketoverview widget.
  • 2014-02-07 Fixed bug#10195 - Folluw up notification shows old prio after prio change.
  • 2014-02-07 Fixed bug#9303 - Body of new e-mail/phone ticket not inserting when creating new ticket from customer creation.
  • 2014-02-07 Fixed bug#10194 - CustomerTicketMessage parsing feild Dest in URI.
  • 2014-02-06 Fixed bug#9970 - Problem with DBUpgrade-to-3.3.pl on Oracle databases.
  • 2014-02-04 Follow-up fix for bug#10110 - Stats list may show too few or too many stats.
  • 2014-02-04 Fixed bug#10220 - Invalid Statistics not displayed in overview.
  • 2014-02-04 Fixed bug#10218 - Header X-UA-Compatible in HeaderSmall.tt/HeaderSmall.dtl not set.
  • 2014-01-31 Fixed bug#10212 - My tickets & Company tickets in 3.3.4.
  • 2014-01-31 Fixed bug#10211 - Dashbord: Widget DefaultColumns is not working.
  • 2014-01-31 Fixed bug#10163 - subject shows only 30 characters.
  • 2014-01-31 Fixed bug#10193 - Expired cookie bug in customer interface..
  • 2014-01-31 Fixed bug#8729 - Oracle ignores NLS_DATE_FORMAT set in environment.
  • 2014-01-31 Fixed bug#10207 - DynamicField Search-Function in CustomerFrontend is not working.
  • 2014-01-31 Fixed bug#8729 - Oracle ignores NLS_DATE_FORMAT set in environment.
  • 2014-01-30 Fixed bug#9868 - Queues in popup box are not sorted by alphabetical order.
  • 2014-01-30 Fixed bug#9678 - Locked tickets don't unlock when customer closes ticket.
  • 2014-01-30 Fixed bug#8656 - Clicking the cancel button in the Add Web services screen results in an error no matter what data was filled in.
  • 2014-01-30 Fixed bug#10209 - When opening tree selection dialog, the search field should get the focus.
  • 2014-01-28 Fixed bug#10205 - GenericInterface: Mandatory TimeUnits can't be 0.
  • 2014-01-28 Fixed bug#10196 - Ticket merge action does not notify the owner of the existing ticket.
  • 2014-01-28 Fixed bug#10130 - Events Ticket Calendar not working.
  • 2014-01-28 Fixed bug#9692 - On PhoneOutbound articles, the FROM field shows Customer ID instead Agent ID.
  • 2014-01-28 Fixed bug#10147 - Cache may remain incorrectly in SearchProfile.
  • 2014-01-24 Fixed bug#10189 - ProcessManagement: Use article subject if no ticket title is set.
  • 2014-01-24 Fixed bug#9654 - TicketUpdate operation doesn't work when authenticated as a customer.
  • 2014-01-24 Fixed bug#10137 - Generic interface TicketCreate operation doesn't work when authenticated as a customer.
  • 2014-01-24 Fixed bug#10176 - available columns selection in search result view is not scrollable.
  • 2014-01-24 Fixed bug#10120 - Management Dashboard: page reload erases stat graph settings.
  • 2014-01-24 Fixed bug#9276 - Auto-reply to ticket entered via Web interface is sent with all lines concatenated to one
  • 2014-01-24 Fixed bug#10179 - No LinkOption in CustomerNavigationBar.dtl.
  • 2014-01-24 Fixed bug#10178 - Stat Permissions.
  • 2014-01-24 Fixed bug#10188 - Inconsistency in graphical ACL editor.
  • 2014-01-23 Fixed bug#10155 - backup.pl doesn't compress database dump on non-MySQL-dumps.
  • 2014-01-20 Fixed bug#10106 - Sending Articles with ArticleSend() ignores ReplyTo.

#3.3.4 2014-01-28

  • 2014-01-20 Fixed bug#10172 - Can't create process tickets with disabled richtext.
  • 2014-01-17 Fixed bug#10121 - QQMails break in OTRS.
  • 2014-01-17 Fixed bug#10153 - Error shown in SysConfig when Setting PendingDiffTime to 30 Days.
  • 2014-01-17 Fixed bug#10161 - Edit Stats - 500 internal Server Error.
  • 2014-01-17 Fixed bug#10167 - Non-deterministic hash key construction in Stats.pm.
  • 2014-01-14 Fixed bug#10158 - Missing quoting in State::StateGetStatesByType().
  • 2014-01-14 Fixed bug#10048 - RPM upgrade breaks permissions on config files.
  • 2014-01-14 Fixed bug#8969 - FAQ module Language files installation fails (Kernel/Language permissions).
  • 2014-01-10 Updated traditional Chinese translation.
  • 2014-01-10 Updated Brazilian Portugese translation, thanks to Murilo Moreira de Oliveira!
  • 2014-01-10 Fixed bug#10145 - %A is not correctly substituted in Language::Time().
  • 2014-01-10 Fixed bug#10079 - Cannot operate OTRS on IE7 because of JavaScript error.
  • 2014-01-10 Fixed bug#10113 - Management dashboard setting doesn't show up when agent only has RO on stats.
  • 2014-01-10 Fixed bug#10088 - Error messages on recieving mailer daemons.
  • 2014-01-10 Fixed bug#10011 - Management Dashboard: X-Axis element labels may overlap.
  • 2014-01-09 Fixed bug#10012 - Management Dashboard: strings not translatable.
  • 2014-01-07 Fixed bug#10140 - Unable to search using before/after in Date Dynamic Fields.
  • 2014-01-06 Fixed bug#10008 - Customer user is automatically added to Cc at response for email-internal in AgentTicketCompose.
  • 2014-01-06 Added Hebrew translation file, thanks to Amir Elion!
  • 2014-01-03 Fixed bug#9978 - Activity Dialog for Customer shows "No Process configured!".
  • 2014-01-03 Fixed bug#10134 - Missing information on icon actions for SMIME certificates and keys.
  • 2014-01-02 Fixed bug#10116 - Random ordering of columns in "Small" ticket lists.
  • 2013-12-23 Fixed bug#10094 - Former FAO OTRSACLExtensions not available in the ACL Editor.
  • 2013-12-20 Fixed bug#10099 - Missing challenge token checks on customer interface.
  • 2013-12-18 Fixed bug#10110 - Stats list may show too few or too many stats.
  • 2013-12-17 Fixed bug#10103 - ArticleTypeID is always undef in AgentTicketCompose
  • 2013-12-16 Fixed bug#10080 - Bad group check in otrs-scheduler-linux.
  • 2013-12-16 Fixed bug#10097 - $Param{NextState} is always undef in AgentTicketCompose.
  • 2013-12-16 Updated Russian translation, thanks to Yuriy Kolesnikov.
  • 2013-12-13 Fixed bug#10074 - Error if no queue matched in DashboardEventsTicketCalendar.
  • 2013-12-12 Fixed bug#965 - Special character in customer id breaks Open Tickets in AgentTicketZoom.
  • 2013-12-12 Added functionality to disable access to tickets of other customers with the same customer company in customer interface.
  • 2013-12-12 Fixed bug#9702 - Wrong article type with external ticketnumber recognition i.c.w. follow-up reject option.
  • 2013-12-11 Fixed bug#9723 - TicketAccountedTime stat does not run on Oracle with many tickets
  • 2013-12-09 Fixed bug#10078 - Installer: error log after creating mysql database.
  • 2013-12-09 Fixed bug#10056 - Installer fails when special characters in database user's password.
  • 2013-12-09 Fixed bug#10077 - regular expressions in postmaster filter return 1 if no regex match.
  • 2013-12-09 Updated Swedish translation, thanks to Andreas Berger.
  • 2013-12-09 Fixed bug#10075 - Stats widgets permission group is hardcoded to "stats"
  • 2013-12-09 Updated Russian translation, thanks to Andrey N. Burdin.
  • 2013-12-06 Fixed bug#10070 - Wrong error message if Transition contains no transition actions.
  • 2013-12-06 Fixed bug#10058 - Owner and Responsible are mandatory if enabled.
  • 2013-12-06 Fixed bug#7792 - Ticket-Action "Change Queue" is hardcoded and should be called "Queue" only.
  • 2013-12-06 Fixed bug#9109 - Printing ticket does not show the full subject line.
  • 2013-12-06 Fixed bug#10064 - Translated fields loose sorting in Activity Dialog admin screen.
  • 2013-12-06 Fixed bug#10066 - Required field isn't marked in AgentTicketCustomer.
  • 2013-12-05 Fixed bug#10059 - Service selection unavailable if customer selection is possible.
  • 2013-12-05 Fixed bug#10062 - Text label indent for locale RU - AgentÒicketViewCompose
  • 2013-12-05 Fixed bug#10044 - PendingDiffTime removes 2013 (current year) when reaching end of the year.
  • 2013-12-05 Fixed bug#10049 - Transition names in path edit screen ordered by ID instead of name.
  • 2013-12-05 Fixed bug#10055 - Queue-Treeview not working correctly.
  • 2013-12-05 Fixed bug#10061 - ArticleType dropdown in graphical ActivityDialog mask loads with empty value
  • 2013-12-05 Fixed bug#10060 - Field names are not translated in graphical process editor.

#3.3.3 2013-12-10

  • 2013-11-07 Updated Chinese simplified translation, thanks to Michael Shi.
  • 2013-12-03 Fixed bug#10022 - Ticket form looses To, Cc and Bcc when submitting form.
  • 2013-12-02 Fixed bug#9928 - Dropdown field in tree mode are not displayed in tree mode in column filters.
  • 2013-12-02 Fixed bug#9327 - Filter breaks "Select all" functionality.
  • 2013-11-29 Fixed bug#10035 - Adding a GenericAgent Job with an already existing name, will not be added, no error displayed.
  • 2013-11-29 Fixed bug#10036 - Reset filters in small overviews does not reset the ticket list.
  • 2013-11-29 Fixed bug#9997 - After empty ticket list, Column Filters are reset in Overview Small screens.
  • 2013-11-29 Fixed bug#10028 - Duplicate Access Keys/hardcoded assignments.
  • 2013-11-29 Fixed bug#9999 - Timestamps in HistoricalValueGet return milliseconds on SQL Server.
  • 2013-11-29 Fixed bug#10023 - Subject always cleaned from prefixes, irrespective of configuration.
  • 2013-11-29 Fixed bug#10027 - Added old ticket information to ticket_history.
  • 2013-11-28 Fixed bug#10020 - Event Information within Events Ticket Calender has wrong translation.
  • 2013-11-28 Fixed bug#10019 - Tickets via "In line action bar" cannot be moved.
  • 2013-11-28 Fixed bug#9911 - Column filter by 'Queue' shouldn't be available on 'Queue view'.
  • 2013-11-28 Fixed bug#9950 - Ticket Split takes uses system address as the customer.
  • 2013-11-25 Fixed bug#9975 - Generic Interface (TicketSearch Operation) Limit param is ignored.
  • 2013-11-25 Updated jsPlumb to version 1.5.4.
  • 2013-11-22 Fixed bug#10007 - StandardTemplateList() generates invalid SQL.

#3.3.2 2013-11-26

  • 2013-11-21 Fixed bug#9998 - Password fields on OTRS 3.3 do not allow typing in blanks.
  • 2013-11-19 Fixed bug#7337 - AJAX Error on new Phone Ticket on IIS when using JSON::XS.
  • 2013-11-18 Fixed bug#8991 - Back-action does not work when search result returned just 1 ticket.
  • 2013-11-18 Updated CKEditor to version 4.3.
  • 2013-11-14 Fixed bug#9976 - Statistic Graphs not showing in IE 10.
  • 2013-11-14 Fixed bug#9973 - DashboardUserOnline wiget display problems
  • 2013-11-14 Fixed bug#9946 - Misplaced pagination in ticket overviews.
  • 2013-11-14 Fixed bug#9962 - Datepicker localization data could not be found! when choosing French canadian language.
  • 2013-11-14 Fixed bug#9968 - Multiple Result Set problem during DB upgrade on SQL Server 2012.
  • 2013-11-12 Fixed bug#9937 - Activity-Dialogs in wrong order.
  • 2013-11-12 Fixed bug#9935 - Dashboard shows internal server error if product.xml content is not valid XML.
  • 2013-11-12 Fixed bug#9933 - DefaultOverviewColumns under Ticket -> Frontend::Agent Wrong Description.
  • 2013-11-12 Fixed bug#7008 - Can not find customers in SQL Server database containing non-ascii characters.
  • 2013-11-11 Fixed bug#9921 - Reply to previously signed email breaks PGP verification.
  • 2013-11-11 Fixed bug#9945 - Cannot search for "Date" dynamic fields.
  • 2013-11-11 Fixed bug#9954 - PGP Crypted and Signed emails could be wrongly parsed.
  • 2013-11-07 Follow-up fix for bug#9931 - After upgrading to MIME::Tools 5.504 (without OTRS patches) SMIME signatures are broken.

#3.3.1 2013-11-12

  • 2013-11-07 Updated Chinese simplified translation, thanks to Michael Shi.
  • 2013-11-07 Fixed bug#9639 - TextArea validation message not translated.
  • 2013-11-07 Fixed bug#9938 - ActivityDialog doesn't show queues with move_into permissions.
  • 2013-11-07 Fixed bug#9942 - installer.pl returns "The check '' doesn't exist!" after mail configuration.
  • 2013-11-06 Fixed bug#9862 - Missing Dynamic Field column headers in dashboard widgets.
  • 2013-11-06 Fixed bug#9940 - Fedora misses dependency on Sys::Syslog.
  • 2013-11-06 Fixed bug#9930 - CustomerInformationCenter breaks navigation bar.
  • 2013-11-06 Fixed bug#9934 - Customer RichText Editor is not aligned with other fields.
  • 2013-11-05 Fixed bug#9931 - After upgrading to MIME::Tools 5.504 (without OTRS patches) SMIME signatures are broken.
  • 2013-11-05 Fixed bug#9778 - Web Installer fails on SQL Server Named Instances.
  • 2013-11-05 Updated cpan module MIME::Tools to version 5.504.
  • 2013-11-05 Fixed bug#9916 - Error when updating CustomerUser Login on ForeignDB.
  • 2013-11-05 Fixed bug#9841 - Tabbing changes radio button of owner change selection.
  • 2013-11-05 Fixed bug#9867 - Validation errors are not shown correctly when replying to a ticket in Customer Interface.
  • 2013-11-04 Fixed bug#9923 - Application type XML config files does not overwrite framework ones.
  • 2013-11-04 Fixed bug#9926 - Cookies do not set HttpOnly attribute.
  • 2013-11-04 Fixed bug#9914 - Spellchecker ignores double wrong words.
  • 2013-11-04 Fixed bug#9832 - Perl 5.18.1 problems with MIME::Entity.
  • 2013-11-02 Fixed bug#9924 - Scheduler can not stop or restart correctly if was started by another host.
  • 2013-11-01 Fixed bug#9918 - Dropdown field in tree mode are not displayed in tree mode when opening CustomerTicketProcess.
  • 2013-11-01 Fixed bug#9840 - Toolbar Icons not shown correctly in IE8.
  • 2013-11-01 Fixed bug#9901 - CustomerFatalError expand/collapse error details is broken.
  • 2013-11-01 Fixed bug#9891 - Table header of dashboard widgets text misaligned.
  • 2013-11-01 Fixed bug#9903 - CustomerTicketOverview: Column header may wrap into table content.

#3.3.0 RC1 2013-11-05

  • 2013-10-31 Updated French translation, thanks to Olivier Sallou.
  • 2013-10-31 Updated Italian translation, thanks to Luca Maranzano.
  • 2013-10-31 Added support for Apache 2.4 in the web server configuration file.
  • 2013-10-31 Fixed bug#9910 - Startup warnings/errors with Perl 5.18.1.
  • 2013-10-29 Fixed bug#9902 - Column Filters does not use NavBarFilters and other parameters.
  • 2013-10-29 Fixed bug#9753 - META HTTP-EQUIV="Refresh" tag not stripped from HTML email.
  • 2013-10-29 Improved creation of sequences on Oracle databases to better support Oracle RAC clusters.
  • 2013-10-28 Fixed bug#9897 - process ticket 'fading away' -> Process is invalid.
  • 2013-10-28 Fixed bug#9850 - Dashboard Filter error in ticket and page count.
  • 2013-10-28 Fixed bug#9888 - Warning when using standard template.
  • 2013-10-28 Fixed bug#9749 - Using spell checker in rich text Editor strips HTML formatting.
  • 2013-10-28 Fixed bug#4465 - Spell checker ispell ignores some characters such German umlauts.
  • 2013-10-28 Fixed bug#9890 - Cannot use unicode content in DTL files.
  • 2013-10-28 Fixed bug#9889 - Browser does not interpret CSS/JS files as UTF8.
  • 2013-10-25 Fixed bug#9839 - Inline images not showing up when cookies are disabled.
  • 2013-10-25 Fixed bug#9870 - <OTRS_CUSTOMER_FROM> not replaced in notification emails.
  • 2013-10-25 Moved process import functionality in the backend module Kernel/System/ProcessManagement/DB/Process.pm.
  • 2013-10-25 Fixed bug#9880 - Auto response editor looses HTML formatting.
  • 2013-10-24 Fixed bug#9872 - Default service is not applied to new customerusers.
  • 2013-10-23 Fixed bug#9863 - Reset single filter in overviews leads to no results page.
  • 2013-10-22 Fixed bug#9864 - No filter icon for dynamic fields in ticket overviews.
  • 2013-10-22 Fixed bug#9844 - Column filter not saved on ticket overviews.
  • 2013-10-22 Fixed bug#9842 - Script backup.pl fails to create backup in given directory..
  • 2013-10-22 Fixed bug#9855 - OTRS can't connect to IMAP/TLS based servers from Windows.
  • 2013-10-21 Fixed bug#9828 - Dynamic field updates of unchanged dynamic fields cause event based actions to fail.
  • 2013-10-21 Fixed bug#9821 - Wrong description in Ticket::Frontend::AgentTicketLockedView###DefaultColumns.
  • 2013-10-21 Added new toolbar shortcut for "New process ticket".
  • 2013-10-18 Fixed bug#9838 - OPM line endings changed by mail client leading to unverified package.
  • 2013-10-18 Fixed bug#9835 - Redirect on IIS 7 leads to login screen.
  • 2013-10-18 Fixed bug#9834 - Remove any double quotes in the email sender.
  • 2013-10-18 Fixed bug#9669 - Accessibility: ticket submenu not expandable with the keyboard.
  • 2013-10-18 Speed up Kernel::System::TemplateGenerator, thanks to Moritz Lenz @ noris network!
  • 2013-10-18 Fixed bug#9737 - Sort order in queue view labelled incorrectly for all columns except age.

#3.3.0 beta5 2013-10-22

  • 2013-10-17 Added new feature "management dashboard". This makes it possible to display statistic charts in the dashboard. Please not that IE8 does not support this feature.
  • 2013-10-14 Fixed bug#9804 - If access to a module not given permission, output the error to httpd log.
  • 2013-10-14 Fixed bug#9815 - Different FirstnameLastname Format in "Involved Agent" window.
  • 2013-10-14 Fixed bug#9819 - Inconsistent API in Date Dynamic Field EditFieldValueGet().
  • 2013-10-14 Fixed bug#9818 - Wrong default sorting in user out of office widget.
  • 2013-10-14 Updated CPAN module SOAP::Lite to version 1.06.
  • 2013-10-14 Fixed bug#9817 - Wrong default sorting in user online widget.
  • 2013-10-14 Fixed bug#9814 - Tickets without articles not shown correcly in medium view.
  • 2013-10-14 Fixed bug#9391 - Incorrect permissions on .procmailrc.
  • 2013-10-14 Fixed bug#9812 - Sysconfig descriptions for tooltips and placeholder values of toolbar widgets are ignored.
  • 2013-10-14 Fixed bug#9811 - JavaScript is not executed in QueueView Large in Strict Mode.
  • 2013-10-14 Fixed bug#9810 - Queue View Settings cannot be opened in IE8.
  • 2013-10-10 Fixed bug#9698 - Dynamic Fields with links open in same tab instead of in new window from overviews.
  • 2013-10-10 Fixed bug#9788 - Preview overviews empty if no templates are available for queue.
  • 2013-10-10 Fixed bug#9790 - OTRSExternalTicketNumberRecognition Feature addon settings are not migrated.
  • 2013-10-08 Fixed bug#9796 - Misaligned Headers on Simple Stats.
  • 2013-10-07 Improved database update to 3.3 on PostgreSQL and MySQL databases; this is now much faster on larger data sets.
  • 2013-10-07 Fixed bug#9770 - JavaScript Execution in ProcessManagement is broken in IE8.

#3.3.0 beta4 2013-10-08

  • 2013-10-03 Replaced Registration feature in Web Installer with Registration functionality in Admin section.
  • 2013-10-03 Fixed bug#9786 - Missing tooltip text in Dropdown and Multiselect Dynamic Fields admin.
  • 2013-10-03 Fixed bug#9766 - Switch to customer simply enters customer user administration.
  • 2013-10-03 Fixed bug#9785 - Switch Customer should not be displayed in New Ticket Customer Option.
  • 2013-10-02 Fixed bug#9238 - After move via Process Management an error is displayed if agent has no ro permission.
  • 2013-10-02 Fixed bug#9777 - Different config option values for SessionName in Defaults.pm and Framework.xml.
  • 2013-10-02 Fixed bug#9775 - Dashboard widget "online" customer list empty.
  • 2013-10-01 Fixed bug#9542 - Uninitialized value in AgentTicketForward.
  • 2013-10-01 Fixed bug#9771 - SMTP backends ignore the port setting.
  • 2013-09-30 Fixed bug#9765 - Dynamic Field values are completely removed if one entry contains a dash.
  • 2013-09-30 Fixed bug#9768 - Ticket Queue Overview Dashboard widget has no proper "no data" message.
  • 2013-09-27 Fixed bug#9764 - ACL, Queue will ignored with customerID.
  • 2013-09-27 Fixed bug#9762 - Queue View - S / M / L views - not saved after logout.
  • 2013-09-26 Fixed bug#9580 - Time fields in TicketGetResponse Ticket element do not comply with xsd:DateTime format.
  • 2013-09-26 Fixed bug#9748 - ProcessManagement: Duplicate articles in a process-ticket (TransitionAction).
  • 2013-09-26 Fixed bug#9759 - Installer Error DB - max key length is 767 bytes.
  • 2013-09-26 Fixed bug#9747 - Only first selected process displays the RichText editor.
  • 2013-09-25 Fixed bug#9688 - ORA-01839 error occurs at DynamicField in TicketSearch.
  • 2013-09-25 Fixed bug#9435 - Ticket not created if first dialog has CustomerID configured as 'do not show'.
  • 2013-09-25 Fixed bug#9751 - TimeUnits are not accepted with a value of 0.
  • 2013-09-24 Fixed bug#9750 - Problem with SSO and security restricted iframes in IE8+WXP by adding SysConfig option DisableMSIFrameSecurityRestricted. Thanks to Pawel @ ib.pl.
  • 2013-09-24 Added otrs.AddCustomerUser2Group.pl command line script.
  • 2013-09-20 Fixed bug#9720 - CIC gives error message when clicking on phone ticket while that module is not registered.
  • 2013-09-20 Fixed bug#9742 - Double close icon on TreeView for Customer Interface.

#3.3.0 beta3 2013-09-24

  • 2013-09-20 Fixed bug#9739 - Customer interface not working with MySQL 5.6.
  • 2013-09-12 Fixed bug#9726 - otrs.DeleteCache.pl returns error state if cache was empty.
  • 2013-09-12 Fixed bug#9728 - Bulk action (send email) ignores reply-to address from unknown customers.
  • 2013-09-10 Added md5sum.pl script in scripts/tools - to easily generate md5sums on platforms that need it (Windows).
  • 2013-09-09 Fixed bug#9705 - Ticket search result screen is empty.
  • 2013-09-09 Speed up template rendering for large pages, thanks to Moritz Lenz (noris network AG).
  • 2013-09-06 Fixed bug#9661 - Useless code in DynamicField backend.
  • 2013-09-06 Fixed bug#9713 - Agent Ticket Search Results settings leads to Search screen.
  • 2013-09-06 Fixed bug#9701 - Ticket overview Queue Sort Filter is missing.
  • 2013-09-06 Fixed bug#8777 - 508 Compliance: No indication of the meaning of asterisks throughout the application.
  • 2013-09-06 Added Kernel::System::Environment, a module that has methods to get information about the current system. Features information about OS, database, perl and OTRS.

#3.3.0 beta2 2013-09-10

  • 2013-09-05 Updated French translation, thanks to Dylan Oberson.
  • 2013-09-04 Fixed bug#8173 - Dashboard Widget "Online" does not save state.
  • 2013-09-04 Fixed bug#9188 - AgentTicketEmail always loads a signature, even if no queue is selected.
  • 2013-09-03 Updated CPAN module parent from 0.225 to 0.227.
  • 2013-09-03 Updated CPAN module Apache::DBI from 1.11 to 1.12.
  • 2013-09-03 Updated CPAN module JSON from 2.53 to 2.59.
  • 2013-09-03 Updated CPAN module JSON::PP from 2.27200 to 2.27202.
  • 2013-09-03 Updated CPAN module Locale::Codes from 3.24 to 3.26.
  • 2013-09-03 Updated CPAN module LWP from 6.04 to 6.05.
  • 2013-09-03 Updated CPAN module Net::IMAP::Simple from 1.2200 to 1.2201.
  • 2013-09-03 Updated CPAN module Text::CSV from 1.21 to 1.32.
  • 2013-09-02 Fixed bug#9672 - Undecrypted HTML part displayed when viewing a multipart/alternative PGP encrypted HTML mail.
  • 2013-09-02 Fixed bug#9691 - Customized widgets don't show columns after upgrade.
  • 2013-08-30 Fixed bug#9646 - Selection of customers from autocomplete always adds them under To in new email ticket.
  • 2013-08-30 Fixed bug#9670 - Ticket Number is removed wrongly from Article Subject if it contains a space.
  • 2013-08-30 Fixed bug#9684 - Bulk select checkbox in AgentLinkObject does not work anymore.
  • 2013-08-30 Fixed bug#9663 - Kernel\System\SysConfig.pm error message incomplete.
  • 2013-08-29 Fixed bug#9431 - Terminology used for customer user contact.
  • 2013-08-28 Added config option to prevent storage of decrypted data in ArticleCheckPGP and SMIME.
  • 2013-08-26 Fixed a bug where using a CustomerKey other than UserLogin would not work in AdminCustomerUser.
  • 2013-08-26 Allow TicketSearch GI operation to also work for logged in customers.
  • 2013-08-20 Fixed bug#9686 - Slowdown after heavy usage, thanks to Moritz Lenz (noris network AG)!

#3.3.0 beta1 2013-08-27

  • 2013-08-22 Updated Spanish translation, thanks to Enrique Matías Sánchez!
  • 2013-08-15 Added possibility to negate postmaster filter settings, thanks to Renée Bäcker!
  • 2013-08-15 Refactored email handling code. Added support for POP3/TLS connections.
  • 2013-08-13 Added support for templates in phone and email ticket creation, forward, and inbound/outbound phone calls.
  • 2013-08-13 Added experimental support for Plack/PSGI (see http://plackperl.org).
  • 2013-08-12 Updated CKEditor to version 4.2.
  • 2013-08-08 The OTRS Scheduler Service should now always be running, and not just if there is a web service configured; because it will be used by more parts of OTRS than just the Generic Interface. The notification test to see if the Scheduler is running, is now always active.
  • 2013-08-05 Fixed bug#9644 - External Ticket Number filter does not work with Ticket::SubjectFormat None.
  • 2013-07-25 Fixed bug#7759 - Ticket watcher ToolBar position configuration isn't applied.
  • 2013-07-24 Added support for start processes in the Customer Interface.
  • 2013-07-24 Added support to restrict processes by ACLs.
  • 2013-07-23 Refactored AutoComplete feature (code cleanup, configuration cleanup).
  • 2013-07-22 Implemented bug#8023 - Added possibility to set Owner or Responsible for tickets using Postmaster Filters.
  • 2013-07-18 Renamed CommonSearchFieldParameterBuild() to StatsSearchFieldParameterBuild() in Dynamic Fields BackendObject and Drivers.
  • 2013-07-18 Removed IsMatchable(), IsSortable(), IsAJAXUpdatable() from Dynamic Fields BackendObject and Drivers.
  • 2013-07-18 Added HasBehavior() to Dynamic Fields BackendObject and Drivers.
  • 2013-07-15 Fixed bug#5412 - Text fields are sometimes required, sometimes optional.
  • 2013-07-12 Fixed bug#7593 - GroupUserRoleMemberList returns user ID, not role name.
  • 2013-07-12 Fixed bug#7885 - Links of 'merged' tickets are not displayed with a 'line-through'.
  • 2013-07-12 Fixed bug#8629 - number of articles on the ticket.
  • 2013-07-12 Fixed bug#9602 - Dynamic Field sorting in Customer Interface looks broken.
  • 2013-07-12 Added Recursive option to DirectoryRead() in MainObject.
  • 2013-07-12 Fixed bug#8469 - Warning message about max_allowed_packet should be in the Package Manager.
  • 2013-07-12 Fixed bug#5127 - Configurable listing of agent names in stead of hardcoded layout.
  • 2013-07-11 Fixed bug#8588 - DynamicFieldOrderSrtg doesn't include field name.
  • 2013-07-11 Fixed bug#7805 - Adding an agent requires a password in the frontend which is not neccessary from the backend.
  • 2013-07-11 Fixed bug#5852 - Queue preselection via URL.
  • 2013-07-11 Fixed bug#9051 - Unified field sizes.
  • 2013-07-10 Added Column Headers to SQL Box output.
  • 2013-07-10 Added GetColumnNames() function to DBObject.
  • 2013-07-10 Fixed bug#9597 - Customer company cache data will not be deleted correctly when changing data.
  • 2013-07-09 Fixed bug#9589 - AgentLinkObject does not show TreeView option for linkable ITSMConfigurationManagement objects.
  • 2013-07-09 Fixed bug#9581 - No TreeView for Queues in AdminNotificationEvent.
  • 2013-07-09 Fixed bug#9563 - Dashboard Calendar Floater shows numeric values.
  • 2013-07-08 Fixed bug#9583 - Dynamic Fields of type Date have timestamp in notifications.
  • 2013-07-05 Changed Dynamic Field function name from CommonSearchFieldParameterBuild() to StatsSearchFieldParameterBuild() as it is now only used in statistics.
  • 2013-07-02 Fixed bug#3436 - PGP attachments not decrypted.
  • 2013-07-02 Added Version() function to DBObject that reports back version of database.
  • 2013-07-01 Re-implemented auto refresh feature for dashboards on a per-widget basis. Widgets now refresh via AJAX instead of reloading the whole screen with meta refresh.
  • 2013-07-01 Added new config option 'AutoResponseForWebTickets' to turn off auto responses for new tickets created via the web interface (auto responses are active by default), thanks to Theo van Hoesel!
  • 2013-06-28 Added support for CustomerID in GenericInterface TicketCreate and TicketUpdate.
  • 2013-06-28 Fixed bug#9233 - GenericInterface (TicketCreate and TicketUpdate can't set a defined CustomerID).
  • 2013-06-28 Fixed bug#6502 - AdminQueueAutoResponse interface changes.
  • 2013-06-24 Added support for bcrypt, a strong password hashing algorithm.
  • 2013-06-24 Fixed incorrect multiline INSERT statements generated by the database drivers.
  • 2013-06-24 Fixed bug#9543 - Log error if empty UserLogin in LostPasswordToken for Agent.
  • 2013-06-21 Fixed bug#9540 - AgentTicketOwner doesn't activate PreviousOwner if new owner is selected.
  • 2013-06-21 Fixed bug#7201 - Setting Ticket::Frontend::ListType is not respected
  • 2013-06-21 Fixed bug#8200 - GenericAgent Ticket filter escalation times not working.
  • 2013-06-20 Added support to mark important articles.
  • 2013-06-18 Added graphical ACL editor feature.
  • 2013-06-18 Added SystemData backend - a key/value store for arbitrary data.
  • 2013-06-18 Added tree mode feature for dynamic fields (dropdown and multiselect).
  • 2013-06-14 Fixed bug#9489 - Setting Ticket::DefaultNextMoveStateType name is confusing and not consistent with similar settings in other screens.
  • 2013-06-14 Fixed bug#9251 - Sending a too large mail doesn't generate error message.
  • 2013-06-14 Fixed bug#8859 - otrs.AddRole2Group.pl falsely informs a group is added to a role.
  • 2013-06-11 Added possibility to execute generic agent jobs for configured ticket events.
  • 2013-06-11 Added new feature to allow selecting services, queues, etc. from a JSTree view which is opened within an overlay (agent and customer frontend).
  • 2013-06-10 Added new feature that set a ticket to be displayed as an even on a ticket dashboard widget.
  • 2013-06-10 Fixed bug#5759 - Company ID is listed twice in SQL field list.
  • 2013-06-10 Fixed bug#9366 - Order of involved agents in AgentTicketNote is incorrect.
  • 2013-06-10 Fixed bug#8973 - Updating Customer Login looses Service relations.
  • 2013-06-10 Added new version of ivory skin.
  • 2013-06-08 Added caching to search profiles.
  • 2013-06-07 Fixed bug#8222 - List of recipients is not well structured.
  • 2013-06-07 Added events to CustomerUser and CustomerCompany objects. Tickets are now automatically updated when a CustomerID or Customer Login changes.
  • 2013-06-06 Fixed bug#9503 - no connection header in soap responses.
  • 2013-06-05 Added sort functionality to ticket medium and preview overviews.
  • 2013-06-05 Fixed bug#8475 - Screen refresh after action not always correct.
  • 2013-06-04 Added new dashboard widget that shows in a matrix form the number of tickets per state and per queue.
  • 2013-06-04 Added support to recognize numbers from external ticket systems in email subject and body to create follow-up articles in existing tickets.
  • 2013-06-04 Added support for storing customer user data in dynamic ticket fields on ticket create or customer user update.
  • 2013-05-31 Fixed bug#9486 - Database error by invalid condition with parentheses in TicketSearch, thanks to Norihiro Tanaka!
  • 2013-05-31 Added multiple backends support for CustomerCompany, thanks to Cyrille @ belnet-ict!
  • 2013-05-30 Fixed bug#7439 - Installer breaks on dash in database name or database user.
  • 2013-05-25 Fixed bug#9381 - Replaced otrs.cleanup shell script with perl version.
  • 2013-05-25 Fixed bug#4656 - Implement md5sum of message_ID field.
  • 2013-05-24 Improved performance of AgentTicketZoom for tickets with many articles, thanks to Norihiro Tanaka!
  • 2013-05-17 Added SMIME cache to speed up performance of SMIME certificate handling.
  • 2013-05-13 Improved handling of the CaseSensitive configuration. There is no CaseInsensitive configuration anymore.
  • 2013-05-11 Fixed bug#9246 - ProcessManagement: TranstionAction error messages not sufficient enough.
  • 2013-04-30 Fixed bug#9376 - Configurable automatic merge subject.
  • 2013-04-30 Fixed bug#9372 - Configurable envelope sender address.
  • 2013-04-30 Added article link to every article box in ticket zoom.
  • 2013-04-30 Added possibility to specify relative dates for X-OTRS-State-PendingTime and X-OTRS-FollowUp-State-PendingTime in postmaster filters.
  • 2013-04-29 Fixed bug#9339 - Poor stat generation performance with dynamic fields.
  • 2013-04-24 Added support to bin/otrs.SetPassword.pl to set passwords for customers and to generate passwords for logins.
  • 2013-04-08 Fixed bug#8490 - No History record added when changing ticket title.
  • 2013-04-08 Removed File::Temp as it is core in perl 5.6.1 and up.
  • 2013-04-03 Removed Digest::SHA::PurePerl as Digest::SHA is core in perl 5.10.
  • 2013-04-02 Changed required perl version to 5.10.0.
  • 2013-03-29 Fixed bug#8967 - Can't use Date or Timestamps in LinkObject.
  • 2013-03-29 Fixed bug#9058 - AgentLinkObject.pm refers to non-existing dtl blocks.
  • 2013-03-29 Fixed bug#7716 - Improve permissions on OTRS files.
  • 2013-03-27 Fixed bug#8962 - RequestObject GetUploadAll Source 'File' option is unused and hard-coded to use /tmp.

#3.2.10 2013-08-27

  • 2013-08-20 Fixed bug#9617 - Event-based notifications are not sent for process-tickets.
  • 2013-08-14 Fixed bug#9666 - Installing an invalid package cause an server error on package manager.
  • 2013-08-06 Fixed bug#8408 - No separator used in CSV files if UserCSVSeparator enabled and not set.
  • 2013-08-01 Fixed bug#9635 - article_search not updated on ticket merges.
  • 2013-07-31 Fixed bug#9629 - ORA-936 error in AgentTicketSearch with some search clauses.
  • 2013-07-30 Fixed bug#9631 - BuildSelection() Selected does not work if value contains strings that are HTML-escaped.
  • 2013-07-30 Fixed bug#9630 - Dynamic Fields of type Date can record wrong date when TimeZoneSettings are used.
  • 2013-07-25 Fixed bug#9316 - Under nginx CustomerInformationCenter search returns Bad Gateway.
  • 2013-07-25 Fixed bug#9610 - When email does not specify charset, content is not displayed in IE10.
  • 2013-07-24 Fixed bug#9622 - Actions in Small ticket overview don't work when cookies are turned off.
  • 2013-07-24 Updated Danish translation, thanks to Lars Jørgensen!
  • 2013-07-22 Fixed bug#9541 - Package manager cannot use https proxy.
  • 2013-07-22 Fixed bug pull#83 - Pagination next page link, thanks to Renée Bäcker.
  • 2013-07-18 Fixed bug#9613 - CustomerTicketZoom shows JSLint error if no dynamic fields are configured
  • 2013-07-17 Updated Turkish translation, thanks to Sefer Şimşek @ Network Group!
  • 2013-07-17 Fixed bug#9594 - No auto-reply sent with multiple From addresses in AgentTicketPhone on PostgreSQL and Oracle.
  • 2013-07-12 Fixed bug#3434 - Validity of search time frame not checked by OTRS.
  • 2013-07-12 Fixed bug#5475 - Incorrectly limited ticket list queries in queue view.
  • 2013-07-12 Fixed bug#8667 - No error Message when trying to Merge Ticket with itself.
  • 2013-07-12 Fixed bug#6985 - SMTPTLS backend requires username and password.
  • 2013-07-10 Fixed bug#9598 - Typo in vacation message for German locale.
  • 2013-07-10 Fixed bug#9595 - Incomplete page reload handling in merge and bounce.
  • 2013-07-10 Fixed bug#5307 - Tickets can be raised against an invalid Customer Company.
  • 2013-07-10 Fixed bug#9596 - On merge and bounce screens is confusing when fill or not 'To', 'Subject' and 'Body' fields.
  • 2013-07-10 Fixed bug#9514 - Bulk action (send email) uses senders address instead of customer id.
  • 2013-07-09 Fixed bug#3007 - CheckMXRecord and CheckEmailAddresses have no effect on AgentTicketBounce.
  • 2013-07-09 Fixed bug#9512 - Database error for invalid date in AgentTicketSearch.
  • 2013-07-09 Fixed bug#4465 - Spell checker ispell ignores some characters such German umlauts.
  • 2013-07-09 Fixed bug#8428 - Bad usability of multiple sender/recipient feature.
  • 2013-07-09 Fixed bug#9556 - Bounce and merge require notification recipient, subject and body even if no notification is sent.
  • 2013-07-09 Fixed bug#9584 - No server side validation of To/Subject/Body in merge mask.
  • 2013-07-09 Fixed bug#9578 - DynamicField sorting does not work on TicketSearch results in Customer Interface.
  • 2013-07-08 Fixed bug#9579 - SOAP Serializer used in Kernel/GenericInterface/Transport/HTTP/SOAP.pm does not correctly set namespace.
  • 2013-07-08 Fixed bug#7359 - Setting pending states via generic agent does not set pending time.
  • 2013-07-08 Fixed bug#9577 - Engine translate date to dado from English to pt_BR.
  • 2013-07-08 Fixed bug#5920 - Search restriction for dates is not displayed in customer interface.
  • 2013-07-08 Fixed bug#8380 - Middle name not displayed in AdminCustomerUser.
  • 2013-07-05 Fixed bug#9576 - GI TicketSearch Date and Date/Time dynamic fields are ignored.
  • 2013-07-04 Changed Dynamic Field SearchFieldParameterBuild() API, LayoutObject is now optional.
  • 2013-07-04 Fixed bug#9573 - Date and DateTime dynamic fields not considered in GenericAgent Jobs.

#3.2.9 2013-07-09

  • 2013-07-03 Fixed bug#9561 - ACL restriction with CustomerID for DynamicFields at new Ticket screen not working.
  • 2013-07-02 Fixed bug#8728 - Problem loading otrs-initial_insert.oracle.sql.
  • 2013-07-01 Fixed bug#9481 - Possible to select invalid services in SLA admin screen.
  • 2013-06-29 Fixed bug#9539 - Cannot send notification to a group of customers.
  • 2013-06-28 Fixed bug#8273 - Copying text in preview mode not possible.
  • 2013-06-27 Fixed bug#9011 - GenericInterface: New value after value mapping can't be 0.
  • 2013-06-25 Improved parameter quoting in various places.
  • 2013-06-24 Fixed bug#9104 - Group permission for customer subset overwrites permissions for other customers.
  • 2013-06-21 Fixed bug#9434 - Activities are not translated.
  • 2013-06-21 Fixed bug#9261 - Ticket Inbound changes FROM in view.
  • 2013-06-21 Fixed bug#9365 - AgentLinkObject screen does not provide a search restriction for ticket type.
  • 2013-06-19 Fixed bug#9533 - Delete Inactive Process button not aligned.
  • 2013-06-18 Fixed bug#9504 - wrong status after answer via customer portal.
  • 2013-06-18 Fixed bug#9425 - Wrong created date for queue view.
  • 2013-06-18 Follow-up fix for bug#8880 - No inline image shown if HTML email contains 'base' tag.
  • 2013-06-17 Updated Spanish translation, thanks to Enrique Matías Sánchez!
  • 2013-06-17 Fixed bug#8112 - Display issue in FROM column of AgentTicketZoom with some agent names.
  • 2013-06-14 Fixed bug#9524 - Uninitialized value after step2 in TicketAccountedTime stats.
  • 2013-06-14 Fixed bug#9511 - ProcessManagement: No SLA verification after Service update.
  • 2013-06-14 Fixed bug#9513 - Frontend::ToolBarModule###11-CICSearchCustomerUser does not use settings of Frontend::Agent::CustomerSearch.
  • 2013-06-13 Fixed bug#8719 - PasswordMin2Lower2UpperCharacters problem.

#3.2.8 2013-06-18

  • 2013-06-13 Fixed bug#9464 - Unique email address only checked during CustomerUserAdd, not during Update.
  • 2013-06-11 Fixed bug#9497 - AgentTicketSearch logs a Uninitialized error message in Oracle.
  • 2013-06-11 Fixed bug#9481 - Possible to select invalid services in SLA admin screen.
  • 2013-06-11 Fixed bug#9451 - Possible to select invalid autoresponses for queues.
  • 2013-06-11 Fixed bug#9516 - Field names for account signups in some languages are broken.
  • 2013-06-08 Fixed bug#9501 - Missing values in GenericAgent ticket list for tickets without articles.
  • 2013-06-08 Fixed bug#9447 - Empty line at PDF search result with process tickets (0 article).
  • 2013-06-07 Fixed bug#9409 - If HTTP_USER_AGENT isn't set, error on Layout.pm.
  • 2013-06-07 Fixed bug#9454 - Use of uninitialized value error in AgentTicketForward.pm, undef Next ticket state.
  • 2013-06-07 Fixed bug#9493 - Use of uninitialized value error in AgentTicketPhone.pm on Ticket Split action.
  • 2013-06-06 Improved permission checks in AgentTicketWatcher.
  • 2013-06-04 Fixed bug#7143 - "SFTP." gets rewritten to "Shttp://FTP."
  • 2013-06-04 Fixed bug#9488 - Use of uninitialized value at OutofOffice setting in AgentPreferences.
  • 2013-05-31 Fixed bug#9479 - ProcessManagement: Article and CustomerID should not be Hidden.
  • 2013-05-31 Fixed bug#9491 - GenericAgent job update with dynamic fields sends Uninitialized value error.
  • 2013-05-31 Fixed bug#9456 - Empty 'Dropdown' dynamic field value of GenericAgent job wont get used and stored.
  • 2013-05-31 Follow-up fix for bug#9245 - Added translatable titles for transition buttons.
  • 2013-05-31 Updated Russian translation, thanks to Alexey Gluhov!
  • 2013-05-31 Fixed bug#9245 - Improve user interaction on transitions.
  • 2013-05-31 Fixed bug#9284 - Improve user experience of accordion widget.
  • 2013-05-31 Fixed bug#9105 - Opening reply view crashes browsers on iPad 3.
  • 2013-05-28 Added '-a reinstall-all' feature to bin/otrs.PackageManager.pl.
  • 2013-05-27 Fixed bug#9476 - AgentTicketZoom: translation of "split" into German language.
  • 2013-05-27 Fixed bug#9459 - Creating a new transition action coming from the transition path view produces errors.
  • 2013-05-27 Fixed bug#9458 - Double click on Transition opens error message.
  • 2013-05-24 Fixed bug#9241 - Article ignored in article search index if body is almost empty. The StaticDB fulltext search backend is now fully configurable.
  • 2013-05-24 Fixed bug#9462 - Package Management page timeout due to HTTPS disabled on Proxy connections.
  • 2013-05-22 Fixed bug#9408 - A value of Dest inputed in CustomerTicketMessage isn't validated.
  • 2013-05-21 Fixed bug#9418 - Incorrect decoding email subject and From token.
  • 2013-05-21 Fixed bug#9448 - AgentTicketPhoneInbound/Outbound inserts Agent's personal email address into article "from".
  • 2013-05-17 Fixed bug#9445 - ProcessManagement: Error Message: Need ServiceID or Name!.
  • 2013-05-17 Fixed bug#9439 - ProcessManagement: Customer field value is not remembered after server error is detected.

#3.2.7 2013-05-21

  • 2013-05-17 Updated Package Manager, that will ensure that packages to be installed meet the quality standards of OTRS Group. This is to guarantee that your package wasn’t modified, which may possibly harm your system or have an influence on the stability and performance of it. All independent package contributors will have to conduct a check of their Add-Ons by OTRS Group in order to take full advantage of the OTRS package verification.
  • 2013-05-16 Fixed bug#9387 - Error in a condition with dynamic fields in NotificationEvent.
  • 2013-05-14 Fixed bug#9286 - Ticket::ChangeOwnerToEveryone isn't functional, After a AJAX Load the setting is ignored.
  • 2013-05-14 Fixed bug#7518 - Escalation Notify by not working properly (follow-up fix).
  • 2013-05-14 Fixed bug#9410 - SessionID isn't added to URL when using ajax customer search without cookies active.
  • 2013-05-14 Fixed bug#9419 - Process Management: List of available dialog fields lists Responsible even if feature is inactive.
  • 2013-05-11 Fixed bug#9246 - ProcessManagement: TranstionAction error messages not sufficient enough.
  • 2013-05-07 Fixed bug#9345 - OTRS exceeds 998 character limit in References Line of E-Mail Header.
  • 2013-05-07 Fixed bug#7478 - Got an external answer to an internal mail.
  • 2013-05-07 Improved permission checks in AgentTicketPhone.
  • 2013-05-02 Fixed bug#9360 - DynamicField Names shown in CSV output.
  • 2013-05-01 Fixed bug#8880 - No inline image shown if HTML email contains 'base' tag.
  • 2013-04-30 Fixed bug#9374 - Add more functions to rich text editor.
  • 2013-04-30 Fixed postmaster filter edit screen layout.
  • 2013-04-30 Fixed bug#9358 - Date/Time DynamicFields are broken in CustomerInterface.
  • 2013-04-30 Fixed bug#9384 - Problem with Method ServiceParentsGet of ServiceObject.
  • 2013-04-29 Fixed bug#9371 - UserSalutation field in LDAP.pm fix.
  • 2013-04-29 Fixed bug#8997 - Owner warnings translatable.
  • 2013-04-29 Fixed bug#9375 - Extra colon at the end of recipient lists in forwarded message.
  • 2013-04-29 Updated Polish translation file, thanks to ib.pl!
  • 2013-04-29 Fixed bug#9040 - CustomerTicketPrint crashes when no attributes are configured to be printed.
  • 2013-04-26 Added UnitTest for case sensivity parameter of customer databases
  • 2013-04-23 Fixed bug#9362 - cannot redirect to external url containing & character.
  • 2013-04-23 Fixed bug#7856 - Statistics only use non archived tickets.
  • 2013-04-23 Fixed bug#9072 - Reply to email-internal includes customer users email in Cc. field.
  • 2013-04-22 Fixed bug#9349 - SQL warnings on Oracle DB if more than 4k characters are sent to the database.
  • 2013-04-22 Fixed bug#9353 - Customer Ticket Zoom shows owner login name instead of full name.
  • 2013-04-18 Fixed bug#8599 - Problem with "[]" characters in name of attachment file.

#3.2.6 2013-04-23

  • 2013-04-18 Fixed bug#9310 - AgentTicketProcess has the same shortkey "o" as AgentTicketQueue.
  • 2013-04-18 Fixed bug#9280 - Database upgrade procedure problems when upgrading database to 3.2 that has been upgraded from 2.4 previously.
  • 2013-04-16 Updated Hungarian translation, thanks to Csaba Németh!
  • 2013-04-15 Added Malay translation.
  • 2013-04-12 Fixed bug#9264 - Dynamic ticket text fields are displayed with value "1" if enabled and displayed by default in ticket search screen.
  • 2013-04-12 Fixed bug#8960 - AgentTicketSearch.pm SearchProfile problem.
  • 2013-04-12 Fixed bug#9328 - Notification event does not work on process ticket.
  • 2013-04-11 Fixed broken process import.
  • 2013-04-11 Follow-up for bug#9215 - Process import always creates new process. The overwrite optionwas removed again because of logical problems.
  • 2013-04-09 Added parameter "-t dbonly" to backup.pl to only backup the database (if files are backed up otherwise).
  • 2013-04-09 Fixed bug#9302 - Process Management: Misleading description for activities without dialogs.
  • 2013-04-08 Fixed bug#9182 - Customer Search Function -> If you go into a ticket and go back you got not the search results
  • 2013-04-08 Fixed bug#9297 - customer information widget losing data
  • 2013-04-08 Fixed bug#9244 - Process Management: Transitions on Activities does not scale well
  • 2013-04-08 Fixed bug#9287 - Process Management: strange placement of target point for new transitions.
  • 2013-04-08 Fixed bug#9294 - Process Management: Activity hover window not displayed properly if activity is very close to bottom canvas border.
  • 2013-04-08 Fixed bug#9314 - Process Management: Unexpected redirection after creating a new process.
  • 2013-04-08 Fixed bug#9312 - LinkObject permission check problem.

#3.2.5 2013-04-09

  • 2013-04-04 Fixed bug#9313 - No such file or directory in otrs.SetPermission.pl.
  • 2013-04-04 Updated Brazilian Portugese translation, thanks to Alexandre!
  • 2013-04-04 Fixed bug#9306 - Auto Response fails when ticket is created from Customer Interface and last name contains a comma.
  • 2013-04-04 Fixed bug#9308 - Impossible to create a new stats report with absolute period.
  • 2013-04-03 Fixed bug#9307 - Packages not compatible with 3.2.4 listed as available in Package Manager.
  • 2013-04-02 Fixed bug#9198 - Linked search with fulltext AND additional attributes.
  • 2013-03-28 Fixed bug#9298 - version.pm not found on perl 5.8.x.
  • 2013-03-27 Fixed bug#9295 - Article dynamic field is not searchable.
  • 2013-03-27 Fixed bug#9288 - DynamicField Content overwrites TicketTitle for Links from Dynamic Fields.

