1. What is the purpose of the IB/otrs-itsm-configuration-management project?
2. How to access IB/otrs-itsm-configuration-management source code repository?
3. What branches are available?
4. Can you help us with OTRS system implementation/maintenance/development?
5. Is there any IB/otrs-itsm-configuration-management demo system?
6. Are IB enhancements and fixes for base OTRS version available?
To share our OTRS ITSMConfigurationManagement enhancements and fixes that are not included in the official OTRS releases.
You can simply browse IB/otrs-itsm-configuration-management sources in the Files area. Alternatively, you can use any git compatible tool to get offline copy of this repo using https://dev.ib.pl/ib/otrs-itsm-configuration-management.git URL.
To get copy with git command use:
git clone https://dev.ib.pl/ib/otrs-itsm-configuration-management.git
We provide professional, commercial support and services for OTRS system. Please send us information about your needs - we will analyze your problem and answer ASAP.
Most of enhancements and fixes available in this project are applied to our SaaS helpdesk solution (called hdesk.pl). There is on-line hdesk.pl demo service available:
agent web panel: url: https://demo-ext.hdesk.pl/agent/, login: "agent1", password: "agent1"
customer web panel: url: https://demo-ext.hdesk.pl/, login: "klient1", password: "klient1"
Please see IB/otrs project.