#3.2.4 2013-04-02

  • 2013-03-21 Fixed bug#9279 - Inaccurate German translation of ,,Priority Update''.
  • 2013-03-21 Fixed bug#9257 - No notifications to agents with out-of-office set but period not reached.
  • 2013-03-21 Fixed bug#1689 - Allow bin/SetPermissions.sh to follow symlink for OTRS_HOME.
  • 2013-03-21 Fixed bug#8981 - Tickets reopened via customer interface are locked to invalid agents.
  • 2013-03-19 Fixed bug#9242 - ProcessManagement: TransitionAction TicketStateSet does not allow to set a pending time.
  • 2013-03-19 Fixed bug#9247 - ProcessManagement: Transitions Actions always use actual user permissions.
  • 2013-03-18 Fixed bug#9254 - No Sorting in Accordion for Activties, Activity Dialog, Transitions and Transition Actions.
  • 2013-03-18 Improved permission checks in LinkObject.
  • 2013-03-18 Fixed bug#9252 - Type of linking displayed wrong and also updated wrong in transitions.
  • 2013-03-18 Fixed bug#9255 - Email is sent to customer, when agents email address is similar but not identical.
  • 2013-03-18 Updated Norwegian translation, thanks to Espen Stefansen.
  • 2013-03-18 Updated Czech translation, thanks to Peter Pruchnerovic.
  • 2013-03-18 Fixed bug#9215 - Process import always creates new process. Now there is a new option "overwrite existing entities" for the process import.
  • 2013-03-15 Fixed bug#4716 - Logout page should use ProductName instead of 'OTRS'.
  • 2013-03-15 Fixed bug#9249 - Warning not to use internal articles in customer frontend shown on agent interface also.
  • 2013-03-14 Fixed bug#9191 - When ticket types are restricted, first available type is selected in AgentTicketActionCommon-based screens.
  • 2013-03-12 Updated Chinese translation, thanks to Never Min!
  • 2013-03-12 Updated Turkish translation, thanks to Sefer Simsek / Network Group!

#3.2.3 2013-03-12

  • 2013-03-05 Fixed bug#9221 - Got error log message when customer user take activity dialog operation in customer interface.
  • 2013-03-04 Fixed bug#8727 - Webservices can be created with an invalid/incomplete configuration.
  • 2013-03-02 Fixed bug#9214 - IE10: impossible to open links from rich text articles.
  • 2013-03-01 Fixed bug#9218 - Cannot use special characters in TicketHook.
  • 2013-02-28 Fixed bug#9056 - Unused SysConfig option Ticket::Frontend::CustomerInfoQueueMaxSize.
  • 2013-02-28 Added the possibility to use ticket data in dynamic fields links.
  • 2013-02-28 Fixed bug#8764 - Added @ARGV encoding to command line scripts.
  • 2013-02-28 Fixed bug#9189 - Executing DBUpdate-to-3.2.pl as root user leaves file permissions on ZZZAuto.pm in incorrect state.
  • 2013-02-27 Fixed bug#9196 - ProcessManagement: Internal Server Error for "Ended" process zoom in Customer Interface.
  • 2013-02-26 Fixed bug#9202 - ProcessManagement: ActivityDialog Admin GUI should not let internal article types for Customer Interface.
  • 2013-02-26 Fixed bug#9193 - Process Management: (First) article filled in in customer frontend causes "Need ArticleTypeID!" error.
  • 2013-02-26 Follow-up fix for bug#8533 apache will not start on Fedora.
  • 2013-02-26 Fixed bug#9172 - Generic Interface does not work on IIS 7.0.
  • 2013-02-25 Updated French language translation, thanks to Raphaël Doursenaud!
  • 2013-02-23 Updated Hungarian language translation, thanks to Németh Csaba!
  • 2013-02-21 Updated Czech language translation, thanks to Katerina Bubenickova!
  • 2013-02-20 Fixed bug#8865 - Additional empty data column in statistics CSV-Output.
  • 2013-02-19 Fixed bug#4056 - Delete S/MIME Certificate via AdminSMIME does not update CustomerUserPreferences.
  • 2013-02-18 Fixed bug#9128 - OTRS uses internal sub of Locale::Codes::Country which causes trouble for Debian.
  • 2013-02-18 Fixed bug#9173 - ProcessManagement: Very right aligned activities can't display assigned dialogs.
  • 2013-02-18 Fixed bug#9174 - Process Management: Save / Save and finish / Cancel inside process diagram canvas.
  • 2013-02-15 Fixed bug#9155 - SMIME: DefaultSignKey not selected in AJAX refreshes.
  • 2013-02-15 Fixed bug#9164 - ProcessManagement: Default values of assigned hidden activity dialogs not considered.
  • 2013-02-15 Fixed bug#7312 - otrs.SetPermissions.pl does not take scripts in $OTRSHOME/Custom into account.
  • 2013-02-15 Fixed bug#7237 - Better Shortening Logic in Ascii2Html.
  • 2013-02-15 Fixed bug#9139 - Context sensitive search in CIC doesn't open CIC search.
  • 2013-02-14 Fixed bug#9087 - ProcessManagement: AgentTicketProcess doesn't show multi level queue structure.
  • 2013-02-14 Follow-up fix for bug#9158 - ProcessManagement: Priority field error message: Need Priority or PriorityID!.

#3.2.2 2013-02-19

  • 2013-02-14 Fixed bug#9171 - ProcessManagement: AgentTicketProcess lists all state types.
  • 2013-02-14 Follow-up fix for bug#4513 - Password and Username are added automatically by the browser in AdminUser dialog.
  • 2013-02-14 Updated Spanish translation, thanks to Enrique Matías Sánchez!
  • 2013-02-14 Fixed bug#9157 - ProcessManagement: Activity labels not aligned well.
  • 2013-02-14 Fixed bug#9156 - ProcessManagement: Transition Condition Fields cannot be removed correctly.
  • 2013-02-14 Fixed bug#9160 - ProcessManagement: Path dialog looses data after editing transition actions.
  • 2013-02-13 Fixed bug#9159 - ProcessManagement: Date fields are activated by default.
  • 2013-02-13 Added display restriction for field "CustomerID" in Process Management Activity Dialogs to only be shown as mandatory or not shown.
  • 2013-02-13 Fixed bug#9150 - Process Management: CustomerUser field not indicated as required field.
  • 2013-02-13 Fixed bug#9158 - ProcessManagement: Priority field error message: Need Priority or PriorityID!
  • 2013-02-13 Fixed bug#9162 - Setting the start day of the week for the datepicker to Sunday does not work.
  • 2013-02-13 Fixed bug#9127 - Problem with CustomerPanelOwnSelection.
  • 2013-02-12 Added new Canadian French translation, thanks to Evans Bernier / CDE Solutions Informatique!
  • 2013-02-12 Fixed bug#5492 - Need Template or TemplateFile Param error message after activating AgentInfo.
  • 2013-02-12 Fixed bug#9138 - Unused X-OTRS-Info header in SysConfig.
  • 2013-02-11 Fixed bug#9117 - CustomerUpdate history entry added even if customer user has not been updated.
  • 2013-02-11 Fixed bug#9006 - Labels and values are misaligned.
  • 2013-02-11 Fixed bug#9132 - Button to create new ticket appears in Customer Interface although ticket creation is disabled.
  • 2013-02-08 Added Patch/Workaround for CPAN MIME::Parser v5.503 that prevent the trimming of empty lines that lead to inconsistencies between signed and actual email contents
  • 2013-02-08 Fixed bug#9146 - Signed SMIME mails with altered content shows a not clear message.
  • 2013-02-08 Fixed bug#9145 - SMIME sign verification errors are not displayed in TicketZoom.
  • 2013-02-07 Fixed bug#9140 - Postmaster Filter for empty subjects does not work.
  • 2013-02-07 Fixed bug#8024 - WYSIWYG editor does not get correct language information.
  • 2013-02-07 Fixed bug#9135 - Can't upgrade databases that have been changed from MyISAM > InnoDB.
  • 2013-02-07 Fixed bug#9125 - AgentTicketSearch dialog does not expand when choosing more search criteria.
  • 2013-02-06 Fixed bug#9118 - TicketDynamicFieldUpdate history entry added even if value has not been updated.
  • 2013-02-06 Fixed bug#9134 - Sidebar columns on some screens don't support more than one widget.
  • 2013-02-06 Fixed bug#4662 - Unable to save article with '0' as only content.
  • 2013-02-05 Fixed bug#9068 - ProcessManagement: Entity Names not shown in Deletion Dialogs.
  • 2013-02-05 Fixed bug#9121 - Filenames with Unicode NFD are incorrectly reported as NFC by Main::DirectoryRead().
  • 2013-02-05 Fixed bug#9126 - ProcessManagement: both article fields must be filled.
  • 2013-02-05 Added bug#1197 - Feature enhancement: Link tickets at "Follow up".
  • 2013-02-05 Fixed bug#9108 - Check for opened/closed tickets not working with Ticket::SubjectFormat = Right.
  • 2013-02-02 Made Web Installer reload after writing Config.pm under PerlEx.
  • 2013-02-01 Added restriction to TransitionAction TicketArticleCrete to do not allow the creation email article types.
  • 2013-02-01 Fixed bug#9112 - ProcessManagment: TransitionAction TicketActicleCreate should not accept email type articles.
  • 2013-02-01 Fixed bug#8839 - DateChecksum followup doesn't get correctly SystemID.
  • 2013-01-31 Fixed bug#9111 - ProcessManagement: Empty Service or SLA causes an error.
  • 2013-01-31 Fixed bug#9077 - Process Management: TicketType not available as field for activity. dialogs.
  • 2013-01-31 Updated Finnish translation, thanks to Niklas Lampén!
  • 2013-01-31 Updated Italian translation, thanks to Massimo Bianchi!
  • 2013-01-31 Updated Portugese (Brazilian) translation, thanks to Alexandre!
  • 2013-01-31 Updated Russian translation, thanks to Vadim Goncharov!
  • 2013-01-31 Added script otrs.MySQLInnoDBSwitch.pl to switch all database tables from MyISAM to InnoDB on the fly.
  • 2013-01-31 Added bin/otrs.ExecuteDatabaseXML.pl to directly execute Database DDL XML files on the OTRS database.
  • 2013-01-30 Fixed bug#9097 - ProcessManagement: Uninitialized value after Ticket is created if notification event is triggered.
  • 2013-01-30 Fixed bug#9101 - Not possible to create dropdown with autocomplete attribute.
  • 2013-01-29 Fixed bug#9095 - ProcessManagement: Service field does not show default services.
  • 2013-01-29 Fixed bug#9096 - All services list is shown instead of only default services.
  • 2013-01-29 Fixed bug#9088 - ProcessManagement: Service field is not displayed in AgentTicketProcess.
  • 2013-01-29 Updated CPAN module MIME::Tools to version 5.503, keeping an OTRS patch in MIME::Words.
  • 2013-01-29 Fixed bug#9092 - Problem running DBUpdate-to-3.2.mysql.sql on InnoDB.
  • 2013-01-28 Fixed bug#9078 - Fields of type "email" loosing style format.
  • 2013-01-28 Fixed bug#9090 - ProcessManagement popup dialogs cannot be saved by pressing Enter.
  • 2013-01-28 Fixed bug#8470 - otrs.GenericAgent.pl reports: Can't open '/opt/otrs/otrs_vemco/var/tmp/CacheFileStorable/DynamicField/f3b7e10730fb6c9cab5ae0e7f7e034f3'.
  • 2013-01-28 Fixed bug#7678 - SecureMode does not do what it should.
  • 2013-01-28 Fixed bug#5158 - Unsafe UTF8 handling in Encode module.
  • 2013-01-28 Fixed bug#8959 - AgentTicketResponsible Responsible Changed not checked/forced.
  • 2013-01-28 Fixed bug#9089 - Activities and transitions with HTML special characters are not displayed correctly.
  • 2013-01-28 Added new translation for Spanish (Colombia), thanks to John Edisson Ortiz Roman!
  • 2013-01-28 Updated Finnish translation, thanks to Niklas Lampén!

#3.2.1 2013-01-29

  • 2013-01-24 Updated Dutch translation.
  • 2013-01-24 Added test to check if there are problems with the MySQL storage engine used in OTRS tables to bin/otrs.CheckModules.pl.
  • 2013-01-23 Fixed bug#9082 - Process Management: Wrong popup redirect handling to Process Path from TransitionAction.
  • 2013-01-22 Fixed bug#9065 - Process Management: Service and SLA fields are always shown in ActivityDialogs.
  • 2013-01-21 Fixed bug#9054 - Link Object deletes all links under certain conditions.
  • 2013-01-21 Fixed bug#9059 - Process Management: transition actions module field too short.
  • 2013-01-21 Fixed bug#9066 - ProcessManagement: edit links not displayed in popups.
  • 2013-01-21 Fixed an issue where default values would be used erroneously for ActivityDialog fields where a value was already present.
  • 2013-01-21 Fixed bug#9052 - Accordion is reset after submitting a popup.
  • 2013-01-21 Fixed bug#9067 - New process ticket: state selection empty after AJAX reload.

#3.2.0 rc1 2013-01-22

  • 2013-01-18 Fixed bug#8944 - do not backup the cache.
  • 2013-01-17 Updated Finnish translation, thanks to Niklas Lampén!
  • 2013-01-16 Fixed bug#8929 - Fix problems with empty ticket search results while Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition is inactive.
  • 2013-01-16 Fixed bug#9057 - Generating a PDF with bin/otrs.GenerateStats.pl produces lots of warnings.
  • 2013-01-15 Fixed bug#9050 - Process Management: ticket title disappears.
  • 2013-01-15 Fixed bug#9049 - Process Management: process with a starting AD for CustomerInterface only breaks in AgentInterface.
  • 2013-01-15 Fixed problems with YAML parsing long lines. Added new module dependency YAML::XS.
  • 2013-01-15 Updated CPAN module Mozilla::CA to version 20130114.
  • 2013-01-15 Updated CPAN module MailTools to version 2.12.
  • 2013-01-15 Updated CPAN module Locale::Codes to version 3.24.
  • 2013-01-15 Updated CPAN module Digest::SHA::PurePerl to version 5.81.
  • 2013-01-15 Updated CPAN module Authen::SASL to version 2.16.
  • 2013-01-14 Fixed bug#9044 - ProcessManagement: Transition is duplicated on redraw.
  • 2013-01-14 Fixed bug#9035 - Event Based mails, triggered by a process ticket, have no sender.
  • 2013-01-14 Fixed bug#9043 - ProcessManagement: Transitions without EndActivity are not correctly removed.
  • 2013-01-14 Fixed bug#9045 - Process Management: Activity Dialog field order lost.
  • 2013-01-14 Fixed bug#9042 - Add X-Spam-Score to Ticket.xml.
  • 2013-01-14 Fixed bug#9047 - HistoryTicketGet caches info on disk directly.
  • 2013-01-11 The Phone Call Outbound and Inbound buttons where moved from the Article menu to the Ticket menu in the TicketZoom screen for the agent interface, in order to be able to register phone calls on tickets without articles.
  • 2013-01-11 Fixed bug#9036 - Process# hook does not register an incoming email to the process.
  • 2013-01-11 The names of the TransitionActions were changed to make them more consistent. Please check your processes if you have already defined some which use TransitionActions. Also, the parameter names of the TransitionAction TicketQueueSet and TicketTypeSet were changed.
  • 2013-01-11 Fixed bug#4513 - Password and Username are added automatically by the browser in AdminUser dialog.
  • 2013-01-11 Fixed bug#8923 - Alert message shown, if parent window is reloaded while bulk action popup is open.
  • 2013-01-11 Fixed bug#9037 - TransitionAction TicketQueueSet parameters does not follow same name convention as others.
  • 2013-01-11 Fixed bug#9032 - TransitionAction module name notation.
  • 2013-01-10 Fixed bug#9029 - Switching on Queue in AgentTicketActionCommon will always result in a move.
  • 2013-01-09 Fixed bug#9031 - ProcessManagement Transition condition with regexp fails.
  • 2013-01-09 Fixed bug#9030 - Wrong handling of Invalid YAML in Scheduler Tasks.
  • 2013-01-07 Fixed bug#8966 - Cc and Bcc lists are hidden if one entry is deleted.
  • 2013-01-07 Fixed bug#8993 - OTRS JavaScript does not handle session timeouts gracefully.
  • 2013-01-07 Updated Polish translation, thanks to Pawel @ ib.pl!
  • 2013-01-04 Fixed bug#9015 - otrs.CheckModules.pl reports module as not installed if prerequisite is missing.
  • 2013-01-04 Follow-up fix for bug#8805 - Cron missing as RPM dependency on Red Hat Enterprise Linux. Changed dependency on anacron to vixie-cron on RHEL5.
  • 2013-01-04 Removed CPAN module Net::IMAP::Simple::SSL, this can be handled by Net::IMAP::Simple now.
  • 2013-01-04 Updated CPAN module Net::IMAP::Simple to version 1.2034.
  • 2013-01-04 Configured mod_deflate in bundled Apache configuration file.

#3.2.0 beta5 2013-01-08

  • 2013-01-02 Fixed bug#9020 - Generic Ticket Connector does not support attachments with ContentType without charset.
  • 2013-01-02 Fixed bug#8545 - Attachment download not possible if pop up of another action is open.
  • 2012-12-27 Fixed bug#8990 - Autocompletion returns stale requests.
  • 2012-12-20 Fixed bug#9009 - Empty Multiselect Dynamic Fields provokes an error.
  • 2012-12-19 Fixed bug#8999 - Upcoming event with duplicate dates not displayed in Dashboard.
  • 2012-12-17 Fixed bug#8457 - Error if accessing AgentTicketSearch from AgentTicketPhone in IE8.
  • 2012-12-17 Fixed bug#8589 - Bulk-Action not possible for single ticket.
  • 2012-12-17 Fixed bug#8695 - Table head of Customer Ticket History does not resize on window resize.
  • 2012-12-13 Fixed bug#8533 - Apache will not start if you use mod_perl on Fedora 16 or 17.
  • 2012-12-12 Fixed bug#8950 - "Sign" and "crypt" are displayed two times in AgentTicketCompose.
  • 2012-12-12 Added RPM specfiles for RHEL5 and RHEL6.
  • 2012-12-12 Fixed bug#8977 - ArticleStorageFS fails after upgrade beta3 >> beta4.
  • 2012-12-11 Fixed bug#5644 - In Article Zoom, Article Filter: Reset Icon is not showing "reset" action. Search for better icon.
  • 2012-12-11 Updated json2.js.
  • 2012-12-11 Added TicketList statistic option for historic states and historic state types.
  • 2012-12-11 Updated QUnit to version 1.10.0.
  • 2012-12-11 Updated StacktraceJS to version 0.4.
  • 2012-12-11 Updated jQuery Validate to version 1.10.
  • 2012-12-11 Added support for limiting result sets in the SQL Server DB Driver.
  • 2012-12-10 Fixed bug#8974 - Event Based Notification does not populate REALNAME with Customer User data.
  • 2012-12-10 Fixed bug#8928 - Link in Groups and Roles screens shows agent login, not name.
  • 2012-12-10 Upgraded CKEditor to version 4.0.

#3.2.0 beta4 2012-12-11

  • 2012-12-05 Fixed bug#7697 - Creating queues: sub-queues after level 4 not shown in dropdown box.
  • 2012-12-03 Fixed bug#8933 - ArticleStorageInit permission check problem.
  • 2012-12-03 Various improvements in CustomerInformationCenter and ProcessManagement.
  • 2012-12-03 Fixed bug#8963 - CIC Company attributes not marked as visible are displayed in Company Dashlet.
  • 2012-11-30 Updated Estonian language translation, thanks to Margus Värton!
  • 2012-11-29 Fixed bug#8949 - CIC can't open in a new tab in Firefox 17.
  • 2012-11-29 Fixed bug#8948 - CIC Dashboard Filters shows error, customer_id will be lost.
  • 2012-11-29 Fixed bug#8763 - Added charset conversion for customer companies.
  • 2012-11-29 Fixed bug#1970 - Email attachments of type .msg (Outlook-Message) are converted.
  • 2012-11-28 Fixed bug#8955 - Init script might fail on SUSE.
  • 2012-11-24 Fixed bug#8936 - Ticket close date is empty when ticket is created in closed state.
  • 2012-11-24 Fixed bug#8942 - Dates show UTC offset on systems with Timezone support activated.
  • 2012-11-23 Fixed problem with out of office feature in dashboard module DashboardUserOnline.

#3.2.0 beta3 2012-11-27

  • 2012-11-22 Fixed bug#8937 - "$" should be escaped in interpolated strings when javascript is meant.
  • 2012-11-20 Fixed bug#8932 - DB backend CustomerName function is prefixed with login.
  • 2012-11-20 Fixed bug#8896 - ProcessManagement GUI Transition arrows overlaps. To achieve this, the rendering engine of the ProcessManagement admin GUI was replaced by jsplumb.
  • 2012-11-19 Fixed bug#8919 - Customer interface search results: ticket can only be accessed via ticket number and subject.
  • 2012-11-19 Fixed bug#8809 - CustomerTicketOverview shows Queue and Owner fields hardcoded.
  • 2012-11-19 Fixed another possible race condition in the new DB session backend.
  • 2012-11-19 Fixed bug#8850 - CustomerTicketOverview - MouseOver Age isn't always correct.
  • 2012-11-17 Follow up fix for added feature Ideascale#934 / bug#1682 - Add timescale for Week in Stats.
  • 2012-11-18 Fixed bug#8927 - OTRS under mod_perl generates core dumps when used on SysLog log backend.
  • 2012-11-17 Fixed bug#8926 - RoleList and GroupList cache is not reset when groups or roles are added or updated.
  • 2012-11-17 Updated Dutch translation.
  • 2012-11-16 Fixed a bug where addresses were lost in AgentTicketCompose after adding or removing an attachment.
  • 2012-11-15 Added feature to edit Dynamic Fields in customer follow ups.
  • 2012-11-15 Updated CPAN module CGI to version 3.63.
  • 2012-11-15 Fixed a bug where articles would display an incorrect creation date.
  • 2012-11-15 Added feature to search on Company Name in CustomerID field in Customer Information Center.
  • 2012-11-15 Fixed bug#8921 - Responsible selection has empty option after a selection is made in AgentTicketActionCommon based screens.
  • 2012-11-15 Fixed bug#8920 - Owner selection is set to empty list after a selection is made in AgentTicketActionCommon based screens.
  • 2012-11-14 Fixed bug#8868 - Event Based Notification problem saving 'text' Dynamic Fields.
  • 2012-11-13 Fixed bug#8910 - AjaxUpdate of DynamicFields in CustomerFrontend.
  • 2012-11-12 Fixed bug#8915 - CustomerCompany List returns extra spaces.
  • 2012-11-12 Added feature to hide archived tickets in the customer interface.
  • 2012-11-12 Updated CPAN module CGI to version 3.62.
  • 2012-11-09 Fixed bug#8914 - Syntax error in hash loop in TicketGet operation.

#3.2.0 beta2 2012-11-13

  • 2012-11-07 Fixed bug#8749 - CustomerFrontend: missing dynamicfield in search results.
  • 2012-11-07 Fixed bug#8908 - ProcessManagement import config feature doesn't works if dynamic fields are included.
  • 2012-11-07 Fixed bug#8907 - ProcessManagement StartActivityDialog Owner and Responsible fields produces an error.
  • 2012-11-07 Fixed bug#8906 - ProcessManagement Activities without AtivityDialogs leads to a internal error in TicketZoom.
  • 2012-11-07 Fixed handling of scalar refs in the new DB based session backend.
  • 2012-11-07 Fixed race condition in new DB based session backend.
  • 2012-11-07 Changed default setting for Ticket::Frontend::ZoomRichTextForce. Now OTRS will display HTML emails as HTML by default, even if RichText is not activated for composing new messages. This helps for devices which cannot use RichText for editing, but are able to display HTML content, such as certain iPads.
  • 2012-11-07 Fixed bug#8897 - Wrong ProcessManagement Transition config format.
  • 2012-11-06 Fixed bug#8873 - Bad example of customization of "static" dynamic fields in AgentTicketOverviewSmall.
  • 2012-11-06 Fixed bug#8901 - ProcessManagement No article created on StartActivityDialog.
  • 2012-11-06 Fixed bug#8890 - ProcessManagement Undefined EntityID error on AdminProcessManagementTransition edit.
  • 2012-11-06 Fixed bug#8899 - ProcessManagement Articles should not have ArticleType email.
  • 2012-11-06 Fixed bug#8898 - ProcessManagement GUI error on popup close (without change).
  • 2012-11-06 Fixed bug#8895 - ProcessManagement Transition Path JS error on Transition Dbl Click.
  • 2012-11-06 Fixed bug#3419 - Kernel/Config/GenericAgent.pm and utf8.
  • 2012-11-06 Fixed a typo in the auto-generated process configuration cache.
  • 2012-11-05 Updated Swedish translation, thanks to Andreas Berger!
  • 2012-11-02 Fixed bug#8791 - IMAPTLS fails with some Microsoft Exchange servers.
  • 2012-10-31 Fixed bug#8430 - Dynamic field management: selection dropdowns aren't translated.
  • 2012-10-30 Fixed bug#8872 - Need a scalar reference! error on File uploads.
  • 2012-10-30 Updated CPAN module MailTools to version 2.11.
  • 2012-10-30 Updated CPAN module Mozilla::CA to version 20120823.
  • 2012-10-30 Updated CPAN module Locale::Codes to version 3.23.
  • 2012-10-30 Updated CPAN module HTTP::Message to version 6.06.
  • 2012-10-30 Updated CPAN module Digest::SHA::PurePerl to version 5.72.
  • 2012-10-30 Updated CPAN module Class::Inspector to version 1.28.
  • 2012-10-30 Updated CPAN module CGI to version 3.60.
  • 2012-10-30 Updated CPAN module Authen::SASL to version 2.16.

#3.2.0 beta1 2012-10-30

  • 2012-11-19 Fixed bug#8919 - Customer interface search results: ticket can only be accessed via ticket number and subject.
  • 2012-10-25 Fixed bug#8864 - Increasing the column size of a varchar column does not work on oracle under certain conditions.
  • 2012-10-24 Fixed bug#8062 - Optimize images in all defualt skins.
  • 2012-10-24 Fixed bug#8861 - Ticket History overlaid calender choice function.
  • 2012-10-24 Fixed bug#8818 - Slash in attachment filename breaks webinterface.
  • 2012-10-24 Added feature to limit the numbers of cuncurrent working agents and customers.
  • 2012-10-24 Refactored session management to improve performance and scalability.
  • 2012-10-23 Fixed bug#8566 - Cannot download attachment if filename has character #.
  • 2012-10-23 Fixed bug#8541 - Tooltip hides customer field in AgentTicketPhoneNew.
  • 2012-10-23 Fixed bug#8833 - Article table in TicketZoom does not scroll correctly.
  • 2012-10-23 Fixed bug#8685 - Cannot use address book / customer / spell check in phone / email if cookies are disabled.
  • 2012-10-23 Fixed bug#8861 - Placeholder container for multiple customer fields are being displayed though being empty.
  • 2012-10-23 Fixed bug#8673 - Richtext-Editor popups broken on Customer-Interface.
  • 2012-10-23 Upgraded CKEditor to version 3.6.5.
  • 2012-10-22 Fixed bug#8840 - Verifying signature of inline-pgp-signed email with utf8 characters fails even though signatures without such characters get verified.
  • 2012-10-22 Fixed bug#8746 - Unequal usage for ticket ACL match and limitation settings for dynamic fields.
  • 2012-10-22 Fixed bug#7121 - Upgrading OTRS using RPM will not upgrade changed ITSM files.
  • 2012-10-22 Removed obsolete and slow cache backend FileRaw in favor of the better FileStorable. Config setting is updated automatically if needed.
  • 2012-10-22 Fixed bug#1423 - Trim OTRS fields before processing. Kernel::System::Web::Request::GetParam()/GetArray() now always perform whitespace trimming by default. Use Raw => 1 to get the unchanged data if you need it.
  • 2012-10-20 Fixed bug#8678 - 'WidgetAction Toggle' is always shown as 'Expanded' when nesting elements
  • 2012-10-20 Fixed bug#8378 - Validation fails if the ID of the element contains a dot (.) or a colon (:)
  • 2012-10-17 Added possibility to select the queue in AgentTicketActionCommon based screens.
  • 2012-10-17 Fixed bug#8842 - Stats outputs DynamicField keys, not values.
  • 2012-10-16 Added unit test for SOAP::Lite "Incorrect parameter" error.
  • 2012-10-16 Fixed "Incorrect parameter" error in SOAP::Lite 0.715 on any RPC with more than 2 parameters.
  • 2012-10-15 Added bug#8815 - List each SQL column at most once in INSERT statement in CustomerUser Backend, thanks to Michael Kromer!
  • 2012-10-15 Removed insecure storage of the last password of the user as unsalted plain md5. OTRS no longer checks if a user enters a different password than the previous one.
  • 2012-10-12 Fixed bug#8807 - Company database with ForeignDB settings show empty columns.
  • 2012-10-10 Implemented redirect to the TicketZoom if Search result returns only one ticket.
  • 2012-10-08 Fixed bug#7274 - Ticket QueueView sorts by priority on first page but subsequent pages sort incorrectly by Age.
  • 2012-10-08 Fixed bug#8802 - Update to 3.1 leaves freetext columns in article_search.
  • 2012-09-28 Fixed bug#8794 - Depreciation warnings in web server error log for AdminEmail.pm when using perl >= 5.16.
  • 2012-09-27 Fixed bug#8551 - Missing DynamicFields values in TemplateGenerator and NotificationEvent (only show keys).
  • 2012-09-26 Added support for new SysConfig settings type "DateTime" (Date and DateTime).
  • 2012-09-24 Fixed bug#5098 - OTRS does not verify that SMIME signatures match email senders.
  • 2012-09-21 Added new feature "SwitchToCustomer". The feature can be enabled with the new sysconfig setting "SwitchToCustomer".
  • 2012-09-13 Added possibility to search for tickets based on escalation time.
  • 2012-08-10 Added bug#7183 - Usage of HTML5 Form field 'email'.
  • 2012-09-10 Added caching to Kernel::System::CustomerCompany.
  • 2012-09-07 Updated FSF address.
  • 2012-08-20 Fixed bug#3463 - <OTRS_TICKET_EscalationDestinationIn> incorrect.
  • 2012-08-20 Fixed bug#5954 - Ticket::Frontend::OverviewSmall###ColumnHeader has no effect on customer frontend.
  • 2012-08-17 HTML mails will now be displayed in the restricted zone in IE. This means that more restrictive security settings will apply, such as blocking of JavaScript content by default.
  • 2012-08-16 Added possibility to expand DynamicFields by default in ticket search via config option Ticket::Frontend::AgentTicketSearch###DynamicField.
  • 2012-08-14 Fixed bug#8679 - OTRS changes "UTF-8" to "utf-8" in displayed emails.
  • 2012-08-10 Fixed bug#5240 - Don't update read only fields in the CustomerUser DB.
  • 2012-08-03 Improved HTML mail display filtering. SVG content is now filtered out because it is potentially dangerous.
  • 2012-08-03 Generated HTML mails now always have the HTML5 doctype. HTML mail content to be displayed in OTRS now always gets the HTML5 doctype if it does not have a doctype yet. The HTML5 doctype is compatible to HTML4 and causes the browsers to render the content in standards mode, which is safer.
  • 2012-08-02 Improved HTML mail display filtering. Simple Microsoft CSS expressions are now filtered out.
  • 2012-07-31 Removed unused script otrs.XMLMaster.pl.
  • 2012-07-31 Changed the behaviour of HTML mail display filtering. By default, all inline/active content (such as script, object, applet or embed tags) will be stripped. If there are external images in mails from the customer, they will be stripped too, but a message will be shown allowing the user to reload the page showing the external images.
  • 2012-07-31 HTML mails will now be displayed in an HTML5 sandbox iframe. This means that modern browsers will not execute plugins or JavaScript on the content any more. Currently, this is supported by Chrome and Safari, but IE10 and FF16 are also planned to support this.
  • 2012-07-30 Switched the OTRS frontend to use the HTML5 doctype.
  • 2012-07-23 Added object check in the event handler mechanism.
  • 2012-07-16 Updated CPAN module Apache2::Reload to version 0.12.
  • 2012-07-16 Updated CPAN module LWP::UserAgent to version 6.04.
  • 2012-07-16 Updated CPAN module YAML to version 0.84.
  • 2012-07-16 Updated CPAN module URI to version 1.60.
  • 2012-07-16 Updated CPAN module Mail::Address to version 2.09.
  • 2012-07-16 Updated CPAN module SOAP::Lite to version 0.715.
  • 2012-07-16 Updated CPAN module Mozilla::CA to version 20120309.
  • 2012-07-16 Updated CPAN module Local::Codes to version 3.22.
  • 2012-07-16 Updated CPAN module Encode::Locale to version 1.03.
  • 2012-07-16 Updated CPAN module Digest::SHA::PurePerl to version 5.71.
  • 2012-07-16 Updated CPAN module Class::Inspector to version 1.27.
  • 2012-07-16 Fixed bug#8616 - Spell Checker does not work using IE9.
  • 2012-07-05 Added the ability to hide the Article Type from TicketActionCommon-based screens which can be helpful to fit more data in the browser window.
  • 2012-07-04 The customer web interface now fully supports AJAX and ACLs. It now requires JavaScript and can no longer be used with Internet Explorer 6 or earlier versions.
  • 2012-07-03 Added new feature to remove seen flags and ticket watcher information of archived tickets. Use the config settings Ticket::ArchiveSystem::RemoveSeenFlags and Ticket::ArchiveSystem::RemoveTicketWatchers to control if this data is removed when a ticket is being archived (active by default). Archived tickets will now always be shown as 'seen' by the agent.
  • 2012-06-26 Improved cache performance with many cache files.
  • 2012-06-26 Removed unneeded columns from the ticket table.
  • 2012-06-21 Added bin/otrs.TicketDelete.pl script to delete tickets.
  • 2012-06-21 Fixed bug#8596 - user/group/role data updated unnecessarily on LDAP agent sync.
  • 2012-06-19 Reduced the number of database calls for the article flags in AgentTicketZoom.
  • 2012-06-18 Removed unneeded indices from the article_flags table.
  • 2012-06-08 Added feature SMIME certificate read.
  • 2012-05-25 Fixed bug#8522 - Multiple recipient feature is missing in AgentTicketForward.
  • 2012-05-25 Added template list to all output filter config to improve performance.
  • 2012-05-24 Added feature IdeaScale#925 - possibility to place customized DTL files in Custom/Kernel/Output/HTML, so that they override the system's default DTL files just like it already works for Perl files.
  • 2012-05-22 Fixed bug#8442 - Can not submit tickets in customer interface if Queue selection is disabled and no Default queue is specified.
  • 2012-05-21 Added feature Ideascale#72 / bug#5471 - Out-of-Office dashboard widget.
  • 2012-05-14 Added feature Ideascale#934 / bug#1682 - Add timescale for Week in Stats.
  • 2012-05-14 Added feature Ideascale#896 - Have the ability to set the default ticket type or hide the ticket type in the Customer Interface for new tickets.
  • 2012-05-07 Fixed bug#8196 - Wrong article sender type for web service tickets.
  • 2012-04-27 Added bug#8075 - Article Sender Type to be added to NotificationEvent definitions.

#3.1.18 2013-07-09

  • 2013-07-03 Fixed bug#9561 - ACL restriction with CustomerID for DynamicFields at new Ticket screen not working.
  • 2013-07-02 Fixed bug#9425 - Wrong created date for queue view.
  • 2013-06-28 Fixed bug#9125 - AgentTicketSearch dialog does not expand when choosing more search criteria.
  • 2013-06-28 Fixed bug#8273 - Copying text in preview mode not possible.
  • 2013-06-28 Fixed bug#9557 - Cannot see quoted text in customer ticket zoom.
  • 2013-06-27 Fixed bug#9011 - GenericInterface: New value after value mapping can't be 0.
  • 2013-06-25 Improved parameter quoting in various places.
  • 2013-06-24 Fixed bug#9104 - Group permission for customer subset overwrites permissions for other customers.
  • 2013-06-13 Fixed bug#8719 - PasswordMin2Lower2UpperCharacters problem.

#3.1.17 2013-06-18

  • 2013-06-06 Improved permission checks in AgentTicketWatcher.
  • 2013-06-06 Fixed bug#9503 - no connection header in soap responses.
  • 2013-06-04 Added parameter "-t dbonly" to backup.pl to only backup the database
  • 2013-05-31 Fixed bug#9491 - GenericAgent job update with dynamic fields sends Uninitialized value error.
  • 2013-05-24 Fixed bug#9462 - Package Management page timeout due to HTTPS disabled on Proxy connections.

#3.1.16 2013-05-21

  • 2013-05-17 Updated Package Manager, that will ensure that packages to be installed meet the quality standards of OTRS Group. This is to guarantee that your package wasn’t modified, which may possibly harm your system or have an influence on the stability and performance of it. All independent package contributors will have to conduct a check of their Add-Ons by OTRS Group in order to take full advantage of the OTRS package verification.
  • 2013-05-16 Fixed bug#9387 - Error in a condition with dynamic fields in NotificationEvent.
  • 2013-05-14 Fixed bug#9286 - Ticket::ChangeOwnerToEveryone isn't functional, After a AJAX Load the setting is ignored.
  • 2013-05-14 Fixed bug#7518 - Escalation Notify by not working properly (follow-up fix).
  • 2013-05-07 Fixed bug#7478 - Got an external answer to an internal mail.
  • 2013-05-07 Improved permission checks in AgentTicketPhone.
  • 2013-05-02 Fixed bug#9360 - DynamicField Names shown in CSV output.
  • 2013-04-30 Fixed bug#9384 - Problem with Method ServiceParentsGet of ServiceObject.
  • 2013-04-23 Fixed bug#9072 - Reply to email-internal includes customer users email in Cc. field.

#3.1.15 2013-04-23

  • 2013-04-15 Added Malay translation.
  • 2013-04-12 Fixed bug#8960 - AgentTicketSearch.pm SearchProfile problem.
  • 2013-04-09 Fixed bug#9182 - Customer Search Function -> If you go into a ticket and go back you got not the search results.
  • 2013-04-02 Fixed bug#9198 - Linked search with fulltext AND additional attributes.
  • 2013-03-27 Fixed bug#9295 - Article dynamic field is not searchable.
  • 2013-04-08 Fixed bug#9312 - LinkObject permission check problem.

#3.1.14 2013-04-02

  • 2013-03-21 Fixed bug#9257 - No notifications to agents with out-of-office set but period not reached.
  • 2013-03-18 Improved permission checks in LinkObject.
  • 2013-03-14 Fixed bug#9191 - When ticket types are restricted, first available type is selected in AgentTicketActionCommon-based screens.
  • 2013-03-12 Updated Turkish translation, thanks to Sefer Şimşek / Network Group!
  • 2013-03-02 Fixed bug#9214 - IE10: impossible to open links from rich text articles.
  • 2013-03-01 Fixed bug#9218 - Cannot use special characters in TicketHook.
  • 2013-02-28 Fixed bug#9056 - Unused SysConfig option Ticket::Frontend::CustomerInfoQueueMaxSize.
  • 2013-02-26 Follow-up fix for bug#8533 apache will not start on Fedora.
  • 2013-02-26 Fixed bug#9172 - Generic Interface does not work on IIS 7.0.
  • 2013-02-21 Updated Czech language translation, thanks to Katerina Bubenickova!
  • 2013-02-20 Fixed bug#8865 - Additional empty data column in statistics CSV-Output.

#3.1.13 2013-02-19

  • 2013-02-19 Fixed bug#9128 - OTRS uses internal sub of Locale::Codes::Country which causes trouble for Debian.
  • 2013-02-13 Fixed bug#9162 - Setting the start day of the week for the datepicker to Sunday does not work.
  • 2013-02-13 Fixed bug#9141 - Confused Columns in CustomerTicketSearch (ResultShort).
  • 2013-02-08 Fixed bug#9146 - Signed SMIME mails with altered content shows a not clear message.
  • 2013-02-08 Fixed bug#9145 - SMIME sign verification errors are not displayed in TicketZoom.
  • 2013-02-07 Fixed bug#9140 - Postmaster Filter for empty subjects does not work.
  • 2013-02-05 Fixed bug#9121 - Filenames with Unicode NFD are incorrectly reported as NFC by Main::DirectoryRead().
  • 2013-02-05 Fixed bug#9108 - Check for opened/closed tickets not working with Ticket::SubjectFormat = Right.
  • 2013-02-01 Fixed bug#8839 - DateChecksum followup doesn't get correctly SystemID.
  • 2013-01-31 Updated Russian translation, thanks to Vadim Goncharov!
  • 2013-01-30 Fixed bug#9101 - Not possible to create dropdown with autocomplete attribute.
  • 2013-01-29 Fixed bug#9096 - All services list is shown instead of only default services.
  • 2013-01-28 Fixed bug#8470 - otrs.GenericAgent.pl reports: Can't open '/opt/otrs/otrs_vemco/var/tmp/CacheFileStorable/DynamicField/f3b7e10730fb6c9cab5ae0e7f7e034f3'.
  • 2013-01-28 Added new translation for Spanish (Colombia), thanks to John Edisson Ortiz Roman!
  • 2013-01-21 Fixed bug#9054 - Link Object deletes all links under certain conditions.
  • 2013-01-18 Fixed bug#8944 - do not backup the cache.
  • 2013-01-16 Fixed bug#9057 - Generating a PDF with bin/otrs.GenerateStats.pl produces lots of warnings.
  • 2013-01-15 Fixed bug#8929 - Fix problems with empty ticket search results while Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition is inactive.
  • 2013-01-14 Fixed bug#9042 - Add X-Spam-Score to Ticket.xml.
  • 2013-01-14 Fixed bug#9047 - HistoryTicketGet caches info on disk directly.
  • 2013-01-11 Fixed bug#8923 - Alert message shown, if parent window is reloaded while bulk action popup is open.
  • 2013-01-09 Fixed bug#9030 - Wrong handling of Invalid YAML in Scheduler Tasks.
  • 2013-01-07 Updated CKEditor to version 3.6.6.
  • 2013-01-07 Updated Polish translation, thanks to Pawel @ ib.pl!
  • 2013-01-04 Follow-up fix for bug#8805 - Cron missing as RPM dependency on Red Hat Enterprise Linux. Changed dependency on anacron to vixie-cron on RHEL5.
  • 2013-01-02 Fixed bug#9020 - Generic Ticket Connector does not support attachments with ContentType without charset.
  • 2013-01-02 Fixed bug#8545 - Attachment download not possible if pop up of another action is open.
  • 2012-12-20 Fixed bug#9009 - Empty Multiselect Dynamic Fields provokes an error.
  • 2012-12-17 Fixed bug#8589 - Bulk-Action not possible for single ticket.
  • 2012-12-17 Fixed bug#7198 - Broken repository selection width in Package Manager.
  • 2012-12-17 Fixed bug#8457 - Error if accessing AgentTicketSearch from AgentTicketPhone in IE8.
  • 2012-12-17 Fixed bug#8695 - Table head of Customer Ticket History does not resize on window resize.
  • 2012-12-13 Fixed bug#8533 - Apache will not start if you use mod_perl on Fedora 16 or 17.
  • 2012-12-10 Fixed bug#8974 - Event Based Notification does not populate REALNAME with Customer User data.

#3.1.12 2012-12-11

  • 2012-12-03 Fixed bug#8933 - ArticleStorageInit permission check problem.
  • 2012-11-29 Fixed bug#8763 - Please add charset conversion for customer companies.
  • 2012-11-29 Fixed bug#1970 - Email attachments of type .msg (Outlook-Message) are converted.
  • 2012-11-28 Fixed bug#8955 - Init script might fail on SUSE.
  • 2012-11-24 Fixed bug#8936 - Ticket close date is empty when ticket is created in closed state.
  • 2012-11-19 Fixed bug#8850 - CustomerTicketOverview - MouseOver Age isn't always correct.
  • 2012-11-14 Fixed bug#8868 - Event Based Notification problem saving 'text' Dynamic Fields.
  • 2012-11-09 Fixed bug#8914 - Syntax error in hash loop in TicketGet operation.
  • 2012-11-07 Fixed bug#8749 - CustomerFrontend: missing dynamicfield in search results.
  • 2012-11-06 Fixed bug#8873 - Bad example of customization of "static" dynamic fields in AgentTicketOverviewSmall.
  • 2012-11-02 Fixed bug#8791 - IMAPTLS fails with some Microsoft Exchange servers.
  • 2012-10-24 Fixed bug#8841 - Search for Dynamic Fields shows all tickets (on "enter" key pressed).
  • 2012-10-23 Fixed bug#8862 - GI debugger GUI does not show SOAP XML tags correctly.
  • 2012-10-22 Fixed bug#8859 - Package upgrade does not work if an installed testpackage should be upgraded with a newer regular package.
  • 2012-10-20 Fixed bug#8678 - 'WidgetAction Toggle' is always shown as 'Expanded' when nesting elements
  • 2012-10-20 Fixed bug#8378 - Validation fails if the ID of the element contains a dot (.) or a colon (:)
  • 2012-10-17 Fixed bug#8847 - Inline PGP message description routine does not add any info, thanks to IB Development Team.
  • 2012-10-17 Fixed bug#8848 - AgentTicketEmail does not preserve PGP Signatures set if attachment is added.
  • 2012-10-16 Fixed bug#8149 - Wrong handling of subject when SubjectFormat=right.
  • 2012-10-12 Updated Polish translation, thanks to Pawel!
  • 2012-10-13 Fixed bug#8820 - Service rcotrs restart fails because a race condition happens.
  • 2012-10-12 Fixed bug#8819 - Syntax error (stop crontab command) in SuSE rc script.
  • 2012-10-12 Removed auto cleanup of expired sessions in CreateSessionID() to improve the scalability of the hole system.
  • 2012-10-11 Fixed bug#8667 - TicketSplit does not use QueueID of old Ticket for ACL Checking.
  • 2012-10-08 Fixed bug#8780 - 508 Compliance: Text descriptions of "Responsible Tickets" and "Locked Tickets" links are insufficient for screen reader users.
  • 2012-10-05 Fixed bug#8812 - Encrypted email doesn't see properly in Outlook.
  • 2012-10-03 Fixed bug#8214 - OTRS Init script on Red Hat fails to check scheduler.
  • 2012-10-03 Fixed bug#8805 - Cron missing as RPM dependency on Red Hat Enterprise Linux.
  • 2012-09-28 Fixed bug#7274 - Ticket QueueView sorts by priority on first page but subsequent pages sort incorrectly by Age.
  • 2012-09-27 Fixed bug#8792 - TriggerEscalationStopEvents logs as loglevel 'error'.
  • 2012-09-26 Fixed bug#8743 - AgentTicketCompose.pm creates To, CC, BCC filelds without spaces after comma.
  • 2012-09-25 Fixed bug#8606 - Escalation notifications should not be sent to agents who are set out-of-office.
  • 2012-09-25 Fixed bug#8740 - backup.pl: insufficient handling of system() return values.
  • 2012-09-24 Fixed bug#8622 - Storing a new GI Invoker or Operation with an existing name doesn't complain anything.
  • 2012-09-24 Fixed bug#8770 - AJAX Removes Default Options (follow-up fix).
  • 2012-09-21 Improved caching for Services and Service Lists.

#3.1.11 2012-10-16

  • 2012-09-18 Fixed bug#8770 - AJAX Removes Default Options.
  • 2012-09-17 Fixed bug#7135 - Queueview, Ticketwindow closing on Refresh.
  • 2012-09-17 Fixed bug#7294 - Ticket search window closes on background refresh of ticket queue.
  • 2012-09-13 Fixed bug#8765 - Package Manager OS detection does not work.
  • 2012-09-13 Improved HTML security filter to better find javascript source URLs.
  • 2012-09-11 Fixed bug#8575 - SSL protocol negotiation fails using SMTPTLS with recent IO::Socket::SSL versions by upgrading TLS module to 0.20.
  • 2012-09-10 Fixed bug#4475 - Extra double quote added to HTML links when using http-link field.
  • 2012-09-07 Improved caching of search results when the result set is empty.

#3.1.10 2012-08-30

  • 2012-08-28 Improved HTML security filter to detect tag nesting.
  • 2012-08-24 Fixed bug#8611 - Ticket count is wrong in QueueView.
  • 2012-08-21 Fixed bug#8698 - Layout.pm only looks at first entry from HTTP_ACCEPT_LANGUAGE to determine language.
  • 2012-08-21 Fixed bug#8731 - LDAP group check returns wrong error.

#3.1.9 2012-08-21

  • 2012-08-20 Fixed bug#3463 - <OTRS_TICKET_EscalationDestinationIn> incorrect.
  • 2012-08-20 Fixed bug#5954 - Ticket::Frontend::OverviewSmall###ColumnHeader has no effect on customer frontend.
  • 2012-08-19 Fixed bug#8584 Email address not added to recipients after collision/duplicate occurred.
  • 2012-08-17 HTML mails will now be displayed in an HTML5 sandbox iframe. This means that modern browsers will not execute plugins or JavaScript on the content any more. Currently, this is supported by Chrome and Safari, but IE10 and FF16 are also
  • 2012-08-17 HTML mails will now be displayed in the restricted zone in IE. This means that more restrictive security settings will apply, such as blocking of JavaScript content by default.
  • 2012-08-14 Fixed bug#8360 Cannot search for tickets by dynamic fields via SOAP.
  • 2012-08-14 Fixed bug#8697 Time related restrictions in TicketSearch operator (GenericInterface) not working.
  • 2012-08-14 Fixed bug#8685 - Cannot use address book / customer / spell check in phone / email if cookies are disabled. (partly fixed)
  • 2012-08-06 Fixed bug#8682 - linking search conditions with && in Customersearch is not working since Update from 3.1.1 to 3.1.7.
  • 2012-08-06 Fixed bug#8683 - Cannot create dynamic field if cookies are disabled.
  • 2012-08-06 Fixed bug#8672 - Search Profile can't have an ampersand in the name via Toolbar module.
  • 2012-08-06 Fixed bug#8619 - The UPGRADING file has incorrect patchlevel upgrade description.
  • 2012-08-03 Fixed bug#6882 - Dummy field set first child to the very right in edit screen.
  • 2012-08-03 Fixed bug#8680 - Bulk action fails if cookies are disabled.

#3.1.8 2012-08-07

  • 2012-08-02 Updated Greek translation file, thanks to Maistros Stelios!
  • 2012-07-31 Improved robustness of HTML security filter: Detect masked UTF-7 < and > signs.
  • 2012-07-31 Added config option for ticket permission in the escalation view.
  • 2012-07-31 Fixed bug#8675 - Kernel::GenericInterface::Mapping doesn't provide a ConfigObject.
  • 2012-07-20 Fixed bug#8660 - Duplicate DF X-Headers in PostMaster module.
  • 2012-07-17 Fixed bug#8647 - otrs.GenerateStats.pl "-S" option does not function.
  • 2012-07-16 Fixed bug#8616 - Spell Checker does not work using IE9.
  • 2012-07-11 Fixed bug#8568 - IMAPTLS - More than one email at one cron run will not work.
  • 2012-07-05 Added bug#8627 - bin/otrs.AddQueue2StdResponse.pl Script to add standard responses to queues, thanks to Oliver Skibbe @ CIPHRON GmbH.
  • 2012-07-04 Fixed bug#8607 - otrs service fails in 3.1.7 on SUSE linux.
  • 2012-07-02 Increased cache TTL of some core modules to improve performance.
  • 2012-07-01 Fixed bug#8620 - Using a default queue in the customer interface causes database error on PostgresSQL if ACLs are used.
  • 2012-06-29 Fixed bug#8618 - Inform and Involved Agents select boxes can not be resizable.
  • 2012-06-27 Fixed bug#8558 - GenericInterface: response isn't valid UTF-8 content.
  • 2012-06-27 Added bug#7039 - bin/otrs.AddService.pl script to add services from the command line.
  • 2012-06-26 Made display of pending time consistent with escalation time display.
  • 2012-06-22 Fixed bug#8230 - Invalid Challenge Token when creating ticket out of hyperlinks.

#3.1.7 2012-06-26

  • 2012-06-18 Fixed bug#8593 - Wrong description for 'Agent Notifications' on Admin interface.
  • 2012-06-18 Fixed bug#8587 - Typo in French translation.
  • 2012-06-15 Fixed bug#7879 - Broken Content-Type in forwarded attachments.
  • 2012-06-15 Fixed bug#8583 - Unneeded complexity and performance degradation creating Service Lists (Replacement for bug fix 7947).
  • 2012-06-15 Fixed bug#8580 - SQL warnings for CustomerCompanyGet on some database backends.
  • 2012-06-14 Fixed bug#8251 - Defect handling of invalid Queues in AJAX refresh.
  • 2012-06-14 Fixed bug#8574 - Perl special variable $/ is changed and never restored.
  • 2012-06-14 Fixed bug#8337 - Parentheses in user last_name / first_name are not sanitized (follow-up fix).
  • 2012-06-12 Fixed bug#8575 - Assignment of users does not work for responsible or owner permission in AgentTicketPhone.
  • 2012-06-12 Updated Hungarian translation, thanks to Németh Csaba!
  • 2012-06-12 Updated Danish translation, thanks to Lars Jørgensen!
  • 2012-06-12 Fixed bug#7872 - "Created" date in Large view is actually Last Updated date.
  • 2012-06-12 Fixed bug#8457 - Paste on a newly created ckeditor instance does not work on webkit based browsers.
  • 2012-06-11 Fixed bug#8565 - Exportfile action from otrs.PackageManaget.pl is broken.
  • 2012-06-11 Fixed bug#8458 - $OTRS_SCHEDULER -a start missing from /etc/init.d/otrs after update.
  • 2012-06-11 Fixed bug#8139 - SUSE RPM has no dependency on Date::Format perl module.
  • 2012-06-11 Fixed bug#8544 - Hovering ticket title is still shortened.
  • 2012-06-07 Fixed bug#8553 - Agent notifications can't be loaded from the database in some scenarios.
  • 2012-06-05 Fixed bug#8383 - Email address in 'To' field is lost after second reload if address is not in customer database.
  • 2012-06-06 Fixed bug#8549 - "Need User" warning in error log when creating a ticket for a customer not in DB.
  • 2012-06-05 Fixed bug#8546 - LinkObject Type is not translated in ticket zoom.
  • 2012-06-04 Fixed bug#7533 - SQL error if body contains only a picture.
  • 2012-06-04 Fixed bug#2626 - Default Service does not work for "unknown" customers. You can use the new setting "Ticket::Service::Default::UnknownCustomer" to specify if unknown customers should also receive the default services.
  • 2012-06-04 Improved performance of TemplateGenerator.pm, thanks to Stelios Gikas!
  • 2012-05-31 Fixed bug#8481 - Dynamic Fields lost after ticket move to another queue (using quick move Dropdown).
  • 2012-05-31 Fixed bug#8533 - Apache will not start using mod_perl on Fedora 16.

#3.1.6 2012-06-05

  • 2012-05-30 Fixed bug#8495 - Generic Agent TicketAction single value attributes should not let multiple selection.
  • 2012-05-30 Fixed bug#8378 - Validation fails if the ID of the element contains a dot (.) or a colon (:).
  • 2012-05-30 Fixed bug#7532 - 'Field is required' message should be removed in RTE if content is added.
  • 2012-05-30 Fixed bug#8514 - Long words in description break rendering of SysConfig items.
  • 2012-05-30 Fixed bug#8537 - DynamicField caching issue.
  • 2012-05-29 Fixed bug#8482 - Responsible of a ticket without responsible permission.
  • 2012-05-29 Fixed bug#8485 - CustomerUser validation fails in GI Ticket Operations if there is no ValidID in the mapping.
  • 2012-05-29 Fixed bug#8529 - Fixed print to STDERR in ReferenceData.pm.
  • 2012-05-28 Fixed bug#8427 - Dynamic Field Type Multiselect not shown in Notification (event).
  • 2012-05-27 Updated Norwegian translation, thanks to Lars Magnus Herland!
  • 2012-05-25 Fixed bug#8189 - AgentTicketCompose: Pressing "Enter" will delete Attachment.
  • 2012-05-25 Fixed bug#7844 - Escalation Event does not respect service calendar of ticket/queue.
  • 2012-05-25 Fixed bug#8228 - Ticket::Frontend::AgentTicketNote###StateDefault doesn't work.
  • 2012-05-25 Added template list to all output filter config to improve performance.
  • 2012-05-25 Fixed bug#8519 - Kernel::System::TicketSearch->TicketSearch() doesn't properly handle array references in SortBy parameter
  • 2012-05-24 Fixed bug#7512 - AJAX-reload of SMIME-fields did not work properly.
  • 2012-05-24 Fixed bug#8518 - Crypt on multiple recipients error replaces Crypt selection.
  • 2012-05-22 Fixed bug#8164 - Internal articles are visible within customer ticket overview.
  • 2012-05-22 Fixed bug#8506 - Customer email link won't open in popup as expected.
  • 2012-05-20 Fixed bug#7844 - Escalation Event does not respect service calendar of ticket/queue.
  • 2012-05-18 Added otrs.RefreshSMIMEKeys.pl to refresh SMIME certificate filenames according to the system's current OpenSSL version.
  • 2012-05-17 Fixed bug#8498 - OpenSSL 1.0.0 does not get the stored SMIME certificates when -CApath is used in the command.
  • 2012-05-16 Fixed bug#8337 - Parentheses in user last_name / first_name are not sanitized.
  • 2012-05-15 Updated French translation, thanks to Romain Monnier!
  • 2012-05-11 Fixed bug#8467 - Reply to an e-mail address with ' not possible.
  • 2012-05-11 Fixed bug#8352 - Wrong substitution regex in HTMLUtils.pm->ToAscii.
  • 2012-05-11 Fixed bug#8401 - DynamicField Update doesn't update the X-OTRS-DynamicField-XXX Fields in Postmaster Filters.
  • 2012-05-11 Fixed bug#5746 - Using PerlEx you have to restart IIS each time a setting is changed in SysConfig.
  • 2012-05-10 Fixed bug#8452 - Dynamic Field Date/Time not working when server runs on UTC.

#3.1.5 2012-05-15

  • 2012-05-09 Fixed bug#8466 - On Win32 GenericInterface does not return results properly.
  • 2012-05-08 Fixed bug#8465 - Can't create cache for web service debug log on win32 platforms.
  • 2012-05-08 Fixed bug#7919 - Translation of ticket states in CSV Export of CustomerTicketSearch.
  • 2012-05-08 Fixed bug#8461 - CustomerTicketSearch doesn't use ticket ACL rules.
  • 2012-05-04 Fixed bug#7877 - SMIME emails don't get parsed properly (follow-up fix).
  • 2012-05-04 Fixed bug#2452 - SMIME encoded E-Mails are not decrypted properly by OTRS (follow-up fix).
  • 2012-05-03 Fixed bug#8446 - Dynamic Field type TextArea missing > 3800 characters validation.
  • 2012-05-02 Fixed bug#8447 - Checkbox Dynamic Field is wrong calculated in statistics.
  • 2012-05-02 Fixed bug#8328 - Statistic containing restriction on dynamic field ignores the restriction.
  • 2012-05-01 Fixed bug#8439 - AgentTicketForward: ticket not unlocked after selecting a close state.
  • 2012-04-27 Fixed bug#7168 - Ticket Overview Control Row can only be one line high.
  • 2012-04-26 Fixed bug#8437 - Dynamic Field order duplicated when change the order of a field.
  • 2012-04-26 Fixed bug#8409 - Deselecting 'select all' in queue view does not work.
  • 2012-04-26 Updated Hungarian translation, thanks to Csaba Nemeth!
  • 2012-04-26 Fixed bug#8424 - Ticket articles of large tickets cannot be opened.
  • 2012-04-25 Added possibility to specify a cache type for selective cache cleaning in bin/otrs.DeleteCache.
  • 2012-04-24 Added possibility to define ACL rules by user role.
  • 2012-04-24 Fixed bug#8415 - Setting Ticket::Responsible ignored by AgentTicketActionCommon.
  • 2012-04-24 Fixed bug#8288 - Autocomplete search results show up in Times font when using Internet Explorer.
  • 2012-04-24 Fixed bug#8414 - ACL for AgentTicketCustomer in AgentTicketZoom doesn't affect CustomerID link in ticket information.
  • 2012-04-24 Updated CKEditor to version 3.6.3.
  • 2012-04-23 Fixed bug#8369 - Wrong handling of Ticket ACL in AJAX Updates.

#3.1.4 2012-04-24

  • 2012-04-15 Fixed bug#8284 - The text "Cc: (xx@mail.com) added database email!" is confusing.
  • 2012-04-16 Fixed bug#8392 - DynamicFieldAdd returns wrong value.
  • 2012-04-16 Fixed bug#8387 - UseSyncBackend configuration does not conform to OTRS style.
  • 2012-04-16 Fixed bug#8367 - Customer entry not marked as mandatory.
  • 2012-04-13 Fixed uninitialized value problem in Kernel/Output/HTML/Layout.pm.
  • 2012-04-06 Fixed bug#8348 - Wrong pop-up close behavior when no URL is given and SessionUseCookie is set to No.
  • 2012-04-06 Fixed bug#8346 - Incoming phone calls trigger NewTicket notification, even for existing tickets.
  • 2012-04-06 Fixed bug#8353 - Small typo in print CSS.
  • 2012-04-06 Fixed bug#8370 - AgentTicketForward does not set pending date for pending states.
  • 2012-04-05 Fixed bug#8368 - Personal queues update is not reflected in UI.
  • 2012-04-03 Fixed bug#8363 - SOAP Transport can't send a value '0'.
  • 2012-04-02 Added new Slovenian translation, thanks to Gorazd Zagar and Andrej Cimerlajt!
  • 2012-04-02 Updated Italian translation, thanks to Massimo Bianchi!
  • 2012-03-30 Fixed bug#8356 - ACLs for DynamicFields does not work on AgentTicketSearch.
  • 2012-03-30 Added new config feature to limit the number of 'From' entries in AgentTicketPhone to 1 (optional). Use the setting 'Ticket::Frontend::AgentTicketPhone::AllowMultipleFrom' if you want this.
  • 2012-03-29 Fixed uninitialized value error in Kernel/System/Log.pm.
  • 2012-03-29 Added caching for DynamicFieldValue entries to improve system performance.
  • 2012-03-29 Fixed bug#8336 - otrs.ExportStatsToOPM.pl broken.
  • 2012-03-29 Fixed bug#8349 - Caching breaks Admin frontend.
  • 2012-03-26 Improved performance on MySQL databases by removing useless LOWER statements.
  • 2012-03-26 Fixed bug#7877 - SMIME emails don't get parsed properly.
  • 2012-03-23 Disabled error message in RemoveSessionID().
  • 2012-03-23 Repaired broken cache handling in DynamicFieldList().

#3.1.3 2012-03-29

  • 2012-03-27 Fixed bug#8343 - Configuration of additional modules can be lost during upgrade.
  • 2012-03-22 Renamed form id in AgentLinkObject.dtl to make sure it doesn't interfere with wrong CSS
  • 2012-03-22 Updated Portugese translation, thanks to Rui Francisco!
  • 2012-03-21 Fixed bug#8333 - Type option '-' should not be available in ActionTicketCommon screens.
  • 2012-03-20 Fixed bug#8331 - Unable to delete ticket with > 1000 articles on Oracle database.
  • 2012-03-20 Fixed bug#8335 - Cache keys are not always properly constructed.
  • 2012-03-20 Dynamic fields and associated values can now be deleted in the admin area.
  • 2012-03-20 Do not show the empty item in dynamic field search fields.
  • 2012-03-19 Fixed an issue where DBUpdate-to-3.1.pl would die because of certain free text or free time configuration settings.
  • 2012-03-19 Fixed bug#8334 migration fails if FreeTime fields are not in use.
  • 2012-03-18 Added internal cache to Kernel/System/Lock.pm to improve performance.
  • 2012-03-18 Added internal cache to Kernel/System/Salutation.pm to improve performance.
  • 2012-03-18 Added internal cache to Kernel/System/Type.pm to improve performance.
  • 2012-03-18 Added internal cache to Kernel/System/Valid.pm to improve performance.
  • 2012-03-18 Added internal cache to Kernel/System/Queue.pm to improve performance.
  • 2012-03-18 Added internal cache to Kernel/System/State.pm to improve performance.
  • 2012-03-18 Added internal cache to Kernel/System/Priority.pm to improve performance.
  • 2012-03-18 Improved performance of Kernel/Modules/AdminPackageManager.
  • 2012-03-18 Improved performance of Kernel/System/Package.pm.
  • 2012-03-17 Improved performance by using SlaveDB in Dashboard if it is configured.
  • 2012-03-17 Improved performance by using Digest::SHA if it is available.
  • 2012-03-16 Added cache to Kernel/System/XML.pm to improve performance.
  • 2012-03-16 Added cache to Kernel/System/Package.pm to improve performance.
  • 2012-03-15 Fixed bug#8320 - IMAP FLAGS (\Seen \Recent) are appended to article body by upgrading bundled Net::IMAP::Simple to version 1.2030.
  • 2012-03-14 Added internal cache to user preferences backend to improve performance.
  • 2012-03-14 Added internal cache to customer user preferences backend to improve performance.
  • 2012-03-14 Added internal cache to queue preferences backend to improve performance.
  • 2012-03-14 Added internal cache to service preferences backend to improve performance.
  • 2012-03-14 Added internal cache to sla preferences backend to improve performance.
  • 2012-03-09 Fixed bug#8286 - Adressbook forgets selected entries.
  • 2012-03-07 Fixed bug#8297 - Selectbox for new owner causes ajax update on every change made via keyboard.
  • 2012-03-07 Updated Catalan translation, thanks to Antionio Linde!
  • 2012-03-05 Fixed bug#7545 - AgentTicketBounce lacks permission checks.

#3.1.2 2012-03-06

  • 2012-03-01 Fixed bug#8282 - Dropdown and Multiselect Dynamic Fields without Possible values causes errors with LayoutObject BuildSelection function.
  • 2012-03-01 Fixed bug#8277 - DynamicField Values not deleted when ticket is deleted.
  • 2012-02-28 Fixed bug#8274 - Dynamic Fields ACLs does not work correctly at Ticket Split.
  • 2012-02-28 Improved #7526 - Fixed handling of special characters (, ), &, - within statistics.
  • 2012-02-27 Fixed bug#8255 - TicketSearch in DynamicFields doesn't support ExtendedSearchCondition.
  • 2012-02-25 Fixed bug#8258 - DynamicField date value is reset to NULL.
  • 2012-02-23 Fixed bug#8214 - OTRS Init script on Red Hat / SUSE fails to check scheduler.
  • 2012-02-23 Fixed bug#8227 - LDAP user syncronisation doesn't work.
  • 2012-02-23 Fixed bug#8235 - Searching on DynamicFields, results are lost on next page.
  • 2012-02-21 Fixed bug#8252 - Small typo in German translation of AgentTicketZoom.
  • 2012-02-16 Fixed bug#8226 - Problem with Customized DynamicFields in TicketOverviewSmall.
  • 2012-02-16 Fixed bug#8233 - DB error migrating stats on Oracle.
  • 2012-02-14 Fixed bug#8224 - Admin Responses screen does not allow to filter responses.
  • 2012-02-14 Fixed bug#7652 - OpenSearch providers are served with wrong mime type. Follow-up fix.
  • 2012-02-14 Fixed bug#8140 - Shortcut for creating new e-mail ticket doesn't work. The hotkey for "new email ticket" was changed from e to m to avoid a collision.
  • 2012-02-14 Fixed bug#8144 - Typo and improved logging in GenericAgent.pm.
  • 2012-02-14 Fixed bug#8183 - Canceling AgentTicketCompose on an unlocked ticket generates ChallengeToken error.
  • 2012-02-13 Fixed bug#8219 - TicketCreate and TicketUpdate GI ticket operations requires a valid CustomerUser.
  • 2012-02-13 Fixed bug#8201 - Popup in browser always open on leftmost display when using dual monitor setup.
  • 2012-02-13 Fixed bug#8202 - Kernel::System::JSON->Decode() dies when providing malformed JSON.
  • 2012-02-13 Fixed bug#8211 - Typos in Labels: DYNAMICFILED.
  • 2012-02-09 Fixed bug#7109 - Statistics error when PDF support is not active.

#3.1.1 2012-02-14

  • 2012-02-09 Fixed bug#8184 - Uninstall and upgrade fails if file in package can't be removed.
  • 2012-02-09 Fixed bug#8199 - Linked tickets open only in tabs.
  • 2012-02-03 Fixed bug#8148 - Wrong presentation of queue structure in CustomerTicketMessage.
  • 2012-02-03 Fixed bug#8137 - Issues with Owner list refresh when selecting a new Owner.
  • 2012-02-03 Fixed bug#8180 - bin/otrs.LoaderCache.pl exit code is wrong.

#3.1.0 rc1 2012-02-07

  • 2012-02-03 Fixed bug#8171 - Table rows have different heights.
  • 2012-02-02 Fixed bug#7937 - HTMLUtils.pm ignore to much of e-mail source code.
  • 2012-02-02 Fixed bug#7972 - Some mails may not present HTML part when using rich viewing.
  • 2012-02-02 Fixed bug#8179 - DynamicField backend DateTime renders timestamps with seconds.
  • 2012-01-31 Fixed bug#8163 - Ticket / Article title can't be copied if value is too long.
  • 2012-01-31 Fixed bug#8161 - History hover broken - missing title attribute.
  • 2012-01-30 Fixed bug#8147 - Possible values for queues not being considered in ACLs.
  • 2012-01-30 Fixed bug#8021 - Creating new Dynamic Field is not adding the field name to the X-OTRS header lists configuration for the PostMaster filters.
  • 2012-01-27 Fixed bug#8145 - TicketFreeTime entries in search profiles don't get updated.
  • 2012-01-27 Fixed bug#2820 - Wide character in Syslog message causes Perl crash on utf8 systems.

#3.1.0 beta5 2012-01-31

  • 2012-01-25 Fixed bug#7890 - Changed wording of config setting for RFC 5321 compliance.
  • 2012-01-24 Fixed bug#8068 - Corrected field & DynamicField preselection on TicketSplit.
  • 2012-01-24 Fixed bug#8115 - Richtext editor not show in customer interface after switching to Catalan frontend language.
  • 2012-01-23 Fixed bug#7994 - ACL: action-restrictions not possible for all ticket actions.
  • 2012-01-23 Fixed bug#7984 - Unable to select the output format of statistics.
  • 2012-01-23 Fixed bug#8136 - Browser Time Detection and time zone UTC generates warning in web server error log.
  • 2012-01-23 Fixed bug#8132 - Browser version message misleading when 'compatibility mode' is enabled in Internet Explorer.
  • 2012-01-23 Fixed bug#7916 - Address Book doesn't work correctly.
  • 2012-01-23 Fixed bug#8019 - Ticket customer info widget has unneeded scroll bars.
  • 2012-01-23 Fixed bug#8066 - TicketAcl with empy possible List for DynamicFields crashes.
  • 2012-01-20 Fixed bug#7495 - Cursor stands still in editor in IE 9.
  • 2012-01-20 Fixed bug#8129 - Ticket Unwatch may lead to errorscreen.
  • 2012-01-20 Updated Finnish translation file, thanks to Mikko Hynninen!
  • 2012-01-17 Fixed bug#8117 - Can't create ticket for newly created customer user.
  • 2012-01-16 Fixed bug#8094 - Typo In Ticket.pm.
  • 2012-01-16 Creation of QueueObject was not possible because of missing EncodeObject in CustomerUserGenericTicket.pm.

#3.1.0 beta4 2012-01-17

  • 2012-01-12 Fixed bug#8107 - Ticket state is not set as default on ticket edit screens.
  • 2012-01-12 Fixed bug#8105 - Changing Priority does not update all relevant SysConfig fields.
  • 2012-01-11 Dramatically improved HTML rendering performance for pages with a large amount of data, thanks to Stefan Bedorf!
  • 2012-01-11 Fixed bug#8103 - Edit screens does not get Dynamic Field values from selected ticket.
  • 2012-01-11 Fixed bug#8070 - Configured year ranges do not apply for date DynamicFields.
  • 2012-01-11 Updated CPAN module YAML to version 0.78.
  • 2012-01-11 Updated CPAN module Net::IMAP::Simple to version 1.20271.
  • 2012-01-11 Updated CPAN module LWP::UserAgent to version 6.03.
  • 2012-01-11 Updated CPAN module Digest::SHA::PurePerl to version 5.70.
  • 2012-01-11 Updated CPAN module CGI to version 3.59.
  • 2012-01-10 Fixed bug#8095 - Dashboard ticket list does not support DynamicFields.
  • 2012-01-10 Ticket search and ticket link should require at least one search parameter.
  • 2012-01-09 Improved consistency of ChallengeToken checks in the agent and admin interface.
  • 2012-01-03 Updated Serbian translation, thanks to Milorad Jovanovic!
  • 2011-12-23 Fixed bug#8052 - ACLs code is called even when there is no defined ACL or ACL module.
  • 2011-12-23 Fixed bug#8037 - Registration screen in web installer produces HTTP 500 error.
  • 2011-12-22 Fixed bug#7947 - Service list can be made useless with simple ACL and/or disabling services.
  • 2011-12-22 Fixed bug#8049 - TicketFreeText X-headers should not exist on new installations.
  • 2011-12-22 Fixed bug#8043 - TicketSplit does not use default ACLs from parent.
  • 2011-12-21 Fixed bug#8044 - TicketACL does not get dynamic fields as ticket attributes always.
  • 2011-12-21 Fixed bug#8039 - SysConfig writes files in a non-atomic way.
  • 2011-12-20 Fixed bug#4239 - Include ticket number in toolbar fulltext search.
  • 2011-12-20 Fixed bug#7955 - Customer identity is not displayed on Customer Interface.
  • 2011-12-20 Fixed bug#8035 - SOAP interface does not allow to create/update CustomerCompany records.
  • 2011-12-20 Fixed bug#8027 - Duplicated slash in cache subdirectory names.
  • 2011-12-20 Make sure the customer is being returned to ticket search result after using 'back' link from a ticket he has reached from the search result page.
  • 2011-12-19 Fixed bug#7666 - Queue Preferences potentially slow.
  • 2011-12-19 Updated Polish translation file, thanks to Pawel!
  • 2011-12-16 Fixed Lithuanian language file encoding.
  • 2011-12-16 Added OTRS 2.4-style article colors to the article list in AgentTicketZoom. This is disabled by default, enable 'Ticket::UseArticleColors' in SysConfig to use it.

#3.1.0 beta3 2011-12-20

  • 2011-12-15 Fixed bug#8012 - Confusing dashboard filter names.
  • 2011-12-14 Fixed bug#8000 - Queues are translated if are displayed in list-style.
  • 2011-12-13 Added feature bug#7893 - Customer Info in TicketZoom can now also list open tickets based on CustomerUserLogin rather than CustomerID, and can list closed tickets as well.
  • 2011-12-13 Fixed bug#8020 - Queue list in new move window has the current queue enabled.
  • 2011-12-13 Fixed bug#8017 - After first AJAXUpdate call, MultiSelect DynamicFields gets empty.
  • 2011-12-13 Fixed bug#7999 - Uncheck all services for a customer doesn't work.
  • 2011-12-13 Fixed bug#7005 - JavaScript Init function is executed more than once in TicketZoom.
  • 2011-12-13 Fixed bug#7020 - Error in MySQL Syntax when CustomerID contains special characters.
  • 2011-12-12 Improved #7526 - Automatic TicketSearch for special characters (, ), &, - fails.
  • 2011-12-12 Fixed bug#8009 - Statistic overview does not show the statistic object name for static statistics.
  • 2011-12-12 Changed the default behaviour of TicketGet() and ArticleGet() to NOT return the dynamic field values for performance reasons. If you need them, pass DynamicFields => 1.
  • 2011-12-09 Fixed bug#7014 - Inline article gets bigger than Ticket::Frontend::HTMLArticleHeightMax.
  • 2011-12-09 Removed compatibility modules AgentTicketMailbox and CustomerZoom (these only performed redirects to newer screens).
  • 2011-12-09 Fixed bug#7997 - Fetching mail via AdminMailAccount does not work.
  • 2011-12-09 Fixed bug#7991 - Locale::Codes is not bundled in 3.1.0beta2 tarball, breaking Customer Cumpany screen.
  • 2011-12-09 Fixed bug#7995 - Previous owner is missing in AgentTicketMove.
  • 2011-12-09 Updated Japanese Translation, thanks to Kaoru Hayama!
  • 2011-12-08 A bug related to oracle made database updates necessary ON ALL PLATFORMS when upgrading from beta1 or beta2. Please see the UPGRADING file for details.
  • 2011-12-07 Fixed bug#7959 - Problem when entering a customer in the autocomplete field in AgentTicketPhone.
  • 2011-12-07 Fixed bug#7976 - Add Event Trigger Asynchronous not correctly displayed in Event Triggers Table.
  • 2011-12-06 Fixed bug#7981 - Stats sum on X axis does not display total if the total is zero.
  • 2011-12-06 Fixed bug#4740 - HTTP header in Redirect is not syntactically correct.
  • 2011-12-06 Fixed bug#5253 - User preferences are updated when displaying an overview.
  • 2011-12-05 Fixed bug#5356 - TicketFreeText (now Dynamic Fields) containing domain name - causes Agent interface issues
  • 2011-12-05 Fixed bug#3334 - FreeFields (now Dynamic Fields) with content "0" aren't displayed within TicketZoom view
  • 2011-12-05 Fixed bug#4032 - TicketFreeText (now Dynamic Fields)- DefaultSelection does not work for AgentTicketForward
  • 2011-12-05 Fixed bug#7923 - Free field value not correctly migrated error on DBUpdate-to-3.1.pl.
  • 2011-12-05 Fixed bug#7975 - Wrong Type parameter is sent on Dynamic Fields ACLs.
  • 2011-12-05 Fixed bug#7968 - DynamicField empty value "-" disappears on AJAX reload.
  • 2011-12-05 Fixed bug#3544 - Don't show link to AgentTicketCustomer if agent does not have permissions.
  • 2011-12-05 Fixed bug#7900 - DefaultQueue does not preselect queue in CustomerTicketMessage.
  • 2011-12-05 Fixed bug#7184 - Service catalog is not useable with sophisticated amount of entries.
  • 2011-12-05 Fixed bug#7864 - Inconsequent wrapping of text causes ugly notifications.
  • 2011-12-05 Fixed bug#7967 - Misleading comment on DF Dropdown setup.
  • 2011-12-05 Fixed bug#7966 - Little german translation enhancement.
  • 2011-12-02 Fixed bug#5437 - Reload of TicketFreeTexFields (now DynamicFields) (for ACL).
  • 2011-12-02 Fixed bug#7056 - AgentTicketMove.pm does not handle TicketFreeText (now DynamicFields) correctly.
  • 2011-12-02 Fixed bug#7442 - Dashboard permission check for multiple Groups only tests first group.
  • 2011-12-02 Fixed bug#4548 - 'Ajax overwrites OnChange' in BuildSelection().

#3.1.0 beta2 2011-12-06

  • 2011-11-30 Fixed bug#6715 - Setting CustomerID with otrs.AddCustomerUser.pl.
  • 2011-11-29 Fixed bug#7719 - Agent login page does not offer user to save password with Firefox browser.
  • 2011-11-29 Fixed bug#4957 - Password Change dialog misses "Current Password" option.
  • 2011-11-29 Show Article Creator in article view, similar to Idea#378.
  • 2011-11-28 Updated CPAN module Apache::DBI to version 1.11.
  • 2011-11-28 Updated CPAN module Mozilla::CA to version 20111025.
  • 2011-11-26 Added ReferenceData object that provides ISO-3166 country codes. Could be extend to contain other data later.
  • 2011-11-23 Fixed bug#7926 - AJAX refresh does not work on some fields.
  • 2011-11-24 Fixed bug#7931 - Operations and Invokers can't be deleted from web service if the Controller is not present or not registered.
  • 2011-11-23 Fixed bug#7921 - Running DBUpdate-to-3.1-post.mssql.sql on Microsoft SQL Server generates errors.
  • 2011-11-23 Added Idea#378 - Show ticket creator in zoom view.
  • 2011-11-23 Fixed bug#6139 - Hide current queue in queue move dialog in AgentTicketZoom.
  • 2011-11-23 Fixed bug#6365 - AdminMailAccount Queue field should be hidden or disabled if Dispatching is set to 'By Mail'.
  • 2011-11-23 Fixed bug#7930 - Depreciation warnings in error log when running OTRS on Perl 5.14.
  • 2011-11-21 Fixed bug#7914 - DynamicField value Storage on AgentTicketActionCommon.pm and AgentTicketPhoneCommon.pm.
  • 2011-11-21 Fixed bug#7923 - Free field value not correctly migrated error on DBUpdate-to-3.1.pl.
  • 2011-11-21 Fixed bug#3804 - Stats in Bar or Pie chart formats don't display non- ascii characters correctly.
  • 2011-11-21 Fixed bug#7920 - New ACL mechanism does not update Ticket{StateType} when a State or StateID is given.
  • 2011-11-21 Use the secure attribute to restrict cookies to HTTPS if it is used.
  • 2011-11-21 Fixed bug#7909 - Errors should be logged in web server error log only.
  • 2011-11-21 Added feature to drag and drop/copy and paste images to richtext editor in firefox (base64 encoded).
  • 2011-11-19 Fixed bug#7917 - New ACL mechanism does not generate DynamicField hash check when only TicketID is given.

#3.1.0 beta1 2011-11-22

  • 2011-11-15 Added IE7 to browser blacklist.
  • 2011-11-15 Updated German translation.
  • 2011-11-14 Fixed bug#7526 - OTRS Ticket Search not working with ( or ).
  • 2011-11-14 Added Idea#724 - Connect to IMAP servers using TLS encryption.
  • 2011-11-14 Fixed bug#7879 - Add the option to get mail from a specified IMAP folder.
  • 2011-11-14 Added new 'registration' mask to install process.
  • 2011-11-10 Fixed bug#5863 - Added autocomplete for Cc and Bcc in AgentTicketCompose
  • 2011-11-10 Fixed AgentBook (addressbook) to cooperate with the new autocomplete handling in the ticket screens.
  • 2011-11-08 Fixed correct validation handling of RTE.
  • 2011-11-07 Fixed spelling mistake in README.
  • 2011-11-04 Removed 'address' and 'div' style formats from CKEditor.
  • 2011-11-04 Added support for CKEditor on iPhone and iPad with iOS5.
  • 2011-11-04 Added config option Frontend::AgentLinkObject::WildcardSearch to enable wildcard search if the AgentLinkObject mask is started.
  • 2011-11-01 Added functionality to allow to use auto-complete feature for more than one entry in To, From, Cc and Bcc fields into TicketPhone and EmailTicket screens.
  • 2011-10-31 Fixed bug#7454 - MSSQL should use NVARCHAR to store text strings rather than VARCHAR.
  • 2011-10-31 Fixed bug#7858 - Make "Apache::DBI" option not being overwritten with each update. Apache::DBI is now loaded in web server configuration file.
  • 2011-10-28 Updated CKEditor to 3.6.2.
  • 2011-10-28 Updated json2.js to current version 2011-10-19.
  • 2011-10-28 Updated stacktrace.js to 0.3.
  • 2011-10-28 Updated jQuery Validate plugin to 1.9.
  • 2011-10-28 Updated jQuery UI to 1.8.16.
  • 2011-10-28 Updated jQuery to 1.6.4.
  • 2011-10-24 Fixed bug#7824 - Tickets locked through 'tmp_lock' lock type aren't shown as locked tickets
  • 2011-10-20 Fixed bug#7168 - Ticket Overview Control Row can only be one line high.
  • 2011-09-28 Fixed Ticket#2011080542009673 - Improved location check for _FileInstall().
  • 2011-09-26 Added missing cpan module Encode::Locale which is now required for HTTP::Response and LWP::UserAgent.
  • 2011-09-16 Added new legacy driver for PostgreSQL 8.1 or earlier. This needs to be activated for such older installations in Kernel/Config.pm as follows: perl $Self->{DatabasePostgresqlBefore82} = 1;
  • 2011-09-09 Updated CPAN module Mozilla::CA to version 20110904.
  • 2011-09-06 Converted all translation files to utf-8.
  • 2011-09-01 Changed Postgresql driver to also use standard_conforming_strings in regular database connections.
  • 2011-09-01 Fixed bug#7684 - PostMaster Filter Module fails to create ticket if state set in filter is invalid.
  • 2011-08-30 Updated CPAN module SOAP::Lite to version 0.714.
  • 2011-08-30 Updated CPAN module libwww-perl to version 6.02.
  • 2011-08-30 Updated CPAN module YAML to version 0.73.
  • 2011-08-30 Updated CPAN module URI to version 1.59.
  • 2011-08-30 Updated CPAN module Text::Diff to version 1.41.
  • 2011-08-30 Updated CPAN module Proc::Daemon to version 0.14.
  • 2011-08-30 Updated CPAN module Net::SMTP::TLS::ButMaintained to version 0.18.
  • 2011-08-30 Updated CPAN module Net::IMAP::Simple to version 1.2024.
  • 2011-08-30 Updated CPAN module Mozilla::CA to version 20110409.
  • 2011-08-30 Updated CPAN module MailTools to version 2.08.
  • 2011-08-30 Updated CPAN module JSON to version 2.53.
  • 2011-08-30 Updated CPAN module JSON::PP to version 2.27200.
  • 2011-08-30 Updated CPAN module HTTP::Message to version 6.02.
  • 2011-08-30 Updated CPAN module Digest::SHA::PurePerl to version 5.62.
  • 2011-08-30 Updated CPAN module CGI to version 3.55.
  • 2011-08-24 Fixed bug#6718 - error when running otrs-initial-insert.postgresql.sql by making otrs.xml2sql.pl write out utf8 files and by adding 'SET standard_conforming_strings TO ON'.
  • 2011-08-22 Fixed bug#7635 - Remove support for Suse 9.
  • 2011-08-22 Fixed bug#6444 - OTRS rc scripts checks and stops local mysql database and complains about having no database if you use a remote one.
  • 2011-08-22 Fixed bug#7638 - OTRS rc scripts installation/check/stop of Scheduler service.
  • 2011-08-22 Fixed bug#2365 - Removed dependency on MySQL in RPMs.
  • 2011-08-12 Removed support for non-utf-8 internal encodings.
  • 2011-07-29 Fixed bug#7538 - CustomerSearchAutoComplete###QueryDelay has incorrect pattern match.
  • 2011-07-20 Added feature bug#976 - Send emails via bulk action.
  • 2011-07-18 Added feature bug#7479 - Add "TicketChangeTime" as filter parameter in Generic agent.
  • 2011-07-01 Now stores binary data in VARBINARY rather than deprecated type TEXT on MS SQL Server.
  • 2011-07-01 Fixed bug#7454 - MS SQL should use NVARCHAR to store text strings rather than VARCHAR.
  • 2011-06-21 TicketGet() now also returns ChangeBy and CreateBy.
  • 2011-06-06 Fixed bug#4946 - Notification mails lack "Precedence: bulk" or similar headers.
  • 2011-05-20 Added feature bug#7340 - It's not possible to sort tickets on last changed date.
  • 2011-05-18 Added feature bug#7207 - Display warning if user is logged in and out-of-office is activated.
  • 2011-05-16 Added feature bug#7316 - Possibility to exclude articles of certain sender types from being displayed in OverviewPreview mode and to display a certain article type as expanded when entering the view.
  • 2011-05-03 Added feature Ideascale#488 - Use ticket number in the URL to access to its zoom view.
  • 2011-05-02 Added feature bug#6108 / Ideascale#87 - add the possibility to register inbound phone conversations.
  • 2011-04-29 Added enhancement bug#7267 0 Performance issue in dtl with large pages. Thanks to Stelios Gikas <stelios.gikas@noris.net>!
  • 2011-04-29 Added enhancement bug#7266 - Performance issue in ticket zoom - article seen with many article. Thanks to Stelios Gikas <stelios.gikas@noris.net>!
  • 2011-04-27 Added feature bug#5484 / IdeaScale#497 - Bulk action to set/change Ticket Type.
  • 2011-04-27 Added feature bug#7258 - Stats output always has a timestamp and report name in the filename.
  • 2011-04-27 Fixed bug#7257 - Stats CSV outputs report name and timestamp as first line.
  • 2011-04-27 Added feature bug#5607 - otrs.GenerateStats.pl report only can be sent to one recipient at a time.
  • 2011-04-27 Fixed bug#7211 - 'Valid' used in labels is now replaced with 'Validity'.
  • 2011-04-25 Fixed bug#7236 - Ticket::TicketTitleUpdate() does not update change_time of ticket.
  • 2011-04-20 Fixed ticket#2011041942007629 - Uninitialized value problem in AgentPreferences.pm.
  • 2011-04-20 Fixed bug#7243 - Problem if current_timestamp of database system is different to system time (e. g. time()).
  • 2011-04-19 Fixed bug#3549 - ACLs don't work against queues with nonlatin characters.
  • 2011-04-18 Fixed bug#7216 - Company names containing "&" pulled from Active Directory cause errors in error.log when using Company Tickets.
  • 2011-04-06 Added generic notification module to show messages in the agent interface.
  • 2011-04-05 Fixed bug#7182 - AgentDashboard preferences are always translated.
  • 2011-03-29 Fixed bug#6994 - AgentSelfNotifyOnAction is ignored for event based notifications.
  • 2011-03-24 Fixed bug#6981 - ReadOnly CustomerUser sources should not be selectable for creating new customers.
  • 2011-03-15 Fixed bug#7057 - Kernel::System::StandardResponse->StandardResponseLookup() is broken.
  • 2011-03-15 Fixed bug#7053 - Installer page titles are not localized.
  • 2011-03-07 Added feature bug#6992 - Ticket Responsible can't be set by GenericAgent.
  • 2011-03-07 Added feature bug#6140 - Make the refresh interval of the dashboard configurable.
  • 2011-03-01 Added feature bug#6977 - Next Screen after AgentTicketMove should be configurable.
  • 2011-02-28 Added feature bug#6894. Events for escalations.
  • 2011-02-24 Fixed bug#6867. CustomerCompany external source requires change_time and create_time columns.
  • 2011-02-07 Fixed bug#2452 - SMIME encoded E-Mails are not decrypted properly by OTRS.
  • 2011-02-02 Fixed bug#3125 - No translation for ticket-state in notifications.
  • 2011-02-02 Fixed bug#6618 - TicketIndex can not be created if queue name of > 70 characters exists.

#3.0.22 2013-07-09

  • 2013-06-25 Improved parameter quoting in various places.

#3.0.21 2013-06-18

  • 2013-06-06 Improved permission checks in AgentTicketWatcher.

#3.0.20 2013-05-21

  • 2013-05-17 Updated Package Manager, that will ensure that packages to be installed meet the quality standards of OTRS Group. This is to guarantee that your package wasn’t modified, which may possibly harm your system or have an influence on the stability and performance of it. All independent package contributors will have to conduct a check of their Add-Ons by OTRS Group in order to take full advantage of the OTRS package verification.
  • 2013-05-07 Improved permission checks in AgentTicketPhone.
  • 2013-05-07 Fixed bug#7478 - Got an external answer to an internal mail.
  • 2013-04-08 Fixed bug#9312 - LinkObject permission check problem.

#3.0.19 2013-04-02

  • 2013-03-18 Improved permission checks in LinkObject.

#3.0.18 2013-03-12

  • 2013-03-04 Updated CKEditor to version 3.6.6.
  • 2013-03-02 Fixed bug#9214 - IE10: impossible to open links from rich text articles.
  • 2012-12-03 Fixed bug#8933 - ArticleStorageInit permission check problem.
  • 2012-11-28 Fixed bug#8955 - Init script might fail on SUSE.
  • 2012-10-23 Fixed bug#8566 - Cannot download attachment if filename has character #.
  • 2012-10-23 Fixed bug#8833 - Article table in TicketZoom does not scroll correctly.
  • 2012-10-23 Fixed bug#8673 - Richtext-Editor popups broken on Customer-Interface.
  • 2012-10-16 Fixed bug#8149 - Wrong handling of subject when SubjectFormat=right.

#3.0.17 2012-10-16

  • 2012-10-05 Fixed bug#6820 - OTRS crash with "division by zero" if escalation set incorrectly.
  • 2012-09-25 Fixed bug#8606 - Escalation notifications should not be sent to agents who are set out-of-office.
  • 2012-09-13 Improved HTML security filter to better find javascript source URLs.

#3.0.16 2012-08-30

  • 2012-08-28 Improved HTML security filter to detect tag nesting.
  • 2012-08-24 Fixed bug#8611 - Ticket count is wrong in QueueView.

#3.0.15 2012-09-04

  • 2012-08-17 HTML mails will now be displayed in an HTML5 sandbox iframe. This means that modern browsers will not execute plugins or JavaScript on the content any more. Currently, this is supported by Chrome and Safari, but IE10 and FF16 are also
  • 2012-08-17 HTML mails will now be displayed in the restricted zone in IE. This means that more restrictive security settings will apply, such as blocking of JavaScript content by default.
  • 2012-08-06 Fixed bug#8672 - Search Profile can't have an ampersand in the name via Toolbar module.

#3.0.14 2012-08-07

  • 2012-07-31 Improved robustness of HTML security filter: Detect masked UTF-7 < and > signs.
  • 2012-07-16 Fixed bug#8616 - Spell Checker does not work using IE9.
  • 2012-07-16 Fixed JavaScript error when no suggestions can be made by the spell checker.
  • 2012-06-29 Fixed bug#8618 - Inform and Involved Agents select boxes can not be resizable.
  • 2012-06-15 Fixed bug#7879 - Broken Content-Type in forwarded attachments.
  • 2012-06-14 Fixed bug#8574 - Perl special variable $/ is changed and never restored.
  • 2012-06-14 Fixed bug#8337 - Parentheses in user last_name / first_name are not sanitized (follow-up fix).
  • 2012-06-12 Fixed bug#7872 - "Created" date in Large view is actually Last Updated date.
  • 2012-06-04 Improved performance of TemplateGenerator.pm, thanks to Stelios Gikas!

#3.0.13 2012-06-05

  • 2012-05-30 Fixed bug#7532 - 'Field is required' message should be removed in RTE if content is added.
  • 2012-05-30 Fixed bug#8514 - Long words in description break rendering of SysConfig items.
  • 2012-05-25 Fixed bug#8189 - AgentTicketCompose: Pressing "Enter" will delete Attachment.
  • 2012-05-24 Fixed bug#7512 - AJAX-reload of SMIME-fields did not work properly.
  • 2012-05-24 Fixed bug#8518 - Crypt on multiple recipients error replaces Crypt selection.
  • 2012-05-22 Fixed bug#8164 - Internal articles are visible within customer ticket overview.
  • 2012-05-16 Fixed bug#8337 - Parentheses in user last_name / first_name are not sanitized.
  • 2012-05-04 Fixed bug#7877 - SMIME emails don't get parsed properly (follow-up fix).
  • 2012-04-26 Fixed bug#8424 - Ticket articles of large tickets cannot be opened.
  • 2012-04-24 Fixed bug#8288 - Autocomplete search results show up in Times font when using Internet Explorer.
  • 2012-03-26 Fixed bug#7877 - SMIME emails don't get parsed properly.
  • 2012-03-20 Fixed bug#8331 - Unable to delete ticket with > 1000 articles on Oracle database.

#3.0.12 2012-03-13

  • 2012-03-05 Fixed bug#7545 - AgentTicketBounce lacks permission checks.
  • 2012-02-28 Improved #7526 - Fixed handling of special characters (, ), &, - within statistics.
  • 2012-02-23 Fixed bug#8227 - LDAP user syncronisation doesn't work.
  • 2012-02-15 Fixed bug#8144 - Typo and improved logging in GenericAgent.pm.
  • 2012-02-14 Fixed bug#7652 - OpenSearch providers are served with wrong mime type. Follow-up fix.
  • 2012-02-09 Fixed bug#7109 - no one statistic is working with your selected.
  • 2012-02-09 Fixed bug#8199 - Linked tickets open only in tabs.
  • 2012-02-03 Fixed bug#8180 - bin/otrs.LoaderCache.pl exit code is wrong.
  • 2012-02-02 Fixed bug#7937 - HTMLUtils.pm ignore to much of e-mail source code.
  • 2012-02-02 Fixed bug#7972 - Some mails may not present HTML part when using rich viewing.
  • 2012-01-27 Fixed bug#2820 - Wide character in Syslog message causes Perl crash on utf8 systems.
  • 2012-01-23 Fixed bug#8019 - Ticket customer info widget has scroll bars
  • 2012-01-20 Fixed bug#8128 - Ticket Unwatch may lead to errorscreen.
  • 2012-01-16 Creation of QueueObject was not possible because of missing EncodeObject in CustomerUserGenericTicket.pm
  • 2011-12-20 Fixed bug#8035 - SOAP interface does not allow to create/update CustomerCompany records.
  • 2011-12-19 Fixed bug#7005 - JavaScript Init function is executed more than once in TicketZoom
  • 2011-12-14 Fixed bug#7014 - Inline article gets bigger than Ticket::Frontend::HTMLArticleHeightMax.
  • 2011-12-16 Fixed Lithuanian language file encoding.
  • 2011-12-14 Fixed bug#8000 - Queues are translated if are displayed in list-style.
  • 2011-12-13 Fixed bug#7020 - Error in MYSQL Syntax when CustomerID contains special characters.
  • 2011-12-12 Improved #7526 - Automatic TicketSearch for special characters (, ), &, - fails.
  • 2011-12-09 Fixed bug#7997 - Fetching mail via AdminMailAccount does not work.
  • 2011-12-09 Fixed bug#7995 - Previous owner is missing in AgentTicketMove.
  • 2011-12-06 Fixed bug#5253 - User preferences are updated when displaying an overview.
  • 2011-12-05 Fixed bug#7971 - ACL to restrict Priority based on Service does not work in Customer interface
  • 2011-12-05 Fixed bug#7864 - Inconsequent wrapping of text causes ugly notifications.
  • 2011-12-05 Fixed bug#7338 - Upgrade Script DBUpdate-to-3.0.pl fails to create virtual_fs tables on oracle.
  • 2011-12-02 Fixed bug#7442 - Dashboard permission check for multiple Groups only tests first group.
  • 2011-11-29 Fixed bug#7719 - Agent login page does not offer user to save password with Firefox browser.
  • 2011-11-30 Fixed bug#6715 - Setting CustomerID with otrs.AddCustomerUser.pl.
  • 2011-11-28 Updated CPAN module Apache::DBI to version 1.11.
  • 2011-11-23 Fixed bug#7930 - Depreciation warnings in error log when running OTRS on Perl 5.14.
  • 2011-11-21 Fixed bug#3804 - Stats in Bar or Pie chart formats don't display non- ascii characters correctly.
  • 2011-11-21 Use the secure attribute to restrict coookies to HTTPS if it is used.
  • 2011-11-21 Fixed bug#7909 - Errors should be logged in web server error log only.
  • 2011-11-17 Fixed bug#7896 - Inline images are broken in ticket answers.
  • 2011-11-17 Fixed bug#5782 - Skipped GenericAgent cron executions because of timing issues.
  • 2011-11-17 Fixed bug#7674 - Pagination in dashboard appears even with one page of results.
  • 2011-11-16 Fixed bug#7903 - Improve MarkTicketsAsSeen for use with large amounts of tickets.
  • 2011-11-15 Fixed bug#7901 - Package Manager does not clear the cache.
  • 2011-11-15 Fixed bug#7120 - Inline images from Lotus Notes do not show in AgentTicketCompose interface.
  • 2011-11-14 Fixed bug#7526 - OTRS Ticket Search not working with ( or ).
  • 2011-11-10 Fixed bug#7879 - Ticket forward not working if content-id exists.
  • 2011-11-07 Fixed bug#7887 - Type based ACLs do not match if Type (Name) is sent.
  • 2011-11-05 Fixed bug#7876 - NewTicketReject Postmaster module uses Admin Address as 'from' in reject emails.
  • 2011-11-05 Fixed bug#7884 - Error message in web server error log when assigning queues to standard responses.
  • 2011-11-03 Fixed bug#7865 - Special characters in group names.
  • 2011-11-01 Fixed bug#7875 - Restricting visibility of SLA in the Customer Ticket zoom does not work.
  • 2011-11-01 Fixed bug#7823 - ACL could remove default state from ticket masks.
  • 2011-10-26 Fixed bug#7465 - Out-of-office unlock does not work upon customer's web reply.
  • 2011-10-25 Fixed bug#7843 - Customer and Agent Ticket Zoom issue with Sessions.
  • 2011-10-24 Improved rpc-example.pl to not use autodispatch any more.
  • 2011-10-21 Fixed bug#7845 - No DispatchMultiple Method in rpc.pl script.

#3.0.11 2011-10-18

  • 2011-10-07 Fixed bug#7812 - Height of search terms doesn't fit on search results page on IE7
  • 2011-10-05 Fixed bug#7807 - Ticket free text misplaced in IE7.
  • 2011-09-22 Fixed bug#7776 - Double encoding for AJAX responses on ActiveState perl.
  • 2011-09-19 Fixed bug#7756 - DefaultViewNewLine Config does not get used.
  • 2011-09-13 Fixed bug#6902 - QueueView: My Queues > bulk menu duplication.
  • 2011-09-12 Fixed bug#7708 - Only 400 agents available in AdminUser.
  • 2011-09-07 Fixed bug#7678 - ArticleContentIndex: API Documentation disagrees with code.
  • 2011-09-07 Fixed bug#7633 - Status flag in customer interface ticket zoom has wrong colors.
  • 2011-09-07 Fixed bug#7591 - Email address field validation fails if name server does not respond.
  • 2011-09-06 Fixed bug#7566 - Ticket search with article create date not working with StaticDB.
  • 2011-09-05 Fixed ticket#2010111742013515 - import/export of static states with .pm file and umlaut in file is not working.
  • 2011-08-30 Improved fix of bug#7195 to log a understandable error message if png, gif and jpeg support are not activated in the GD CPAN module.
  • 2011-08-26 Fixed bug#7525 - Move in new window doesn't indicate required fields.
  • 2011-08-26 Fixed bug#7507 - AgentTicketActionCommon.dtl don't know about selected Priority.
  • 2011-08-26 Fixed bug#7504 - 7 Day Stats graph doesn't fit into alloted width.
  • 2011-08-25 Fixed bug#7393 - Error when bouncing a ticket with a new state of open or new.
  • 2011-08-23 Fixed bug#5621 - OpenSearch not working for Internet Explorer 8.
  • 2011-08-23 Fixed bug#7652 - OpenSearch providers are served with wrong mime type.
  • 2011-08-17 Fixed bug#7599 - Back-Link does not work in permission denied screen if this screen is a popup window.
  • 2011-08-16 Fixed bug#7407 - Event based notifications with roles as recipients can produce multiple notifications.
  • 2011-08-16 Fixed bug#7589 - Ticket Search - TicketWatcher doesn't expand.
  • 2011-08-15 Fixed bug#7343 - Typos in Customer Company Countries list.
  • 2011-08-15 Fixed bug#7081 - Kernel::System::Log fails when module does not return VERSION.
  • 2011-08-15 Fixed bug#6263 - RPM upgrade should run otrs.RebuildConfig.pl and otrs.DeleteCache.pl.
  • 2011-08-12 Updated Simplified Chinese Translation, thanks to Martin Liu!
  • 2011-08-12 Updated Danish translation, thanks to Lars Jørgensen!
  • 2011-08-10 Fixed bug#7550 - SLA and Service is not written to history.
  • 2011-08-10 Fixed bug#7549 - Missing mandatory class and * identifier in AgentTicketMove.

#3.0.10 2011-08-16

  • 2011-07-28 Fixed bug#7518 - Escalation Notify by not working properly.
  • 2011-07-22 Fixed bug#6978 - UTF characters got broken.
  • 2011-07-22 Fixed bug#6259 - Search matching no results to Print opens extra tab.
  • 2011-07-22 Fixed bug#7527 - Calling AgentTicketPhone with pre-selected values fails on ticket status of type "pending XYZ".
  • 2011-07-20 Fixed bug#7097 - Length of name of event based notifications limited in the admin interface.
  • 2011-07-18 Fixed bug#7477 - Dashboard shows "My Queues" even if a queue is preselected in the configuration.
  • 2011-07-18 Fixed bug#6348 - GenericAgent cron job concurrency issues.
  • 2011-07-18 Fixed bug#7502 - crontab.txt empty on Win32.
  • 2011-07-12 Fixed bug#7015 - Closing split ticked assigned to different agents causes "Locked Tickets Total" to be negative (or off by one).
  • 2011-07-11 Fixed bug#7362 - AuthSyncModule::LDAP::UserSyncMap with multiple auth backends.
  • 2011-07-08 Fixed bug#7472 - TicketSearch for FreeTexts with _ in string not working on Oracle.
  • 2011-07-07 Fixed bug#7484 - Customer items too much right-aligned in customer information box.
  • 2011-07-01 Fixed bug#7434 - CustomerTicketOverview.dtl - closing listitems missing in HTML.

#3.0.9 2011-07-05

  • 2011-07-01 Fixed bug#7419 - 3.0.8 RPM does not include var/fonts directory.
  • 2011-06-30 Fixed bug#7380 - Undo & close window or Cancel & close window NOT working IE9.
  • 2011-06-29 Fixed bug#7435 - Ticket::Frontend::CustomerTicketZoom###AttributesView settings not used for pdf output.
  • 2011-06-29 Fixed bug#7459 - Files partly in database after executing bin/otrs.ArticleStorageSwitch.pl.
  • 2011-06-27 Fixed bug#7367 - No notification of notes when ticket is closed.
  • 2011-06-24 Fixed bug#7335 - No empty state selection in AgentTicketForward.
  • 2011-06-22 Fixed bug#7433 - CustomerTicketZoom is not able to display owner and/or responsible.
  • 2011-06-21 Fixed bug#4946 - Notification mails lack "Precedence: bulk" or similar headers.
  • 2011-06-21 Updated XML::TreePP to 0.41.
  • 2011-06-21 Updated XML::FeedPP to 0.43.
  • 2011-06-20 Fixed bug#7400 - Setting Ticket::Frontend::ShowCustomerTickets not effective.
  • 2011-06-17 Fixed bug#6469 - i18n: "Forwarded message" string is not translatable.
  • 2011-06-17 Fixed bug#4524 - SQL errors when there are no valid states for a given state type.
  • 2011-06-17 Fixed bug#7368 - Error in TicketEscalationDateCalculation.
  • 2011-06-17 Fixed bug#7420 - Cache issue when updating states.
  • 2011-06-15 Fixed bug#4606 - Possible to select invalid dates for Out-of-Office.
  • 2011-06-15 Fixed bug#7398 - FreeTime fields have no validation.
  • 2011-06-14 Fixed bug#7396 - Selectboxes with long entries are cut off in dialogs in IE7.
  • 2011-06-14 Fixed bug#7350 - Permissiontable in Role <-> Group is cut.
  • 2011-06-14 Added new Lithuanian translation, thanks to Edgaras Lukoschevidsius!
  • 2011-06-11 Fixed bug#7161 - Single page ticket list does not indicate how much tickets are displayed.
  • 2011-06-11 Updated Net::SMTP::TLS::ButMaintained to 0.17.
  • 2011-06-11 Fixed bug#7354 - bin/otrs.Cron4Win32.pl creates an empty crontab.txt.
  • 2011-06-07 Fixed bug#7119 - Search profile names not visible in URL anymore.
  • 2011-05-30 Fixed bug#7361 - "$HOME/bin/otrs.DeleteCache.pl --expired" causes error message : Invalid option --expired
  • 2011-05-27 Fixed bug#7355 - Memory leak in XML.pm.
  • 2011-05-27 Fixed bug#7356 - AgentTicketForward ignores free text fields.
  • 2011-05-26 Fixed bug#7311 - bouncing a ticket to multiple email-addresses is not possible anymore.
  • 2011-05-24 Fixed bug#7348 - otrs.ArticleStorageSwitch.pl gives 'Corrupt file' errors on some attachments.
  • 2011-05-24 Fixed bug#7329 - PendingJobs - auto unlock for closed tickets does not work in all cases.
  • 2011-05-24 Fixed bug#6896 - Small inconcistencies in German translation for AgentTicketBulk screen.
  • 2011-05-24 Fixed bug#7328 - PostMastFollowUp.pm value assignment issue.

#3.0.8 2011-05-24

  • 2011-05-19 Updated Japanese translation, thanks to Kaz Kamimura!
  • 2011-05-19 Fixed bug#7332 - Some buttons are not shown in the AdminSysConfig in IE7.
  • 2011-05-16 Fixed bug#7300 - Wrong dropdown pre-selection in AdminQueue.
  • 2011-05-16 Fixed bug#7288 - hyperlink creationcuts URLs after a closing square bracket.
  • 2011-05-16 Fixed bug#7287 - Ticket Type in Customer Interface is not indicated as a required field.
  • 2011-05-16 Fixed bug#7310 - AdminNotification.dtl restricts subject line to 120 characters.
  • 2011-05-10 Fixed bug#7280 - AgentTicketCompose :: empty state selection causes many log entries.
  • 2011-05-10 Fixed bug#7111 - Customer Password reset mail is sent even if the DB could not be updated.
  • 2011-05-10 Fixed bug#7271 - AJAX issue when clicking 'Submit' while AJAX requests are still running.
  • 2011-05-09 Fixed bug#7270 - Changing the customer from overviews opens the ticket zoom.
  • 2011-05-09 Fixed bug#7262 - Customer Ticket Overview Sorting by <th>.
  • 2011-05-09 Fixed bug#6901 - Ticket Search -> CSV export -> close date incorrect.
  • 2011-05-09 Fixed bug#7289 - Ticket::Frontend::CustomerSearchAutoComplete###QueryDelay should be specified in milliseconds rather than seconds.
  • 2011-05-09 Added new Croatian translation, thanks to Damir Dzeko!
  • 2011-05-09 Fixed bug#7092 - Non-existent theme set in user_preferences makes login impossible.
  • 2011-05-09 Fixed bug#7010 - Latest version of PDF::API2 no longer includes DejaVu fonts. Fixed by including DejaVu fonts in var/fonts.
  • 2011-05-09 Fixed bug#7245 - Event based notifications are not sent to roles.
  • 2011-05-04 Fixed bug#7277 - otrs.cleanup is called in Cron on Win32.
  • 2011-05-04 Fixed bug#7272 - i18n: TicketFreeTime field label is not translated.
  • 2011-05-02 Updated Brasilian Portugese translation, thanks to Murilo Moreira de Oliveira!
  • 2011-05-02 Updated Persian translation, thanks to Masood Ramezani!
  • 2011-04-28 Fixed bug#7244 - Plain Auth with SMTP/TLS does not work.
  • 2011-04-21 Fixed bug#7212 - IE7 Move box alignment issue in AgentTicketZoom.
  • 2011-04-21 Fixed bug#7188 - Resizable handle always in foreground.
  • 2011-04-19 Fixed bug#7229 - Apache configuration file references nonexisting javascript directory.
  • 2011-04-14 Fixed bug#7230 - Password fields in SysConfig GUI are not protected.
  • 2011-04-14 Fixed bug#7222 - Translation strings with more than 3 placeholders are not translated.
  • 2011-04-12 Fixed bug#7213 - TicketSearch() TicketFlags handling broken.
  • 2011-04-11 Fixed bug#7209 - TimeUnits validation not working.
  • 2011-04-11 Updated Italian translation, thanks to Lucia Magnanelli!
  • 2011-04-06 Fixed bug#7058 - AJAX communication error when picking queue during ticket split.
  • 2011-04-05 Fixed bug#7179 - MasterAction causes browser problem.
  • 2011-04-05 Fixed bug#7169 - Archived tickets can not be un-archived.
  • 2011-04-04 Fixed bug#6801 - Bulk Actions are not working.
  • 2011-04-04 Fixed bug#7156 - NewTicketInNewWindow misplaced group.
  • 2011-04-01 Fixed bug#7096 - CSS for navigation bar :: wrong z-index for selected area and hover.
  • 2011-04-01 Fixed bug#7160 - Typo "Anwort" in translation file de.pm.
  • 2011-04-01 Fixed bug#7158 - Customer search can not be started via URL.
  • 2011-04-01 Fixed bug#7119 - Search profile names not visible in URL anymore in customer and agent panel.
  • 2011-04-01 Fixed bug#7151 - Secure::DisableBanner does not disable E-Mail Headers
  • 2011-03-28 Fixed bug#7115 - Search profiles are not working after upgrade to OTRS 3.

#3.0.7 2011-04-12

  • 2011-03-24 Fixed bug#7106 - Customer user login can't be updated nor changed.
  • 2011-03-24 Fixed bug#6954 - Option "NewTicketInNewWindow::Enabled" is not working.
  • 2011-03-22 Fixed bug#7052 - Clicking on items in Dashboard and Overview causes two GET request instead of one.
  • 2011-03-22 Fixed bug#7077 - Customer Interface Article Information not displayed properly in IE7.
  • 2011-03-18 Fixed bug#7063 - TicketZoom Customer information display issue in IE7.
  • 2011-03-16 Fixed bug#7060 - Unexisting value is passed to several subroutines in AgentTicketPhone when there is no subaction.
  • 2011-03-15 Fixed bug#7057 - Kernel::System::StandardResponse->StandardResponseLookup() is broken
  • 2011-03-15 Fixed bug#5604 - Show name of static statistic, if there is only one.
  • 2011-03-14 Updated Norwegian translation, thanks to Espen Stefansen!
  • 2011-03-14 Fixed bug#7040 - SQL error when retrieving CustomerCompanyList with Valid => 0.
  • 2011-03-14 Updated Chinese translation, thanks to Martin Liu!
  • 2011-03-13 Fixed bug#7042 - Textual and layout issue Archive option in AgentTicketSearch.
  • 2011-03-10 Fixed bug#6946 - SelectAllXXX checkbox is not checked when you first enter to the module.
  • 2011-03-09 Fixed bug#7007 - Loader unit tests fail on MSWin32.
  • 2011-03-08 Fixed bug#6790 - Custom directory not considered when running in CGI.
  • 2011-03-08 Fixed bug#5354 - Gratuitous "use lib '../..';" in Kernel::Output::HTML::Layout preventing modules in /Custom to be loaded when deployed as CGI.
  • 2011-03-07 Fixed bug#6014 - Printed pdf tickets are not searchable.
  • 2011-03-07 Fixed bug#7006 - One MainObject unit test fails on Win32.
  • 2011-03-02 Fixed bug#6936 - Click on Customer triggers Wildcard-Search.
  • 2011-02-28 Fixed bug#6961 - TicketActionsPerTicket - Buttons not localized.
  • 2011-02-28 Fixed bug#5578 - TicketSolutionResponseTime.pm fix.
  • 2011-02-28 Fixed bug#6974 - Ticket Search does not find tickets if searching by in between 2 dates, and the ticket time is 00:00:00.
  • 2011-02-28 Fixed bug#6930 - en_GB (united kingdom) notification events blank.
  • 2011-02-25 Fixed bug#6822 - Underscore in username problem in 3.0.5.
  • 2011-02-25 Added Hindi translation, thanks to Chetan Nagaonkar!

#3.0.6 2011-02-29

  • 2011-02-21 Fixed bug#6938. CustomerUser AutoLoginCreation doesn't work.
  • 2011-02-21 Updated Russian translation, thanks to Eugene Kungurov!
  • 2011-02-18 Fixed bug#6912 - MIME-Viewer (PDF Preview) is not properly displayed in 3.x UI.
  • 2011-02-16 Changed UserID 1 notification
  • 2011-02-16 Updated Brazilian Portugese translation, thanks to Humberto Diogenes!
  • 2011-02-15 Fixed bug#6861 - Navigation should be disabled when linking an object.
  • 2011-02-14 Fixed bug#6869 - ITSM 3 Link Object "close window" refreshes and settings lost
  • 2011-02-09 Fixed bug#6878 - Agent and customer usernames and passwords stored plaintext in database and session.
  • 2011-02-09 Updated French translation, thanks to R�mi Seguy!
  • 2011-02-08 Fixed bug#6808 - change queue with note destroyes rich text in note when file is attached.
  • 2011-02-04 Fixed bug#4350 - Time_accounting not merged when merging ticket.
  • 2011-02-03 Fixed bug#6831 - CustomerLogo not shown if external URL.
  • 2011-02-02 Fixed bug#2877 - Licence is "License" in British English.
  • 2011-02-01 Fixed bug#6837 - Queue cannot be created, just changed
  • 2011-02-01 Fixed bug#6696 - TicketFreeTime options are line breaked in the search window.
  • 2011-01-31 Implemented bug#6824 - Adding system addresses from CLI, via new script bin/otrs.AddSystemAddress.pl.
  • 2011-01-31 Fixed bug#6818 - PDF Printing does not work with newest PDF::API2 2.x module.
  • 2011-01-28 Fixed bug#6506 - Ticket::Frontend::ZoomRichTextForce no longer available.
  • 2011-01-27 Fixed bug#6539 - CustomerUser LDAP Fetch is requesting all attributes instead of configured attributes from map.
  • 2011-01-27 Added database connection information to otrs.CheckDB.pl script.
  • 2011-01-27 Fixed bug#6729 - SMIME-Encryption broken in Interface.
  • 2011-01-27 Fixed bug#6792 - ArticleFreeText default selection is not respected by input masks.
  • 2011-01-27 Fixed bug#6791 - In TicketZoom Total Accounted Time is displayed when AccountTime is set to "off".
  • 2011-01-26 Fixed bug#6721 - New users with empty password creation is allowed but a random password is assigned without notification.
  • 2011-01-26 Fixed bug#4188 - Moving junk mails unnecessarily need subject and body (for 3.0 version).
  • 2011-01-25 Fixed bug#6789 - Ticket OpenSearch in Customer Interface is broken.
  • 2011-01-25 Fixed bug#4764 - Public frontend has Customer frontend opensearch descriptions.
  • 2011-01-25 Fixed bug#6600 - AgentTicketSearch date selection issues.
  • 2011-01-25 Fixed bug#5487 - Event Based notification - respect "Include Attachments to Notification".
  • 2011-01-25 Fixed bug#6745 - Disabling out of office does not work until logging out.
  • 2011-01-25 Fixed bug#6740 - Link CI to new phone or mail ticket does not work.
  • 2011-01-25 Fixed bug#6764 - Usage of TicketHook as TicketZoom Subject.
  • 2011-01-24 Fixed bug#6684 - CustomerInfoSize doesn't size the info box.
  • 2011-01-21 Fixed bug#6728 - Notification Management not usable if many notifications exist.
  • 2011-01-21 Fixed bug#6741 - Select box does not display helpful error messages.
  • 2011-01-21 Fixed bug#6530 - Problem sending inline PGP answer.
  • 2011-01-21 Fixed bug#6044 - Toolbar - show static buttons first
  • 2011-01-21 Fixed bug#6654 - Can't add a queue with Unlock set to No using a PostgreSQL database.
  • 2011-01-20 Fixed bug#4814 - Need UserID or UserLogin error message in some scenarios when using BasicAuth.
  • 2011-01-20 Fixed bug#6725 - Typo in description for Stats in SysConfig.
  • 2011-01-20 Fixed bug#6001 - Configuration issues when Apache::DBI is not installed. Apache::DBI is now bundled in Kernel/cpan-lib, mainly because it's not part of the RHEL5 package repositories.
  • 2011-01-19 Fixed bug#6704 - Core.AJAX throws exceptions which cannot be handled.
  • 2011-01-17 Fixed bug#6599 - Ticket sub-sorting in dashlets isn't working.
  • 2011-01-17 Fixed bug#6706 - Add Google Chrome Frame support.

#3.0.5 2011-01-18

  • 2011-01-13 Fixed bug#6628 - Attachments don't show up in Exchange when using WebUploadCacheModule::FS.
  • 2011-01-12 Fixed bug#6681 - Font of notes is not fixed font (Frontend::RichText is disabled).
  • 2011-01-12 Fixed bug#6458 - "Lock" not indicated on compose (lock/unlock message was not shown).
  • 2011-01-11 Fixed bug#6653 - Time Format Dashboard etc.
  • 2011-01-11 Fixed bug#6505 - Ticket::Frontend::PlainView has no effect.
  • 2011-01-10 Fixed bug#6668 - Upgrade to OTRS 3.0.x fails if OTRS 2.4.x is used with OTRS::ITSM 2.x
  • 2011-01-07 Fixed bug#6555 - no decoder for iso-8859-1 at /opt/otrs/Kernel/cpan-lib/MIME/Parser.pm line 821.
  • 2011-01-07 Fixed bug#6582 - Admin->Manage Queues wrong subqueue default.
  • 2011-01-07 Fixed bug#6658 - History contains redundant SetPendingTime entries.
  • 2011-01-06 Fixed bug#5053 - Some inline images (bitmaps) from MS Outlook clients are not displayed in ticket zoom.
  • 2011-01-06 Fixed bug#6627 - Queue names are wrapped badly by the browser.
  • 2011-01-06 Fixed bug#6591 - Date selector calendar does not open on agent out of office.
  • 2011-01-06 Fixed bug#6563 - Article list in AgentTicketZoom scrolls inconveniently.
  • 2011-01-06 Fixed bug#6629 - Opening a link in a new Tab with IE doesn't allow you to navigate away from the SOURCE tab.
  • 2011-01-06 Fixed bug#6650 - AgentTicketPhone loses Responsible selection after reload.
  • 2011-01-06 Fixed bug#6354 - SMTPTLS multiplies attachments.
  • 2011-01-05 Fixed bug#6624 - If ticket is displayed in "Show all articles mode" only the last article can be replied in IE7.
  • 2011-01-04 Fixed bug#6578 - Agent settings 'My Queues' selection not shown.
  • 2011-01-04 Fixed bug#5175 - Documentation of Kernel::System::Main::FileRead.
  • 2011-01-04 Updated Italian translation, thanks to Alessandro Grassi!
  • 2011-01-04 Updated Norwegian translation, thanks to Eirik Wulff!
  • 2011-01-03 Fixed bug#6604 - Some attachments from mails created with OTRS 2.4.6 are missing from the attachment list after upgrade to 3.0.
  • 2010-12-30 Fixed bug#6473 - Error at Apache log "uninitialized value".
  • 2010-12-30 Fixed bug#4886 - FollowUp-notification send not to owner.
  • 2010-12-30 Updated CPAN module JSON to version 2.50.
  • 2010-12-30 Updated CPAN module JSON::PP to version 2.27103.
  • 2010-12-30 Updated CPAN module Text::CSV to version 1.21.
  • 2010-12-28 Fixed bug#6595 - umleiten != Zur�ckweisen an.
  • 2010-12-28 Fixed bug#6057 - Some action buttons don't have tooltips.
  • 2010-12-27 Fixed bug#6606 - Login screen in area of ticket details.
  • 2010-12-27 Fixed bug#6609 - Created date in article is overlapping the Loader icon.
  • 2010-12-27 Added extra documentation for bug#6610 - OTRS_CURRENT_UserSalutation is always "-".
  • 2010-12-27 Fixed bug#6605 - Error in url on admin package manager screen because wrong use of LQData.
  • 2010-12-23 Fixed bug#6579 - ArticleTypeDefault is not selected in 'Note' on Bulk Action
  • 2010-12-23 Fixed bug#6570 - Services/SLAs are not loaded if Ticket::Frontend::CustomerTicketMessage###Queue is set to "No"
  • 2010-12-23 Fixed bug#6553 - Add CC for ticket customer function is no longer working.
  • 2010-12-22 Fixed bug#4502 - Event Based Notification ignores SendNoNotification flag.
  • 2010-12-22 Fixed bug#6596 - Ticket::Frontend::AgentTicketBounce###StateDefault doesn't work.
  • 2010-12-21 Fixed bug#6576 - Unneeded entries in @INC.
  • 2010-12-21 Fixed bug#6573 - Dutch notification texts don't display the ticket data.
  • 2010-12-20 Fixed bug#6580 - Troubles modifying AgentTicketPhone in OTRS 3.0.3
    • using FreeText... failed.
  • 2010-12-20 Fixed bug#6577 - AdminNotification screen does not work in IE7 on Windows XP.
  • 2010-12-17 Fixed bug#6559 - the CK EDITOR for entering comments does not starts if you use CZ localization.
  • 2010-12-17 Fixed bug#6560 - Link to "AgentPreferences" is shown even when the module is disabled.
  • 2010-12-17 Fixed bug#6561 - Text sometimes too long for button.
  • 2010-12-17 Fixed bug#6543 - UPGRADING should clearly state changed parameters of SetPermissions script.
  • 2010-12-16 Fixed bug#6554 - SysConfig Group Handling.
  • 2010-12-15 Fixed bug#6380 - Change Search Options does not list default fields.
  • 2010-12-14 Fixed bug#6476 - Stats overview table has display error in table header.
  • 2010-12-14 Fixed bug#6540 - System Log Hint could make room for more log information.
  • 2010-12-14 Fixed bug#6541 - Left pane in AdminNotification is empty.
  • 2010-12-14 Fixed bug#6542 - Typo in file UPGRADING.
  • 2010-12-14 Fixed bug#6535 - Stats CSV output is not CSV, despite preference change.
  • 2010-12-14 Fixed bug#6532 - With multiple inline images, only first one is preserved when replying.
  • 2010-12-14 Fixed bug#6533 - Not possible to search tickets by responsible agent.
  • 2010-12-13 Fixed bug#6520 - backup.pl doesn't backup with strong password.

#3.0.4 2010-12-15

  • 2010-12-10 Improved handling of JavaScript code. Now post output filters are able to inject and modify JavaScript code.
  • 2010-12-09 Fixed bug#6498 - Creating module translations with otrs.CreateTranslationFile.pl -l all creates new files.
  • 2010-11-09 Upgraded jQuery UI to 1.8.6 (to fix some IE9 bugs).
  • 2010-12-09 Fixed bug#6515 - CSV export of SQL statement isn't working.
  • 2010-12-09 Updated Danish Translation, thanks to Lars Jorgensen!
  • 2010-12-09 Fixed bug#6496 - Article Filter only displays one article.
  • 2010-12-08 Fixed bug#6421 - AdminCustomerUser does not show customers without searching
  • 2010-12-08 Fixed bug#6470 - AgentTicketForward does not support ArticleFreeText
  • 2010-12-08 Fixed bug#6436 - Content validation with javascript does not consider "CheckEmailAddresses".
  • 2010-12-07 Fixed bug#6200 - OTRS 3.0 customer navigation not configurable.
  • 2010-12-07 Fixed bug#6012 - DashboardTicketGeneric.pm fails handing over "Attributes" to AgentTicketSearch().
  • 2010-12-07 Fixed bug#6459 - Unwanted and unconfigurable text when customer has no ticket created yet. This text was adapted and can now optionally be configured with the SysConfig setting 'Ticket::Frontend::CustomerTicketOverviewCustomEmptyText'.
  • 2010-12-06 Fixed bug#6477 - There are no hooks for Output filters on ticket composing screens.
  • 2010-12-06 Fixed bug#6414 - Ticket overview small: resizing problems.
  • 2010-12-06 Fixed bug#6451 - Article Tree doesn't expand.
  • 2010-12-06 Fixed bug#6427 - Building large number of CacheFileStorable/ CacheInternalTicket Files will cause Software error.
  • 2010-12-06 Fixed bug#6408 - Uploading an attachment removed previously uploaded inline images.
  • 2010-12-06 Fixed bug#6234 - Field validation in the AgentTicketPhone mask kicks in after uploading a picture.
  • 2010-12-06 Fixed bug#6425 - Ticket::Frontend::MenuModule###460-Delete and Ticket::Frontend::PreMenuModule###450-Delete resulting in white page.
  • 2010-12-03 Added possibility to see ticket actions on hover on every single ticket in medium and large ticket overviews (enable with TicketActionsPerTicket item on Ticket::Frontend::Overview###Medium or Ticket::Frontend::Overview###Preview setting).
  • 2010-12-03 Fixed bug#6458 - "Lock" not indicated on compose.
  • 2010-12-03 Fixed bug#6471 - Public interface handler is not able to load module specific JavaScript and CSS.
  • 2010-12-03 Fixed bug#6262 - Results list can expand behind ticket history table.
  • 2010-12-03 Fixed bug#6456 - Searches won't save selected queues.
  • 2010-12-03 Fixed bug#6431 - TicketSearch Window broken in IE8.
  • 2010-12-03 Fixed bug#6468 - Can't add "To" field to TicketSearch.
  • 2010-12-03 Fixed bug#6289 - i18n: Creating a new stat shows hardcoded value 'New'.
  • 2010-12-03 Fixed bug#6304 - Not sure about the meaning of "3".
  • 2010-12-03 Updated Russian translation, thanks to Sergey Romanov!
  • 2010-12-02 Fixed bug#6366 - gnupg signatures not working correct for partly signed messages.
  • 2010-12-01 Fixed bug#6303 - Article display height in ticket zoom of customer interface can be too high.
  • 2010-12-01 Updated Danish translation, thanks to Lars Jorgensen!
  • 2010-12-01 Fixed bug#6440 - Incomplete Action parameter after logging in to the customer interface.
  • 2010-12-01 Fixed bug#6455 - Ticket actions in Ticket Overview are not usable if session id is not in cookie.
  • 2010-12-01 Fixed bug#6453 - Moving Tickets via AgentTicketMove empties set Free Fields.
  • 2010-11-30 Updated Serbian translation, thanks to Milorad Jovanovic!
  • 2010-11-30 Fixed bug#6401 - Invalid agents are partially ignored/shown in ticket masks.
  • 2010-11-30 Fixed bug#6040 - Remove ReplyAll option if possible in agent interface.
  • 2010-11-29 Fixed bug#4856 - Notifications are sent even if ticket is created with closed state.
  • 2010-11-29 Fixed bug#6420 - Customer Search with No Results does not display appropriate message.
  • 2010-11-29 Fixed bug#6428 - FreeText field alignment is wrong in AdminGenericAgent.
  • 2010-11-29 Updated Japanese translation, thanks to Kaz Kamimura!
  • 2010-11-29 Fixed bug#2950 - Field labels for ArticleFreeTime are not translated in PDF print.
  • 2010-11-29 Fixed bug#6401 - Field label for Content not aligned in SysConfig.
  • 2010-11-26 Fixed bug#6390 - Customer Interface - Latest article hover text is always 'Loading'.

#3.0.3 2010-11-29

  • 2010-11-26 Fixed bug#6393 - ArticleFreeText is missing in Customer Interface TicketZoom.
  • 2010-11-26 Fixed bug#6396 - Freetext fields can't be added to ticket search.
  • 2010-11-25 Fixed bug#6131 - Lack of warning for revoked and expired keys for PGP signs on emails.
  • 2010-11-25 Fixed bug#6361 - Upgrade v2.4->v3.0 on MySQL with InnoDB as storage engine generates an error.
  • 2010-11-25 Fixed bug#6199 - OTRS 3.0 ToolBarSearchFulltext has no product design.
  • 2010-11-25 Fixed bug#2638 - Broken email syntax detection.
  • 2010-11-25 Fixed bug#6392 - Email addresses containing special but allowed characters are not accepted in customer administration.
  • 2010-11-25 Fixed bug#6367 - My Queues Selection Box doesn't display well on lower resolutions.
  • 2010-11-24 Fixed bug#6379 - No Ajax Update fro Crypt and Sign fields when you set the customer on Email Compose.
  • 2010-11-24 Fixed bug#6395 - Broken use of PGP Sign on AgentTicketEmail screen.
  • 2010-11-24 Fixed bug#6388 - In the Medium view, the title of the ticket is truncated after 25 characters.
  • 2010-11-24 Fixed bug#6389 - Customer TicketZoom - Ticket Title is truncated after 25 characters.
  • 2010-11-24 Fixed bug#6370 - New customer form submission - errors are silently dropped.
  • 2010-11-24 Fixed bug#6264 - CKEditor Image upload does not show a correct behavior in case a FormID is missing.
  • 2010-11-24 Fixed bug#6353 - GenericAgent throws error when ArticleFS storage used.
  • 2010-11-24 Added new Japanese translation, thanks to Kaz Kamimura Thomas!
  • 2010-11-24 Fixed bug#6187 - IE9: article height incorrectly calculated.
  • 2010-11-24 Fixed bug#6188 - IE9: article table resize handle has no effect.
  • 2010-11-24 Fixed bug#6189 - IE9: ticket overview table headers behave incorrectly.
  • 2010-11-24 Fixed bug#6382 - otrs.ArticleStorageSwitch.pl script not working.
  • 2010-11-24 Fixed bug#6378 - The error messages are displayed incorrectly in the action list.
  • 2010-11-23 Fixed bug#6314 - Upgrade 2.4.x -> 3.0.x - older tickets in database are marked as unread.
  • 2010-11-23 Fixed bug#6360 - Bulk Action link all to ticket number doesn't link anything.
  • 2010-11-23 Fixed bug#6286 - Adding a phone call outbound does indicate an unread article.
  • 2010-11-23 Fixed bug#6283 - FreeText field search is not possible in Customer Interface.
  • 2010-11-23 Fixed bug#6362 - Software error adding new PGP key.
  • 2010-11-23 Fixed bug#6273 - IE7: Alert dialog display problems.
  • 2010-11-23 Fixed bug#6260 - RichTextEditor Action for Inline-Image Upload is hard coded.
  • 2010-11-23 Fixed bug#6371 - Opening the customer ticket zoom shows a browser error message.
  • 2010-11-23 Fixed bug#6308 - Ticket search templates are not saved in agent interface.
  • 2010-11-23 Fixed bug#6359 - Documentation fixes.
  • 2010-11-23 Fixed bug#6368 - Change search options does not work in customer interface.
  • 2010-11-23 Fixed bug#6346 - Upgrading script 2.4 -> 3.0 may cause corruption of the configuration files (ZZZAuto.pm and ZZZAAuto.pm).
  • 2010-11-23 Fixed bug#6357 - Customer search URL contains ampersands (&) instead of semicolons (;).
  • 2010-11-22 Fixed bug#6358 - No custom CSS or JS is loaded from public module registration settings.
  • 2010-11-22 Fixed bug#6355 - $HOME/bin/otrs.LoaderCache.pl cron job unhappy with files in var/httpd/htdocs/skins/Customer/.
  • 2010-11-22 Fixed bug#6352 - var/cron/cache schedules nonexistent $HOME/bin/otrs.CacheDelete.pl.
  • 2010-11-22 Fixed bug#6350 - Sort order in "Auto Responses <-> Queues".
  • 2010-11-19 Fixed bug#6288 - Generating a stat that outputs to PDF or CSV opens an empty pop-up.
  • 2010-11-19 Fixed bug#6300 - Revoked GPG-Keys are not shown as revoked.
  • 2010-11-19 Fixed bug#6343 - CSS problem in the result list of ticket customer search.
  • 2010-11-19 Fixed bug#6327 - More problems when using Session instead of Cookie.
  • 2010-11-19 Fixed bug#6337 - Generic Agent has "Delete Ticket" as Default set -> risk of ticket loss!
  • 2010-11-18 Fixed bug#6330 - Bad character in Polish translation.
  • 2010-11-18 Fixed bug#6324 - If you use Sessions in URLs and not in cookies, responding to tickets logs you out.
  • 2010-11-17 Upgraded jQuery to 1.4.4 because of a number of regressions in 1.4.3.
  • 2010-11-17 Fixed bug#6232 - FreeText fields requiredness is not indicated.
  • 2010-11-17 Fixed bug#6318 - Error in error log due to comparison with a value that sometimes does not exist on Customer Search.
  • 2010-11-17 Fixed bug#6317 - No Pagination String in Customer Search Results.
  • 2010-11-17 Fixed bug#6309 - SortBy columns performs a full ticket search on customer ticket search results.
  • 2010-11-16 Fixed bug#6316 - CustomerLogo not working.
  • 2010-11-16 Fixed bug#5797 - SMIME functionality does not work with OpenSSL 1.0.0.
  • 2010-11-16 Fixed bug#6302 - Inbound mail password displayed in clear text during install.
  • 2010-11-16 Fixed bug#6261 - Remove drop down from SysConfig start screen.
  • 2010-11-16 Fixed bug#6294 - GenericAgent - Time Selection is not in columns.

#3.0.2 2010-11-17

  • 2010-11-16 Fixed bug#6278 - Public and Customer frontends disclose version information.
  • 2010-11-16 Fixed bug#6297 - [IE8] can't open popups.
  • 2010-11-15 Fixed bug#6290 - Generic Agent Weekdays are not correctly sorted.

#3.0.1 2010-11-15

  • 2010-11-12 Fixed bug#6268 - Error in web installer when setting up RPM on CentOS.
  • 2010-11-12 Fixed bug#6271 - In IE8 customer name does not come up when you create new Tickets and enter customer name.
  • 2010-11-12 Fixed bug#6225 - User creation gives confusing error message when email address is incorrect.
  • 2010-11-12 Fixed bug#6266 - Order of TicketOverview columns in CPanel.
  • 2010-11-11 Fixed bug#5984 - Attachment is lost when replying / forwarding / splitting articles.
  • 2010-11-11 Fixed bug#6222 - Links are not displayed completely in HTML articles.
  • 2010-11-10 Fixed bug#6257 - Watched Tickets ToolBarModule does not have a shortcut defined
    • leads to display issues.
  • 2010-11-10 Fixed bug#6254 - Reloading article in ticket zoom corrupts encoding.
  • 2010-11-10 Fixed bug#6111: i18n - Admin Link relation edit screens translation issues.
  • 2010-11-10 Fixed bug#6061: Field size harmonization.
  • 2010-11-10 Updated zh_CN translation, thanks to Never Min!
  • 2010-11-09 Updated CPAN module CGI to version 3.50.
  • 2010-11-09 Fixed bug#6251 - Admin Group Interface produces an error log entry.
  • 2010-11-09 Fixed bug#5043 - All Tickets / Locked Tickets View in QueueView missing.
  • 2010-11-09 Fixed bug#6238 - Global Overview settings are centered on the results, not on the page.
  • 2010-11-09 Fixed bug#6071 - Ticket Zoom - back button does not work as expected.
  • 2010-11-09 Fixed bug#5788 - IE Browser Error "Out of memory at line: 35".
  • 2010-11-08 Fixed bug#6225 - User creation gives confusing error message when email address is incorrect.
  • 2010-11-08 Fixed bug#6227 - Customer User creation gives confusing error message when email address is not validated.
  • 2010-11-08 Fixed bug#6241 - Need Ticket::ViewableStateType in Kernel/Config.pm.
  • 2010-11-08 Fixed bug#6240 - Agent Dashboard - ticket opens only when clicking on the number.
  • 2010-11-08 Fixed bug#5935 - TicketSearch Button - various improvements.
  • 2010-11-05 Fixed bug#6113 - SysConfig - add a shortcut to "Change" button.
  • 2010-11-05 Fixed bug#5930 - Optimisation in Kernel::Modules::CustomerTicketOverView->ShowTicketStatus.

#3.0.0 beta7 2010-11-08

  • 2010-11-05 Fixed bug#6151 - No visual notification when generated article in ticket views.
  • 2010-11-05 Upgraded CKEditor to 3.4.2.
  • 2010-11-05 Fixed bug#6237 - Datepicker starts weeks always on Sunday.
  • 2010-11-04 Skins can now be selected based on hostname with the configuration settings "Loader::Agent::DefaultSelectedSkin::HostBased" and "Loader::Customer::SelectedSkin::HostBased".
  • 2010-11-04 Fixed bug#6216 - Queue names with spaces not displayed correctly in ticket view.
  • 2010-11-04 Fixed bug#6186 - IE9: Dashboard widget functions broken.
  • 2010-11-04 Fixed bug#6185 - IE9: JS error in the Dashboard.
  • 2010-11-04 Fixed bug#6231 - Link delete screen redirects to itself if the bulk checkbox is used.
  • 2010-11-04 Fixed bug#6215 - Agents can't have two popups open at the same time.
  • 2010-11-04 Fixed bug#6228 - No difference between prio 1, 2 and 3 in overviews.
  • 2010-11-04 Fixed bug#5757 - Article table resizing does not work correctly in IE7.
  • 2010-11-04 Fixed bug#6229 - Submit button for Change Customer is below the fold with large amount of history.
  • 2010-11-04 Fixed bug#6191 - Dashboard filter loses context after moving to next "bundle".
  • 2010-11-04 Fixed bug#6207 - Pagination does not work in dashboard.
  • 2010-11-04 Fixed bug#5937 - Large overview data presentation issues.
  • 2010-11-04 Fixed bug#6203 - Rich Text Editor - right click on misspelled words in Firefox does not work as expected.
  • 2010-11-03 Fixed bug#4273 - No required fields indication in AdminUser screen.
  • 2010-11-03 Added Serbian translation, thanks to Milorad Jovanović!
  • 2010-11-03 Fixed bug#6073 - Search window does not resize to selected content.
  • 2010-11-03 Fixed bug#6122 - TicketZoom Scroller Height is calculation is broken.
  • 2010-11-03 Fixed bug#5649 - Changing owner in M and S views opens in same tab instead of popup.
  • 2010-11-03 Fixed bug#6181 - Customer Login box does not work if password is in browser cache.
  • 2010-11-03 Fixed bug#6206 - DefineEmailFrom is not used when creating an email-ticket.
  • 2010-11-03 Fixed bug#6156 - No FreeText Fields in Search.
  • 2010-11-02 Fixed bug#6092 - Skins cannot be selected based on hostname.
  • 2010-11-02 Fixed bug#5054 - Page titles could be more compact and informative.
  • 2010-11-02 Fixed bug#6213 - If you use AgentTicketMove in a separate screen, it does not open in a popup.
  • 2010-11-02 Fixed bug#6208 - If ticket zoom is not fully loaded actions will open in same window instead of popup.
  • 2010-11-02 Fixed bug#6210 - GetUserData() function caching does not work correctly in all scenarios.
  • 2010-11-02 Fixed bug#4565 - OutOfOffice information is displayed in responses and signatures.
  • 2010-11-02 Fixed bug#6055 - 500 Error when closing ticket with non-original/changed customer.
  • 2010-11-02 Fixed bug#5830 - Sometimes when replying on ticket getting error "Can't use an undefined value as a SCALAR reference".
  • 2010-11-02 Fixed bug#5296 - Event based notifications do not check for local mail address.
  • 2010-11-02 Fixed bug#1639 - Limit search time to certain amount by default.
  • 2010-11-02 Updated CPAN module JSON to version 2.27.
  • 2010-11-02 Fixed bug#6205 - DefineEmailFrom does not use SystemAddress when set to Agent Name + FromSeparator + System Address Display Name.
  • 2010-11-02 Fixed bug#6162 - When you close a search before complete load, it will be reopened automatically.
  • 2010-11-02 Fixed bug#6060 - IE7 customer management in a popup breaks ticket creation page.
  • 2010-11-02 Fixed bug#6204 - Autocomplete of customer users shows encoding characters.
  • 2010-11-02 Fixed bug#6201 - Not able to save FreeText fields if TimeInput it set to required.
  • 2010-11-01 Fixed bug#6137 - Split action does not create a link to the original ticket.
  • 2010-10-29 Fixed bug#6163 - In Phone Ticket you can't attach files automatically after choosing a customer.
  • 2010-10-29 Fixed bug#5917 - Thirdparty [Firefox]: Search freezes after deleting one field from profile.
  • 2010-10-29 Fixed bug#5989 - Thirdparty [ckeditor?]: Using address book in reply window breaks the message body text box.
  • 2010-10-29 Updated Russian translation, thanks to Eugene Kungurov!
  • 2010-10-29 Fixed bug#6184 - Streamline required field error messages.
  • 2010-10-28 Fixed bug#5657 - In Global Ticket Overview, sorting for Prio is missing.
  • 2010-10-28 Fixed bug#6141 - Sysconfig Address Book disable.
  • 2010-10-28 Upgraded CKEditor to 3.4.1.
  • 2010-10-27 Fixed bug#6082 - Graph selections appear even if GD is not installed.
  • 2010-10-27 Fixed bug#6059 - Customer name with quotes is truncated.
  • 2010-10-27 Fixed bug#6094 - Responses in ticket view don't match.
  • 2010-10-27 Fixed bug#6116 - ZoomExpand preference works inverted for articles.
  • 2010-10-27 Fixed bug#6125 - Customer IDs with underscores do not work properly.
  • 2010-10-27 Fixed bug#5637 - In Phone Ticket -> Create a new customer via Popup, it's not possible to take over the recent created customer. Only a link to create a new ticket appears.
  • 2010-10-26 Fixed bug#6076 - Bulk unlock does not work correctly.
  • 2010-10-26 Fixed bug#6163 - In Phone Ticket you can't attach files automatically after choosing a customer.
  • 2010-10-26 Fixed bug#6114 - Percentage sign in Customers <-> Services interface when using Dutch translation.
  • 2010-10-25 Fixed bug#6160 - ServiceList function breaks if you have service names with special characters like ? ? ? or + + +.
  • 2010-10-25 Fixed bug#6118 - The "Small", "Medium" and "Large" Queue views are broken if no data is found.

#3.0.0 beta6 2010-10-25

  • 2010-10-22 Fixed bug#6150 - Spell checker should not be enabled by default.
  • 2010-10-22 Fixed bug#6149 - New users get Ivory skin when created by admin using non-english language.
  • 2010-10-22 Updated CPAN module Text::CSV to version 1.20.
  • 2010-10-21 Fixed bug#6089 - Close Window in Statistics doesn't work.
  • 2010-10-20 Fixed bug#6132 - Wrong caching in RoleLookup function in Kernel/System/Group.pm.
  • 2010-10-19 Fixed bug#6124 - Wrong caching in GroupLookup function in Kernel/System/Group.pm.
  • 2010-10-19 Fixed bug#6127 - External function to create validation rules fails in Firefox on Ubuntu Linux.
  • 2010-10-19 Updated CPAN module Net::POP3::SSLWrapper to version 0.05.
  • 2010-10-19 Updated CPAN module Net::IMAP::Simple to version 1.2017.
  • 2010-10-19 Updated CPAN module MailTools to version 2.07.
  • 2010-10-19 Updated CPAN module JSON to version 2.26.
  • 2010-10-19 Updated CPAN module Apache::Reload to version 0.11.
  • 2010-10-18 Fixed bug#6117 - Find method in VirtualFS is not able to find a file by Filename and Preferences
  • 2010-10-17 Fixed bug#6090 - Accounted Time is not displayed in articles if Ticket::ZoomTimeDisplay is set to 'yes'.
  • 2010-10-17 Fixed bug#6112 - Database IDs displayed in Admin GUI.
  • 2010-10-17 Fixed bug#6110 - AdminCustomerUserGroup lists non-existing group 'info'.
  • 2010-10-17 Fixed bug#6109 - '0' is not recognized as a valid input for TimeUnits.
  • 2010-10-12 Fixed bug#6058 - Keyboard shortcuts should be shown via tooltip.
  • 2010-10-12 Added ability to open ticket history and other ticket actions in parallel.
  • 2010-10-12 Fixed bug#6047 - Secure::DisableBanner does not work.
  • 2010-10-11 Fixed bug#6079 - Unread tickets does mark as readed only second time.
  • 2010-10-11 Fixed bug#5921 - RedHat rc script does not ignore ".save" files when rebuilding the cron jobs.
  • 2010-10-11 Fixed bug#6040 - Remove ReplyAll option if possible.
  • 2010-10-07 Fixed bug#5994 - Creating new statistic, field validation kicks in immediately.
  • 2010-10-07 Fixed bug#5975 - Notifications (event-based) to external email address are visible to customers.

#3.0.0 beta5 2010-10-11

  • 2010-10-04 Fixed bug#6064 - Predefined responses does not work.
  • 2010-10-01 Big improvements to TicketZoom rendering performance.
  • 2010-09-30 Fixed bug#6054 - The default services are not loaded when creating a new ticket.
  • 2010-09-30 Fixed bug#5911 - Enhance menu behavior. The submenus in the agent main menu open on click by default. With the new config "OpenMainMenuOnHover" setting it can be specified that they should also open on mouse hover.
  • 2010-09-30 Updated Ukrainian translation file, thanks to БельÑ?кий Ð?ртем!
  • 2010-09-30 Fixed bug#5979 - IE8 - articles for a ticket doesn't switch
  • 2010-09-29 Fixed bug#6017 - QueueLookup function returns wrong QueueID if a queue name was updated.
  • 2010-09-29 Fixed bug#6019 - Choosing a search template does nothing.
  • 2010-09-29 Fixed bug#6033 - Too many toolbar icons shown by default. Toolbar shortcuts are not shown by default. Toolbar items for tickets (such as locked tickets) are only shown if they have active tickets.
  • 2010-09-29 Fixed bug#6032 - Customer History context settings not working.
  • 2010-09-28 Fixed bug#6021 - Ticket Types are still displayed if they're invalid.
  • 2010-09-28 Fixed bug#4732 - Mysql table index not used when LOWER() is used in queries for customer_user.login. There is now a new flag CaseSensitive in the customer DB settings. Setting this to 1 will improve performance dramatically on large databases.
  • 2010-09-24 Fixed bug#6007 - Free field content not saved.

#3.0.0 beta4 2010-09-27

  • 2010-09-24 Updated Russian translation file, thanks to Eugene Kungurov!
  • 2010-09-24 Fixed bug#5655 - In Article Zoom, after a new article got created and page reloads, new article is shown as new. It's confusing.
  • 2010-09-24 Fixed bug#5848 - Wrong characters in Czech language.
  • 2010-09-24 Updated Czech translation file, thanks to Pavel!
  • 2010-09-24 Fixed bug#5962 - ToolBarModule and TicketSearchProfile, management of search profiles is not working correctly.
  • 2010-09-23 Fixed bug#5950 - Customer History not shown in Change Customer View.
  • 2010-09-23 Changed ResponseFormat to TOFU (what people expect).
  • 2010-09-23 Fixed bug#3515 - AgentTicketMove standard "Note" and "Subject" cannot be configured.
  • 2010-09-23 Fixed bug#5965 - AgentTicketMove does not support setting of "Note" and "Subject".
  • 2010-09-23 Fixed bug#5999 - Undefined variables generate warning in CustomerTicketMessage.
  • 2010-09-23 Fixed bug#5980 - Free fields are not properly aligned.
  • 2010-09-23 Fixed bug#5983 - Outlook inline image is displayed in attachment list.
  • 2010-09-23 Fixed bug#5849 - Headline / Company Name is hardcoded in the DTL of the customer interface.
  • 2010-09-23 Fixed bug#5988 - ActionRow in customer interface displays incorrectly when zoomed, in Firefox/Webkit browser
  • 2010-09-23 Fixed bug#5995 - Pagination in Customer Interface does not work.
  • 2010-09-23 Fixed bug#5982 - Email address does not render properly if it contains braces.
  • 2010-09-23 Fixed bug#5987 - No column titles for ticket list in customer interface. This can now be configured with the config setting "Ticket::Frontend::CustomerTicketOverviewSortable".
  • 2010-09-22 Fixed bug#5964 - The given param 'klant@ykoon.xx' in 'WatchUserIDs' is invalid in customer panel!
  • 2010-09-22 Fixed bug#5956 - Arrows to expand/collapse Support Module details point in the wrong direction.
  • 2010-09-22 Fixed bug#5976 - Admin Notification (event) text box runs outside the screen.
  • 2010-09-22 Fixed bug#5959 - Agent gets "Invalid argument" JavaScript Error in Ticket Zoom.
  • 2010-09-21 Fixed bug#5970 - Wrong orientation of expand / collapse arrows.
  • 2010-09-20 Fixed bug#5707 - Web Installer Mail Configuration does not list all SMTP backends/options.
  • 2010-09-15 Fixed bug#5948 - Address Book will not open for ticket forwarding.
  • 2010-09-15 Fixed bug#5943 - Customer Link behaviour in ZoomView.
  • 2010-09-13 Fixed bug#5649 - Changing owner from L view opens in same tab instead of popup.
  • 2010-09-13 Fixed bug#5929 - CheckURLHash();get's called every 500ms - generates not needed load.

#3.0.0 beta3 2010-09-13

  • 2010-09-10 Fixed bug#5525 - If submit button is clicked repeatedly two or more tickets can be created instead of one.
  • 2010-09-10 Fixed bug#5923 - Can't set pending date to today but few hours later.
  • 2010-09-10 Fixed bug#5913 - Time field of adminlog has to be bigger.
  • 2010-09-09 Fixed bug#5916 - Used search fields are not removed from the available search fields list.
  • 2010-09-09 Fixed bug#5866 - AutoLoginCreation does not work.
  • 2010-09-09 Fixed bug#5674 - Attachment name and size are not displayed in attachment column in ticket zoom article table.
  • 2010-09-09 Fixed bug#5902 - Long text overflow in infobox is not cut or wrapped.
  • 2010-09-09 Fixed bug#5900 - ~otrs/bin/otrs.DeleteCache.pl should also delete the minified JS cache.
  • 2010-09-08 Fixed bug#5665 - In Admin-Customer Management, required fields are not shown but validation is working.
  • 2010-09-08 Fixed bug#5881 - ArticleDialog does not show last article description fully.
  • 2010-09-08 Fixed bug#5846 - Missing error message if tickets pending time gets set to an invalid time.
  • 2010-09-08 Fixed bug#5651 - Spellcheck can't be disabled.
  • 2010-09-08 Updated Danish translation file, thanks to Mads N�shauge Vestergaard!
  • 2010-09-08 Fixed bug#5668 - Dashboard Widgets "Agents Online" shows pagination links even if no pagination is needed.
  • 2010-09-08 Fixed bug#5882 - ArticleBox 'Direction' is not implemented.
  • 2010-09-03 Fixed bug#5779 - Mandatory FreeTime fields are not validated.
  • 2010-09-03 Fixed bug#5811 - Customer Interface account creation error handling does not work correctly.
  • 2010-09-07 Fixed bug#5861 - Dashboard: CacheTTL for Stats breaks the generation of the chart.
  • 2010-09-07 Fixed bug#5886 - Forwarding rich text tickets adds extra attachment.
  • 2010-09-07 Fixed bug#5885 - Forwarding an article adds string to subject.
  • 2010-09-07 Fixed bug#5024 - Adding a new ticket-priority results in a PriorityID-<new ID> tag from the layout engine in the generated HTML wo/ matching CSS class.
  • 2010-09-07 Fixed bug#5884 - For CSV and Print (PDF) search results the search window does not auto close.
  • 2010-09-06 Fixed bug#5887 - The size of the widget in the import statistic is too small for the input file.
  • 2010-09-06 Fixed bug#5877 - No screen refresh when linking tickets.
  • 2010-09-06 Fixed bug#4411 - CustomerTicket plain print (PDF=off) shows wrong URLs.
  • 2010-09-06 Fixed bug#3521 - Error messages from password regex rules are truncated at comma which should't be there.
  • 2010-09-06 Fixed bug#5875 - Customer ticket print view has too much information.
  • 2010-09-06 Fixed bug#5867 - Navigation bar does not obey click path.
  • 2010-09-06 Fixed bug#5871 - Ticket information in dashboard is not properly aligned.
  • 2010-09-06 Fixed bug#5876 - Chinese UI issue.
  • 2010-09-03 Fixed bug#5873 - Permissions fields are displaced in the EditSpecification of a Stat.
  • 2010-09-03 Fixed bug#5812 - Customer Interface Password Sent dialog could be less confusing.
  • 2010-09-03 Fixed bug#5870 - Login boxes in Customer Interface are too small.
  • 2010-09-03 Fixed bug#5811 - Customer Interface account creation error handling does not work correctly.
  • 2010-09-03 Fixed bug#5632 - New Ticket Search Dialog takes about 3 Seconds to load, 3 seconds with no feedback. User Experience need to get improved. Faster load of the dialog.
  • 2010-09-03 Fixed bug#5789 - Use of uninitialized value $_ in Kernel/System/CustomerUser/LDAP.pm.
  • 2010-09-03 Fixed bug#5691 - Not possbible for a package to modify a file that belongs to another package.
  • 2010-09-02 Fixed bug#5860 - Tooltips are not displayed correct in Customer interface.
  • 2010-09-02 Fixed bug#5811 - Customer Interface account creation error handling does not work correctly.
  • 2010-09-02 Fixed bug#5818 - Standard height of the article list.
  • 2010-09-02 Fixed bug#5693 - Error messages appearing during mysql tables migration.
  • 2010-09-02 Fixed bug#5802 - OTRS 3.0.0 beta 2 doesn't install default packages on login.
  • 2010-09-02 Fixed bug#5780 - Have to resize window when replying on ticket.
  • 2010-09-02 Fixed bug#5638 - Strange labels/buttons in TicketSearch "Create New Delete".
  • 2010-09-02 Fixed bug#5629 - Search Dialog of new Ticket Search Feature is not working with IE7.
  • 2010-09-02 Fixed bug#5582 - Ticket::Frontend::MergeText and special character.
  • 2010-09-01 Fixed bug#5851 - 3 AJAX refresh indicators are shown at the top of the AgentTicketPhone page.
  • 2010-09-01 Fixed bug#5835 - Client side validation without JavaScript broken in customer interface.
  • 2010-09-01 Fixed bug#5816 - SysConfig HighlightAge, wrong limits and handling.
  • 2010-09-01 Fixed bug#5747 - Too much whitespace in popups.
  • 2010-09-01 Fixed bug#5801 - Article action "Bounce article" gives error message.
  • 2010-09-01 Fixed bug#5813 - Attachments of Tickets could not be loaded, caused by an (for IIS) invalid URL.
  • 2010-09-01 Fixed bug#4423 - Hard coded CSS-Path in DTL templates.
  • 2010-09-01 Fixed bug#5844 - Missing AJAX refresh indicator in the selection lists.
  • 2010-08-31 Fixed bug#5729 - In Database creation or delete from Installer.pl the green colored word "Done" higher that the rest of the line.
  • 2010-08-31 Fixed bug#5751 - TicketZoom Scroller Height is incorrectly calculated in Opera 10.61 Browser.
  • 2010-08-31 Fixed bug#5809 - SLA should be Service Level Agreement.
  • 2010-08-31 Fixed bug#2671 - Postmaster filter creation does not require a name.
  • 2010-08-31 Fixed bug#5838 - Dialogs are not shown correctly in IE7.
  • 2010-08-31 Fixed bug#5837 - Tooltips have transparent background in IE7.
  • 2010-08-31 Fixed bug#5714 - Selecting a customer in AgentTicketEmail/Phone changes "Priority" and "Next ticket state" selections.
  • 2010-08-31 Fixed bug#5791 - When creating a new ticket, changing the queue will change the priority and state.
  • 2010-08-30 Fixed bug#5794 - Error when using Customer link when creating new ticket.
  • 2010-08-30 Fixed bug#5807 - New mail account default state is "Invalid".
  • 2010-08-30 Fixed bug#5824 - "Cancel & close window" link do nothing on Bulk operation at Tickets Status.
  • 2010-08-30 Fixed bug#5829 - The body of the most recent article is not shown in the CustomerTicketZoom.
  • 2010-08-30 Fixed bug#5800 - Ticket response drop down.
  • 2010-08-30 Fixed bug#5765 - reply buttons in queue view produce perl error.
  • 2010-08-30 Updated Chinese translation file, thanks to Never Min!
  • 2010-08-30 Fixed bug#5743 - Popup blocker should be detected.
  • 2010-08-30 Fixed bug#5786 - -Reply- dropdown menu not reverting to initial state then closing reply window.
  • 2010-08-27 Fixed bug#5833 - The text "Attachment" is above the paper-clip icon in the CustomerTicketZoom.
  • 2010-08-27 Fixed bug#5831 - English language typo: "doesn't exists" should be "doesn't exist".
  • 2010-08-27 Updated Polish translation file, thanks to Janek Rumianek!
  • 2010-08-25 Fixed bug#5805 - Customer interface: creation of a new ticket requires two clicks on the submit button.
  • 2010-08-26 Fixed bug#5819 - Queue-View on size "S" is missing the link to size "L".
  • 2010-08-26 Fixed bug#5821 - SysConfig CSSLoader description is displayed incorrectly.
  • 2010-08-25 Fixed bug#5795 - Some .pl files in bin directory fails to load modules from Kernel/cpan-lib.
  • 2010-08-25 Fixed bug#5817 Button to adjust the article-list-size contains a link on IE 8.0.
  • 2010-08-25 Fixed bug#5805 - Customer interface: creation of a new ticket requires two clicks on the submit button.
  • 2010-08-25 Fixed bug#5820 - Ticket owner get no email reminder reached notification if ticket is unlocked and owner is not subscribed to queue.
  • 2010-08-25 Fixed bug#5815 - Customer interface field validation takes place before submitting.
  • 2010-08-25 Fixed bug#5808 - Generic Agent does not display job info.
  • 2010-08-24 Applied change suggested in bug#5733. $Text should be dereferenced while counting its length.
  • 2010-08-24 Fixed bug#5806 - Default services aren't checked in AdminCustomerUserService.
  • 2010-08-24 Fixed bug#5803 - TimeInputFormat "Input" generates CSS errors.

#3.0.0 beta2 2010-08-23

  • 2010-08-21 Fixed bug#5697 - IMAP Connector Failing in IMAP mode, IMAPS is working.
  • 2010-08-21 Fixed bug#5766 - Complex LinkObject Table is broken when more than one kind of object is linked.
  • 2010-08-20 Fixed bug#5784 - Core.AJAX.js fails if if called without callback parameter and also exception handler breaks.
  • 2010-08-20 Fixed bug#5783 - Warning: Ticket locked! message when replying to unlocked ticket.
  • 2010-08-20 Updated database diagram to reflect changes in OTRS 3.
  • 2010-08-19 Fixed bug#5768 - No tickets shown at customer interface if no open tickets exist.
  • 2010-08-19 Fixed bug#5639 - Global Overview: No action when clicking a row in S/M/L view mode.
  • 2010-08-19 Fixed bug#5728 - Ticket history shows wrong date and time for agent actions "createtime" (actually shows user creation date).
  • 2010-08-19 Fixed bug#5727 - Ticket search results are not sortable.
  • 2010-08-19 Fixed bug#5611 - Company Button has the same function as Tickets Button.
  • 2010-08-19 Fixed bug#5760 - Adding a new ticket in the customer interface can result in 2 tickets.
  • 2010-08-19 Fixed bug#5722 - Customer interface does not display error messages when creating a ticket.
  • 2010-08-18 Fixed bug#5662 - In Global Ticket Overview, in L-Mode, template support is missing in "Reply" feature.
  • 2010-08-18 Fixed bug#5764 - No move option in S/M/L mode available.
  • 2010-08-18 Fixed bug#5725 - Missing labels for search-terms in customer interface.
  • 2010-08-17 Fixed bug#5598 - Address Book To: field does is not populated.
  • 2010-08-17 Fixed bug#5679 - In "New Ticket" in customer interface, selecting the queue automatically submits the ticket.
  • 2010-08-17 Fixed bug#5724 - Security leak: Edit HTML source code as customer.
  • 2010-08-17 Fixed bug#5682 - Collapse / expand for GenericAgent.
  • 2010-08-17 Fixed bug#5370 - The word "subscribe" should be changed to "watch".
  • 2010-08-17 Fixed bug#5742 - Outgoing email link detection does not work properly.
  • 2010-08-13 Fixed bug#5660 - In Global Ticket Overview, with IE7: S/M/L, character is not clickable, only hover area is clickable, fixed changing images for S/M/L letters.
  • 2010-08-12 Fixed bug#5648 - Submitting a note does not work as expected in all scenarios.
  • 2010-08-12 Fixed bug#5654 - Missing shortcut icon (product.ico).
  • 2010-08-12 Fixed bug#5643 - Articles are sorted alphabetically in TicketZoom.
  • 2010-08-12 Fixed bug#5613 - WYSIWYG Editor not in center position.
  • 2010-08-12 Fixed bug#5612 - Change free text fields not working correct in Firefox.
  • 2010-08-11 Fixed bug#5652 - Can't select Service and SLA when creating new tickets.
  • 2010-08-11 Fixed bug#5669 - The customer panel login shows "Request new password" on FF 3.5.
  • 2010-08-11 Fixed bug#5689 - The body of the response message is incomplete.
  • 2010-08-11 Fixed bug#5650 - Height of the article list is not retained.
  • 2010-08-11 Fixed bug#5684 - Drag&Drop in agent dashboard is not working with IE7.
  • 2010-08-10 Fixed bug#5579 - Spaces in filenames are converted to + characters when downloading in IE.
  • 2010-08-10 Fixed bug#5701 - Tarball includes empty directories.
  • 2010-08-10 Fixed bug#5255 - Accessibility: "ALL" link when selecting an owner
  • 2010-08-10 Fixed bug#5694 - Images in web based installer are not displayed when performing installation from source.
  • 2010-08-09 Fixed bug#5661 - In Global Ticket Overview, with IE7 and L-Mode, Hover of first Ticket overlaps Action Row Area.
  • 2010-08-09 Fixed bug#5633 - Customer user information is not shown in ticket zoom if it was set by AgentTicketCustomer.
  • 2010-08-06 Fixed bug#5676 - Ticket Free Time selection in customer panel is broken, because wrong "for" statement inside Label.
  • 2010-08-06 Fixed bug#5691 - Not possbible for a package to modify a file that belongs to another package.
  • 2010-08-06 Fixed bug#5690 - In AgentTicketZoom, "reset filter" is not taken over for next login.
  • 2010-08-06 Fixed bug#5659 - In Global Ticket Overview, Small View, "FROM/SUBJECT" is problematically to read. now it reads "FROM / SUBJECT".
  • 2010-08-06 Fixed bug#5628 - In new Ticket Search, the attribute TicketCreateTime, wording is wrong + Checkbox is not longer needed.
  • 2010-08-06 Fixed bug#5645 - Changing the ticket search options does not work.
  • 2010-08-06 Fixed bug#5627 - "Fulltext" attribute in new ticket search feature is missing for initial use.
  • 2010-08-06 Fixed bug#5663 - In Global Ticket Overview, in M+L Mode, orange hyper links are not shown on hover a record.
  • 2010-08-05 Fixed bug#5670 - In Agent Interface, e. g. note action, you can select a file, which is uploaded automatically. This is not working in customer panel.
  • 2010-08-05 Fixed bug#5625 - Article Zoom Screen -> New Message Indicator is not removed after clicking on an article item.
  • 2010-08-05 Fixed bug#5671 - In Customer Panel, there are not used links in footer (FAQ, Help, ...).
  • 2010-08-05 Fixed bug#5635 - It's not possible to open Ticket Search feature in own browser tab.
  • 2010-08-02 Fixed bug#2774 - Added sha1 and sha2 for additional auth method. Now otrs is able to crypt passwords using sha-1 and sha-256 for users and customer using DB backend.

#3.0.0 beta1 2010-08-02

  • 2010-07-30 Fixed bug#5361 - Wrong link detection, because regexp looking for url like "www.exam.com" and needed "xwww.exam.com", added unit test.
  • 2010-07-28 Added new sysconfig validation module layer to verify and auto-correct some sysconfig settings.
  • 2010-07-21 Fixed bug#5566 - StateDefault, PriorityDefault and ArticleTypeDefault not working in AgentTicketNote and other frontend modules.
  • 2010-07-20 Fixed bug#4483 - AgentTicketActionCommon, set radio button when select old/ new owner are selected.
  • 2010-07-19 Fixed bug#5563 - Static statistic file StateAction is overwritten by an older version.
  • 2010-07-16 Removed support for the deprecated DTL commands <dtl if>, <dtl set> and <dtl system-call>. They were deprecated since OTRS 2.2.
  • 2010-07-15 Fixed bug#5416 - AgentTicketMove does not support Pending Date.
  • 2010-07-15 Fixed bug#5556 - Broken unicode chars in CustomerUser selections.
  • 2010-07-14 Fixed bug#5132 - New owner validation always ask to set a owner.
  • 2010-07-14 Fixed bug#5343 - Widespread typo in Agent-/CustomerPreferences - replaced "Activ" for "Active".
  • 2010-07-13 Fixed bug#5550 - Broken linebreaks in textareas of Google Chrome.
  • 2010-07-09 Fixed bug#5545 - LIKE pattern must not end with escape character.
  • 2010-07-09 Fixed bug#5494 - Handle attachments with java script.
  • 2010-07-09 Fixed bug#5544 - Wrong handling of underscore in LIKE search with oracle.
  • 2010-07-06 Removed AgentLookup (was not used in OTRS framework itself and is not state of the art of dealing with dynamic data any more).
  • 2010-07-01 Streamlined messages in AgentTicketBulk.
  • 2010-07-01 Added option to ticket bulk action to define if tickets for bulk action need to get locked for current agent or not.
    • Config Name: Ticket::Frontend::AgentTicketBulk###RequiredLock Thanks to Jeroen van Meeuwen!
  • 2010-06-22 Improved otrs.CheckModules.pl script.
  • 2010-06-22 Updated CPAN module Authen::SASL to version 2.15.
  • 2010-06-22 Updated CPAN module Net::IMAP::Simple to version 1.1916.
  • 2010-06-22 Updated CPAN module MIME::Tools to version 5.428.
  • 2010-06-22 Updated CPAN module Net::POP3::SSLWrapper to version 0.04.
  • 2010-06-22 Updated CPAN module XML::Parser to version 0.712.
  • 2010-06-22 Updated CPAN module Text::CSV to version 1.18.
  • 2010-06-18 Updated CPAN module JSON::PP to version 2.21
  • 2010-06-14 New DirectoryRead Function to read filenames with Unicode::Normalize
  • 2010-06-09 Fixed bug#5447 - Added SMTP TLS support, to send out emails via mail servers (MS Exchange!) that require this.
  • 2010-06-02 Fixed bug#5426 - Can't set timezone for customer users.
  • 2010-05-28 Fixed bug#5262 - Sort by "pending time" includes ticket with no pending state.
  • 2010-05-28 Added option to use TicketPendingTimeSet() to null out the Pending Time, similar to the implementation for TicketFreeTimeSet().
  • 2010-05-21 Fixed bug#4459 - Two related error messages in S/MIME if you call it and it's disabled, and one message is enough.
  • 2010-05-21 Fixed bug#5377 - Show all users in AdminUser as a default.
  • 2010-05-20 Fixed bug#1846 - AdminCustomerUserGroup shows all CustomerUsers, even if you have thousands of them.
  • 2010-05-20 Fixed bug#5103 - Searching for non-existing company does not return "no results found".
  • 2010-05-20 Implemented bug#1701 - In customer's ticket overview, subject should come from the first article.
  • 2010-05-20 Fixed bug#5186 - Prepend fwd: instead of re: to the subject of forwarded mails.
  • 2010-05-19 Added Groups and Roles support to Event Based Notifications. You can now also send a notification to agens in a certain group or role.
  • 2010-05-19 Implemented bug#4337 - Added lock state to ticket search.
  • 2010-05-19 Reworked Kernel::System::Ticket API to have more intuitive wording (is still compat. to OTRS 1.x and 2.x). CustomerPermission() -> TicketCustomerPermission() InvolvedAgents() -> TicketInvolvedAgentsList() LockIsTicketLocked() -> TicketLockGet() LockSet() -> TicketLockSet() MoveList() -> TicketMoveList() MoveTicket() -> TicketQueueSet() MoveQueueList() -> TicketMoveQueueList() OwnerList() -> TicketOwnerList() OwnerSet() -> TicketOwnerSet() Permission() -> TicketPermission() PriorityList() -> TicketPriorityList() PrioritySet() -> TicketPrioritySet() ResponsibleList() -> TicketResponsibleList() ResponsibleSet() -> TicketResponsibleSet() SetCustomerData() -> TicketCustomerSet() StateList() -> TicketStateList() StateSet() -> TicketStateSet()
  • 2010-05-14 Fixed bug#4199 - Hard limit of 200 services defined in front-end files.
  • 2010-05-12 Renamed core module 'Kernel/System/StdResponse.pm' to 'Kernel/System/StandardResponse.pm'.
  • 2010-05-12 Fixed bug#4940 - SQL Improvement, deleted not needed GROUP BY statement.
  • 2010-05-07 Fixed bug#5005 - 'Statuses' is not correct in British English.
  • 2010-05-06 Implemented bug#3516 - added CustomerGroupSupport feature for customer navigation bar. Kudos Martin Balzarek.
  • 2010-05-04 Fixed bug#5249 - ArticleStorageFS should not die on failed rm. Kudos Dominik Schulz.
  • 2010-04-30 Make it possible to use a version argument with bin/otrs.PackageManager.pl.
  • 2010-04-19 Improved bin/otrs.CreateTranslationFile.pl to get also translatable strings from sys config settings for translation catalog.
  • 2010-04-09 Added the feature to save searches in the Customer Frontend
  • 2010-04-08 Implemented fix for bug#2673 - Ticket subject lines in customer frontend can be confusing.
  • 2010-04-07 Fixed bug#5118 - Printing an article should indicate that only 1 article is printed not the whole ticket.
  • 2010-04-06 made command line scripts consistent. They now all have the format otrs.DoThis.pl. Also, SetPermissions.sh is removed because we already have otrs.SetPermissions.pl. otrs.mkStats.pl -> otrs.GenerateStats.pl otrs.addGroup.pl -> otrs.AddGroup.pl otrs.addQueue.pl -> otrs.AddQueue.pl otrs.addRole.pl -> otrs.AddRole.pl otrs.addRole2Group.pl -> otrs.AddRole2Group.pl otrs.addUser.pl -> otrs.AddUser.pl otrs.addUser2Group.pl -> otrs.AddUser2Group.pl otrs.addUser2Role.pl -> otrs.AddUser2Role.pl otrs.checkModules.pl -> otrs.CheckModules.pl otrs.CreateNewTranslationFile.pl-> otrs.CreateTranslationFile.pl otrs.getConfig.pl -> otrs.GetConfig.pl otrs.getTicketThread.pl -> otrs.GetTicketThread.pl otrs.setPassword.pl -> otrs.SetPassword.pl otrs.StatsExportToOPM.pl -> otrs.ExportStatsToOPM.pl opm.pl -> otrs.PackageManager.pl
  • 2010-03-24 Reworked Kernel::System::Encode API to have more intuitive wording (is still compat. to OTRS 1.x and 2.x). EncodeInternalUsed() -> CharsetInternal() Encode() -> EncodeInput() Decode() -> Convert2CharsetInternal()
  • 2010-03-24 Fixed bug#5130 - Incorrect check for 'NoOutOfOffice' in GetUserData().
  • 2010-03-22 Fixed bug#5161 - Envelope-To Header gets ignored for email dispatching.
  • 2010-03-18 Fixed bug#5060 - Get email notification for tickets created by myself (new feature).
  • 2010-03-18 Updated CPAN module Text::CSV to version 1.17.
  • 2010-03-18 Updated CPAN module MailTools to version 2.06.
  • 2010-03-18 Updated CPAN module CGI to version 3.49.
  • 2010-03-18 Updated CPAN module Net::IMAP::Simple to version 1.1911.
  • 2010-03-11 Upgraded CKEditor from version 3.1 to version 3.2.
  • 2010-03-09 Fixed bug#4996 - Rich Text Editor does not display in the Customer Frontend in IE8.
  • 2010-03-08 Fixed bug#5085 - Wrong colours codes in Stats::Graph::dclrs.
  • 2010-03-08 Fixed bug#5097 - AdminNotificationEvent does not display values on Change.
  • 2010-02-26 Fixed bug#4874 - LDAP connection even if it is not needed. Moved to "Die => 0" as default value if no connection to customer ldap source was possible.
  • 2010-02-23 Fixed bug#4957 - Password Change dialog misses "Current Password" option.
  • 2010-02-22 Fixed bug#5020 - Framework version for stats export is outdated.
  • 2010-02-21 Extended QueryCondition() of Kernel::System::DB to allow also "some praise" expression as "some&&praise", to be compat. just add Extended => 1 to QueryCondition(). Short summary: some praise -> search for "some" and "praise" in a text (order of words is not importand) "some praise" -> search for "some praise" in a text as one string
  • 2010-02-16 Extended QueryCondition() of Kernel::System::DB to allow also "some praise" expression for search conditions to search this string 1:1 in database.
  • 2010-02-15 Added "New Article" feature. Shows any agent in dashboard and global ticket overviews if there is a new article in a ticket which is not seen (like unread feature in email clients). Notice: Use scripts/DBUpdate-to-2.5.*.sql for upgrading!
  • 2010-02-15 Removed example config files for Apache1, switched to only one config file for Apache2 instead of two.
  • 2010-02-15 Fixed bug#4924 - Incorrect email address syntax check.
  • 2010-02-10 Fixed bug#2376 - Customer preferences are lost after update of customer login.
  • 2010-02-10 Fixed bug#4828 - In SysConfig, changed "Registration" to "Registrierung" in German description.
  • 2010-02-07 Fixed bug#4918 - Delete only expired cache items by using e. g. bin/otrs.CacheDelete.pl --expired.
  • 2010-02-01 Added Kernel::System::Cache::FileStorable backend module for Kernel::System::Cache which is working with binary for dump and eval of perl data structures (a little bit faster the dump/eval in pure perl). Perl's Storable module is included in perl distibution it self.
  • 2010-01-26 IPC session backend (Kernel::System::AuthSession::IPC) is not longer supported. Increased performance of DB and FS backend (only sync session data to storage at end of a session).
  • 2010-01-25 Added agent preferences for max. shown tickets a page in ticket overviews.
  • 2010-01-19 Added security feature enhancement to block active elements and external images as auto load of html articles in zoom view (agent and customer interface).
  • 2010-01-15 Fixed bug#4651 - Dashboard upcoming events does not look up statetypes for Pending Reminder.
  • 2010-01-14 Removed not needed tool scripts/sync_node.sh.
  • 2010-01-13 Added ticket fulltext search to dashboard.
  • 2010-01-06 Added dashboard widget for displaying external content via iframe.
  • 2009-12-31 Added cpan module for JSON support (version 2.16), removed JSON function from LayoutAJAX and changed all function calls to the new JSON wrapper.
  • 2009-12-24 Themes are now stored in SysConfig under Frontend::Themes rather than in the database. This to enable administrators to add a new theme by just modifying SysConfig instead of having to use mysql or isql or so.
  • 2009-12-23 Renamed inconsistent module name Kernel::System::Config to Kernel::System::SysConfig.
  • 2009-12-23 Added support for multiple Kernel::System::Ticket::Custom backends. Can now be defined via config key Ticket::CustomModule, e. g.
<ConfigItem Name="Ticket::CustomModule###001-CustomModule" Required="0" Valid="0">
   <Description Lang="en">A module with custom functions to redefine ....</Description>
   <Description Lang="de">Ein Modul mit angepassten Funktionen das ...</Description>
   <Group>Ticket</Group>
   <SubGroup>Core::Ticket</SubGroup>
   <Setting>
      <String Regex="">Kernel::System::Ticket::Custom</String>
   </Setting>
</ConfigItem>
  • 2009-12-21 Added the ability to hide the Queue, SLA and/or Service in the Customer interface.
  • 2009-12-15 Changed rich text editor from FCKEditor 2.6.4.1 to CKEditor 3.0.1
  • 2009-12-14 Fixed bug#4660 - Admin Notification module does not send mail to customer users in groups.
  • 2009-12-14 Added the ability to use AdminEmail to send notifications based on roles.
  • 2009-12-14 Updated SysConfig to make sure OTRS toolbars and Admin section uses plural in interface where appropriate.
  • 2009-12-11 Replaced all OptionStrgHashRef() with the newer BuildSelection().
  • 2009-12-09 Added archive feature to improve performance.
  • 2009-12-09 Updated CPAN module Text::CSV to version 1.16.
  • 2009-12-08 Fixed bug#4570 - Not processed attachment on incoming email (value too long for type). Increased varchar of article_attachment.content_type from 250 to 450.
  • 2009-12-08 Fixed bug#1698 - Send emails with the real name from the agent.
  • 2009-12-08 Fixed bug#2153 - Recognize domain names only if they are words.
  • 2009-12-08 Fixed bug#4399 - Phone- / Email-Ticket AJAX reload does not consider ACL in Kernel/Config.pm.
  • 2009-12-08 Fixed bug#4330 - Added new history-get results.
  • 2009-12-07 Fixed bug#3887 - Processing headers with faulty charset definitions.
  • 2009-12-04 Removed OptionElement() from Layout.pm. Use BuildSelection() instead.
  • 2009-12-04 Changed line chart library again: from OFC to Flot.
  • 2009-12-02 Completely removed YUI from the OTRS code.
  • 2009-12-02 Switched line chart on the dashboard from YUI to OFC.
  • 2009-11-27 Updated CPAN module XML::Parser::Lite to version 0.710.10.
  • 2009-11-27 Updated CPAN module XML::TreePP to version 0.39.
  • 2009-11-27 Updated CPAN module XML::FeedPP to version 0.41.
  • 2009-11-27 Updated CPAN module Text::Diff to version 1.37.
  • 2009-11-27 Updated CPAN module Text::CSV to version 1.15.
  • 2009-11-27 Updated CPAN module Authen::SASL to version 2.13.
  • 2009-11-27 Changed directory structure for thirdparty javascript modules.
  • 2009-11-27 Switched AutoCompletion and Dialog from YUI to jQuery.
  • 2009-11-25 Switched to XHTML doctype
    • not all of the generated HTML is valid yet, but much
    • from now on, ";" will be used as a query parameter separator in URLs (old: index.pl?Action=AgentExample&Subaction=Test, new: index.pl?Action=AgentExample;Subaction=Test)
    • made some self-closing tags actually close themselves (e.g.<img .../>)
    • made some tags and attributes used lowercase
  • 2009-11-25 Updated CPAN module CGI to version 3.48.
  • 2009-11-23 Only database configuration is now saved in Config.pm.
  • 2009-11-18 Added database check and mail configuration steps to the web installer.
  • 2009-11-12 Fixed bug#4509 - Notification (event based) comments are not saved.
  • 2009-11-11 Added feature/config option (Ticket::SubjectFormat) for subject format.

    • 'Left' means '[TicketHook#:12345] Some Subject',
    • 'Right' means 'Some Subject [TicketHook#:12345]',
    • 'None' means 'Some Subject' (without any ticket number ins subject).

    In the last case you should enable PostmasterFollowupSearchInRaw or PostmasterFollowUpSearchInReferences to recognize followups based on email headers and/or body. Wrote also unit tests to take care of functionality.

  • 2009-11-11 Moved from prototype js to jQuery (removed var/httpd/htdocs/js/prototype.js added var/httpd/htdocs/js/jquery-1.3.2.min.js).

  • 2009-11-03 Renamed some files in the bin/ directory

    CheckSum.pl                     -\>  otrs.CheckSum.pl
    CleanUp.pl                      -\>  otrs.CleanUp.pl
    Cron4Win32.pl                   -\>  otrs.Cron4Win32.pl
    CryptPassword.pl                -\>  otrs.CryptPassword.pl
    DeleteSessionIDs.pl             -\>  otrs.DeleteSessionIDs.pl
    GenericAgent.pl                 -\>  otrs.GenericAgent.pl
    mkStats.pl                      -\>  otrs.mkStats.pl
    otrs.addGroup                   -\>  otrs.addGroup.pl
    otrs.addQueue                   -\>  otrs.addQueue.pl
    otrs.addRole                    -\>  otrs.addRole.pl
    otrs.addRole2Group              -\>  otrs.addRole2Group.pl
    otrs.addUser                    -\>  otrs.addUser.pl
    otrs.addUser2Group              -\>  otrs.addUser2Group.pl
    otrs.addUser2Role               -\>  otrs.addUser2Role.pl
    otrs.checkModules               -\>  otrs.checkModules.pl
    otrs.CreateNewTranslationFile   -\>  otrs.CreateNewTranslationFile.pl
    otrs.getConfig                  -\>  otrs.getConfig.pl
    otrs.getTicketThread            -\>  otrs.getTicketThread.pl
    otrs.setPassword                -\>  otrs.setPassword.pl
    PendingJobs.pl                  -\>  otrs.PendingJobs.pl
    PostMaster.pl                   -\>  otrs.PostMaster.pl
    PostMasterClient.pl             -\>  otrs.PostMasterClient.pl
    PostMasterDaemon.pl             -\>  otrs.PostMasterDaemon.pl
    PostMasterMailbox.pl            -\>  otrs.PostMasterMailbox.pl
    PostMasterPOP3.pl               -\>  otrs.PostMasterPOP3.pl
    RebuildTicketIndex.pl           -\>  otrs.RebuildTicketIndex.pl
    SetPermissions.pl               -\>  otrs.SetPermissions.pl
    StatsExportToOPM.pl             -\>  otrs.StatsExportToOPM.pl
    UnitTest.pl                     -\>  otrs.UnitTest.pl
    UnlockTickets.pl                -\>  otrs.UnlockTickets.pl
    xml2sql.pl                      -\>  otrs.xml2sql.pl
    XMLMaster.pl                    -\>  otrs.XMLMaster.pl
  • 2009-10-26 Added CGI.pm back to packaged versions (auto_build.sh).
  • 2009-10-14 Pending Date of tickets can be max. 1 year in the future.
  • 2009-10-14 Fixed bug#1731 - Show last login time of agent and customer management.
  • 2009-10-12 TTL in Kernel::System::Cache::Set required but not checked.
  • 2009-10-12 Removed check on AttachmentDelete1 in function in AgentTicketMove.dtl.
  • 2009-10-12 AgentTicketOverviewPreview.dtl: superfluous hidden parameter 'QueueID'.
  • 2009-10-07 Added global Search-Condition-Feature (AND/OR/()/!/+) for TicketNumber, From, To, Cc, Subject and Body also to generic agent.
  • 2009-10-05 Fixed bug#939 - "Salutation" should be renamed to "Title" for users and customer users. Notice: Use scripts/DBUpdate-to-2.5.*.sql for upgrading!
  • 2009-10-02 Fixed bug#4379 - Array parameters not working in mkStats.pl
  • 2009-09-23 Added virtual file system object for global file storage as Kernel::System::VirtualFS with FS and DB backends. Notice: Use scripts/DBUpdate-to-2.5.*.sql for upgrading!
  • 2009-09-22 Fixed bug#1774 - Updated documentation in AdminQueue.dtl.
  • 2009-09-22 Fixed bug#4100 - ArticleFreeText Default Value not working.
  • 2009-09-22 Fixed bug#1027 - Ticket csv export in customer interface incomplete.
  • 2009-09-21 Fixed bug#4218 - No error message when sending mail through not installed sendmail.
  • 2009-09-21 Fixed bug#4312 - MOTD module for Agent Dashboard, thanks to Alexander Scholler!
  • 2009-09-21 Fixed bug#3978 - Better description for PGP passphrases.
  • 2009-09-16 Fixed bug#3932 - Translation enhancements for AdminSession.dtl.
  • 2009-09-16 Fixed bug#2786 - Wrong text labels AdminSystemAddressForm.dtl.
  • 2009-09-16 Fixed bug#4288 - Use of uninitialized value in AdminGenericAgent.pm.
  • 2009-09-16 Moved to global event handler Kernel/System/EventHander.pm for ticket events (config is compatble with old one).
  • 2009-09-15 Improved performance of the PDF backend.

#2.4.15 2012-10-16

  • 2012-09-13 Improved HTML security filter to better find javascript source URLs.

#2.4.14 2012-08-30

  • 2012-08-28 Improved HTML security filter to detect tag nesting.

#2.4.13 2012-08-21

  • 2012-08-17 HTML mails will now be displayed in an HTML5 sandbox iframe. This means that modern browsers will not execute plugins or JavaScript on the content any more. Currently, this is supported by Chrome and Safari, but IE10 and FF16 are also
  • 2012-08-17 HTML mails will now be displayed in the restricted zone in IE. This means that more restrictive security settings will apply, such as blocking of JavaScript content by default.
  • 2012-03-08 Fixed bug#8300 - Database upgrade issue when upgrading from 2.3 > 2.4 > 3.0 > 3.1: table smime_signer_cert_relations' already exists.
  • 2012-03-05 Fixed bug#7545 - AgentTicketBounce lacks permission checks.
  • 2012-02-23 Fixed bug#8227 - LDAP user syncronisation doesn't work.
  • 2011-12-09 Fixed bug#7997 - Fetching mail via AdminMailAccount does not work.
  • 2011-12-02 Fixed bug#5086 - Emails with a long subject are not handled.
  • 2011-11-21 Use the secure attribute to restrict coookies to HTTPS if it is used.
  • 2011-11-21 Fixed bug#7909 - Errors should be logged in web server error log only.
  • 2011-11-10 Fixed bug#7879 - Ticket forward not working if content-id exists.
  • 2011-11-07 Fixed bug#7362 - AuthSyncModule::LDAP::UserSyncMap with multiple auth backends.
  • 2011-11-02 Fixed bug#7465 - Out-of-office unlock does not work upon customer's web reply.
  • 2011-10-21 Fixed bug#7845 - No DispatchMultiple Method in rpc.pl script.

#2.4.12 2011-10-18

  • 2011-09-22 Fixed bug#7776 - Double encoding for AJAX responses on ActiveState perl.

#2.4.11 2011-08-16

  • 2011-07-28 Fixed bug#7518 - Escalation Notify by not working properly.
  • 2011-05-09 Fixed bug#7010 - Latest version of PDF::API2 no longer includes DejaVu fonts. Fixed by including DejaVu fonts in var/fonts.
  • 2011-04-26 Fixed bug#7250 - Add new queue mask crashes on PostgreSQL and MS SQL Server.
  • 2011-04-07 Fixed bug#7195 - Graphs doesn't use GIF as fallback if PNG is not available.

#2.4.10 2011-04-12

  • 2011-04-04 Fixed bug#7140 - Attachments with percent symbol not working.
  • 2011-03-23 Updated Brazilian Portugese translation, thanks to Murilo Moreira de Oliveira!
  • 2011-03-18 Added required settings for oracle databases in apache2-httpd-new.include.conf.
  • 2011-03-07 Fixed bug#6014 - Printed pdf tickets are not searchable.
  • 2011-02-17 Fixed bug#6906 - Vendor URL points to Basename+URL instead of URL.
  • 2011-01-25 Event Based notification - respect "Include Attachments to Notification".
  • 2010-12-17 Fixed bug#6510 - Signature ID missing.
  • 2010-12-14 Fixed bug#6532 - With multiple inline images, only first one is preserved when replying.
  • 2010-12-13 Fixed bug#6520 - backup.pl doesn't backup with strong password.
  • 2010-12-09 Fixed bug#6488 - otrs.ArticleStorageSwitch.pl creating wrong files.
  • 2010-12-09 Fixed bug#3984 - HTML Notifications - Links to ticketsystem are not clickable.
  • 2010-12-02 Fixed bug#6366 - gnupg signatures not working correct for partly signed messages.
  • 2010-11-29 Fixed bug#5981 - Warnings from TransfromDateSelection() in AgentTicketMove.
  • 2010-11-23 Fixed bug#6131 - Lack of warning for revoked and expired PGP keys in email compose screens.
  • 2010-11-04 Fixed bug#6211 - Wrong TicketFreeText-value in ticket creation by using event notifications.
  • 2010-11-02 Email.ticket: wrong signature is shown.
  • 2010-10-26 Improved German translation, thanks to Stelios Gikas!
  • 2010-10-13 Fixed some Perl "uninitialized value" warnings.
  • 2010-10-12 Fixed bug#6087 - Search template name is broken if & or ; is used.

#2.4.9 2010-10-25

  • 2010-09-30 Fixed bug#6016 - AgentTicketZoom is vunerable to XSS attacks from HTML e-mails.
  • 2010-09-22 Fixed bug#5903 - E-mail notification links don't contain <a href... tags.
  • 2010-09-29 Fixed bug#6030 - Event notifications are fired several times on event "TicketFreeTextUpdate".
  • 2010-09-14 Fixed bug#5541 - Dashboard Chart generates error in webserver log.
  • 2010-09-09 Fixed bug#5462 - Kernel::System::Ticket::TicketEscalationIndexBuild() does not invalidate the cache.
  • 2010-08-27 Fixed bug#5667 - Rich Text is not working in ipad. It's not possible to add a note or close a ticket.
  • 2010-08-25 Fixed bug#5266 - Ticket Zoom shows wrong html content if there is no text but two html attachments in there.

#2.4.8 2010-09-15

  • 2010-08-24 Applied change suggested in bug#5733. $Text should be dereferenced while counting its length.
  • 2010-08-18 Fixed bug#5444 - TicketZoom mask vulnerable to XSS.
  • 2010-08-09 Fixed bug#5698 - Ticket Assignment includes '(' character.
  • 2010-07-20 Fixed bug#4483 - AgentTicketActions, set radio button when select old/ new owner are selected, fix wrong javascript behavior.
  • 2010-07-15 Fixed bug#5416 - AgentTicketMove does not support Pending Date.
  • 2010-07-15 Fixed bug#5556 - Broken unicode chars in CustomerUser selections.
  • 2010-07-14 Fixed bug#5132 - New owner validation always ask to set a owner.
  • 2010-07-13 Fixed bug#5210 - LinkQuote consumes all CPU memory when processing a large amount of data.
  • 2010-07-13 Fixed bug#5550 - Broken linebreaks in textareas of Google Chrome.
  • 2010-07-07 Fixed bug#5541 - Dashboard Chart generates error in webserver log.
  • 2010-07-01 Fixed bug#5512 - Bulk Action No Access is displayed incorrectly.
  • 2010-06-25 Updated Danish translation, thanks to Jesper R�nnov, Faaborg-Midtfyn Kommune!
  • 2010-06-24 Fixed bug#5445 - Reflected XSS vulnerability.
  • 2010-06-16 Fixed bug#5488 - AutoPriorityIncrease runs into failures.
  • 2010-06-16 Fixed bug#5478 - Web Installer has 'editable' license text.
  • 2010-05-31 Fixed bug#5385 - Queue name is not used in signature on ticket creation.
  • 2010-05-28 Fixed bug#5235 - Link in response not shown as link.
  • 2010-05-28 Added PNG version of data model in doc directory.
  • 2010-05-28 Fixed bug#5395 - Function $LanguageObject->Time() can't process seconds.
  • 2010-05-07 Fixed bug#5336 - Also set execute bit on scripts/tools.
  • 2010-04-30 Make it possible to use a version argument with bin/opm.pl.
  • 2010-04-21 Fixed bug#5266 - Ticket Zoom shows wrong html content if there is no text but two html attachments in there.
  • 2010-04-15 Fixed bug#5242 - Newlines are not displayed in html notification mails on Lotus Notes
  • 2010-04-14 Fixed bug#4999 - Cache of customer user is not refreshed after a preference is updated.
  • 2010-04-13 Fixed bug#5152 - responsible_user_id in ticket table is wrong in otrs-database.dia.
  • 2010-04-12 Fixed bug#5108 - The RSS date was not displayed correctly.
  • 2010-04-12 Fixed bug#5112 - Redirecting to a valid screen after unsubscribing a ticket that is on a queue in which the agent has no permissions.
  • 2010-04-06 Fixed bug#4986 - There is no activate/deactivate check for Graphsize menu, when page loads in Stats Definition
  • 2010-04-01 Fixed bug#4786 - AgentTicketCompose ONLY: Defining a next state, then adding and attachment, resets the next state upon screen refresh.
  • 2010-03-29 Improved handling of the StateType attribute of StateGetStatesByType() in Kernel/System/State.pm.
  • 2010-03-24 Fixed bug#5164 - Pending time not working if agent as an other timezone.
  • 2010-03-19 Fixed bug#5094 - Bulk pending date/time do not get applied to tickets.
  • 2010-03-18 Updated Ukrainian language translation, thanks to Belskii Artem!
  • 2010-03-10 Fixed bug#4416 - Merge: whitespace before ticketnumber not removed.
  • 2010-03-09 Fixed bug#5102 - Notification sent to OTRS instead of Customer.
  • 2010-03-08 Fixed bug#5085 - Wrong colours codes in Stats::Graph::dclrs.
  • 2010-03-02 Updated Czech translation, thanks to O2BS.com, s r.o. Jakub Hanus!
  • 2010-02-26 Fixed bug#4137 - Follow ups to internal forwarded message marked as customer reply.
  • 2010-02-23 Updated pt_BR translation file, thanks to Fabricio Luiz Machado!
  • 2010-02-22 Fixed bug#5020 - Framework version for stats export is outdated.
  • 2010-02-18 Fixed bug#4969 - Event Based Notification: Body Match field displays Subject Match value.
  • 2010-02-16 Fixed bug#4967 - Can't locate object method "new" via package error when using Perl 5.10.1.
  • 2010-02-15 Fixed bug#4977 - mod_perl is not used in fedora with RPM.
  • 2010-02-12 Fixed bug#4936 - Kernel::System::Main::FileWrite has race condition.
  • 2010-02-11 Fixed bug#4442 - Customer search fails when there is a space in the name.
  • 2010-02-11 Fixed bug#4822 - No fulltext search with more than one word for FAQ.
  • 2010-02-10 Fixed bug#4889 - Inline images from Lotus Notes are not displayed in ticket zoom.
  • 2010-02-09 Fixed bug#4658 - Cannot delete attachment from AdminAttachment interface.

#2.4.7 2010-02-08

  • 2010-02-03 Fixed bug#4937 - Accounted time per article is not displayed in PDF print.
  • 2010-02-03 Fixed bug#4848 - Issue with TicketOverView object - does not show all tickets when moving through list.
  • 2010-02-02 Fixed issue with migrating Customer Queue notifications to Event Based when upgrading OTRS 2.3 > 2.4.
  • 2010-02-01 Fixed bug#4393 - AgentTicketQueue - Small view takes long to load. -> New solution with own config option for each view mode (S/M/L) Admin -> SysConfig -> Ticket -> Frontend::Agent::TicketOverview.
  • 2010-01-25 Fixed bug#4818 - Removed inline image of forwarded message gets still included.
  • 2010-01-20 Fixed bug#4780 - Adding groups to a CustomerUser fails, adding CustomerUsers to a group works.
  • 2010-01-20 Fixed bug#4486 - Some preferences displayed in AdminUser are not correct.
  • 2010-01-18 Fixed bug#4770 - Attachments are stripped/not shown from outgoing emails in some scenarios with ms exchange.
  • 2010-01-15 Fixed bug#4735 - TicketFreeTime search in Customer frontend does not work as expected
  • 2010-01-15 Fixed bug#4758 - Dashboard RSS feeds doesn't display XML encoded entities correctly.
  • 2010-01-13 Fixed bug#4754 - Multiple tickets with a huge POP3 Mailbox
    • more than 2000 email in the box ("Deep recursion on subroutine").
  • 2010-01-13 Fixed bug#4713 - In ticket overview, after adding view=30 - no tickets are visible.
  • 2010-01-12 Upgrade of cpan Net::IMAP::Simple from 1.17 to 1.1910.

#2.4.6 2010-01-12

  • 2010-01-11 Fixed bug#4737 - Customer User update fails in 2.4.6 rc.
  • 2010-01-08 Fixed bug#4730 - Unable to open Admin > Attachments in IE8.
  • 2010-01-07 Fixed bug#4731 - Service and SLA gets translated after AJAX reload in Phone an Email Ticket.
  • 2010-01-05 Fixed bug#4718 - LDAP auth not possible with OTRS in iso-8859-1 and utf-8 ldap directory.
  • 2010-01-05 Fixed bug#4708 - Added ArticleID to output of bin/otrs.getTicketThread.
  • 2010-01-04 Fixed bug#4704 - Package Manager: upload install fails with "Message: Need ContentType!" with Google Chrome browser.
  • 2009-12-30 Added Ukrainian language translation, thanks to Belskii Artem!
  • 2009-12-30 Fixed bug#4727 - Added proper removal of FormID in AgentTicketPhoneOutbound.
  • 2009-12-23 Fixed bug#3526 - Escalation emails are resent over and over again.
  • 2009-12-23 Fixed bug#4428 - PGP-inline signed messages can't be encoded correctly with rich text editor.
  • 2009-12-22 Fixed bug#4690 - AdminMailAccount - only 50 characters can be entered in username, password and host fields while database can store 200.
  • 2009-12-16 Fixed bug#4503 - Border around image does not display well in some email clients.
  • 2009-12-13 Fixed bug#4393 - AgentTicketQueue - Small view takes long to load.
  • 2009-12-09 Fixed crash in Ascii2Html() if no scalar reference is given.
  • 2009-12-09 Fixed bug#4551 - GenericAgent appends leading zeros to dates if TimeInputFormat is "Input".
  • 2009-12-09 Fixed bug#4584 - Auto response does not use selected from e-mail address.
  • 2009-12-09 Fixed bug#4556 - Translation "Accounted Time" to german "Zugewiesene Zeit".
  • 2009-12-09 Fixed bug#4184 - Can't call method "NotificationGet" on an undefined value.
  • 2009-12-09 Fixed bug#4371 - DataSelected value for config option PreferencesGroups###WatcherNotify doesn't work.
  • 2009-12-09 Fixed bug#4486 - Some preferences displayed in AdminUser are not correct.
  • 2009-12-09 Fixed bug#4363 - Kernel/Output/HTML/Layout.pm -> PageNavBar() mistakes because of missing checks and descriptions.
  • 2009-12-08 Fixed bug#4361 - Umlauts in Dashboard are not displayed correcty after refresh on non-unicode databases.
  • 2009-12-08 Fixed bug#4323 - Customer Interface shows last customer article instead of last article.
  • 2009-12-08 Fixed bug#4435 - Inline attachments break in some scenarios like AgentTicketCompose and AgentTicketForward.
  • 2009-12-08 Fixed bug#4384 - Customer User Info not deleted when From in AgentTicketPhone is changed.
  • 2009-12-08 Fixed bug#4482 - Owner update possible with no new owner set.
  • 2009-12-07 Fixed bug#4246 - Response Templates fail to populate for certain email tickets.
  • 2009-12-07 Fixed bug#4381 - Function change_selection in AgentTicketMove.
  • 2009-12-07 Fixed bug#4400 - OTRS switches back to phone view when closing ticket after split.
  • 2009-12-07 Fixed bug#4597 - Unnecessary slash in download links.
  • 2009-12-07 Fixed bug#2768 - AttachmentsContent-Disposition header downloading a non-ASCII filename.
  • 2009-12-07 Fixed bug#4282 - Fixed problems with CustomerInfo for Usernames with a '+'.
  • 2009-12-07 Fixed bug#4477 - Uninitialized Value issue with Redirect() function in Layout.pm.
  • 2009-12-07 Fixed bug#3907 - Caching function not working due to wrong hardcoded umask.
  • 2009-12-02 Fixed bug#4613 - Umlauts in <OTRS_*> variable and also on whole message are not show right with ArticleStorageFS.
  • 2009-12-02 Fixed bug#3667 - E-mail notification link is wrong when using FastCGI.
  • 2009-11-25 Fixed bug#4498 - Rich text editor places whitespace in front of lines in plain text mail body.
  • 2009-11-23 Fixed bug#4128 - Signature line breaks are stripped in E-Mail-Ticket.
  • 2009-11-18 Fixed bug#4319 - 'no quotable message' error for old messages after upgrade.
  • 2009-11-18 Added FastCGI handle for web installer.
  • 2009-11-16 Fixed bug#4464 - Spell checker (WYSIWIG + ispell) causes exceptions sometimes.
  • 2009-11-16 Fixed bug#4507 - Add Ticket Events for SLAUpdate, ServiceUpdate, and TicketTypeUpdate in AdminNotificationEvent UI.
  • 2009-11-16 Fixed bug#4509 - Notification (event based) comments are not saved.
  • 2009-11-06 Fixed bug#2069 - Update of CustomerCompany company_id is not working.
  • 2009-11-06 Fixed bug#2948 - Renamed crypt config option "md5" to "md5-crypt" to avoid missunderstanding.
  • 2009-10-30 Fixed JS check for months, thanks to bes.
  • 2009-10-26 Fixed bug#4455 - Input field in Preferences of a Dashboard module doesn't save settings.
  • 2009-10-26 Fixed bug#4454 - scripts/restore.pl is not working.
  • 2009-10-26 Fixed bug#4447 - TimeUnits not saved in AgentTicketMove.pm when omitting a note.
  • 2009-10-22 Fixed bug#4188 - Restore original subject check in AgentTicketMerge.
  • 2009-10-21 Fixed bug#4232 - SpellChecker Customer-Interface is not working.
  • 2009-10-19 Fixed bug#4433 - StateDefault is being ignored in when composing an email answer, current ticket state or first one in list gets selected.

#2.4.5 2009-10-15

  • 2009-10-12 Fixed bug#3541 - Deleting tickets is not possible when using Full Text Search Index on MS-SQL or PostgreSQL.
  • 2009-10-12 Fixed bug#4392 - TicketCounter.log is created after permissions are set.
  • 2009-10-07 Updated cpan module TEXT::CSV to version 1.14 to fix bug#4195 - Import with leading 0 in a field not possible.
  • 2009-10-07 Fixed bug#3581 - Wrong German translation of "no".
  • 2009-10-07 Fixed bug#4397 - QueueView shows wrong filter name.
  • 2009-10-07 Fixed bug#4395 - Can't delete locked tickets via GenericAgent on PostgreSQL and MS-SQL databases.
  • 2009-10-07 Fixed bug#4367 - Generic agent produces TicketNumberLookup error messages.
  • 2009-10-05 Fixed bug#3793 - UTF-8 PostgreSQL database encode issues on incoming emails.
  • 2009-10-05 Updated Spanish translation, thanks to Emiliano Augusto!
  • 2009-10-02 Fixed bug#4379 - Array parameters not working in mkStats.pl
  • 2009-09-30 Fixed bug#4348 - Dashboard: Upcoming Events Caching on a per-user basis.
  • 2009-09-30 Fixed bug#4338 - Enhancement: Be able to disable customer feature of customer_id to have access to all ticket with same customer id.
  • 2009-09-30 Fixed bug#4358 - Unable to insert inline images in customer frontend if WebUploadCacheModule is set to "FS".
  • 2009-09-30 Fixed bug#4355 - SLA dropdown does not populate in AgentTicketEmail.
  • 2009-09-29 Fixed bug#3248 - TicketSearch with ExtendedSearchCondition not working correct.
  • 2009-09-29 Fixed bug#4341 - RTE is not coupled with RichTextViewing. Rich text is being shown, even if the text/plain MIME part is available. Added new config option to force rich text viewing in ticket zoom.
     SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom ->
      -=> Ticket::Frontend::ZoomRichTextForce
  • 2009-09-28 Fixed bug#4269 - Softwareerror in stats module after uninstall ITSMIncidentProblemManagement
  • 2009-09-28 Fixed bug#4341 - No HighlightColors configured fills up OTRS log file with warnings.
  • 2009-09-28 Fixed bug#4328 - Incorrect charset in AgentTicketAttachment.
  • 2009-09-28 Fixed bug#4333 - StateGet() gives wrong error message.
  • 2009-09-26 Fixed bug#4302 - Dashboard: Tickets Stats graph incorrect (permission related).
  • 2009-09-24 Fixed bug#3909 - Optional TicketFreeTimes with AgentTicketCompose break when attaching a file
  • 2009-09-23 Fixed bug#4326 - Notification emails have empty lines by using opera at creation time.
  • 2009-09-23 Fixed bug#3001 - Agent ticket queue ordering by priority causes SQL error.
  • 2009-09-23 Fixed bug#3969 - Role <-> User Admin Screen Refresh Error.
  • 2009-09-23 Fixed bug#3787 - Generic Agent: Send no notifications is not working.
  • 2009-09-23 Fixed bug#4222 - Changed Italian translation of "Login As".
  • 2009-09-23 Fixed bug#3923 - Frontend::Output::FilterText###OutputFilterTextAutoLink does not work.
  • 2009-09-23 Fixed bug#4226 - "Previous owner" alway empty when a new owner must be defined.
  • 2009-09-23 Fixed bug#4322 - Bulk-Action checkboxes are refilled wrongly by Firefox-Autocomplete feature.
  • 2009-09-23 Fixed bug#4320 - Javascript-check on empty body not working with RichText-Editor (RTE).
  • 2009-09-23 Fixed bug#2936 - $QData{""} and $Quote{""} crashes if a space is set between the arguments.
  • 2009-09-22 Fixed bug#4262 - Encoding issue with Event-based notifications.
  • 2009-09-22 Fixed bug#1420 - $Text{"User"} instead of $Text{"Username"} in AdminUserForm.dtl
  • 2009-09-22 Ensured that plain article body is used for ArticleViewModules in AgentTicketZoom.
  • 2009-09-21 Fixed bug#2087 - AgentTicketMove does not consider responsible feature.
  • 2009-09-21 Fixed bug#4029 - S/MIME activation with unclear message message/incomplete documentation.
  • 2009-09-21 Fixed bug#3408 - Richtext editor - editor windows is way to small.
  • 2009-09-21 Fixed bug#4188 - Moving junk mails unnecessarily need subject and body.
  • 2009-09-21 Fixed bug#4189 - RTE off inserts a blank line in the text editor field.
  • 2009-09-21 Fixed bug#4080 - Rich editors javascript overrides onload function.
  • 2009-09-21 Fixed bug#3818 - Customer History - Small/Medium/Preview does not work.
  • 2009-09-21 Fixed bug#2532 - Problem when setting queues and subqueues to invalid.
  • 2009-09-18 Updated Spanish translation, thanks to Gustavo Azambuja!
  • 2009-09-16 Fixed bug#4288 - 4288: Use of uninitialized value in AdminGenericAgent.pm.
  • 2009-09-16 Fixed bug#4292 - "<some@example.com>" in body breaks body on ticket split.
  • 2009-09-08 Fixed bug#4255 - RichText is not coupled with RichTextViewing. Rich Text is being shown, even if the text/plain MIME part is available.
  • 2009-09-08 Fixed bug#4243 - Adding a key to DefaultTheme HostBased via Sysconfig breaks OTRS.
  • 2009-09-08 Fixed bug#4257 - No event based notification is sent on queue or state update.
  • 2009-09-08 Fixed bug#4233 - AgentTicketCompose doesn't remember next state while attaching a file.
  • 2009-09-08 Fixed bug#4228 - scripts/DBUpdate-to-2.4.pl - MigrateCustomerNotification() fails.
  • 2009-09-08 Fixed bug#4232 - SpellChecker Customer-Interface is not working.
  • 2009-09-08 Fixed bug#4248 - follow up email contains the ticket number two times.
  • 2009-09-07 Fixed bug#4253 - No customer get found by using german umlaut "e. g. m�ller".
  • 2009-09-02 Fixed bug#4186 - Customer search autocomplete result field is sometimes too small to show complete customer entry.
  • 2009-09-02 Fixed bug#4234 - Typo in german update message.
  • 2009-09-01 Fixed bug#4139 - Missing config option to show or hide customer history tickets.
  • 2009-09-01 Fixed bug#4160 - Toolbar icons not correct in AdminCustomerUser.
  • 2009-09-01 Updated French translation, thanks to Remi Seguy.
  • 2009-09-01 Added Options for FirstResponseTime,UpdateTime,SolutionTime and CalendarID to bin/otrs.addQueue.
  • 2009-09-01 Fixed bug#4214 - TicketSearch on TicketID with ArrayRef doesn't give results.

#2.4.4 2009-08-31

  • 2009-08-31 Fixed bug#4105 - CustomerUser has access to other Customers tickets than defined in CustomerIDs.
  • 2009-08-31 Fixed Android browser support.
  • 2009-08-31 Added SOAP::Lite, which is needed for the XML-RPC Interface, to bin/otrs.checkModules.
  • 2009-08-29 Fixed bug#4018 - CustomerCompany in ModuleAction section while CustomerUser in Module section.
  • 2009-08-28 Fixed bug#4159 - Text Editor does not work with Konqueror.
  • 2009-08-28 Fixed bug#4117 - UPGRADING: SetPermission.sh has to be run before the update script is started.
  • 2009-08-28 Fixed bug#1917 - Wrong Content-Type in downloaded message from ArticlePlain.
  • 2009-08-28 Fixed wrong quoting in links in AgentTicketZoom.dtl and CustomerTicketZoom.dtl.
  • 2009-08-28 Fixed bug#4203 - No German translation for "My Locked Tickets".
  • 2009-08-28 Fixed bug#1245 - Queues and responses are sorted descending instead of ascending in AdminQueueResponses.
  • 2009-08-27 Fixed bug#4198 - Error with services with one bracket in the name.
  • 2009-08-27 Fixed bug#4085 - The UPGRADING document is incorrect and misleading.
  • 2009-08-27 Fixed bug#2768 - AttachmentsContent-Disposition header downloading a with non-ASCII filename.
  • 2009-08-27 Fixed bug#3974 - Missing template stats in the 2.4.0 beta 5.
  • 2009-08-27 Fixed bug#3297 - Disabling of AgentTicketMerge does not remove merge link.
  • 2009-08-26 Fixed bug#3746 - Show expiration date for PGP or S/MIME keys.
  • 2009-08-25 Fixed bug#2676 - Translation issue for May.
  • 2009-08-26 Fixed bug#4122 - META: spell checker issues with Rich Text Editor.
  • 2009-08-25 Added prio color in dashboard ticket overview like in ticket overview "s" mode.
  • 2009-08-24 Fixed bug#4090 - RSS feeds have broken umlauts.
  • 2009-08-24 Fixed bug#4177 - ArticleFilterDialog does not work in IE Javascript.
  • 2009-08-24 Added COPYING-Third-Party - a list of all included party libraries.
  • 2009-08-21 Fixed bug#4178 - Added bundle of Apache2::Reload in Kernel/cpan-lib/, because it's no longer distributed with mod_perl.
  • 2009-08-21 Fixed bug#4170 - Typos in AgentTicketQueue and Sysconfig:MOTD.
  • 2009-08-19 Fixed bug#4070 - No refresh in CPanel activated by default / default values of preferences sys config not taken over.
  • 2009-08-18 Fixed bug#4161 - System takes about 20sec to get edit screen like note or compose answer.
  • 2009-08-18 Fixed bug#4073 - Forward form does not add attachment.
  • 2009-08-18 Fixed bug#4102 - otrs.addUser2Group: "Use of uninitialized value" message.
  • 2009-08-18 Replaced a Die() call in Kernel/System/Package.pm with an normal return for a better error handling.
  • 2009-08-18 Fixed bug#4049 - SetPermissions.sh fails if .fetchmailrc does not exist.
  • 2009-08-18 Added attachment support of ArticleCreate event in event based notification feature.
  • 2009-08-18 Fixed bug#4149 - TicketCreate event does not have access to Article attributes.
  • 2009-08-18 Fixed bug#4155 - Typo in German translation of AdminSystemAddressForm.dtl.
  • 2009-08-17 Fixed bug#3872 - Typo in CustomerFrontend::CommonParam###Action issue.
  • 2009-08-17 Fixed bug#4154 - Signature seperator is wrong.
  • 2009-08-16 Fixed bug#4011 - Kernel/System/PostMaster/Filter/Match.pm global symbol $Prefix not declared.
  • 2009-08-14 Fixed bug#4150 - US/English Date Format not available.
  • 2009-08-13 Fixed bug#4092 - Junk tickets shown as New tickets in Dashboard.
  • 2009-08-13 Fixed bug#4129 - Watched Tickets in Dashboard.
  • 2009-08-13 Fixed bug#4072 - Inline images broken in reply with ArticleStorageFS as attachment backend.

#2.4.3 2009-08-12

  • 2009-08-10 Fixed bug#4123 - Reinstall of OPM packages with incorrect framework or OS possible.
  • 2009-08-10 Fixed bug#4116 - Error when bouncing welcome ticket.
  • 2009-08-10 Fixed bug#3870 - OTRS utf-8 to iso-8859-1 conversion error messages on every incoming mail.
  • 2009-08-05 Fixed bug#4089 - root on OTRS Server gets an e-mail every 10 minutes (Can't call method "FETCH" on an undefined value at ...Net/LDAP.pm line 274)
  • 2009-08-05 Fixed bug#4107 - OpenSearch URL incorrect in Customer Interface.
  • 2009-08-03 Improved ChallengeTokenCheck to check all token of own sessions (not only of current session).
  • 2009-08-01 Fixed bug#4086 - Kernel/System/Ticket.pm - next not in loop.
  • 2009-08-01 Fixed bug#2795 - Modification on SubjectRe (possible use of "" in Ticket::SubjectRe).
  • 2009-07-31 Fixed bug#4044 - WYSIWYG DefaultPreViewLines in ExpandMode.
  • 2009-07-30 Fixed bug#4082 - Queue customer notification moved to new event based notification feature, but it's still in admin interface and initial insert file.
  • 2009-07-30 Fixed bug#4081 - In Dashboard ticket overviews it is not possible to go to page 2,3,... and so on.
  • 2009-07-30 Fixed bug#4039 - Use of uninitialized value -> Kernel/Modules/AdminPackageManager.pm line.
  • 2009-07-30 Fixed bug#4052 - Error composing a message in a Ticket with "empty answer" if $QData{"OrigFrom"} is used in config option Ticket::Frontend::ResponseFormat.
  • 2009-07-30 Fixed bug#4048 - Subject starts with "Re:" when creating new ticket via EmailTicket.
  • 2009-07-30 Fixed bug#4031 - Generic Agent does not handle ticket create time settings.

#2.4.2 2009-07-29

  • 2009-07-28 Added "bin/otrs.CacheDelete.pl" to remove all cached items.
  • 2009-07-28 Updated Chinese Simple translation, thanks to Never Min!
  • 2009-07-28 Updated Swedish translation, thanks to Mikael Mattsson!
  • 2009-07-27 Fixed bug#3962 - Page displayed with errors when filename in attachment has simple quotes in it.
  • 2009-07-27 Fixed bug#4054 - Bulk-action don't change ticket state.
  • 2009-07-27 Fixed bug#3944 - Obligated TicketFreeText in composer breaks WYSIWYG Editor when replying.
  • 2009-07-26 Fixed bug#4009 - Improved sql statement in GenericAgent ( SELECT distinct(job_name) FROM generic_agent_jobs).
  • 2009-07-26 Fixed bug#3987 - When executing upgrade script ( scripts/DBUpdate-to-2.4.pl), get an error "Need Ticket::ViewableStateType in Kernel/Config.pm!".
  • 2009-07-26 Fixed bug#3984 - HTML Notifications - Links to ticketsystem not "clickable" in email client thunderbird.
  • 2009-07-25 Fixed bug#4038 - Entering text for RTL languages is impossible in rich text mode!
  • 2009-07-25 Fixed bug#4046 - Dashboard New/Open do not show anything in "New Tickets" and "Open Tickets" section.
  • 2009-07-24 Fixed bug#4043 - French translation is corrupted.
  • 2009-07-24 Fixed bug#3904 - Signing Mails with PGP or S/MIME not possible in AgentTicketEmail.
  • 2009-07-23 Fixed bug#4020 - OTRS crashes when signing with PGP/GnuPG
    • Got no EncodeObject!
  • 2009-07-23 Fixed bug#2304 - Two notification when a owner is changed.
  • 2009-07-23 Fixed bug#2495 - Annoying Responsible Update Notifications.
  • 2009-07-23 Fixed bug#4036 - Dashboard Plugin Upcoming Events shows also "pending auto close" tickets as "pending reminder reached in".
  • 2009-07-22 Fixed bug#4035 - Dashboard Product Notify get's shown always, also if no new release info is available.
  • 2009-07-22 Fixed bug#4027 - RichText: Incoming emails written with MS Word 12 seems to be empty.
  • 2009-07-22 Fixed bug#4026 - Quote in Auto-Responses of new tickets which are created over the web interface are not plain text. Quote in Auto-Responses based on emails are working fine.
  • 2009-07-22 Fixed bug#4024 - Use of Sessions per URL (not cookie) breaks Dashboard.

#2.4.1 2009-07-22

  • 2009-07-21 Updated Hungarian translation, thanks to Arnold Matyasi!
  • 2009-07-21 Updated Turkish translation, thanks to Meric Iktu!
  • 2009-07-21 Moved to default font "Geneva,Helvetica,Arial" of rich text feature.
  • 2009-07-21 Fixed bug#4005 - Spellcheck with FCKEditor Plugin for WYSIWYG.
  • 2009-07-21 Fixed bug#4022 - In AgentTicketZoom I get the following error message in log index.pl: Malformed UTF-8 character (unexpected non-continuation byte 0x74, immediately after start byte 0xe9) in substitution iterator at ../..//Kernel/Modules/AgentTicketAttachment.pm line 192.
  • 2009-07-21 Added/Updated new Chinese Traditional translation, thanks to Bin Du, Yiye Huang and Qingjiu Jia!

#2.4.0 beta6 2009-07-19

  • 2009-07-19 Moved to fckeditor (http://www.fckeditor.net/) as rich text editor because of several problems regaring text formating with YUI rich text editor.
  • 2009-07-19 Updated CPAN File::Temp to verion 0.22.
  • 2009-07-19 Updated Chinese Simple translation, thanks to Never Min!
  • 2009-07-19 Added new Chinese Traditional translation, thanks to Bin Du, Yiye Huang and Qingjiu Jia!
  • 2009-07-19 Updated Chinese Simple translation, thanks to Bin Du, Yiye Huang and Qingjiu Jia!
  • 2009-07-18 Fixed bug#4004 - Can not search for customer strings like "St. Peters", I always get the result of "St.+Peters" which is much more than I want. Please make it working like in OTRS 2.3.
  • 2009-07-18 Fixed bug#3991 - Link in HTML Article opens in iframe.
  • 2009-07-18 Renamed Kernel/System/HTML2Ascii.pm to Kernel/System/HTMLUtils.pm, because of better naming.
  • 2009-07-17 Updated Russian translation, thanks to Andrey Cherepanov!
  • 2009-07-16 Fixed bug#4001 - proxy usage - rss get's not loaded via proxy settings.
  • 2009-07-16 Updated Russian translation, thanks to Egor Tsilenko!
  • 2009-07-16 Fixed bug#3994 - It's possible to create an email ticket
  • 2009-07-16 Fixed bug#3997 - Wrong named variable in AgentTicketZoom.
  • 2009-07-16 Fixed bug#3993 - Error message about wrong email adress not visible in AgentTicketPhone and AgentTicketEmail if AutoComplete is enabled.
  • 2009-07-16 Fixed bug#3994 - It's possible to create an email ticket for internal queues.
  • 2009-07-15 Fixed bug#3663 - Responsible Notification does not happen for pending reached. Added config optio to be compat. to old OTRS versions. -->> SysConfig -> Ticket -> Core::Ticket -> Ticket::PendingNotificationNotToResponsible <<--
  • 2009-07-15 Updated Italian translation, thanks to Giordano Bianchi, Emiliano Coletti and Alessandro Faraldi!
  • 2009-07-14 Fixed bug#3983 - bin/PendingJobs.pl is not sendign reminder email (Error Message: Message: Need RecipientID!).
  • 2009-07-14 Fixed bug#3977 - Tags of auto responses get not replaced.
  • 2009-07-14 Fixed bug#3960 - Split function does not use RichText content from original article for new article.
  • 2009-07-14 Fixed bug#3976 - AgentTicketBounce does not work when Frontend::RichText is disabled.
  • 2009-07-13 Updated Russian translation, thanks to Mike Lykov!
  • 2009-07-13 Updated Italian translation, thanks to Remo Catelotti!
  • 2009-07-13 Fixed bug#3975 - New Dashboard Featrue: SQL of Upcoming Events (for pending remidner time) is not using database index, index on until_time is missing. Use scripts/DBUpdate-to-2.4.*.sql for upgrading.
  • 2009-07-13 Fixed bug#3972 - Sub Kernel::System::TicketOwnerCheck() gives wrong result if asked for different TicketIDs in one TicketObject.
  • 2009-07-13 Updated Persian translation, thanks to Amir Shams Parsa!
  • 2009-07-13 Updated Dutch translation, thanks to Michiel Beijen!
  • 2009-07-13 Fixed bug#3790 - POP3S doesn't fail when IO::Socket::SSL is not installed or mail server address is wrong.
  • 2009-07-13 Improved dashboard api / module layer to load content changes via AJAX / no compiled dashboard reload is needed.
  • 2009-07-11 Added new dashboard backend to show online agent and customers.
  • 2009-07-11 Improved dashboard api / module layer (added Preferences() to API to get/modify config settings of backend at runtime).
  • 2009-07-11 Fixed bug#3967 - Unable to create notes by using GenericAgent (Error: Need Charset!).
  • 2009-07-11 Fixed bug#3965 - New TicketOverview S/M/L feature: Last used ticket view mode get't only stored in current session but get lost after new relogin.
  • 2009-07-11 Fixed bug#3964 - Update script is not working correctly (Can't call method "NotificationAdd" on an undefined value at scripts/DBUpdate-to-2.4.pl line 218).
  • 2009-07-11 Fixed bug#3963 - Upgrade script is not executable scripts/DBUpdate-to-2.4.pl.

#2.4.0 beta5 2009-07-09

  • 2009-07-09 Fixed bug#3938 - GenericAgent.pl - send agent escalation notification escalation ERROR (Got no EncodeObject).
  • 2009-07-09 Updated Polish translation, thanks to Artur Skalski!
  • 2009-07-09 Updated French translation, thanks to Olivier Sallou!
  • 2009-07-09 Updated Persian translation, thanks to Afshar Mohebbi! See also at http://afsharm.blogspot.com/2009/06/localizing-otrs-into-persian-farsi.html
  • 2009-07-09 Added CSV/HTML export for Admin-SQL-Box feature.
  • 2009-07-09 Fixed bug#3956 - New OpenSearch feature for fulltext search is not working.
  • 2009-07-08 Fixed bug#3954 - Lite Theme is not working.
  • 2009-07-07 Updated Italian translation, thanks to Remo Catelotti!
  • 2009-07-06 Fixed bug#3948 - Some <OTRS> variables are not replaced in responses and auto responses.
  • 2009-07-06 Fixed bug#3946 - Incomplete substitution of tag <OTRS_FIRST_NAME> in templates.
  • 2009-07-01 Added Kernel/Language/en_CA.pm and Kernel/Language/en_GB.pm to have different date formats for US, CA and GB.
  • 2009-07-01 Fixed bug#3939 - Not able to configure an external customer dastabase source // Got no EncodeObject! at Kernel/System/DB.pm line 96.
  • 2009-07-01 Fixed bug#3935 - Frontend::CustomerUser::Item###9-OpenTickets does not work anymore.
  • 2009-07-01 Fixed bug#3936 - "select all" in bulk action is not working on only one ticket in overview.
  • 2009-06-30 Updated Italian translation, thanks to Remo Catelotti!
  • 2009-06-30 Fixed bug#3934 - Error message on email processing - without any effect.

#2.4.0 beta4 2009-06-30

  • 2009-06-25 Fixed bug#3774 - Wrong processing of email address containing www.com.
  • 2009-06-25 Fixed bug#3892 - Wrong error message on agents changing his password.
  • 2009-06-29 Fixed bug#3933 - Kernel::System::LinkObject should be usable in rpc.pl.
  • 2009-06-20 Updated Norwegian translation, thanks to Fredrik Andersen!
  • 2009-06-29 Added Latvian translation, thanks to Ivars Strazdins!
  • 2009-06-25 Fixed bug#3911 - Not all Dashboard Functions e. g. charts available in Internet Explorer 6.
  • 2009-06-25 Fixed bug#3925 - Frontend::NavBarModule in agent navigation bar "Ticket::TicketSearchFulltext" and "Ticket::TicketSearchProfile" not working together.
  • 2009-06-25 Fixed bug#3924 - Upcoming Events -> wrong displayed Escalation time.
  • 2009-06-25 Fixed bug#3917 - Dashboard will crash when no Internet connection available - Module: ProductNotify.
  • 2009-06-25 Fixed bug#3913 - Missing Modules in 2.4.0 beta1-beta3: Kernel/Output/HTML/ServicePreferencesGeneric.pm and Kernel/Output/HTML/SLAPreferencesGeneric.pm.
  • 2009-06-24 Fixed bug#3826 - In auto responses and agent notifications, WYSIWYG is not working.
  • 2009-06-24 Fixed bug#3796 - Admin notification edit screen is not coming proper in WYSIWYG editor.
  • 2009-06-22 Added PasswordMaxLoginFailed as password preferences to define max login till user get gets disabled (invalid-temporarily). Feature provided by Torsten Thau.
  • 2009-06-22 Fixed bug#3775 - Translation error in Kernel/Language/de.pm.
  • 2009-06-22 Fixed bug#3879 - Typing mistakes in the notification texts (scripts/database/otrs-initial_insert.xml).
  • 2009-06-22 Fixed bug#3907 - Sum rows/columns in stats only adds integers.
  • 2009-06-16 Fixed bug#3881 - Dashboard - Error message when http://otrs.org/rss/ is not reachable.
  • 2009-06-13 Fixed bug#3791 - Safari v3+4 cannot work with WYSIWYG Editor.
  • 2009-06-10 Fixed bug#3882 - Dashboard does not set LastScreenOverview.
  • 2009-06-10 Added own web user agent, Kernel::System::WebUserAgent. Removed http/ftp access from Kernel::System::Package, moved to new core module.
  • 2009-06-10 Moved default menu type form "Classic" to "Modern".

#2.4.0 beta3 2009-06-08

  • 2009-06-08 Fixed bug#3852 - installer.pl throws Got no EncodeObject.
  • 2009-06-08 Fixed bug#3842 - DBUpdate-to-2.4.pl - Error when updating from beta1 to beta 2.
  • 2009-05-28 Added new management dashboard feature.
  • 2009-05-28 Added new event based notication management feature (notification can get easy managed via the admin interface).
  • 2009-05-28 Fixed bug#3868 - the replacement of %s in $Text{} content doesn't work if the content is 0.
  • 2009-05-28 Fixed bug#3846 - Generic Agents - cant set "Create Times" settings.
  • 2009-05-27 Fixed bug#3862 - typos in english warning message of GenericAgent setup.
  • 2009-05-18 Updated CPAN module Text::CSV to version 1.12.

#2.4.0 beta2 2009-05-15

  • 2009-05-15 Fixed bug#3618 - Ticket history info (ticket_history.queue_id) on TicketMove-Event is saving the old queue_id instead of the new queue_id.
  • 2009-05-15 Fixed bug#3598 - Attachments are incorrectly displayed in ticket zoom view when attachments are located in file system (done by AttachmentFS) and now AttachmentDB backned is used.
  • 2009-05-15 Fixed bug#3583 - Watched tickets do not follow queue rights. Can't read watched tickets with no permissions in new queue.
  • 2009-05-15 Fixed bug#3816 - Typo in some bin/*.pl files like bin/PostMasterMailbox.pl.
  • 2009-05-15 Added escalation time selection in admin generic agent interface.
  • 2009-05-15 Added notification event feature (be able to create custom notifications based on ticket events). Old notifications get migrated by scripts/DBUpdate-to-2.4.pl. Removed queue attributes for customer notification options.
  • 2009-04-27 Fixed bug#3805 - Error: Module Kernel/Output/HTML/NavBarTicketBulkAction.pm not found!'
  • 2009-04-27 Fixed bug#3802 - Errormessage: "Got no EncodeObject!" if using rpc.pl (SOAP).
  • 2009-04-24 Fixed bug#3691 - CustomerUser::LDAP does support GroupDN now.
  • 2009-04-23 Fixed bug#3799 - The UPGRADING refrences a file not included in the source code.
  • 2009-04-20 Updated nb_NO translation, thanks to Fredrik Andersen!
  • 2009-04-20 Fixed bug#3786 - No CSS get found at installation time (no colors are visable).

#2.4.0 beta1 2009-04-20

  • 2009-04-20 Changed default config size of IPC-Log (LogSystemCacheSize) to 32k (64k is not working on darwin).
  • 2009-04-20 Moved from bin/SetPermissions.sh to bin/SetPermissions.pl for a better maintanance.
  • 2009-04-20 Added warning screen to AdminSysConfig, AdminPackageManager, AdminGenericAgent to block to use it till SecureMode is activated.
  • 2009-04-18 Added SysConfig setting to (not) include custmers email address on composing an answer "Ticket::Frontend::ComposeAddCustomerAddress". Default is set to true.
  • 2009-04-17 Added own SysConfig settings for bulk action ( Ticket // Frontend::Agent::Ticket::ViewBulk).
  • 2009-04-15 Removed AgentCanBeCustomer option from agent frontend. Customer followup messages can only be created from the customer frontend.
  • 2009-04-09 Added search for article create times in ticket search.
  • 2009-04-09 Improved email send functionality to properly format emails with alternative parts and inline images.
  • 2009-04-09 Added enhancement bug#3514 - RegExp support in ACLs. Now you can use RegExp in ACLs like the following example:
    $Self->{TicketAcl}->{'ACL-Name-1'} = {
       # match properties
       Properties => {
           Queue => {
               Name => ['[RegExp]^Misc'],
           },
       },
       # return possible options (white list)
       Possible => {
           # possible ticket options (white list)
           Ticket => {
               Service  => ['[RegExp]^t1', '[RegExp]^t2'],
               Priority => [ '4 high' ],
           },
       },
    };

Starting with "[RegExp]" in value area means the following will be a regexp content.

This ACL will match all Queues with starting "Misc" and all services with starting "t1" and "t2". So you do not longer need to write every full queue names to the array list.

Usage of [RegExp] results in case-sensitive matching. Usage of [regexp] results in case-insensitive matching.

  • 2009-04-08 Updated CPAN module CGI to version 3.43.
  • 2009-04-07 Changed default config size of IPC-Log (LogSystemCacheSize) to 64k (160k is not working on darwin).
  • 2009-04-07 Added SMTPS support for outgoing emails (e. g. for sending via gmail smtp server).
  • 2009-04-06 Added fulltext search feature for quick search (OpenSearch format and input field in nav bar - disabled per default).
  • 2009-04-03 Added check for required perl version 5.8.6.
  • 2009-04-02 Added possibility to search tickets with params like *OlderMinutes and *NewerMinutes with 0 minutes.
  • 2009-04-02 Fixed bug#3732 - Improved russion translation.
  • 2009-04-02 Dropped MaxDB/SAPDB support due to some limitations.
  • 2009-04-01 Fixed bug#3295 - SQL error when you have no state of type "pending reminder".
  • 2009-04-01 Fixed bug#2296 - Enable/disable "blinking queue" in QueueView via SysConfig.
  • 2009-04-01 Fixed bug#3641 - AgentTicketCustomer totally broken in CVS.
  • 2009-04-01 When merging tickets, assign article based ticket history entries to the merged ticket as well.
  • 2009-04-01 Implemented enhancement/bug#3333 - Increased the memory of the shared memory used for SystemLog.
  • 2009-04-01 Fixed bug#3737 - Non-ascii characters in filenames of outbound email attachments are not quoted.
  • 2009-04-01 Implement enhancement/bug#3527 - the input fields at the restrictions of the stats module now allow the use of wildcards at the beginning and end of a word (e.g. 'huber*'). This is now the same behavior as in GenericAgent. But not the behavior of the TicketSearch.
  • 2009-03-30 Updated CPAN module Authen::SASL to version 2.12.
  • 2009-03-30 Updated CPAN module Text::CSV to version 1.11.
  • 2009-03-30 Updated CPAN module File::Temp to version 0.21.
  • 2009-03-17 Fixed bug#3729 - Missing translation of "Customer history" in AgentTicketCustomer.
  • 2009-03-17 Fixed bug#3713 - Apache-error if ticket has only internal articles.
  • 2009-03-06 Added article filter feature in TicketZoom.
  • 2009-03-01 Replaced dtl variable for image location "$Env{"Images"}" by using config option "$Config{"Frontend::ImagePath"}" to remove not needed $Env{} "alias". Added "$Config{"Frontend::JavaScriptPath"}" for java script and "$Config{"Frontend::CSSPath"}" for css directory.
  • 2009-02-27 Added feature to show the ticket title or the last customer subject in TicketOverviewSmall.
  • 2009-02-27 Added enhancement bug#3271 Added accessibility of Kernel::System::CustomerUser (CustomerUserObject) to bin/cgi-bin/rpc.pl (SOAP handle).
  • 2009-02-17 Added group permission support for bulk feature (config via SysConfig -> Ticket -> Core::TicketBulkAction).
  • 2009-02-17 Added read only permission support for watched tickets.
  • 2009-02-17 Added agent notification support for watched tickets (config via perferences setting for each agent).
  • 2009-02-11 Fixed ticket# 2009020942001554 - generic agent is logging many debug infos into log file.
  • 2009-02-09 Fixed bug#3075 - IntroUpgrade Text is not shown during package upgrade in admin interface of package manager.
  • 2009-02-09 Implement the same identifier handling for customer as for user. This effects the files Kernel/Ouptut/HTML/*/CustomerNavigationBar.dtl and Kernel/Ouptut/HTML/Layout.pm.
  • 2009-02-05 Removed the dtl-if from Header.dtl. And implement a new handling to set a indentifier for the user information (usually visible on the top of the right side of a page).
  • 2009-02-04 Implement a config option to remove OTRS version tags from the http headers.
  • 2009-02-04 Removed a useless slogan from the HTML/DTL-Headers ( Kernel/Ouptut/HTML/*/Header.dtl, Kernel/Ouptut/HTML/*/Footer.dtl, ...).
  • 2009-01-28 Fixed bug#3233 - Better error message when adding auto responses with same name.
  • 2009-01-26 Removed outdated function FetchrowHashref() from core module Kernel/System/DB.pm.
  • 2009-01-08 Fixed bug#3571 - Output Filter Pre+Post of layout object will be use on any block, not on any template file like it was in 2.1-2.2. Moved back to old behavior.
  • 2009-01-05 Moved to new auth sync layer. Splited auth and agent sync into two module layers. For example:

    [Kernel/Config.pm]

    # agent authentication against http basic auth
    $Self->{'AuthModule'} = 'Kernel::System::Auth::HTTPBasic';

    # agent data sync against ldap
    $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
    $Self->{'AuthSyncModule::LDAP::Host'} = 'ldap://ldap.example.com/';
    $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=otrs, dc=org';
    $Self->{'AuthSyncModule::LDAP::UID'} = 'uid';
    $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'uid=sys, ou=user, dc=otrs, dc=org';
    $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'some_pass';
    $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
        # DB -> LDAP
        UserFirstname => 'givenName',
        UserLastname  => 'sn',
        UserEmail     => 'mail',
    };
  • 2008-12-28 Added daemon support to bin/PostMasterMailbox.pl and bin/GenericAgent.pl by using "-b <BACKGROUND_INTERVAL_IN_MIN>".
  • 2008-12-22 Improved ticket escalation notification, moved to .dtl support (Kernel/Output/HTML/Standard/AgentTicketEscalation.dtl) and added ticket title as mouse on over note.
  • 2008-12-19 Added out of office feature for agent users.
  • 2008-12-15 Added new ticket attributes to CSV export of ticket in ticket search. New attributes are 'Closed', 'FirstLock' and 'FirstResponse'.
  • 2008-12-10 Added the text auto link feature to add http links for text body to add icons after conigured expressions the standard.
  • 2008-12-08 Added new postmaster filter to check if new arrived email is based on follow up of forwarded email. Then Followup should not be shown as "email-external", it should be shown as "email-internal".
  • 2008-11-12 Removed not supported PostMaster module Kernel/System/PostMaster/Filter/AgentInterface.pm.
  • 2008-11-10 Added autocomplete feature for customer search.
  • 2008-10-30 Fixed bug#2371 - "Panic, no user data!" message should be more verbose.
  • 2008-10-29 Added additional default attributes of customer attributes like (phone, fax, mobile, street, zip, city). Use scripts/DBUpdate-to-2.4.*.sql for upgrading.
  • 2008-10-28 Fixed bug#1722 - weekday sorting in TimeWorkingHours corrected.
  • 2008-10-28 Fixed bug#1491 - text in the file "UPGRADING" is misleading.
  • 2008-10-28 Implemented RFE (bug#1006): Added ticket change time to TicketGet and ArticleGet output. As a result, parameter 'Changed' is now usable as field in CSV search output as ticket change time.
  • 2008-10-24 Added StopAfterMatch attribute on postmaster filter (DB and config backend).
  • 2008-10-23 First version of improved ticket overview modus, added S/M/L options.
  • 2008-10-23 Added ticket change time option to agent ticket search.
  • 2008-10-14 Added COUNT as result option in TicketSearch() of Kernel::System::Ticket to increase performance of count lookups.
  • 2008-10-14 Added new tables for "RFC 2822 conform" and Service/SLA preferences feature (use scripts/DBUpdate-to-2.4.*.sql for upgrading).
  • 2008-10-14 Added RFC 2822 conform In-Reply-To and References header support for outgoing emails (Threading).
  • 2008-10-02 Added script to move stored attachments from one backend to other backend, e. g. DB -> FS (bin/otrs.ArticleStorageSwitch.pl).
  • 2008-10-02 Added service and sla preferences feature, like already exising user, customer and queue preferences. Can be extended by config settings.
  • 2008-10-02 Improved package manager to get info about documentation availabe in online repository packages.
  • 2008-10-02 Added password reset option based on auth backend for multi auth support.

#2.3.6 2010-09-15

  • 2010-07-23 Fixed bug#3426 - Abort while processing mails with invalid charset messes up POP3 mailbox handling.

#2.3.5 2010-02-08

  • 2010-02-04 Fixed SQL quoting issue (see also http://otrs.org/advisory/OSA-2010-01-en/).
  • 2009-05-19 Fixed bug#3844 - SLA get's not removed on reload if servics was selected before (in agent interface).
  • 2009-04-23 Fixed bug#3495 - Missing ldap disconnects leaves CLOSE_WAIT tcp sessions.
  • 2009-04-23 Fixed bug#3674 - CustomerSearch() doesn't match non-single words if they are in the same DB field.
  • 2009-04-23 Fixed bug#3684 - No search for * in LDAP-CustomerBackend.
  • 2009-04-02 Fixed bug#3732 - Improved russion translation.
  • 2009-04-01 Fixed bug#3573 - Deleting tickets on PostgreSQL 8.3.0 failes.
  • 2009-04-01 Fixed bug#3719 - otrs.checkModules incorrectly parses PDF::API2 version.
  • 2009-04-01 Fixed bug#3257 - otrs.checkModules incorrectly states DBD:mysql is required.
  • 2009-04-01 Fixed bug#3739 - Customer can not logon to the Customer Interface if ShowAgentOnline is used.
  • 2009-04-01 Fixed bug#3404 - PendingJobs.pl doesn't unlock the closed tickets.
  • 2009-04-01 Fixed bug#3745 - German umlaut in customer login_id breaks login.
  • 2009-03-24 Fixed bug#3735 - Queue names should be quoted when editing queues (In this case if you use them in regular expressions).
  • 2009-02-19 Fixed bug#3636 - Phone call link can be used without adding a body the ticket mask.
  • 2009-02-19 Fixed bug#3671 - Priority in CustomerTicketZoom resets to pre-configured or 3.
  • 2009-02-13 Fixed bug#3657 - Stats module: The locking attribute doesn't work.
  • 2009-02-11 Fixed ticket# 2009020942001554 - generic agent is logging many debug infos into log file.
  • 2009-02-09 Fixed bug#3656 - The package manager testscript doesn't work on developer installations.
  • 2009-01-30 Fixed bug#3635 - Was not able to install .opm packages bigger then 1MB (because of missing MySQL config) but OTRS error message was miss leading.
  • 2009-01-28 Fixed bug#3242 - AdminGenericAgent produces apache-error-log entry.
  • 2009-01-26 Fixed bug#3528 - Stats-cache-mechanism does not take unfixed restrictions in consideration.
  • 2009-01-23 Fixed bug#3615 - The links to the related Customer User and related Group in [ Customer Users <-> Groups ] frontend were broken.
  • 2009-01-23 Fixed bug#3499 - Permission problems if you change the configuration of the System::Permissions. Now it doesn't matter if you active or deactive one of the additional permissions.
  • 2009-01-22 Fixed bug#3137 - Ticket search does not work with words like "BPX" and "new".
  • 2009-01-22 Fixed bug#3596 - Show a warning, if some tries to renaming the admin group in admin frontend.

#2.3.4 2009-01-21

  • 2009-02-09 Fixed bug#3458 - Length of E-mail adress form in AdminSystemAddressForm is way too short.
  • 2009-01-20 Fixed bug#3447 - CustomerUser-Renaming to existing UserLogin was possible.
  • 2009-01-20 Fixed bug#3603 - Different Max-Attribute handling in Layout.pm BuildSelection and OptionStrgHashRef.
  • 2009-01-20 Fixed bug#3601 - Problems in function BuildSelection with ''-Strings and 0.
  • 2009-01-15 Fixed bug#3595 - VacationCheck() of Kernel::System::Time is ignoring different OTRS calendar.
  • 2009-01-13 Fixed bug#3542 - Static Stats lose associated perlmodule after editing.
  • 2009-01-10 Fixed bug#3575 - Framework file get lost after upgrading OTRS and reinstalling or uninstalling e. g. ITSM pakages then.
  • 2008-12-08 Added feature to install included packages located under var/packages/*.opm on first/initial setup.
  • 2008-12-08 Fixed bug#3462 - SMIME crypt and sign functions bail out - unable to save random state.
  • 2008-12-04 Fixed bug#3360 - Service list formating broken after AJAX reload.
  • 2008-12-02 Fixed bug#3495 - No unbind in LDAP-CustomerDataBackend.
  • 2008-12-01 Fixed bug#3493 - CloseParentAfterClosedChilds.pm does not work.
  • 2008-11-26 Fixed bug#2582 - Ticket print and config option Ticket::Frontend::ZoomExpandSort gets not recognized.
  • 2008-11-16 Fixed bug#3452 - "permission denied" after moving tickets into a queue with no permissions.
  • 2008-11-16 Fixed bug#3461 - It's not possible to past an email into a note screen, only 70 signs are possible for each line, it should be increased to 78.
  • 2008-11-14 Fixed bug#3459 - Ticket in state "pending" are not escalating but shown in escalation overview with incorect timestamp calculation (34512 days).
  • 2008-11-10 Fixed bug#3213 - Make rpc.pl work when using ModPerl.
  • 2008-11-10 Fixed bug#3442 - HTML2Ascii is ignoring spaces on email processing.
  • 2008-11-07 Fixed bug#2730 - Sending mails to MS Exchange Server 2007 fails sometimes with "Bad file descriptor!".
  • 2008-11-01 Fixed bug#3207 - Expanded articles in wrong order.
  • 2008-10-30 Fixed bug#2071 - Dead link to online documentation in admin interface (AdminState).
  • 2008-10-29 Fixed bug#3244 - "Defination"-Typo in Defaults.pm.
  • 2008-10-29 Fixed bug#2736 - AdminUser&Subaction=Change - Valid is automatically changed
  • 2008-10-29 Fixed bug#2710 - Error: Module 'Kernel::Modules::' not found!
  • 2008-10-28 Fixed bug#3402 - AgentLinkObject crashes with "Got no UserLanguage" if browser sends exotic language.
  • 2008-10-28 Fixed bug#3405 - Input field agent-email-address too short.
  • 2008-10-28 Fixed bug#1719 - psql -u deprecated.
  • 2008-10-28 Fixed bug#3366 - TicketEvent ArticleFreeTextSet does not know ArticleID.
  • 2008-10-28 Fixed bug#3346 - improved error logging of new postmaster tickets for invalid priority names.
  • 2008-10-28 Fixed bug#3376 - GenericAgent: A warning like "you have to set schedule times" would be helpful.
  • 2008-10-20 Fixed bug#3391 - Filter out hazardous characters from redirects.
  • 2008-10-16 Fixed bug#2415 - Wrong info after editing salutation.
  • 2008-10-15 Fixed bug#3379 - Documentation of packages got not shown in admin package manager.
  • 2008-10-15 Updated Chinese translation, thanks to Never Min!
  • 2008-10-13 Fixed bug#3373 - Postmaster match filter is losing [***] on second time.
  • 2008-10-13 Fixed bug#3367 - Escalation of first response gets not changed on note-external (which was working in OTRS 2.2.x).
  • 2008-10-09 Fixed bug#3358 - Removed useless error warning in stats module.

#2.3.3 2008-10-02

  • 2009-01-13 Fixed bug#3542 - Static Stats lose associated perlmodule after editing.
  • 2008-09-30 Fixed bug#3335 - No user name in pdf - print of stats-report
  • 2008-09-29 Updated Italian translation, thanks to Remo Catelotti!
  • 2008-09-29 Fixed bug#3315 - GenericAgent does not work with pending time reached for x units.
  • 2008-09-29 Fixed bug#3314 - Escalation time not updated correctly, e. g. ticket get's not escalated if one escalation time got solved.
  • 2008-09-25 Updated Chinese translation, thanks to Never Min!
  • 2008-09-24 Fixed bug#3322 - After updating SysConfig I get: Can't use string ("0") as a HASH ref while "strict refs" in use at Kernel/System/Config.pm line 716.
  • 2008-09-24 Fixed bug#3321 - "(" or ")" in user name is breaking ldap query for agent and customer auth.
  • 2008-09-13 Fixed bug#3289 - Error when trying to delete an answer (with std attachment) in admin interface.
  • 2008-09-12 Fixed bug#3292 - Missing entries in the generic agent mask if a freetext field is configured as pull down menu.
  • 2008-09-11 Fixed bug#3275 - Kernel::System::EmailParser::CheckMessageBody uses undefined $Param{URL}.
  • 2008-09-11 Fixed bug#3284 - Missing entries in the stats mask if a freetext field is configured as pull down menu.
  • 2008-09-10 Fixed bug#3287 - Possible CSS on login page, in AgentTicketMailbox and CustomerTicketOverView.
  • 2008-09-08 Fixed bug#3158 - Ticket has a "pending" state --> the escalation time is not set out.
  • 2008-09-08 Fixed bug#3266 - backup.pl calls "mysqldump5" not "mysqldump".
  • 2008-09-08 Fixed bug#3251 - Error retrieving pop3s email from gmail or MS Exchange.
  • 2008-09-08 Fixed bug#3247 - GenericAgent is running also without time settings.
  • 2008-09-08 Fixed bug#3261 - Escalation also for ro tickets (normally just rw tickets).
  • 2008-08-30 Fixed bug#2862 - Wrong summary in GenericAgent webinterface after adding a new job. Max. shown 10,000 affected tickets.
  • 2008-08-30 Fixed bug#3053 - AJAX functionality without cookies is not working.
  • 2008-08-29 Fixed bug#3152 - German wording in link tables within english environment.
  • 2008-08-21 Fixed bug#3227 - Link delete doesn't work if the key includes double colons.

#2.3.2 2008-08-25

  • 2008-08-21 Fixed bug#3076 - Ticket Eskalation of update time is not working correctly.
  • 2008-08-21 Fixed bug#3064 - Java Script Error if I use "Internet Explorer 7".
  • 2008-08-21 Fixed bug#3198 - ACL is not working for services in Customer Panel for creating new tickets.
  • 2008-08-21 Fixed bug#3214 - PostMasterFilter - Its not possible to filter for "Return-Path".
  • 2008-08-21 Fixed bug#3216 - CustomerTicketSearch returns links to internal articles.
  • 2008-08-21 Fixed bug#3219 - Bogus 7bit check in the file cache backend.
  • 2008-08-21 Implemented display of ticket search profiles in Agent Interface for immediate access (disabled by default).
  • 2008-08-18 Fixed bug#3199 - Queue lists - The queue tree has problems with disabled queues.
  • 2008-08-18 Fixed bug#3139 - QueueUpdate-Bug on oracle and postgres dbs.
  • 2008-08-14 Fixed bug#3191 - It is hard to identify the selected page of a list of elements.
  • 2008-08-13 Fixed bug#3133 - OTRS creates temp dirs with wrong access permissions.

#2.3.1 2008-08-04

  • 2008-08-03 Fixed bug#3096 - Errorlog messages from NET::DNS (Subroutine nxrrset redefined at ...).
  • 2008-08-03 Added http target for customer user map config options in position 9 (see Kernel/Config/Defaults.pm for examples).
  • 2008-08-02 Fixed bug#3121 - OTRS corrupts email headers (Subject, From etc.) while encoding with utf-8.
  • 2008-08-01 Fixed bug#3142 - The Ticket-ACL module CloseParentAfterClosedChilds produces errors.
  • 2008-07-31 Fixed bug#3141 - The TicketSearch() function produces error on a DB2 database, if the argument TicketCreateTimeOlderDate is given.
  • 2008-07-31 Added function LinkCleanup() to delete forgotten temporary links that are older than one day. The function is called only when deleting a link.
  • 2008-07-30 Updated dansk language translation, thanks to Mads N. Vestergaard!
  • 2008-07-30 Updated spanish translation, thanks to Pelayo Romero Martin!
  • 2008-07-30 Updated CPAN module CGI to version 3.39.
  • 2008-07-30 Updated CPAN module MailTools to version 2.04.
  • 2008-07-27 Updated russian translation, thanks to Egor Tsilenko!
  • 2008-07-25 Fixed bug#3122 - Ticket attributes in agent ticket search CSV export gets not translated.
  • 2008-07-25 Fixed bug#2300 - Not all Notification Tags are working in Notifications.
  • 2008-07-21 Fixed bug#3117 - Auto increment of "id" in article_search table is not needed.
  • 2008-07-21 Fixed bug#3104 - If new config can't get created by scripts/DBUpdate-to-2.3.pl, the script need to stop.

#2.3.0 rc1 2008-07-21

  • 2008-07-20 Update persian translation, thanks to Amir Shams Parsa and Hooman Mesgary!
  • 2008-07-20 Fixed bug#2712 - Email in POP3 or IMAP box gets deleted/lost also if it got not processed.
  • 2008-07-20 Added Ingres database files for Ingres 2006 R3 experimental support.
  • 2008-07-20 Fixed bug#3102 - (Optional) group-Permissions for Frontend::Agent::Ticket::MenuModule(Pre).
  • 2008-07-19 Fixed bug#3098 - Ticket number search in the new link mask does not work correctly.
  • 2008-07-19 Fixed bug#3093 - Foreign Key drop does not work.
  • 2008-07-19 Fixed bug#2826 - Impossible to use DEFAULT values in SOPM files.
  • 2008-07-18 Fixed bug#2893 - Allow translation texts with new lines.
  • 2008-07-17 Integrate function StatsCleanUp().
  • 2008-07-16 Fixed bug#3089 - Stats module creates an error log entry with message "Got no SessionID" .
  • 2008-07-16 Fixed bug#3088 - Statistics module fails with message "Got no AccessRw" if you work with ro permissions
  • 2008-07-16 Fixed bug#3012 - Statistics module fails with message "Got no UserLanguage"
  • 2008-07-15 Moved config option PostMasterMaxEmailSize default 12 MB to 16 MB.
  • 2008-07-15 Fixed bug#3082 - Wrong requirement checks and false default handling in function QueueAdd and QueueUpdate.
  • 2008-07-15 Updated french translation, thanks to Yann Richard!
  • 2008-07-14 Only show Company-NavBar item if CustomerCompanySupport is enabled for min. one CustomerUser source.
  • 2008-07-10 Fixed bug#3066 - The CPAN module XML::Parser::Lite crashs after login if the CPAN module version is not installed.
  • 2008-07-09 Updated catalonian translation, thanks to Antonio Linde!
  • 2008-07-09 Updated finnish translation, thanks to Mikko Hynninen!
  • 2008-07-09 Fixed problem in CodeUpgrade functionallity. Code did not react correctly to version number in CodeUpgrade sections.
  • 2008-07-08 Updated norwegian translation, thanks to Fredrik Andersen!

#2.3.0 beta4 2008-07-07

  • 2008-07-07 Fixed bug#2158 - Trigger Definitions not allow export / import through oracle exp/imp tool.
  • 2008-07-06 Fixed bug#3058 - Unconsistent usage of id's in otrs-initial_insert.*.sql. E. g. in case of Dual-Master MySQL 5 Replication is used.
  • 2008-07-06 Fixed bug#3059 - article_search table is missing in scripts/database/otrs-schema.*.sql and scripts/DBUpdate-to-2.3.*.sql.
  • 2008-07-04 Fixed bug#3055 - Link migration from 2.2 -> 2.3 is no working (missing TypeGet(), not shown because of disabled STDERR).
  • 2008-07-03 Fixed bug#3053 - AJAX functionality without cookies is not working.
  • 2008-07-03 Improved OPM package CodeUpgrade by using Version attribute for code execurtion (like already exisitng DatabaseUpgrade). If no Version is used, CodeUpgrade will performed on every upgrade. For more info see developer manual.
  • 2008-07-02 Fixed bug#3042 - QueueView Sort by Escalation unfunctional.
  • 2008-07-02 Fixed bug#3045 - Hard coded permission check on merging tickets.
  • 2008-07-02 Fixed bug#3048 - AgentLinkObject shows a wrong search result list, if a object cannot link with itself.
  • 2008-07-02 Added AJAX support to ticket move screen.
  • 2008-07-01 Added priority management mask to the admin interface.
  • 2008-07-01 Fixed bug#3046 - Phone and Email-Ticket needs to get clicked twice on "create" to get created.
  • 2008-07-01 Fixed bug#3047 - Not possible to reset service or sla in AgentTicketNote.
  • 2008-07-01 Updated CPAN module Net::POP3::SSLWrapper to version 0.02.
  • 2008-07-01 Updated CPAN module XML::Parser::Lite to version 0.710.05.
  • 2008-07-01 Updated CPAN module Authen::SASL to version 2.11.
  • 2008-07-01 Updated CPAN module MIME::Tools to version 5.427.
  • 2008-07-01 Updated CPAN module File::Temp to version 0.20.
  • 2008-06-30 Implemented options to search update-, response- and solution escalation time in TicketSearch().
  • 2008-06-27 Fixed bug#2960 - DBUpdate-to-2.3.pl script fails.
  • 2008-06-26 Fixed bug#3036 - Missing link delete checkboxes.
  • 2008-06-26 Fixed bug#3029 - Search result of linkable objects is not sorted correctly.
  • 2008-06-26 Fixed bug#3035 - Missing check to prevent creation of the same link with opposite direction.
  • 2008-06-26 Fixed bug#3030 - Getting no error message if I link an already linked ticket again.
  • 2008-06-26 Fixed bug#3034 - Ticket::Frontend::ZoomExpandSort is conflicting with new ticket Expand/Collapse feature in AgentTicketZoom, it get lost after clicking on Collapse.
  • 2008-06-26 Moved required permissions for ticket owner-selections to owner and for ticket responsible-selection to responsible (instead rw permissions).
  • 2008-06-23 Fixed bug#3020 - New complex link table blocks output of the free text fields.
  • 2008-06-23 Fixed bug#3019 - Wrong location of the new complex link table.

#2.3.0 beta3 2008-06-24

  • 2008-06-23 Fixed bug#3015 - Performace problem in AgentLinkObject.
  • 2008-06-23 Added CustomerUser attribute support for Ticket-ACLs. For Example you can use customer user attributes in ACL properties in this case to create an list of possible queues in the customer interface for creating or moving tickets.
    $Self->{TicketAcl}->{'ACL-Name-Test'} = {
        # match properties
        Properties => {
            CustomerUser => {
                UserCustomerID => ['some_customer_id'],
            },
        }
        # possible properties
        Possible => {
            Ticket => {
                Queue => ['Hotline', 'Junk'],
            },
        },
    };
  • 2008-06-23 Fixed bug#3013 - Freetext fields show wrong on AJAX update in phone and email ticket when queue is changed.
  • 2008-06-23 Updated cpan module TEXT::CSV to version 1.06.
  • 2008-06-23 Moved Ticket::ResponsibleAutoSet feature to external ticket event module (Kernel::System::Ticket::Event::ResponsibleAutoSet).
  • 2008-06-23 Fixed bug#2959 - Linking and Unlinking Tickets is not addin ticket history and not executing TicketEventHandlerPost() by ticket link backend anymore.
  • 2008-06-20 Fixed bug#1565 - Responsible Agent not updated when creating new ticket in phone or email ticket.
  • 2008-06-20 Removed output of linked objects in customer ticket print (because it's not needed in the customer panel).
  • 2008-06-19 Fixed bug#2998 - Highlighted selection for notification listbox in admin interface.
  • 2008-06-19 Fixed bug#3005 - AJAX functionality is not working in phone and email ticket for Service and SLA.
  • 2008-06-19 Added article TimeUnit support to automatically add time units to ticket by using generic agent (also usable over admin interface).
  • 2008-06-19 Added CleanUp() to Kernel::System::Cache to clean up/remove all cache files.
  • 2008-06-19 Fixed bug#2957 - Merged ticket not shown "canceled" in linked objects table.
  • 2008-06-19 Simplifed the new link mechanism.
  • 2008-06-19 Added cleanup of old cache files and cleanup of non existing TicketIDs in ticket_watcher and ArticleIDs in article_flag table (there was a bug, this reference entries got not deleted by deleting a ticket or article, e. g. by GenericAgent) to scripts/DBUpgrade-to-2.3.pl.
  • 2008-06-13 Added extra config option for "CheckMXRecord" config option to configure extra name servers for MX lookups.
  • 2008-06-11 Fixed bug#2980 - Getting cron emails (Use of uninitialized value in numeric gt (>) at) every time if IMAP and IMAPs gets executed.
  • 2008-06-11 Fixed bug#2979 - Unable to work on ticket, get error message "no permission" even with rw permissions on the ticket. Fixed recoding issue.
  • 2008-06-05 Fixed bug#2969 - Unable to get past login screen - undefined value as a HASH reference at Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm line 57.
  • 2008-06-05 Fixed bug#2960 - DBUpdate-to-2.3.pl script possibly fails.
  • 2008-06-05 Added enhancement bug#2964 - Add hash sort to data dumper of Kernel::System::Main::Dump to get it better readable and comparable (also for diff's).
  • 2008-06-05 Improved Kernel::System::Cache::File, moved cache type files to sub directory of tmp/ to tmp/Cache/to have it clear where the cache files are.

#2.3.0 beta2 2008-06-02

  • 2008-06-02 Moved to new link mechanism.
  • 2008-06-02 Fixed bug#2902 - Salutation and Signature examples in the admin interface are same.
  • 2008-06-02 Fixed bug#2940 - Error/typo in DBUpdate-to-2.3.*.sql, 'escalation_start_time' instead of 'escalation_update_time' is used.
  • 2008-06-01 Fixed bug#2956 - Not working ticket escalation by using SLAs.
  • 2008-06-01 Added sub sorting to Kernel::System::Ticket::TicketSearch() and improved unit test. Example:
    my @TicketIDs = $Self->{TicketObject}->TicketSearch(
        Result  => 'ARRAY',
        Title   => '%sort/order by test%',
        Queues  => ['Raw'],
        OrderBy => ['Down', 'Down'],
        SortBy  => ['Priority', 'Age'],
        UserID  => 1,
    );
  • 2008-05-28 Fixed bug#2891 - Typo in Bounce Customer notification 'information'.
  • 2008-05-22 Upgraded Mail::Tools from version 2.02 to 2.03 from CPAN.

#2.3.0 beta1 2008-05-19

  • 2008-05-16 Updated cpan module Text::CSV to the version 1.05.
  • 2008-05-15 Added ticket search close time support to agent ticket search and generic agent.
  • 2008-05-15 Reimplmeented "bin/xml2sql.pl", works now with new cmd params. Now "-t $DatabaseType", "-n $Name", "-s $SplitInPrePostFiles" and "-o $OutputDir".
  • 2008-05-15 Renamed mssql reserved database table word "system_user" to "users". Use scripts/DBUpdate-to-2.3.*.sql for database upgrade.
  • 2008-05-15 If signing via SMIME fails, we now fall back to the original unsigned mailtext instead of sending an empty mail.
  • 2008-05-15 Fixed bug#2844 - Improved robustness of RANDFILE setting for openssl (SMIME).
  • 2008-05-15 Refactored SMIME to work on Windows, too.
  • 2008-05-09 Added service <-> sla multi relation support.
  • 2008-05-09 Fixed bug#2448 - Not necessary unique check of SLA name.
  • 2008-05-07 Renamed/cleanup of all config setting names for QueueView, StatusView and LockedTickets.
  • 2008-05-07 Improved use of existing unique-names in xml definition of scripts/database/otrs-schema.xml (not longer auto generated).
  • 2008-05-07 Improved oracle database backend, generation of long index/koreign key names, moved from NUMBER to NUMBER(12,0).
  • 2008-05-07 Added some new database indexes to increase the database speed (for more info see scripts/DBUpdate*.sql).
  • 2008-05-07 Added article index support to increase speed of full text search up to 50% (need to be configured via SysConfig and bin/otrs.RebuildFulltextIndex.pl need to be executed after backend change).
  • 2008-05-07 Added ticket event support for TicketWatch*() in Kernel::System::Ticket. Fixed not removed ticket watch infos after deleting a ticket.
  • 2008-05-07 Improved speed of ticket search screen on large installation, added cache for database lookup to get all unique ticket free text fields (tooks up to 10 sek, on lage installations).
  • 2008-05-02 Deleted textarea wrap in perl code and set browser wrap in dtl files.
  • 2007-04-29 Added X-OTRS-TicketTime and X-OTRS-FollowUp-TicketTime email header support as additional attributes like already existing X-OTRS-Header (for more info see doc/X-OTRS-Headers.txt).
  • 2007-04-29 Added Format attribute (default html, optional plain) for "Intro*" tags in .sopm files. Format="html" will work as default and it's possible to put every html into the intro message. Format="plain" will add automatically <pre></pre> to intro messages, so new lines and spaces are shown 1:1 in intro messages (for more info see developer manual).
  • 2007-04-29 TicketFreeTime, TicketFreeFields and Article Attachments now are taken over on ticket split.
  • 2007-04-29 Updated cpan module CGI to version 3.37.
  • 2007-04-25 Added create and drop of index and unique in xml TableAlter tag (for more info see developer manual).
  • 2008-04-20 Changed GenericAgent default limit of matching ticket for each run of a job from 2000 to 4000.
  • 2008-04-18 Let FrontendOutputFilters have access to LayoutObject and TemplateFile.
  • 2008-04-18 Added Title-Attribute (for Tooltips) to BuildSelection.
  • 2008-04-14 Increased db2 BLOB size from 20M to 30M in scripts/database/otrs-schema.db2.sql.
  • 2008-04-14 Improved admin interface, show only links with own permissions. So it's possible/easy to create sub admins for part administration (Fixed bug#2535 - User is able to access admin menu).
  • 2008-04-14 Improved .opm packages to definde pre and post Code* and Database* tags to define time point of execution. For more info how to use it see developer manual.
  • 2008-04-14 Renamed .opm package tags for intro messages Intro(Install|Upgrade|Unintall)(Pre|Post) from <IntroInstallPost> to new format like <IntroInstall Type="post">. For more info see developer manual. Note: Old tags still usable, will be converted by OTRS automatically.
  • 2008-04-10 Added global Search-Condition-Feature (AND/OR/()/!/+) to ticket search backend, customer search backend and faq.
  • 2008-04-10 Added support to ticket print to print selected article only.
  • 2008-04-10 Fixed bug#2159 - added ticket close time search option (works like ticket create time search option) to agent ticket search screen.
  • 2008-04-10 Updated cpan module CGI to version 3.35.
  • 2008-04-02 Moved from default password 'crypt' method to 'md5'. All new changed passwords are stored with md5-password method. Old stored passwords still usable.
  • 2008-04-02 Fixed bug#1952 - Superfluous error messages by Kernel/Config/Defaults.pm in Debug mode.
  • 2008-04-02 Fixed bug#2496 - HTML formatting in the customer ticket zoom is wrong.
  • 2008-04-02 Fixed bug#1116 - Made uses of <br\> and <input\> comply with XHTML.
  • 2008-04-01 Fixed bug#2575 - Trying to Kernel::System::PGP::Crypt() utf8-character-strings no longer bails, but simply auto-converts the string into an utf8-byte-string, such that the correct data is written into the temp file.
  • 2008-04-01 Added new SysLog backend config for log sock. Defaulte use is 'unix'. On Solaris you may need to use 'stream'.
  • 2008-03-31 Added ticket free time as required field support (works like for already existing ticket free text fields).
  • 2008-03-31 Added missing ticket type as required check if ticket type feature is enabled.
  • 2008-03-31 Fixed MD5/SHA1 mixups in SMIME handling on older systems (that have MD5 as default, not SHA1).
  • 2008-03-27 Added OpenSearchDescription to support "quick" search for ticket numbers for browsers like firefox2.
  • 2008-03-26 Added POP3/POP3S/IMAP/IMAPS support for PostMaster sub system (new bin/PostMasterMailbox.pl is replacing old bin/PostMasterPOP3.pl). Thanks to Igor Stradwo for this patch! NOTE: table pop3_account need to be modified - use scripts/DBUpdate-to-2.3.*.sql
  • 2008-03-26 Added support of renaming of database tables in XML backend and database drivers (Kernel/System/DB/*.pm). Example:

    <TableAlter NameOld="calendar_event" NameNew="calendar_event_new"/>

  • 2008-03-25 Added enhancement for agent and customer HTTPBasicAuth to strip parts of REMOTE_USER or HTTP_REMOTE_USER by using a regexp. Example to strip @example.com of login. [Kernel/Config.pm]

    # In case you need to replace some part of the REMOTE_USER, you can
    # use the following RegExp ($1 will be new login).
    $Self->{'AuthModule::HTTPBasicAuth::ReplaceRegExp'} = '^(.+?)@.+?$';
  • 2008-03-21 Added enhancement bug#2773 - HTTPBasicAuth fails when only HTTP_REMOTE_USER is populated (not REMOTE_USER).
  • 2008-03-18 Fixed mssql/sybase/freetds database problem "Setting of CS_OPT_TEXTSIZE failed. at" if a mssql customer backend is used. The problem is, that LongReadLen is not supported by dbd::sybase (this is the reason of this error message). So the database customer is now improved to set all database attributes in CustomerUser config. For example this is the solution to prevent the sybase error message:
    $Self->{CustomerUser} = {
        Name   => 'Database Backend',
        Module => 'Kernel::System::CustomerUser::DB',
        Params => {
            DSN       => 'DBI:sybase:yourdsn',
            User      => 'some_user',
            Password  => 'some_password',
            Table     => 'customer_user',
            Attribute => {},
        },

For more info see: http://www.perlmonks.org/index.pl?node_id=663835

  • 2008-03-17 Fixed bug#2197 - utf8 problems with auto generated Kernel/Config/Files/ZZZAuto.pm and Kernel/Config/Files/ZZZAAuto.pm (non ascii signs and utf8 stamps).
  • 2008-03-17 Added ACL example module "CloseParentAfterClosedChilds" which allows you to not close parent tickets till all childs are closed ( configuable via SysConfig -> Ticket -> Core::TicketACL).
  • 2008-03-17 Improved ticket zoom view, shown linked objects (only show link types (Normal/Child/Parent) if links are available).
  • 2008-03-16 Improved ticket zoom view, shown plain link to emails (per default, can be enabled via sys config) and improved shown linked/merged tickets.
  • 2008-03-09 Improved API of Cache core module (Kernel::System::Cache), added type param to define the type of cached object/data (so also a better storage is possible because you can manage each cache type object/data it self, e. g. if file system backend is used in differend sub directories).

API Example (old):

        $CacheObject->Set(
            Key   => 'SomeKey',
            Value => 'Some Value',
            TTL   => 24*60*60,     # in sec. in this case 24h
        );

API Example (new):

        $CacheObject->Set(
            Type  => 'ObjectName', # only A-z chars usable
            Key   => 'SomeKey',
            Value => 'Some Value',
            TTL   => 24*60*60,     # in sec. in this case 24h
        );
  • 2008-03-06 Fixed use of uninitialized value in Log.pm (visible when executed in ModPerl environment).
  • 2008-03-02 Added title of object to div tag of linked objects to have an preview to the content of a linked object.
  • 2008-03-01 Added missing ticket title to ticket search mask in agent and generic agent interface.
  • 2008-02-17 Removed not needed Encode::decode_utf8() in core module Kernel::System::Encode (only set if utf-8 stamp is needed).
  • 2008-02-17 Upgraded Mail::Tools from version 1.77 to 2.02 from CPAN.
  • 2008-02-12 Fixed bug#2670 - "wide character" error when login with russian password. Note: It could be on older systems, that existing passwords are not longer valid. Just reset the password and everything will work fine.
  • 2008-02-12 Fixed bug#1996 - Replaced 'U' & 'D' with respective arrow icons.
  • 2008-02-12 Improved Fix for bug#1608 - Badly formatted calendar popup. Now the table width is explicity passed into DTL from the perl module and the customer calendar view has been fixed, too.
  • 2008-02-11 Added queue preferences - module support like for agents and customer to create easier extentions/addons for queues. See Developer-Manual for more information. NOTE: table sla need to be modified - use scripts/DBUpdate-to-2.3.*.sql
  • 2008-02-11 Added escalation warning feature. So agents will be notified before a ticket will escalate. This time point can be configured in the admin interface for queue and sla settings. NOTE: table queue need to be modified - use scripts/DBUpdate-to-2.3.*.sql
  • 2008-02-04 Fixed bug#1608 - Badly formatted calendar popup.
  • 2008-02-04 Fixed bug#2657 - Improved regexp in RPM spec files to detect already existing "otrs" user (it was also matching on xxxotrsxxx names).
  • 2008-01-28 Added note permission "note" to default ticket permissions to manage list of inform involved agents out of the box.
  • 2008-01-24 Fixed bug#2611 - PGP module not working on Windows platform.
  • 2008-01-15 Fixed bug#2227 - XMLHashSearch returns no values on MS SQL in certain cases.
  • 2008-01-08 Added expand/collapse option to ticket zoom.
  • 2008-01-08 Added multi attachment support to ticket move screen.
  • 2008-01-08 Added AJAX support in email ticket.
  • 2008-01-03 Changed default session settings SessionMaxTime from 14h to 16h and SessionMaxIdleTime from 5h to 6h.
  • 2008-01-02 Improved ticket zoom view, removed plain-text attachments of html with plain attachment emails.
  • 2008-01-02 Fixed bug#2600 - MS SQL: Fulltext search in ticket body with mssql backend not possible (improved Kernel::System::DB API with database preferences option "NoLikeInLargeText").
  • 2007-12-28 Improved config file mechanism generated by SysConfig to improve speed in mod_perl is used (about 0.2%-4% speed improvement, depends on which shown site). Note: Kernel/Config/Files/ZZZAuto.pm and Kernel/Config/Files/ZZZAAuto.pm generated by OTRS 2.3 or higher is not longer compat. to OTRS 2.2 and lower. But OTRS 2.3 or higher can read config files from OTRS 2.2 and lower.
  • 2007-12-27 Fixed bug#2596 - Problems to download file from Action=AdminPackageManager with IE and Safari.
  • 2007-12-27 Improved way how to reset a password. Added password reset via token (email which needs to be accepted by new password requester first).
  • 2007-12-21 Added possiblity to use options of StringClean() in GetParam() and GetArray() functions.
  • 2007-12-21 Add StringClean() function to improve quality of strings.
  • 2007-12-19 Improved installer description to prevent bugs like bug#2492.
  • 2007-12-17 Fixed bug#2586 - File download of package in AdminPackageManager is not delivering the whole file name anymore.
  • 2007-12-17 Fixed bug#2539 - SMIME signing was broken for private keys that have no passphrase and when openssl is unable to write to random state file.
  • 2007-12-11 Fixed bug#2479 - Unable to retrieve attachments bigger than 3Mb (on Oracle DB). Changed default read size from 4 MB to 40 MB in Kernel/System/DB/oracle.pm:
    $Self->{'DB::Attribute'}      = {
        LongTruncOk => 1,
        LongReadLen => 40 * 1024 * 1024,
    };
  • 2007-12-10 Updated MIME::Tools to current CPAN version 5.425.
  • 2007-12-06 Fixed bug#2568 - Problems with attachment downloads if the active element filter is enabled.
  • 2007-12-05 Fixed bug#1399 - Missing Translation. Added some translation to customer interface.
  • 2007-12-04 Fixed bug#2257 - Silent ignorance of SMTP / Sendmail errors, now we collect the error and log it (which in turn displays it to the user).
  • 2007-11-20 Rewrite of Kernel::System::CSV by using cpan module Text::CSV for parsing and generating CSV files (added Text::CSV to bin/otrs.checkModules to check it).
  • 2007-11-07 Changed default config of WebMaxFileUpload from 10 MB to 16 MB.
  • 2007-11-07 Changed Kernel::System::Crypt::PGP to reject any UTF8-strings, as these would get autoconverted into ISO - thus garbling the result. Currently, only binary octets and ISO-strings are supported as input.
  • 2007-10-25 Improved Kernel::System::Crypt::PGP to return information about the PGP-keys that were actually used in Decrypt() and Verify().
  • 2007-10-25 Updated all cpan modules.
  • 2007-10-17 Added GroupLookup() and RoleLookup() to Group.pm and removed the two methods GetGroupIdByName() and GetRoleIdByName() which were already marked as deprecated.
  • 2007-10-08 Added support of ticket free text links in ticket view, configurable via SysConfig.
  • 2007-10-05 Added fist version of AJAX framework support in phone ticket.
  • 2007-10-01 Added <ModuleRequired Version="0.01">SomeModule</ModuleRequired> feature to .opm format for enforcing installed CPAN modules.
  • 2007-09-25 Fixed bug#2312 - Wide character error in Layout.pm if system runs in utf-8 mode.
  • 2007-09-18 Did some improvments in Kernel/Output/HTML/Layout.pm to get an better performance if the block function is used many times (e. g. > 1000 times, 30% faster).
  • 2007-09-13 Fixed bug#1186 - Convertion from HTML to text incomplete if html encoded chars like È or é is used. Added full HTML to text convertion to email parser.
  • 2007-09-13 Improved report overview of perfornance log.

#2.2.9 2010-02-08

#2.2.8 2008-08-25

  • 2008-08-12 Fixed bug#3156 - When the "EMAILADDRESS:" attribute is used to define a specific email address, then secodary match attributes are applied to all mails.
  • 2008-07-20 Fixed bug#3155 - Wrong header charset in lost password notification.
  • 2008-07-20 Fixed bug#3103 - CustomerInterface: Ticket of other customers accessible for other customers.
  • 2008-07-18 Fixed bug#3101 - Getting Queue view after adding a note with state "open".
  • 2008-07-18 Fixed reopend bug#2330 - Cron.sh restart <OTRS_USER> doesn't work.
  • 2008-07-16 Fixed bug#2967 - Stats module, illegal division by zero at ../../Kernel/System/Stats.pm line 1581
  • 2008-07-16 Fixed bug#3079 - Default CheckEmailInvalidAddress regexp rejects mail to MobileMe (me.com) accounts.
  • 2008-07-08 Fixed bug#3062 - Not possible to search for Customer Company
  • 2008-06-25 Increaded max size of reformated text (reformating new lines) from 20,000 to 60,000 signs (this size is just a safety performance setting in Kernel::Output::HTML::Layout::Ascii2Html()).
  • 2008-06-20 Fixed bug#3000 - Configured sender address for auto response get's ignored.
  • 2008-06-05 Fixed bug#2962 - Freetext cache problem, old used ticket free text values get not added to pull down list in agent ticket search.
  • 2008-06-04 Removed not wanted email rfc check in AgentTicketPhone and AgentTicketEmail, it's already done by OTRS via config settings.

#2.2.7 2008-06-04

  • 2008-05-28 Fixed bug#2891 - Typo in Bounce Customer notification 'information'.
  • 2008-05-25 Fixed bug#2934 - PostmasterPOP3.pl - craches on malformed UTF-8 character (fatal)... on incoming emails.
  • 2008-05-22 Fixed bug#2829 - Added config option if Cc should be taken over to Cc recipients list in compose email answer screen. SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose -> Ticket::Frontend::ComposeExcludeCcRecipients
  • 2008-05-15 Fixed bug#2870 - Customer-Frontend: No Access to Company Tickets (CustomerIDCheck fails).
  • 2008-05-09 Added new catalonian language translation, thanks to Antonio Linde!
  • 2008-05-08 Fixed bug#2683 - $QData{"OrigFrom"} in Reply leads to wrong quote in email answer if sender is agent (To of origin email is used).
  • 2008-05-08 Fixed bug#2604 - Response Format - Date of Original Mail is missing.
  • 2008-05-07 Fixed bug#2882 - The foreign key syntax in otrs-schema-post.mysql.sql is incorrect.
  • 2008-04-23 Fixed bug#2907 - Typo in the german translation: "aktuallisiert".
  • 2008-04-19 Fixed not removable ticket by acl watcher link in ticket menu (added missing config param to Ticket.xml config file).
  • 2008-04-14 Improved speed of phone and email ticket if many queues and groups (150+) are used.
  • 2008-04-14 Improved load speed of ticket search screen (if free text fields are used).
  • 2008-04-14 Fixed bug#2860 - ColumnAdd doesn't work on a DB2 database if Required is true.
  • 2008-04-10 Added new estonian translation, thanks to Lauri Jesmin!
  • 2008-04-07 Fixed bug#2814 - BCC emails are visible to all receipiants in email header.
  • 2008-04-07 Fixed bug#2829 - Local system email address is always set to CC option in compose email answer screen.
  • 2008-04-07 Fixed bug#2833 - Broken email attachments if only attachment is in email (no mime attachments).
  • 2008-04-03 Fixed bug#2828 - Strings like ftp.invalid.org are shown as http link in TicketZoom.
  • 2008-04-02 Fixed bug#2756 - "http." in article body is displayed as "http://http.".
  • 2008-04-01 Fixed bug#2822 - Ticket Number in subject of Bounce Notification to customer/sender is not shown.
  • 2008-04-01 Fixed bug#2453 - syntax errors on customer search; name@host problems the mail address parser does not recognize the email address if it is not fully 2822 compilant.

#2.2.6 2008-03-31

  • 2008-03-25 Fixed bug#2732 - Service name is truncated in dropdown lists
  • 2008-03-21 Fixed bug#2758 - non-latin filenames in emails get not converted to utf8 (e. g. koi8-r, utf8, cp1251).
  • 2008-03-21 Fixed bug#2781 - Typo in Kernel::System::Ticket::MoveTicket() "&" instead of "&&".
  • 2008-03-20 Fixed bug#2772 - Dangling links to deleted tickets (ticket links get not deleted after a ticket got deleted).
  • 2008-03-14 Fixed bug#2770 - Internal cache mechanism of SLAs delivers wrong content.
  • 2008-03-14 Fixed bug#2769 - Trimming of sla name input field produce errors.
  • 2008-03-14 Fixed bug#954 - ticket split should linking tickets (origin to new one).
  • 2008-03-13 Added new turkish translation, thanks to Necmettin Begiter!
  • 2008-03-11 Fixed bug#2763 - Trimming of service name input field produce errors.
  • 2008-03-10 Updated vietnam translation, thanks to Nguyen Nguyet. Phuong!
  • 2008-03-10 Fixed bug#2757 - Can't download statistic graph if I use a diagram as output format.
  • 2008-03-10 Fixed bug#2717 - All column and row names will be translated statistics. Additional fixes for special situations.
  • 2008-03-06 Fixed bug#2737 - Wrong order of the xaxis in stats output.
  • 2008-03-06 Fixed bug#2717 - All column and row names will be translated.
  • 2008-03-05 Fixed bug#2715 - Ascii2Html() is not quoting all links correctly.
  • 2008-03-03 Fixed bug#2742 - Wrong content type in admin package manager mask.
  • 2008-02-25 Added missing german translation for required free-text fields.
  • 2008-02-25 Fixed bug#2451 - Typo in openssl invocation when decrypting.
  • 2008-02-23 Fixed bug#2275 - Need User or UserID! by using UnlockTickets.pl and PendingJobs.pl.
  • 2008-02-23 Fixed bug#2696 - CustomerPanelOwnSelection and CustomerGroupSupport does not work together (show also queues without create permissions).
  • 2008-02-23 Fixed bug#2544 - Customer with RO can update ticket in customer panel (wrong SysConfig setting).
  • 2008-02-22 Fixed bug#2650 - Mails not full imported by PostmasterPOP3.pl (mail body is cutted off, if no content type is availabe but 8bit chars are used).
  • 2008-02-22 Fixed bug#2462 - Permission denied when trying to print ticket details from customer panel (customer.pl).
  • 2008-02-21 Added sendmail dummy backend module to deactivate sending emails, useful for test system (Kernel::System::Email::DoNotSendEmail).
  • 2008-02-20 Fixed bug#2644 - Added unit tests to find easier wrong configured GD-CPAN modules.
  • 2008-02-20 Fixed bug#2706 - SysConfig setting LogSystemCacheSize causes error messages.
  • 2008-02-19 Fixed bug#2450 - Auto-conversion of URLs to links fail when a ')' is encountered.
  • 2008-02-18 Fixed bug#2541 - Missing "Ticket unlock" link for ticket the actions 'Phone call', 'Merge', 'Move' and 'Forward'.
  • 2008-02-18 Fixed bug#2145 - $Config{"TicketFreeTimeKey22"} instant of $Config{"TicketFreeTimeKey2"} in AgentTicketSearchResultShort.dtl.
  • 2008-02-18 Fixed bug#2674 - Spellchecker always reports 0 errors even SpellCheckerBin is not configured correctly.
  • 2008-02-17 Improved bin/otrs.checkModules tool for checking required CPAN modules.
  • 2008-02-17 Fixed bug#2255 - SysConfig setting Ticket -> Frontend::Customer::Ticket::ViewZoom -> Ticket::Frontend::CustomerTicketZoom###State has no effect (only closed is shown any time).
  • 2008-02-15 Fixed non fixed font and wrong new line breaking problem on safari in textarea input fields (updated Kernel/Output/HTML/Standard/css.dtl and Kernel/Output/HTML/Standard/customer-css.dtl).
  • 2008-02-15 Fixed bug#2694 - URL-to-long-error in AdminCustomerUserService mask on changing settings.
  • 2008-02-14 Fixed bug#2239 - CustomerCompanySupport is broken when using external backend DB.
  • 2008-02-12 Fixed bug#2533 - Wide character error when searching for a customer with umlaut in LDAP backend with cache option (CacheTTL) in CustomerUser config option.
  • 2008-02-12 Fixed bug#2638 - Broken email syntax check if _somebody@example.com is used.
  • 2008-02-12 Fixed bug#1957 - Auto reply for new Phone-Tickets goes to non-existing addresses (if no email address is given in From field).
  • 2008-02-12 Fixed bug#2363 - AgentTicketPhone###Body is now a text area instead of a string.
  • 2008-02-11 Fixed bug#1975 - OTRS cannot forward tickets with .eml file attachments.
  • 2008-02-11 Fixed bug#2413 - OTRS cannot write to BLOB column in table XML_STORAGE with DB2.
  • 2008-02-06 Fixed bug#1716 - Wrong escalation time calculation on wintertime/summertime switch.
  • 2008-02-01 Fixed ticket# 2008012242000417 - View performance problems if more than 1000 customer companies are in the database available.

#2.2.5 2008-01-28

  • 2008-01-25 Fixed bug#2645 - SLA selection doesn't change when customer is changed.
  • 2008-01-16 Fixed bug#2157 - Ticket merged note not translated.
  • 2008-01-15 Fixed bug#2392 - Charset problems with iso8859 and the xml-caching mechanism.
  • 2008-01-15 Implemented workaround for bug#2227 - XMLHashSearch returns no values on MS SQL in certain cases.
  • 2008-01-14 Fixed bug#2330 - Cron.sh start <OTRS_USER> does not work. Thanks to Felix J. Ogris.
  • 2008-01-14 Fixed bug#977 - No agent notification for new ticket from webinterface if CustomerGroupSupport is enabled.
  • 2008-01-13 Added new vietnam translation, thanks to Nguyen Nguyet. Phuong!
  • 2008-01-13 Fixed bug#2621 - Wrong order of items (Subject,Service,SLA,Body -> Service,SLA,Subject,Body) in Frontend AgentTicketPhone, AgentTicketEmail and CustomerTicketMessage.
  • 2008-01-12 Fixed bug#1687 - Wrong "New message!" hint on queue with "Customer State Notify" activated.
  • 2008-01-09 Fixed bug#2613 - Images are broken in Lite-Theme if OTRS do not use the default Alias /otrs-web/.
  • 2008-01-08 Improved Kernel::System::XML::XMLParse() to prevent bugs like# 2612.
  • 2008-01-08 Fixed bug#2609 - Temp files are not removed after process was finished under windows.
  • 2008-01-07 Fixed bug#1893 - Attachment Storage fails with ArticleStorageFS in win32 with ? in filenames.
  • 2008-01-03 Fixed bug#2491 - OTRS crash's after initial login on fresh installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32.
  • 2008-01-02 Fixed bug#2601 - Only agents with rw permissions are shown in inform agent selection of a note screen (note permission need to be activated via SysConfig first). Now all agents with _note_ permissions are displayed.
  • 2008-01-02 Fixed bug#2600 - MS SQL: Fulltext search in ticket body with mssql backend not possible (workaround, improved API for 2.3.x).
  • 2008-01-01 Fixed bug#1120 - TO recipients which were sometimes dropped in a ticket reply.
  • 2008-01-01 Fixed bug#2589 - Ticket-title not shown in ticket list of change customer, phone- and email ticket.
  • 2007-12-27 Fixed bug#1148 - Lost of attachments when spliting ticket.
  • 2007-12-18 Fixed bug#2295 - Added workaround for IE7. Tries to download [ Attachments ] or [ Attachments <-> Responses ].
  • 2007-12-17 Fixed bug#2580 - Wrong quoating of semicolon if mssql is used.
  • 2007-12-17 Fixed bug#2539 - SMIME signing was broken for private keys that have no passphrase and when openssl is unable to write to random state file.
  • 2007-12-12 Fixed bug#2581 - Follow up not possible if "ticket#: xxxxxxx" is copied from webinterface into new email subject.
  • 2007-12-11 Fixed bug#2479 - Unable to retrieve attachments bigger than 3 MB (on Oracle DB). Changed default read size from 4 MB to 15 MB in Kernel/System/DB/oracle.pm:
      $Self->{'DB::Attribute'}      = {
        LongTruncOk => 1,
        LongReadLen => 15 * 1024 * 1024,
    };
  • 2007-12-10 Fixed bug#1428 - Whitespaces remove from email subject (notification and new tickets creation) if utf-8 is used (specifically in Russian, Chinese and Japanese). The problem is a bug in MIME::Tools/MIME::Words, for more info see CPAN-Bug# 5462: http://rt.cpan.org/Public/Bug/Display.html?id=5462 As solution Kernel/cpan-lib/MIME/Words.pm got patched. Note: Everybody who is not using Kernel/cpan-lib/ need to wait till this bug is fixed in official MIME::Tools/MIME::Words releases.
  • 2007-12-10 Fixed bug#2166 - Probem with HTML-mails sent by MS Outlook 2003 - "–" / long dash gets not decoded.
  • 2007-12-10 Fixed bug#2377 - Missing translation in AdminCustomerUserService mask.
  • 2007-12-03 Fixed bug#2537 - Unable to set free time fields.
  • 2007-11-13 Fixed bug#2498 - A wrong sum of requests was shown in the performance log.
  • 2007-11-07 Fixed bug#2482 - IntroUpgradePre in .opm files is not working on upgradinging via online repository.

#2.2.4 2007-11-06

  • 2007-11-06 Fixed bug#2477 - Escalation time calculation (destination time of escalation) is not working if host system is running in summertime/wintertime mode (loops because system is changing system time from 3:00 am to 2:00 am).
  • 2007-11-05 Fixed bug#2474 - Config option UserSyncLDAPAttibuteGroupsDefination and UserSyncLDAPAttibuteRolesDefination is not working.
  • 2007-11-05 Fixed small typo in scripts/database/otrs-initial_insert.xml, for escalation notification text.
  • 2007-11-05 Fixed bug#2473 - Not able to update existing cache files of customer user backend because of file permission problems (cache files are created with 644). From now on cache files are created with 664 permissions.
  • 2007-11-05 Fixed bug#2472 - Emails in utf8 are not sent correctly (problem after upgrading Kernel/cpan-lib/MIME/*.pm).
  • 2007-10-26 Fixed bug#2446 - Subject is not quoted.
  • 2007-10-26 Fixed bug#2442 - Disappearing ticket free time checkboxes in some ticket masks after mask reloads.
  • 2007-10-26 Fixed bug#2436 - Translation bug in the frontend function BuildSelection().
  • 2007-10-24 Fixed bug#2289 - Compress with bzip2 dont works in backup.pl.
  • 2007-10-22 Fixed bug#2421 - If customer cache backend is used, sometimes "Need Value" appears in the log file.
  • 2007-10-19 Fixed bug#1203 - Changed Redhat shm workaround to use a fixed IPCKey per instance, but prevent clash with IPCKey of other instances.
  • 2007-10-19 Fixed bug#2263 - Problems with array refs and escaping
  • 2007-10-18 Fixed bug#2410 - $/ as given is currently unsupported at Kernel/cpan-lib/MIME/Decoder/NBit.pm line 140. We updated the CPAN module MIME-tools to version 5.423 to solve the problem.
  • 2007-10-17 Fixed bug#2404 - Wrong results if you use StatsTypeID as TicketSearch attribute.
  • 2007-10-17 Fixed bug#2407 - Performance handicap because of a missing 'if'-attribute.
  • 2007-10-16 Improved performance of module by reduce calls of $Self->{ConfigObject}->Get() in Kernel/Output/HTML/Layout.pm and Kernel/System/Encode.pm.
  • 2007-10-16 Fixed bug#2404 - Problems with the time extended feature in stats module.
  • 2007-10-15 Fixed bug#2398 - Translate the stats output.
  • 2007-10-12 Fixed bug#2388 - Show the radio button of static stats files.
  • 2007-10-10 Fixed bug#2383 - IntroInstallPre in .opm files is not working on installing via online repository.
  • 2007-10-10 Fixed bug#2380 - Ignore HTMLQuote param in Layout object function _BuildSelectionOptionRefCreate.
  • 2007-10-09 Fixed bug#2375 - Possible race condition in generic agent jobs (during processing jobs). Generic agent job attributes can get lost.
  • 2007-10-09 Fixed bug#2276 - GenericAgent with SLA-Search fails, Service and SLA options are missing.
  • 2007-10-05 Fixed bug#2360 - No Permission in customer panel after selecting ticket. Reason is, sender type is customer and article type is email-internal which is set via a postmaster filter.
  • 2007-10-02 Fixed bug#2346 - Emty entries are shown in the responsible option list in TicketSearch mask.
  • 2007-09-24 Fixed bug#2321 - It's not possible to use � or � in description tag of .sopm file -> leading to perl syntax error!
  • 2007-09-17 Fixed bug#2291 - Only include/use PDF::API2 in Kernel/Modules/AgentTicketSearch.pm and Kernel/Modules/AgentStats.pm if needed, to increase performance.

#2.2.3 2007-09-13

  • 2007-09-13 Fixed bug#2285 - Typo in german translation "Aktualisierungszeit".
  • 2007-09-12 Fixed bug#1203 - Redhat shm workaround should not relate to real shm request.
  • 2007-09-07 Fixed bug#2265 - On IIS6, Package Manager is displaying a error after installing a package (header not complete). But package got installed corectly.
  • 2007-09-06 Fixed bug#2261 - False params in call of ServiceLookup() and SLALookup() functions.
  • 2007-09-06 Fixed reopened bug#2142 - Ticket history entry was wrong if service, sla or ticket type was changed.
  • 2007-09-03 Fixed bug#2193 - Postmaster module Kernel::System::PostMaster::Filter::NewTicketReject is not working - need Charset!
  • 2007-09-03 Fixed bug#2245 - Responsible / Owner Field not working for all users in the Email-Ticket form.
  • 2007-09-03 Improved system speed of escalation calculation if many open ticket (> 2000) are there.
  • 2007-08-28 Fixed Ticket# 2007082842000477 - Problem with different customer sources and use CacheTTL option (namespace of cache is not uniq).
  • 2007-08-28 Fixed Ticket# 2007082842000413 - Ticket created over phone ticket with state closed is shown in queue view like "My Queues (1)" but no ticket is shown if I click on "My Queues (1)" (if Kernel::System::Ticket::IndexAccelerator::StaticDB is used as Ticket::IndexModule).
  • 2007-08-27 Fixed bug#2230 - OTRS on IIS - redirect/loop problem after login.
  • 2007-08-27 Fixed bug#2229 - Return value of "ServiceLookup" is used without quoting in SQL statements.
  • 2007-08-24 Fixed bug#2207 - translation failure in customer preferences (QueueView refresh time).
  • 2007-08-24 Fixed bug#2214 - .opm Package can not handle <, > and & in .sopm files.
  • 2007-08-22 Improved Agent Notifications. Salutation of notfication recipient is now using <OTRS_UserFirstname> and <OTRS_UserLastname> instead of <OTRS_OWNER_UserFirstname> or <OTRS_OWNER_UserLastname>.
  • 2007-08-22 Fixed bug#2203 - OTRS will not create/verify correct pgp signs if utf8 is used.
  • 2007-08-22 Fixed bug#2202 - Kernel::System::Email::SMTP is sending "localhost.localdomain" in smtp hello, some server rejecting this ("Host not found").
  • 2007-08-21 Fixed bug#2024 - Problem with agent authentication via LDAP with ADS-Groups and content of DN like "Some\, Name".
  • 2007-08-20 Fixed bug#2094 and 2143 - 'Got no MainObject' warning in Kernel/System/Crypt.pm
  • 2007-08-20 Fixed bug#2192 - Useless fragments of old escalation mechanism produces errors.
  • 2007-08-17 Fixed bug#1908 - Removed duplicate history entry for ticket subscribe action.
  • 2007-08-16 Fixed bug#1492 - Fixed typo in Kernel/Language.pm.
  • 2007-08-10 Fixed bug#2160 - 0 was ignored in database insert by package building.
  • 2007-08-10 Fixed bug#2156 - External customer database is not working, if it's configured the following error message appears ("Got no MainObject in Kernel/System/DB.pm line 85").
  • 2007-08-10 Fixed bug#2155 - Std-Attachments are not usable in agent ticket compose screen (no std attachments are shown in compose screen).
  • 2007-08-07 Fixed bug#2118 - Fixed typo in german translation file ( Kernel/Language/de.pm).
  • 2007-08-07 Fixed bug#2117 - Fixed small typo in initial insert files.
  • 2007-08-06 Fixed bug#1999 - Service and SLA can not changed on an existing ticket.
  • 2007-08-06 Fixed bug#2142 - If a service or a sla of a ticket was changed, no ticket history entry was added.
  • 2007-08-06 Fixed bug#2135 - scripts/DBUpdate-to-2.2.2.sql contains wrong SQL. Not the queue table needs to be changed, the ticket table would be the right one.
  • 2007-08-03 Fixed bug#2134 - PDF print is creating damaged pdf files with PDF::API2 0.56 or smaller.
  • 2007-08-02 Fixed bug#940 - After owners unlock ticket and a follow-up arrives the system, all agents which selected the queue of this ticket get and follow up message. In this follow up message the name was always the current owner and not the recipient of the email (which should be).
  • 2007-07-31 Fixed bug#2001 - New escalation times and the responsible are not shown in any print views.

#2.2.2 2007-07-31

  • 2007-07-31 Fixed bug#2114 - Fixed the problems with the email object.
  • 2007-07-30 Fixed bug#2015 - Improved handling to allocate customerusers and services. Now it's possible to define default services.
  • 2007-07-27 Fixed bug#2053 - If core "System::Permission" note is used, not effect to the ticket note mask appears.
  • 2007-07-27 Fixed bug#2059 - config setting $Self->{'Database::Connect'} is not overwriting default option used by driver.
  • 2007-07-26 Fixed bug#2105 - Notification after moving a ticket to my queues is wrong -> "> OTRS_CUSTOMER_QUEUE<" got not replaced in subject. SQL files scripts/database/otrs-initial_insert.*.sql got fixed.
  • 2007-07-26 Fixed bug#2029 - Selected responsible agent was not taken over after creating a phone ticket.
  • 2007-07-26 Fixed bug#1946 - Setting of service, sla or type via email X-OTRS-Service, X-OTRS-SLA or X-OTRS-Type header not possible.
  • 2007-07-26 Fixed bug#2097 - Sometimes problems with SMTP module and utf8 to send emails.
  • 2007-07-26 Improved system performance of escalation (bug#2020 Performance problem after updating to 2.2.0). -->Because of this fact you need to add to new column to the ticket table.<--
    ALTER TABLE ticket ADD escalation_response_time INTEGER;
    ALTER TABLE ticket ADD escalation_solution_time INTEGER;
  • 2007-07-26 Fixed bug#2061 - UserSyncLDAPMap does not work properly after upgrade to 2.2. The reason is, that we cleaned up this config option and the new one from Kernel/Config/Defaults.pm need to be used. We also added an check which log that an old config setting is used (also an compat. feature to still use the old option has been added).

    If you use UserSyncLDAPMap you need to reconfigure it!

Old style (till 2.1):

    $Self->{UserSyncLDAPMap} = {
        # DB -> LDAP
        Firstname => 'givenName',
        Lastname => 'sn',
        Email => 'mail',
    };

New style (beginning with 2.2):

    $Self->{UserSyncLDAPMap} = {
        # DB -> LDAP
        UserFirstname => 'givenName',
        UserLastname => 'sn',
        UserEmail => 'mail',
    };
  • 2007-07-25 Added missing OTRS 2.2 sql update scripts for mssql and maxdb (scripts/DBUpdate-to-2.2.maxdb.sql and scripts/DBUpdate-to-2.2.mssql.sql).
  • 2007-07-23 Fixed bug#2068 - Date problem with non en installations of MSSQL server. Some date inserts or package installations failed. Added database init connect option to mssql driver ("SET DATEFORMAT ymd" / Kernel/System/DB/mssql.pm).
  • 2007-07-23 Because of safety reason, generic agent jobs will not longer run without min. one search attribute (admin interface and cmd). So if you want to match all ticket, you need to add an * in the ticket number.
  • 2007-07-23 Fixed bug#2021 - Errors in MSSQL post schema files.
  • 2007-07-23 Fixed bug#2025 - No upgrade PostgreSQL possible, added missing lines in DBUpdate-to-2.2.postgresql.sql.
  • 2007-07-22 Fixed Ticket#2007072342000148 - Old OTRS (< OTRS 2.2) attachments are corrupt after upgrade if file backend is used.
  • 2007-07-16 Updated portuguese translation, thanks Filipe Henriques and Rui Pires!
  • 2007-07-16 Updated norwegian translation, thanks to Fredrik Andersen!
  • 2007-07-16 Updated hungarian translation, thanks to Aron Ujvari!
  • 2007-07-16 Updated spanish translation, thanks to Carlos Oyarzabal!
  • 2007-07-12 Fixed bug#2016 - CustomerUserUpdate: Add a function to handle empty values.
  • 2007-07-11 Fixed bug#2047 - Add MainObject to the needed object check.
  • 2007-07-10 Fixed bug#2045 - Notifications on reopen are not sent to owner/responsible.
  • 2007-07-03 Fixed bug#2011 - Translation problems in stats module.

#2.2.1 2007-07-01

  • 2007-06-29 Updated finnish translation, thanks to Mikko Hynninen!
  • 2007-06-29 Added some build in caches to Service, SQL, Queue and Valid core modules to reduce the amount of sql queries (saves ~ 10% of queries in the queue view).
  • 2007-06-29 Fixed bug#1998 - Error with the web installer if no utf8 database is selected.
  • 2007-06-28 Disabled only show escalated tickets in queue view because of already show escalation notifications.
  • 2007-06-28 Updated portuguese translation, thanks Filipe Henriques!
  • 2007-06-28 Fixed bug#2000 - Typo in database update script DBUpdate-to-2.1.mysql.sql.
  • 2007-06-28 Reworked AdminCustomerUserService mask.
  • 2007-06-28 Fixed wildcard handling in ServiceSerarch().
  • 2007-06-27 Added option to log sql queries which take longer the 4 sek. and can be enabled via Kernel/Config.pm (Database::SlowLog). For more info see Kernel/Config/Defaults.pm.
  • 2007-06-26 Fixed not working alter table to SET or DROP NULL and NOT NULL via xml interface (Kernel/System/DB/postgresql.pm).
  • 2007-06-26 Updated french translation, thanks to Yann Richard and Remi Seguy!
  • 2007-06-26 Updated netherlands translation, thanks to Richard Hinkamp!
  • 2007-06-26 Updated hungarian translation, thanks to Aron Ujvari!
  • 2007-06-20 Updated russian translation, thanks to Andrey Feldman!
  • 2007-06-20 Updated greek translation, thanks to Stelios Maistros!

#2.2.0 rc1 2007-07-19

  • 2007-06-19 Fixed bug#1941 - Ticket Escalation blocks QueueView even if Agent has only read access.
  • 2007-06-18 Improved TicketSubjectClean() that it is also working with longer Ticket::SubjectRe options like "Antwort: [Ticket#: 1234] Antwort: .." (which was not removed on email answers).
  • 2007-06-13 Fixed bug#1951 - Changed default selection of 'valid' field in AdminService and AdminSLA mask.
  • 2007-06-12 Added feature (bug#1949 an 1950) for customer ldap backend for soft or hard die.
  • 2007-06-12 Added customeruser to service relation feature.
  • 2007-05-31 Improved XMLHashAdd() and XMLHashUpdate() in Kernel/System/XML.pm to prevent caching errors.
  • 2007-05-31 Fixed bug#1927 - It is possible to uninstall a required package.

#2.2.0 beta4 2007-05-29

  • 2007-05-26 Fixed bug in service and sla tables. Column comment was wrongly defined as required field.
  • 2007-05-24 Fixed bug#1894 - otrs.addUser does not work
  • 2007-05-24 Fixed bug#1913 - Added missing columns first_response_time, solution_time and rename column escalation_time to update_time for table queue in DBUpdate-to-2.2.oracle.sql.
  • 2007-05-23 Add the ticket options Type, Service and SLA to the ticket print.
  • 2007-05-22 Add TicketType, Service and SLA option to stats module to improve flexibility of dynamic stats.
  • 2007-05-22 Remove wrong item in check needed stuff section of SLAList() function.
  • 2007-05-21 Update german translation.
  • 2007-05-21 Improved check of needed stuff in SLAAdd() function in Kernel/System/SLA.pm.
  • 2007-05-21 Sync HTML style of admin masks. No functionality changed. Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl Kernel/Output/HTML/Standard/AdminAutoResponseForm.dtl Kernel/Output/HTML/Standard/AdminCustomerCompanyForm.dtl Kernel/Output/HTML/Standard/AdminCustomerUserForm.dtl Kernel/Output/HTML/Standard/AdminGenericAgent.dtl Kernel/Output/HTML/Standard/AdminGroupForm.dtl Kernel/Output/HTML/Standard/AdminLog.dtl Kernel/Output/HTML/Standard/AdminNotificationForm.dtl Kernel/Output/HTML/Standard/AdminPGPForm.dtl Kernel/Output/HTML/Standard/AdminPOP3.dtl Kernel/Output/HTML/Standard/AdminPackageManager.dtl Kernel/Output/HTML/Standard/AdminPerformanceLog.dtl Kernel/Output/HTML/Standard/AdminPostMasterFilter.dtl Kernel/Output/HTML/Standard/AdminQueueForm.dtl Kernel/Output/HTML/Standard/AdminResponseForm.dtl Kernel/Output/HTML/Standard/AdminRoleForm.dtl Kernel/Output/HTML/Standard/AdminSLA.dtl Kernel/Output/HTML/Standard/AdminSMIMEForm.dtl Kernel/Output/HTML/Standard/AdminSalutationForm.dtl Kernel/Output/HTML/Standard/AdminService.dtl Kernel/Output/HTML/Standard/AdminSession.dtl Kernel/Output/HTML/Standard/AdminSignatureForm.dtl Kernel/Output/HTML/Standard/AdminStateForm.dtl Kernel/Output/HTML/Standard/AdminSysConfig.dtl Kernel/Output/HTML/Standard/AdminSystemAddressForm.dtl Kernel/Output/HTML/Standard/AdminTypeForm.dtl Kernel/Output/HTML/Standard/AdminUserForm.dtl
  • 2007-05-21 Changes max shown escalated tickets in queue view to 30 (to improved spped of escalation view in queue view).
  • 2007-05-21 Fixed double ContentType in ArticleAttachment() of attachment backends (Kernel/System/Ticket/ArticleStorage(DB|FS).pm).
  • 2007-05-21 Sync of all configurable frontend modules. No functionality changed. Kernel/Modules/AgentTicketClose.pm Kernel/Modules/AgentTicketFreeText.pm Kernel/Modules/AgentTicketNote.pm Kernel/Modules/AgentTicketOwner.pm Kernel/Modules/AgentTicketPending.pm Kernel/Modules/AgentTicketPriority.pm Kernel/Modules/AgentTicketResponsible.pm Kernel/Output/HTML/Standard/AgentTicketClose.dtl Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl Kernel/Output/HTML/Standard/AgentTicketNote.dtl Kernel/Output/HTML/Standard/AgentTicketOwner.dtl Kernel/Output/HTML/Standard/AgentTicketPending.dtl Kernel/Output/HTML/Standard/AgentTicketPriority.dtl Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl
  • 2007-05-21 Fixed bug#1898 - Invalid services and slas was shown in agent masks.
  • 2007-05-16 Improved check of needed Charset param in Send() function to prevent problems like in bug#1887.
  • 2007-05-14 Fixed bug#1866 - Error while DB upgrade from 2.1.5 to 2.2.0 beta3.
  • 2007-05-12 Ingresed width of html login tables from 270 to 280 because of new language selection.
  • 2007-05-11 Added script to convert a non utf-8 database to an utf-8 database.
  • 2007-05-09 Fixed bug#1825 - SQL ticket_history INSERT syntax error in HistoryAdd().
  • 2007-05-08 Fixed bug#1840 - Repeat escalation message when queue, SLA Solution time is shown.
  • 2007-05-07 Added DB::Encode database driver config (Kernel/System/DB/*.pm) to set encoding of selected data to utf8 if needed.
  • 2007-05-07 Added cmd bin/otrs.RebuildConfig.pl to rebuild/build default Kernel/Config/Files/ZZZAAuto.pm based on Kernel/Config/Files/*.xml config files.
  • 2007-05-07 Fixed bug#1787 - Problem with cachefilenames of the stats module in win32.

#2.2.0 beta3 2007-05-07

  • 2007-05-04 Fixed bug#1788 - Problem with cachefile in win32.
  • 2007-05-04 Fixed bug#1773 - DB-error in phone ticket if sla but no service is selected.
  • 2007-05-04 Fixed bug#1035 - OTRS does not set encoding for the mysql database connection (i.e. UTF-8).
  • 2007-05-04 Fixed bug#1778 - Config option Database::Connect should be possible.
  • 2007-05-04 Fixed bug#1611 - Now the Statsmodule use the mirror db if configured.
  • 2007-05-02 Fixed bug#1809 - Fixed typo in variable name (PrioritiesStrg -> PriotitiesStrg).
  • 2007-04-27 Fixed bug#1670 - If no result the generation of pie graph throws error.
  • 2007-04-26 Added feature to use no BaseDN (or '') for agent and customer authentification (see ticket# 2007030642000446).
  • 2007-04-24 Fixed bug#1769 - If I change the ticket SLA, the history is not relfecting this change.
  • 2007-04-24 Fixed bug#1768 - If I change the ticket service, the history is not relfecting this change.

#2.2.0 beta2 2007-04-16

  • 2007-04-16 Fixed bug#1448 - Apache::Registry in README.webserver wrong, mod_perl2 is missing.
  • 2007-04-16 Fixed bug#1286 - apache configuration should use <IfModule mod_perl.c>.
  • 2007-04-16 Fixed bug#1755 - Wrong permissions for some files.
  • 2007-04-16 Fixed bug#1757 - Cannot install postgres db - null value in column "escalation_start_time" violates not-null constraint.
  • 2007-04-16 Fixed bug#1745 - Invalid SQL-statements in AgentTicketQueue view.
  • 2007-04-13 Fixed bug#1741 - "PostmasterFollowUpStateClosed" buggy on follow up actions.
  • 2007-04-12 Updated bulgarian translation, thanks to Alex Kantchev!
  • 2007-04-12 Fixed bug#1748 - Session not allowed to be larger than 358400 Bytes using IPC. Change max session size from 350k to 2 MB.
  • 2007-04-12 Fixed bug#1744 - Unable to create xml_storage table in utf8 charset on mysql database.
  • 2007-04-12 Fixed bug#1739 - Unable to insert new SLA via admin-web after upgrade to 2.2.0 beta1.
  • 2007-04-11 Added new Arabic (Saudi Arabia) translation, thanks to Mohammad Saleh!

#2.2.0 beta1 2007-04-02

  • 2007-04-02 Added customer company feature (split of contact and company infos). Need to be activated in CustomerUser config (see Kernel/Config/Defaults.pm).
  • 2007-03-27 Added enhancement #1688 - Backreference in postmaster filter replaces everything, not just the matched backreferenced token.
  • 2007-03-27 Added enhancement #1600 - Adjustable encoding for mails.
  • 2007-03-21 Updated cpan module CGI to version 3.27.
  • 2007-03-20 Added support of new set ticket pending time over X-OTRS-Header X-OTRS-State-PendingTime and X-OTRS-FollowUp-State-PendingTime.
  • 2007-03-20 Rewrite of Kernel::System::User module (cleanup of used params for UserAdd() and UserUpdate()). If you use this API, you need to change your custom implemention! Note If you use UserSyncLDAPMap you need to reconfigure it!

Old:

    $Self->{UserSyncLDAPMap} = {
        # DB -> LDAP
        Firstname => 'givenName',
        Lastname => 'sn',
        Email => 'mail',
    };

New:

    $Self->{UserSyncLDAPMap} = {
        # DB -> LDAP
        UserFirstname => 'givenName',
        UserLastname => 'sn',
        UserEmail => 'mail',
    };
  • 2007-03-14 Fixed not shown optional ticket free time option fields in customer panel.
  • 2007-03-11 Added enhancement bug#1102 - restore.pl should check for existing tables and stop if already one exists.
  • 2007-03-11 Added enhancement bug#1664 - increase max. WebMaxFileUpload size.
  • 2007-03-08 Improved Prepare() of Kernel::System::DB to fetch also rows between 10 and 30 (with start option of result). For example:
   $DBObject->Prepare(
       SQL => "SELECT id, name FROM table",
       Start => 10,
       Limit => 20,
   );
  • 2007-03-08 Improved XML database database backend for <Insert>. Content in xml attribut is not longer allowed, use the content instead. Now it's also possible to use new lines (\n) or more lines as content.

Old style:

    <Insert Table="table_name">
        <Data Key="name_a" Value="Some Message A." Type="Quote"/>
        <Data Key="name_b" Value="Some Message B." Type="Quote"/>
    </Insert>

New style:

    <Insert Table="table_name">
        <Data Key="name_a" Type="Quote">Some Message A.</Data>
        <Data Key="name_b" Type="Quote">Some Message B.</Data>
    </Insert>
  • 2007-03-08 Moved from scripts/database/initial_insert.sql to database depend initial insert files located under scripts/database/otrs-initial_insert.*.sql. This files are generated from scripts/database/otrs-initial_insert.xml. Note: The scripts/database/initial_insert.sql exists not longer, use scripts/database/otrs-initial_insert.*.sql from now on for installations.
  • 2007-03-08 Fixed bug#1017 - script initial_insert.sql, ampersand and oracle.
  • 2007-03-08 Fixed enhacement bug#1668 - removed unnecessary dependency for fetchmail from .srpms.
  • 2007-03-07 Added Intro support for .opm format to add intros for packages. For example to add infos where the module can be found, if you need to add some groups to access the module or some other useful stuff. Intro(Install|Reinstall|Upgrade|Uninstall)(Pre|Post) can be used. For more infos see the developer manual in section "Package Spec File".
  • 2007-03-07 Fixed bug#1398 - Malformed UTF-8 charaters in Admin Backend - System Log.
  • 2007-03-05 Added Type, Service, SLA as ticket default attribute. Each an be activated by a config setting over SysConfig under Ticket :: Core :: Ticket.
  • 2007-02-15 Improved PGP decryption of files if more the one possible private key exists in the system and one of it is invalid (e. g. no configured password).
  • 2007-02-15 Fixed bug-ticket# 2007020542000593 - Queue refresh "off" can't be used on oracle database.
  • 2007-02-15 Add BuildSelection(). This function replaced OptionStrgHashRef(), OptionElement() AgentQueueListOption().
  • 2007-02-12 Added pending time selection feature for generic agent.
  • 2007-02-07 Moved to dtl block in customer ticket zoom view.
  • 2007-02-07 Moved default WebMaxFileUpload config option from 5 MB to 10 MB.
  • 2007-01-31 Fixed Free Field output in AgentTicketForward and AgentTicketPhoneOutbound.
  • 2007-01-30 Added 4 ticket freetime fields and improved freetime function.
  • 2007-01-30 Relocated valid functionality to new Valid.pm to move it out from Kernel/System/DB.pm.
  • 2007-01-18 Added X-OTRS-Lock and X-OTRS-FollowUp-Lock header for PostMaster.
  • 2007-01-17 Relocated agent preferences button.
  • 2007-01-17 Improved freetime feature, unset freetime is now possible by agent and customer GUI.
  • 2007-01-03 Heavy improvement of PerformanceLog feature, show detail view of each frontend module now.
  • 2007-01-03 Added config option for die or log is ldap/radius auth server is not available.
  • 2006-12-21 Improved description of Email- and Phone-Ticket in navigation.
  • 2006-12-21 Added config option to use SystemID in follow up detection or not (Ticket::NumberGenerator::CheckSystemID).
  • 2006-12-21 Added config option for follow-up state of tickets which was was already closed (Ticket::Core::PostMaster::PostmasterFollowUpStateClosed).
  • 2006-12-19 Added config option Ticket::NumberGenerator::CheckSystemID to configure if SystemID is used in follow up detection.
  • 2006-12-14 Removed old compat. CreateTicketNr()/CheckTicketNr() in Kernel/System/Ticket.pm and Kernel/System/Ticket/Number/*.pm - so old ticket number generator not longer compat. to OTRS 2.1.
  • 2006-12-13 Moved config option setting SessionMaxTime from 10h to 14h.
  • 2006-12-13 Added auth and customer password crypt backend for crypt(), md5() and plain().
  • 2006-12-13 Added multi auth feature of agent and customer backend.
  • 2006-12-13 Added feature to configure password crypt type of agent and customer auth backend modules.
  • 2006-12-13 Added feature to match only exact email addresses of incoming emails in PostMaster filter like "From: EMAILADDRESS:someone@example.com". This only will match for email addresses like 'someone@example.com', 'aaa.someone@example.com' will not match! This was a problem if you use normal "From: someone@example.com" match.
  • 2006-12-13 Added config option for online agent and customer module to show/not show email addresses of people (SysConfig: Framework Frontend::Agent::ModuleNotify and Frontend::Customer::ModuleNotify).
  • 2006-12-13 Moved config option PostMasterPOP3MaxEmailSize default 6 MB to 12 MB.

#2.1.9 2010-02-08

  • 2010-02-04 Fixed SQL quoting issue (see also http://otrs.org/advisory/OSA-2010-01-en/).
  • 2008-02-06 Fixed bug#2491 - OTRS crash's after initial login on fresh installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32.

#2.1.8 2008-03-31

  • 2007-08-03 Fixed bug#2134 - PDF print is creating damaged pdf files with PDF::API2 0.56 or smaller.
  • 2007-07-26 fixed bug#2046 - german Umlauts not printed in PDFs if system runs in utf-8 mode. The PDF::API2 corefonts (which are used as default) doesn't support UTF-8. Changed the used fonts from PDF::API2 corefonts to the DejaVu true type fonts. Add config options to use other true type fonts.
  • 2007-05-31 fixed bug#1926 - package manager ignore PackageRequired tags in OPM files.

#2.1.7 2007-04-05

  • 2007-04-05 fixed bug#1551 - decode_mimewords() in ArticleWriteAttachment() dies due to utf-8
  • 2007-03-27 updated Kernel/Language/pt_BR.pm translation file - Thanks to Fabricio Luiz Machado!
  • 2007-03-14 fixed bug#1650 - crypt/sign bug in AgentTicketCompose screen
  • 2007-03-14 fixed bug#1659 - Uploading and Saving Pictures in MSSQL won't work with bigger Files (~700KB) ->MSSQL ONLYMSSQL ONLY
        ALTER TABLE web_upload_cache ALTER COLUMN content TEXT NOT NULL;
        ALTER TABLE article_plain ALTER COLUMN body TEXT NOT NULL;
        ALTER TABLE article_attachment ALTER COLUMN content TEXT NOT NULL;
        ALTER TABLE article ALTER COLUMN a_body TEXT NOT NULL;
        ALTER TABLE standard_response ALTER COLUMN text TEXT NOT NULL;
        ALTER TABLE standard_attachment ALTER COLUMN content TEXT;
        ALTER TABLE sessions ALTER COLUMN session_value TEXT;
        ALTER TABLE xml_storage ALTER COLUMN xml_content_value TEXT;
        ALTER TABLE package_repository ALTER COLUMN content TEXT NOT NULL;
  • 2007-03-12 fixed upload cache problem in win32 .pdf files
  • 2007-03-12 fixed bug#1228 - Apostrophe not valid in email address.
  • 2007-03-12 fixed bug#1442 and 1559 - ArticleFreeKey and ArticleFreeText default selection does not work.
  • 2007-03-12 fixed ticket# 2007031242000149 - session backend fails to insert sessions bigger the 4k on oracle database backend
  • 2007-03-11 fixed bug#1671 - restore.pl fails with "Got no LogObject"
  • 2007-03-11 fixed bug#1115 - HTML error in NewTicket Customer's interface.
  • 2007-03-08 fixed bug#1658 - Subqueues of Queues with brackets are not shown in the QueueView
  • 2007-03-08 added rpm packages for Fedora Core 4, 5 and 6 to auto build service
  • 2007-03-05 fixed ticket# 2007022342000586 - attachment problem with oracle backend if utf-8 is used
  • 2007-03-05 fixed database driver if 0 is used in begining of an xml insert

#2.1.6 2007-03-02

  • 2007-03-02 fixed bug#1504 - Ticket Creation fails with DB2 due to character quoting issues
  • 2007-03-02 fixed bug#1506 - Error creating Tickets in DB2 due to conflict in string/numerical comparison
  • 2007-03-02 fixed bug#1445 - OTRS is not encoding Umlauts correctly in Organization email header
  • 2007-03-02 fixed bug#1548 - submitting AgentTicketPhone or AgentTicketEmail form without queueid leads to broken fields
  • 2007-02-27 fixed bug#1581 - Garbled paths containing domain names
  • 2007-02-27 updated Mail::Tools from 1.60 to 1.74 - fixed bug#1642 - Cant get mails via PostmasterPop3.pl - Unrecognised line
  • 2007-02-27 fixed bug#1545 - Wrong Variableusage in $Self->{PageShown} (Kernel/Modules/AgentTicketMailbox.pm)
  • 2007-02-26 fixed bug#1291 - Download link in SysConfig skips config options -> now download link will be shown if no changes are done
  • 2007-02-26 fixed bug#1097 - Disabling Bounce Feature via SysConfig does not work properly
  • 2007-02-26 fixed ticket #2007022242000293 hard line rewrap of body content in frontend modules
  • 2007-02-26 improved speed of SysConfig core module, added cache mechanism (it's about 2 times faster)
  • 2007-02-22 fixed ticket #2007022042000288 - error on creating postmaster filter on oracle database
  • 2007-02-20 fixed not working crypt/sign option in AgentTicketCompose mask
  • 2007-02-20 fixed bug#980 - Use of uninitialized value in Kernel/System/AuthSession/FS.pm
  • 2007-02-15 changed unlock time reset mechanism, added unlock time reset if a agent sends an external message to the customer (like escalation reset mechanism)
  • 2007-02-09 fixed bug in _XMLHashAddAutoIncrement() - function could not return keys greater than '9'.
  • 2007-02-02 fixed bug#1056 - UTF-8 mode of OTRS and German Umlaute within agent's name
  • 2007-02-02 fixed bug#1505 - UserSyncLDAPMap fails with LDAP.pm version 1.26 and up
  • 2007-01-30 fixed ticket_watcher.user_id datatype, moved from BIGINT to INTEGER
  • 2007-01-30 fixed oracle driver for xml alter table actions
  • 2007-01-30 improved _CryptedWithKey() - private key detection of Kernel/System/Crypt/PGP.pm if more keys are used for crypted messages
  • 2007-01-26 fixed ArticleFreeText output in CustomerTicketZoom mask
  • 2007-01-26 fixed bug in agent- and customer-ticket print feature

#2.1.5 2006-01-25

  • 2007-01-25 fixed ignored ticket responsible in phone ticket
  • 2007-01-18 fixed DestinationTime() if calendar feature is used
  • 2007-01-17 fixed not working freetime fields
  • 2007-01-11 fixed not working time selection if time zone feature is used
  • 2007-01-08 fixed not working email notification tags in auto response, agent and customer email notifications
  • 2007-01-08 fixed case sensitive of customer user login and agent user login in Kernel/System/User.pm and Kernel/System/CustomerUser/DB.pm if oracle or postgresql is used
  • 2007-01-08 fixed quoting in user selection if + is used in UserLogin in Kernel/Output/HTML/Standard/AdminCustomerUserForm.dtl
  • 2006-12-17 fixed bug#1532 - utf-8 charsetproblems in stats
  • 2006-12-15 fixed bug#1446 - No "(Ticket unlock!)" link in AgentTicketCompose
  • 2006-12-14 fixed customer ldap auth if system is iso-8859 and ldap server is running in utf-8
  • 2006-12-14 fixed not working Kernel/System/DB/db2.pm (syntax error)

#2.1.4 2006-12-13

  • 2006-12-13 fixed not working free time selection in AgentTicketClose, AgentTicketNote, AgentTicketOwner, AgentTicketPending, AgentTicketPriority and AgentTicketResponsible
  • 2006-12-11 added config param for shown my queues/custom queues in preferences, default are shown all ro queues, see also PreferencesGroups###CustomQueue under Frontend::Agent::Preferences
  • 2006-12-11 fixed ldap sync of agents attributes - invalid agents are not longer synced to valid if ldap auth was successfully, the invalid agent will still be invalid
  • 2006-12-11 fixed bug#1187 - Escalation Notifications sent to invalid agent
  • 2006-12-11 improved link quote of long links in web interface
  • 2006-12-11 fixed bug#962 - Broken attachments with cyrillic filenames
  • 2006-12-08 fixed bug#1521 - Merge Feature
  • 2006-12-08 fixed bug#1523 - update of FreetextValues 9-16 not working
  • 2006-12-08 fixed bug#1524 - ticketFreeText Fields 9-16 not displayed at CustomerTicketPrint and CustomerTicketZoom
  • 2006-12-07 fixed bug#1359 - acl problem if '' is used in properties to match
  • 2006-12-07 fixed bug#1031 - scripts/backup.pl fails in mysqldump with encrypted database password
  • 2006-12-07 fixed bug#1378 - Got no MainObject! in bin/otrs.getTicketThread
  • 2006-12-07 fixed bug#1200 - not working TicketACL actions AgentTicketCompose, AgentTicketBounce, AgentTicketForward and AgentTicketPhoneOutbound
  • 2006-12-07 added log notice for switch to user admin feature
  • 2006-12-07 fixed bug#1210 - wrong calculation of Kernel::System::Time WorkingTime()
  • 2006-12-06 added changes notice of generic agent jobs to log sub system (to keep clear who changed the job)
  • 2006-12-05 moved ticket number generator loop check from 1000 to 6000 (Kernel/System/Ticket/Number/*.pm)
  • 2006-11-30 fixed not working faq lookup in compose answer and forward screen
  • 2006-11-30 fixed double quoted "$Quote{"Cc: (%s) added database email!""} in compose answer screen (Kernel/Modules/AgentTicketCompose.pm)
  • 2006-11-30 fixed bug#1498 - Typo in QuoteSingle, Kernel/System/DB/mssql.pm
  • 2006-11-30 moved Quote() from Kernel/System/DB.pm to db backend modules Kernel/System/DB/*.pm because of needed Quote() in xml processing
  • 2006-11-23 improved handling if there are double customer users in the database used by search result
  • 2006-11-22 fixed PGP/SMIME bug - Can't call method "body" on an undefined value at Kernel/System/EmailParser.pm line 382
  • 2006-11-22 fixed bug#1395 - utf-8 - ArticleStorage FS - Attachments with German Umlauts cant be downloaded
  • 2006-11-17 added config option Ticket::PendingNotificationOnlyToOwner to send reached reminder notifications of unlocked tickets only to ticket owner
  • 2006-11-17 fixed database driver detection/problem if a second database connect with different driver is used (wrong sql will not longer be generated) Note: old database driver files Kernel/System/DB/*.pm not longer compatible
  • 2006-11-17 added config option Ticket::ResponsibleAutoSet to set owner automatically as responsible if no responsible is set (default is 1)

#2.1.3 2006-11-15

  • 2006-11-15 removed not needed Reply-To of agent notifications
  • 2006-11-15 fixed missing \n on csv output of customer ticket search
  • 2006-11-15 fixed not working ticket free time option in phone ticket
  • 2006-11-15 added missing access permission pre check to show ticket menu items or not
  • 2006-11-15 fixed bug - not shown empty "-" selection of new onwer if on move if Ticket::ChangeOwnerToEveryone is set
  • 2006-11-10 update of Dansk language file, thanks to Mads N. Vestergaard
  • 2006-11-10 update of Spanish language file, thanks to Jorge Becerra
  • 2006-11-09 added AuthModule::HTTPBasicAuth::Replace and Customer::AuthModule::HTTPBasicAuth::Replace config option to HTTPBasicAuth modules to strip e. g. domains like example_domain\user from login down to user
  • 2006-11-09 added AuthModule::LDAP::UserLowerCase to allways convert usernames into lower case letters
  • 2006-11-07 added set auto time zone of agent/customer based on java script offset feature on every login
  • 2006-11-07 fixed not working all owner/responsible selection in phone view
  • 2006-11-07 read out CustomerUserSearchListLimit correctly if LDAP customer backend is in use
  • 2006-10-27 fixed always shown responsible selection
  • 2006-10-27 removed not needed default free text fields from phone outbound
  • 2006-10-26 fixed agent can be customer follow up feature
  • 2006-10-26 added possible - selection for next state in phone view outbount
  • 2006-10-20 fixed LDAP problems "First bind failed! No password, did you mean noauth or anonymous ?"
  • 2006-10-19 fixed double agent notifications on ticket move to queue and also selected owner

#2.1.2 2006-10-18

  • 2006-10-13 switched to md5 check sum for password in user_preference table
  • 2006-10-12 fixed #1373 - RH RPM requires sendmail, but works with other MTAs
  • 2006-10-12 fixed double agent notifications on follow up if agent is owner and responsible
  • 2006-10-12 fixed bug#1311 - Apostrophes are incorrectly displayed under IE 6 & IE7 but correctly displayed under Firefox 1.5.0.6 -=> moved from $Text{} to $JSText{} for text translations in Java Script parts to have a correct quoting
  • 2006-10-11 fixed not shown follow up feature in customer panel if ticket is closed
  • 2006-10-09 added missing customer print feature
  • 2006-10-05 fixed bug#1361 - Can't locate object method "ModGet" via package "Kernel::System::Config"

#2.1.1 2006-10-05

  • 2006-10-05 fixed bug#1213 - some errors not logger by LDAP backends
  • 2006-10-05 fixed bug#1248 - Ticket Zoom - Article Thread - Color of auto responses should be yellow
  • 2006-10-05 fixed bug#1323 - 2.1 DBUpgrade issue with PostgreSQL - patch
  • 2006-10-05 fixed bug#1333 - No reset of escalation time after follow-up
  • 2006-10-05 fixed bug#1345 - Attached binary files uploaded and saved to the FS are corrupted.
  • 2006-09-30 add ticketfreetext-, ticketfreetime- and articlefreetext support to pdf output
  • 2006-09-28 improved stats export/import with an id-name wrapper
  • 2006-09-28 fixed bug#1353/1354 changed autoreponse text
  • 2006-09-27 add transparency to some images
  • 2006-09-27 fixed bug#1358 - Customer History > All customer tickets. returns an incorrect number of tickets
  • 2006-09-27 fixed bug#1293 - Can't use an undefined value as a HASH reference at /opt/otrs/bin/cgi-bin//../../Kernel/Modules/AgentTicketBulk.pm line 194
  • 2006-09-27 fixed bug#1356 - mssql driver bug - Stats module of OTRS 2.1 beta 2 - "Cant use string ("0")".
  • 2006-09-27 fixed bug#1335 - removed "uninitialized value" warning in NavBarTicketWatcher.pm
  • 2006-09-22 fixed opm check do not install/upgrade packages if one file to install already exists in an other package
  • 2006-09-22 added "-a exportfile" feature to bin/opm.pl to export files of a package into a defined directory e. g. "-d /path/to/"
  • 2006-09-21 removed Re: from agent notification emails
  • 2006-09-14 added change to remove 4 not needed empty spaces after folding of email headers (sometimes 4 empty spaces in subject appear)
  • 2006-09-09 updated pdf-logo to ((otrs))
  • 2006-09-09 added DBUpdate-to-2.1.oracle.sql to get oracle databases up to date
  • 2006-09-05 fixed double sending of note notifications
  • 2006-09-05 fixed link to email and phone after adding a new customer user
  • 2006-09-01 added fix to removed leading and trailing spaces in search fields of object linking

#2.1.0 beta2 2006-08-29

  • 2006-08-29 moved Frontend::ImagePath variable (/otrs-web/images/Standard/) from .dtl files to config option
  • 2006-08-28 added examples how to use SOAP (bin/cgi-bin/rpc.pl and scripts/rpc-example.pl)
  • 2006-08-27 added mulit calendar / queue support - you can use different time zones in different queues and each agent can select the own time zone NOTE: table queue need to be modified - see scripts/DBUpdate-to-2.1.*.sql
  • 2006-08-27 fixed bug#739 - in the login you can type something behind the pass and it works / added password md5 support (required Crypt::PasswdMD5 from CPAN or from Kernel/cpan-lib/ - via "cvs update -d")
  • 2006-08-26 fixed $Quote{""} bug in login page
  • 2006-08-25 fixed bug#1284 - removed mysql dependence in scripts/apache-perl-startup.pl and scripts/apache2-perl-startup.sql
  • 2006-08-25 fixed bug#1282 - setting up a postgresql database fails
  • 2006-08-24 added performance log feature in admin interface to monitor your system page load performance over different times (1h, 3h, 9h, 1d, 2d, 3d) - its disabled per default
  • 2006-08-24 removed Re: in subject auto response emails
  • 2006-08-22 added PDF output support to AgentTicketPrint module
  • 2006-08-21 fixed bug in pdf module - redesiged Table() to fix a lot of infinite loops
  • 2006-08-08 fixed bug in pdf module - special control characters produces infinite loops
  • 2006-08-02 added ldap attribute to groups/roles sync feature, so its possible to use user attributes for permission handling
  • 2006-08-02 fixed bug#1283 - test for modules executed in cronjobs

#2.1.0 beta1 2006-08-02

  • 2006-07-31 added cmd option for bin/opm.pl to find package of file e. g. bin/opm.pl -a file -p Kernel/System/FileA.pm
  • 2006-07-31 added sleep in bin/PostMasterPOP3.pl after 10 (2 sec) and 25 (3 sec) emails on one stream (protect server against overload)
  • 2006-07-31 added PDF output feature for stats module and ticket search results
  • 2006-07-26 updated to cpan MIME::Tools 5.420
  • 2006-07-26 changed ticket escalation method, escalation start will be reseted after every "new" customer message and after agent communication to customer
  • 2006-07-25 added new link object functions and db table link_object changes
  • 2006-07-23 added <OTRS_CUSTOMER_DATA_*> tags to auto responses
  • 2006-07-23 added support of mssql database server (experimental)
  • 2006-07-18 added new feature to sync ldap groups into otrs roles (see more in Kernel/Config/Defaults.pm under UserSyncLDAPGroupsDefination and UserSyncLDAPRolesDefination)
  • 2006-07-14 new stats framework implemented :-)
  • 2006-07-14 fixed bug#1258 - changed language description from Traditional Chinese to Simplified Chinese
  • 2006-07-04 fixed bug#1151 - Error when changing customer on ticket in
  • 2006-07-11 improved performance of ticket search mask (in cases with over 500 Agents and over 50 Groups) by adding GroupMemberInvolvedList() and modify GroupMemberList(), GroupGroupMemberList(), GroupRoleMemberList() and GroupUserRoleMemberList() at Kernel/System/Group.pm
  • 2006-07-11 fixed bug#1132 - Wrong display of escalation time
  • 2006-07-04 fixed bug#1151 - Error when changing customer on ticket in TicketStatusView
  • 2006-06-26 added ticket watcher feature, per default it's disabled
  • 2006-06-22 fixed bug#1240 - Tickets not shown in "New messages" if Auto Response "Reply" is active
  • 2006-06-14 fixed bug#1206 - When no RELEASE file is available, no product and version is displaied and strange messages apear in the apache error log; using standard values in this case now
  • 2006-06-13 added public frontend module to serve local repository as remote repository (accessable via IP authentication)
  • 2006-06-13 fixed bug#1154 - Problem in displaying pending tickets in agent mailbox
  • 2006-06-07 improved postmaster follow up detection by scanning email body, attachment and/or raw email (all is disabled by default)
  • 2006-06-02 fixed bug#1023 - Comma in From field creates multiple emails in webform.pl
  • 2006-04-27 fixed IE problem with image-buttons involved files: AdminSysConfigEdit.dtl and AdminSysConfig.pm
  • 2006-04-26 fixed format bug in Package Manager - PackageView
  • 2006-04-06 moved to read any language files located under Kernel/Language/xx_*.pm at each request to have any translated words e. g. for navigation bar available (Kernel/Language/xx_Custom.pm is still used as latest source file)
  • 2006-03-28 added config option to show ticket title in main header of frontend (e. g. QueueView, ZoomView and Mailbox)
  • 2006-03-24 moved from "otrs" to "otrs-x.x.x" directory in tar.gz / tar.bz download format
  • 2006-03-22 added article free text attrubutes
  • 2006-03-21 moved from Kernel::Output::HTML::Generic to Kernel::Output::HTML::Layout - all sub modules localted under Kernel/Output/HTML/Layout*.pm will ne loaded automatically at runtime
  • 2006-03-20 improved ticket zoom to shown attachments with html title about attachment info (name, size, ...)
  • 2006-03-20 added use of current config values in admin sysconfig fulltext search
  • 2006-03-11 fixed some spelling mistakes for the English original in language templates and language files
  • 2006-03-10 added admin init (Kernel/Modules/AdminInit.pm) to init config files .xml->.pm after a new setup (after initial root login)
  • 2006-03-04 splited Kernel::Modules::AgentTicketPhone into two modules Kernel::Modules::AgentTicketPhone and Kernel::Modules::AgentTicketPhoneOutbound (phone calls for existing tickets) also templates are renamed!
  • 2006-03-04 cleanup for ticket event names (added compat mode): TicketCreate, TicketDelete, TicketTitleUpdate, TicketUnlockTimeoutUpdate, TicketEscalationStartUpdate, TicketQueueUpdate (MoveTicket), TicketCustomerUpdate (SetCustomerData), TicketFreeTextUpdate (TicketFreeTextSet), TicketFreeTimeUpdate (TicketFreeTimeSet), TicketPendingTimeUpdate (TicketPendingTimeSet), TicketLockUpdate (LockSet), TicketStateUpdate (StateSet), TicketOwnerUpdate (OwnerSet), TicketResponsibleUpdate, TicketPriorityUpdate (PrioritySet), HistoryAdd, HistoryDelete, TicketAccountTime, TicketMerge, ArticleCreate, ArticleFreeTextUpdate (ArticleFreeTextSet), ArticleUpdate, ArticleSend, ArticleBounce, ArticleAgentNotification, (SendAgentNotification), ArticleCustomerNotification (SendCustomerNotification), ArticleAutoResponse (SendAutoResponse), ArticleFlagSet
  • 2006-03-04 added own X-OTRS-FollowUp-* header if Queue, State, Priority, ... should be changed with follow up emails (see: doc/X-OTRS-Headers.txt)
  • 2006-03-04 reworked "config options" and "interface" of _all_ agent ticket interfaces to get is clear
  • 2006-03-03 replaced ticket config option "Ticket::ForceUnlockAfterMove" with ticket event module "Ticket::EventModulePost###99-ForceUnlockOnMove"
  • 2006-03-03 replaced ticket config option "Ticket::ForceNewStateAfterLock" with ticket event module "Ticket::EventModulePost###99-ForceStateChangeOnLock"
  • 2006-03-03 added "responsible" ticket feature! (db update with scripts/DBUpdate-to-2.1.(mysql|postgres).sql)
  • 2006-03-03 added persian translation (incl. TextDirection support)
    • Thanks to Amir Shams Parsa!
  • 2006-02-16 added default ticket event module to reset ticket owner after move action (it's disable per default)
  • 2006-02-10 added default next state in ticket forward
  • 2006-02-10 added OTRS_Agent_* tags like OTRS_Agent_UserFirstname and OTRS_Agent_UserLastname for salutation and signature templates
  • 2006-02-05 added update and insert via admin sql box
  • 2006-02-05 'removed old compat files' Kernel/Config/Files/Ticket.pm and Kernel/Config/Files/TicketPostMaster.pm
  • 2006-02-05 added 8 more ticket free text fields (db update with scripts/DBUpdate-to-2.1.(mysql|postgres).sql)
  • 2006-01-07 added SendNoNotification option for MoveTicket(), LockSet() and OwnerSet() in Kernel/System/Ticket.pm (used in GenericAgent to do some admin stuff).
  • 2005-12-29 added online repository access for bin/opm.pl
  • 2005-12-29 added Delete and Spam config option to Kernel/Config/Files/Ticket.xml for Ticket::Frontend::MenuModule
  • 2005-12-21 added column type check in xml database defination
  • 2005-12-20 added unit test system
  • 2005-12-17 improved admin view of session management
  • 2005-12-04 moved FAQ from framework to own application module (can be installed over opm online repository now)
  • 2005-11-27 moved otrs archive directory for download and in RPMs from otrs to otrs-x.x.x
  • 2005-11-20 added multi pre application module support, just define it like: $Self->{PreApplicationModule}->{AgentInfo} = 'Kernel::Modules::AgentInfo';

#2.0.5 2007-05-22

  • 2007-05-22 fixed bug#1842 - Cross-Site Scripting Vulnerability
  • 2007-01-11 fixed bug#1515 - Some GenericAgent names don't work (e. g. names with +)
  • 2007-01-11 fixed bug#1496 - GenericAgent: "Ticket created last..." does not work
  • 2006-07-11 fixed bug#1132 - Wrong display of escalation time
  • 2006-07-11 added missing utf-8 encoding in agent and customer auth
  • 2006-07-11 added missing utf-8 encoding customer user backend
  • 2006-07-04 changed language description from Traditional Chinese to Simplified Chinese (bug#1258)
  • 2006-07-04 fixed bug#1151 - Error when changing customer on ticket in TicketStatusView
  • 2006-06-17 fixed bug#1240 - Tickets not shown in "New messages" if Auto Response "Reply" is active
  • 2006-06-14 fixed bug#1206 - When no RELEASE file is available, no product and version is displaied and strange messages apear in the apache error log; using standard values in this case now
  • 2006-06-13 fixed bug#1154 - Problem in displaying pending tickets in agent mailbox
  • 2006-06-02 fixed bug#1023 - Comma in From field creates multiple emails in webform.pl
  • 2006-03-24 added SUSE 10.x RPM support
  • 2006-03-24 fixed bug#925 - Binary Attachments incorrectly utf-8 encoded in ticket replies
  • 2006-03-23 fixed links to new phone/email ticket after a new customer is created via Kernel/Modules/AdminCustomerUser.pm
  • 2006-03-21 update of Portuguese language file - Thanks to Manuel Menezes de Sequeira)
  • 2006-03-18 added Greek translation - Thanks to Stelios Maistros!
  • 2006-03-16 fixed bug#991 - changed $Data{} to $QData{} in Ticket.xml and Ticket.pm config files to solve problem when answering requests that contain HTML tags
  • 2006-03-16 updated Dutch language file - Thanks to Richard Hinkamp!
  • 2006-03-16 added Slovak translation
  • 2006-03-10 fixed/removed die in Kernel/System/AuthSession/FS.pm -=> GetSessionIDData() - not wanted to die if nn SessionID is given
  • 2006-03-08 added Danish translation - Thanks to Thorsten Rossner!
  • 2006-03-08 updated Norwegian translation - Thanks to Knut Haugen
  • 2006-03-08 fixed some spelling mistakes for the English original in language templates and language files
  • 2006-02-12 updated Brazilian Portuguese translation -Thanks to Fabricio Luiz Machado!
  • 2006-02-01 fixed missing translation after new ticket was created
  • 2006-02-01 added long month translation for calendar popup
  • 2006-02-01 changed Kernel/System/Spelling.pm to work with (a|i)spell on Windows systems
  • 2006-01-30 added <OTRS_TICKET_*> and <OTRS_CONFIG_*> support to auto respons templates
  • 2006-01-29 fixed/removed wrong config option "Ticket::Frontend::QueueSortDefault", added own config option for StatusView of tickets
  • 2006-01-29 fixed bug#1047 forward fails if " is in From
  • 2006-01-29 fixed ldap authentication if application charset is e. g. iso-8859-1 and not utf-8
  • 2006-01-26 fixed some spelling mistakes in Kernel/Config/Files/Ticket.xml and Kernel/Config/Files/Framework.xml
  • 2006-01-24 Added X-Spam-Level to config files to have the possibility to filter for this header with PostMasterFilter
  • 2006-01-23 fixed bug#1069 - Problem when the name of a GenericAgent job was updated
  • 2006-01-08 fixed PostMaster filter admin interface if wrong syntax regexp is used (don't save invalid regexp because no email can be received)
  • 2006-01-07 added bin/CheckSum.pl and also ARCHIVE file to include md5 sum archive of current distribution
  • 2006-01-07 improved PostMaster if no article can be created
  • 2005-12-29 fixed internal server error if in sysconfig search is used
  • 2005-12-29 fixed "enter" submit bug in sysconfig (e. g. reset first item in the edit site)
  • 2005-12-29 fixed ArticleAttachmentIndex() - wrong index count in fs lookup - attachment icons sometimes not shown
  • 2005-12-29 added added missing class="button" in submit type="submit" of .dtl templates
  • 2005-12-27 fixed default note-type and default state-type in ticket pending mask
  • 2005-12-23 fixed stats/graph error message 'Can't call method "png" on an undefined value at ...'
  • 2005-12-21 fixed missing delete on time_accounting in Kernel/System/Ticket/Article.pm if article got deleted
  • 2005-12-20 improved die if xml is invalid in Kernel/System/XML.pm
  • 2005-12-12 added compat config option for compose answer to replace original sender with current customers email address
  • 2005-11-19 updated French language file, thanks to Yann Richard
  • 2005-12-04 fixed bug#1025 - ORA-01400: cannot insert NULL into ("OTRS" ."CUSTOMER_USER"."COMMENTS"
  • 2005-12-04 fixed bug#1018 - initial_insert.sql, oracle error ORA-01400: cannot insert NULL into
  • 2005-12-03 fixed std attachment feature (no attachment after additional fiel upload) in agent ticket compose
  • 2005-12-01 improved database Quote() for integer, also allow +|- in integer
  • 2005-11-30 fixed order of create attributes (TicketCreate(), TicketFreeTime(), TicketFreeTime(), ArticleCreate(), ...) on customer ticket creation
  • 2005-11-29 fixed bug#1010 - ORA-00972 Identifier is too long for oracle
  • 2005-11-29 fixed bug#1011 - ORA-01408: such column list already indexed, Oracle error
  • 2005-11-24 fixed wrong follow up notification (to all agents) via customer panel if ticket is already closed
  • 2005-11-19 updated Dutch language file, thanks to Richard Hinkamp
  • 2005-11-15 fixed not working -r option in scripts/backup.pl (-r == removed backups older then -r days)
  • 2005-11-13 remove leading and trailing spaces in ldap filter for agent and customer authentication

#2.0.4 2005-11-12

  • 2005-11-11 fixed bug#695 - From-Header missing quoting if : is used
  • 2005-11-11 fixed bug#863 - error after using faq in tickets
  • 2005-11-11 fixed bug#906 - group names are translated in admin interface
  • 2005-11-08 added missing default pending note type
  • 2005-11-05 fixed bug#922 - rfc quoteing for emails with sender like info@example.com <info@example.com> is now "info@example.com" <info@example.com>
  • 2005-11-05 fixed bug#639 - problems with german "umlaute" and "," in realname if OE is the sender system
  • 2005-10-31 moved to default download type as attachment (not inline) for a better security default setting
  • 2005-10-31 fixed bug in html mime online viewer module (Kernel/Modules/AgentTicketAttachment.pm)
  • 2005-10-31 added missing ContentType in ArticleAttachmentIndex() if fs lookup is used (Kernel/System/Ticket/ArticleStorage*.pm)
  • 2005-10-31 improved sql quote with type (String, Integer and Number) to have a better security
  • 2005-10-30 removed not needed german default salutation and signature from scripts/database/initial_insert.sql
  • 2005-10-30 improved oracle backend with max length of index and foreign key ident, fixed triger creation - removed not needed / if DBI is used.
  • 2005-10-25 improved bin/opm.pl to uninstall packages via -p package-verions of installed package
  • 2005-10-25 moved to default selected priority and state in first mask of phone and email mask
  • 2005-10-25 fixed lost of original .backup and .save files if packages are reinstalled
  • 2005-10-25 added html access keys for customer panel
  • 2005-10-24 moved oracle database param LongReadLen to 4*1024*1024 to store biger attachments
  • 2005-10-23 fixed small bug for WorkingTime calculation
  • 2005-10-22 fixed bug#971 - Invalid agents get LockTimeOut notification
  • 2005-10-21 fixed bug#948 - Invalid agents should not longer get follow-ups
  • 2005-10-21 fixed bug#957 - Got "no ArticleID" error when viewing queues
  • 2005-10-20 improved html of admin auto responses <-> queue relation
  • 2005-10-20 fixed unlock of closed bulk-action tickets
  • 2005-10-20 fixed calendar lookup in admin generic agent time selection
  • 2005-10-18 added sortfunction for hashes and array in admin interface -> SysConfig
  • 2005-10-17 fixed bug#792 - GPG 1.4.1 is no handled correct
  • 2005-10-17 fixed missing db quoting in Kernel/System/Auth/DB.pm
  • 2005-10-15 small rework of Kernel/Language/de.pm with improved wording
  • 2005-10-15 fixed bug#889 - fixed QuoteSignle typo and added changed QuoteSingle for PostgreSQL
  • 2005-10-15 Added correct quoting in Filter.pm when deleting a PostMasterFilter rule
  • 2005-10-13 changed merge article type to note-external to be shown in the customer interface, other way the customer will get an no permission screen for this ticket
  • 2005-10-13 improved bin/PendingJobs.pl to send reminder notifications to queue subscriber if ticket is unlocked (not longer to the ticket owner).
  • 2005-10-13 improved html style of package view in admin interface
  • 2005-10-11 added missing SessionUseCookie config setting to SysConfig
  • 2005-10-10 fixed time (hour and minute) selection on 0x default selections in framework (00 selection if 0x was selected)
  • 2005-10-08 removed not longer needed uniq customer id search in agent interface
  • 2005-10-06 fixed input check of TimeVacationDays and TimeVacationDaysOneTime in admin interface (just integer values allowed)
  • 2005-10-05 fixed bug#947 - Admin -> SelectBox: Insert, Delete, Update etc. possible
  • 2005-10-04 added MainObject as required for Kernel/Output/HTML/Generic.pm
  • 2005-10-01 fixed time (minute and hour) default selection if 01 minues or 01 hours are used

#2.0.3 2005-09-28

  • 2005-09-28 fixed typo in config option name for csv search output, so configable csv search output is now possible
  • 2005-09-28 improved speed of Kernel::System::AgentTicketMailbox (added page jumper)
  • 2005-09-28 fixed not deleting var/tmp/XXXXXX.tmp files
  • 2005-09-26 fixed not working cache in Kernel::System::User->UserGetData()
  • 2005-09-24 fixed small oracle database driver bugs
  • 2005-09-24 added initial user groups add (UserSyncLDAPGroups) after initial login
  • 2005-09-19 moved ldap user sync after login from Kernel/System/User.pm to Kernel/System/Auth/LDAP.pm (already an existing ldap module)
  • 2005-09-19 fixed ticket search create day and month selection (e. g. 009) if input fields (no pull downs) are used
  • 2005-09-19 removed js from change ticket customer
  • 2005-09-19 fixed bin/mkStats.pl - no attachments are sent
  • 2005-09-18 removed auto result in object link mask (search submit required first!) and improved html design
  • 2005-09-17 added DefaultTheme::HostBased config option for host name based theme selection
  • 2005-09-14 fixed move action module in Kernel/Output/HTML/Standard/AgentTicketQueueTicketViewLite.dtl
  • 2005-09-13 fixed ticket search with IE if many options are selected
  • 2005-09-11 improved html style in customer panel
  • 2005-09-09 added Chinese translation, thanks to zuowei
  • 2005-09-07 added admin "su" (Switch To User) feature (it's disabled per default)
  • 2005-09-05 moved to german "Ihr OTRS Benachrichtigungs-Master" wording in default notifications
  • 2005-09-05 added missing default state and article type option to Kernel/Modules/AgentTicketClose.pm
  • 2005-09-04 changed max. session time from 9h to 10h
  • 2005-09-04 added missing config options in Kernel/Modules/AgentTicketEmail.pm and Kernel/Modules/AgentTicketPhone.pm for show count of customer ticket history
  • 2005-09-04 added missing Kernel::Modules::AgentLookup module registration
  • 2005-09-04 fixed ArticleGetContentPath() in Kernel/System/Ticket/Article.pm, removed "uninitialized value" warning if no content path is set in db'
  • 2005-09-04 fixed ArticleWriteAttachment() in Kernel/System/Ticket/ArticleStorageFS.pm, added ContentPath lookup
  • 2005-09-04 fixed SubGroup of Ticket::Frontend::CustomerInfo(Queue|Zoom| Compose), Frontend::Agent is the correct one
  • 2005-09-04 added possibe state selection in owner update screen
  • 2005-08-29 fixed bug#905 - fixed SuSE meta header info, try-restart arg, and some smaller fixes
  • 2005-08-26 added package manager deploy check in admin interface, if package is really deployed (compare files in filesystem and package)
  • 2005-08-26 added time accounting option to ticket move mask
  • 2005-08-26 replaced localtime(time) with Kernel::System::Time core module in several files
  • 2005-08-26 removed empty thai translation file
  • 2005-08-24 replaced scripts/restore.sh and scripts/backup.sh with improved scripts/backup.pl and scripts/restore.pl scripts
  • 2005-08-24 added SMIME and PGP environment check in admin interface
  • 2005-08-23 fixed bug#891 - typo in Login.dtl

#2.0.2 2005-08-22

  • 2005-08-19 fixed bug#811 - 404 Error for role link OTRS::Admin::Role <-> User
  • 2005-08-19 Added new config parameter to include a envelope from header in outgoing notifications for customer and agents: perl $Self->{"SendmailNotificationEnvelopeFrom"} = '';
  • 2005-08-19 fixed bug#846 - empty envelope from on notifications
  • 2005-08-19 fixed bug#879 - "Wide character in subroutine" - mails with attachments in utf-8 mode
  • 2005-08-19 fixed bug#871 - Erroneous Content-Length fields are sent when downloading attachments
  • 2005-08-19 fixed bug#861 - Problems in faq attachments and postgresql backend
  • 2005-08-19 updated nb_NO translation again - thanks to Espen Stefansen!
  • 2005-08-18 enabled customer PGP and SMIME preferences if PGP or SMIME is enabeled
  • 2005-08-18 fixed broken download of public SMIME certs
  • 2005-08-18 fixed bug#874 - password plaintext in UserLastPw
  • 2005-08-17 fixed bug#872 - CustomerCalendarSmall not working, module not registered
  • 2005-08-16 fixed bug#847 - Broken download of public PGP keys via customer preferences pannel
  • 2005-08-16 fixed bug#862 - wrong sum for time acounting
  • 2005-08-12 fixed bug#870 - wrong parameter order in Kernel::System::Ticket::Article::SendCustomerNotification routine
  • 2005-08-12 removed default selections (UserSalutation) from CustomerUser config
  • 2005-08-12 updated nb_NO translation - thanks to Espen Stefansen!
  • 2005-08-10 updated pt_BR translation - thanks to Glau Messina!
  • 2005-08-09 added config option for defaul sortby and order in ticket search result in customer and agent interface
  • 2005-08-09 fixed bug#822 - Missing FAQID in TicketZoom for linked FAQ article
  • 2005-08-08 fixed bug#815 - strange line in history
  • 2005-08-08 added add/delete option in SysConfig for NavBar
  • 2005-08-07 fixed bug#658 - Typo in installer.pl
  • 2005-08-06 fixed bug#836 - GenericAgent (GUI based) seem to ignore priority - added some db quote
  • 2005-08-06 changed description text of Ticket::Frontend::PendingDiffTime config setting
  • 2005-08-06 fixed not shown linked objects in faq zoom and print view
  • 2005-08-06 removed not needed Kernel/Modules/FAQState.pm and not needed config setting
  • 2005-08-06 added warning message in customer panel on account create if invalid email address is given
  • 2005-08-05 fixed bug#850 - Can't locate object method "KeySearch" error"
  • 2005-08-05 fixed bug#860 - Error in AgentTicketForward.pm, missing title in the warning for the owner check
  • 2005-08-04 updated it translation - thanks to Giordano Bianchi!
  • 2005-08-04 changed default state of new faq articles to 'internal (agent)'
  • 2005-08-04 fixed bug#877 - Error when merging tickets - Can't call method "LockSet" on an undefined value at Kernel/System/Ticket.pm line 3720
  • 2005-08-04 added missing merge params to Kernel/Config/Files/Ticket.xml

#2.0.1 2005-08-01

  • 2005-07-31 fixed bug#602 - CustomerIDs and CustomerUserIDs are lowercased before being assigned to a ticket
  • 2005-07-31 fixed bug#600 - Wide character death in IPC.pl
  • 2005-07-31 fixed bug#593 - Need ID or Name in log file
  • 2005-07-31 fixed missing recover of .save files on uninstall of .opm packages
  • 2005-07-31 fixed DBUpdate-to-2.0.postgresql.sql - alter table time_accounting - DECIMAL(10,2), fixed UPDATE ticket SET escalation_start_time
  • 2005-07-31 fixed bug#566 - Wide character in print, ArticleStorageFS.pm
  • 2005-07-29 fixed required time accounting option in js of phone and email ticket
  • 2005-07-29 fixed bug#817 - added missing freetime1, freetime2 in otrs-schema.postgresql.sql and scripts/DBUpdate-to-2.0.postgresql.sql
  • 2005-07-29 added hour and minutes in time selection in ticket search in admin, agent and customer interface - bug#843
  • 2005-07-28 updated es tranlsation file by Jorge Becerra - Thanks!
  • 2005-07-28 updated translation files
  • 2005-07-28 fixed bug in ticket expand view
  • 2005-07-28 just framework options for web installer, removed ticket options
  • 2005-07-28 moved to global GetExpiredSessionIDs() for bin/DeleteSessionIDs.pl and Kernel/System/AuthSession.pm
  • 2005-07-24 added missing from realname on phone follow up in Kernel::Modules::AgentTicketPhone
  • 2005-07-24 improved scripts/tools/charset-convert.pl tool with get opt params and with file option
  • 2005-07-24 added block feature for system stats
  • 2005-07-24 added auto removed of expired sessions on CreateSessionID()
  • 2005-07-23 removed access of admin group to stats module (because of existing own stats group)
  • 2005-07-23 improved page title with ticket number of Kernel::Modules::AgentTicketPlain frontend module
  • 2005-07-23 moved ticket unlock after merge from frontend module to Kernel::System::Ticket (because it's a core function)
  • 2005-07-23 disabled PGP and SMIME in default setup (because if it's not configured there are many warnings in error log)

#2.0.0 beta6 2005-07-19

  • 2005-07-18 added ticket search option for ticket free time
  • 2005-07-18 fixed not shown calendar lookup icons
  • 2005-07-18 added date-check (JavaScript)
  • 2005-07-18 added number-check for TimeUnits (JavaScript)
  • 2005-07-17 improved speed of xml parsing - also speed of SysConfig
  • 2005-07-16 fixed module permission check bug in agent handle
  • 2005-07-15 fixed bug#821 - Admin SysConfig (Values cannot be activated)

#2.0.0 beta5 2005-07-14

  • 2005-07-14 removed not needed admin dtls from lite theme, because this standard is used as default
  • 2005-07-14 removed not needed customer dtls from lite theme, because this standard is used as default
  • 2005-07-13 web installer rewritten - moved to block feature
  • 2005-07-13 added check in bin/SetPermissions.sh if . files exists
  • 2005-07-09 splited big sub groups Frontend::Agent in smaller groups in Kernel/Config/Files/Ticket.xml
  • 2005-07-08 fixed bug with double session id bug after login
  • 2005-07-08 improved notify layer with error or notice icon
  • 2005-07-08 fixed bug in Kernel/System/Group.pm GroupMemberList() if GroupID is given (possible in AgentTicketOwner.pm if roles are used)
  • 2005-07-08 added postmaster follow up with X-OTRS-Header update function
  • 2005-07-08 fixed win32 binmode problem in Kernel/System/Web/UploadCache/FS.pm
  • 2005-07-08 fixed wrong named templates for customer ticket history in Kernel/Modules/AgentTicketEmail.pm and Kernel/Modules/AgentTicketPhone.pm
  • 2005-07-04 improved bin/otrs.addQueue with -s <SYSTEMADDRESSID> and -c <COMMENT> params.

#2.0.0 beta4 2005-07-03

  • 2005-07-03 added ticket free time feature - take care, you need to alter the ticket table:
    ALTER TABLE ticket ADD freetime1 DATETIME;
    ALTER TABLE ticket ADD freetime2 DATETIME;

new config options are:

    $Self->{"TicketFreeTimeKey1"} = 'Termin1';
    $Self->{"TicketFreeTimeDiff1"} = 0;
    $Self->{"TicketFreeTimeKey2"} = 'Termin2';
    $Self->{"TicketFreeTimeDiff2"} = 0;
  • 2005-07-03 fixed bug#797 - renamed AdminEmail to Admin Notification in admin interface.
  • 2005-07-03 rewritten faq customer and public area
  • 2005-07-03 fixed bug#799 - improved FAQ article for utf8 support http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ID=3
  • 2005-07-03 added fixed/auto update for faq articles with no number
  • 2005-07-03 fixed bug#800 - FAQ insert overwrites response by default
  • 2005-07-03 removed CGI cpan module from dist because of incomapt. for mod_perl 1.99 and mod_perl 2.00
  • 2005-07-01 added datatype DECIMAL support for time_accounting table (changed datatype of time_unit in time_accounting table)
  • 2005-06-29 fixed user language selection in customer panel
  • 2005-06-28 fixed default customer valid selection in admin interface
  • 2005-06-27 fixed XML::Parser::Lite backend with xml decode
  • 2005-06-27 updated to cpan CGI v3.10

#2.0.0 beta3 2005-06-21

  • 2005-06-13 fixed bug#759 - error when changing default dictionary
  • 2005-06-13 fixed bug#773 - NotificationAgentOnline needs TimeObject
  • 2005-06-12 fixed bug#776 - when adding a new user I got error message
  • 2005-06-11 added XML::Parser support for Kernel::System::XML
  • 2005-06-07 fixed bug#771 - Customer Web Interface - Attachment View Error' Kernel/Modules/CustomerTicketZoom.pm
  • 2005-06-06 added experimental db2 support - thanks to Friedmar Moch!
  • 2005-06-06 removed foreign key for queue_id in pop3_account, fixed indexes for article_flag

#2.0.0 beta2 2005-05-16

  • 2005-05-16 fixed bug#644 - GenericAgent module calls should not keep the error msg secret :-), moved to Kernel::System::Main
  • 2005-05-16 fixed bug#733 - Postgres: TicketOverview doesn't work in April
  • 2005-05-14 fixed bug#737 - cannot add FAQ categories in 2.0 beta1
  • 2005-05-08 fr translation updated by Yann Richard - thanks!
  • 2005-05-08 fixed bug#729 - Problem removing example FAQ-entry from FAQ
  • 2005-05-08 fixed bug#730 - Problem with FAQ nav bar
  • 2005-05-08 fixed bug#734 - Timezone not reflected in DB Tables (ticket create time, etc.)
  • 2005-05-07 fixed language translation files
  • 2005-05-07 fixed bug#647 - Allow setting of default language for FAQs
  • 2005-05-07 fixed bug#686 - defect attachments on download with firefox
  • 2005-05-07 added html access keys for nav bar

    general:
    h = home
    l = logout
    o = overview
    n = new
    s = search
    p = preferences
    a = admin interface
    t = ticket interface
    f = faq interfac